Organizational Development Exam Review
Course Introduction
Organizational Development is a course designed to explore the theories, techniques, and practical approaches to fostering positive change within organizations. Students will examine the processes involved in diagnosing organizational challenges, designing interventions, and implementing strategies to improve effectiveness, adaptability, and employee well-being. The course covers topics such as organizational culture, change management, team dynamics, leadership roles, and evaluation methods, equipping students with the tools and knowledge necessary to facilitate organizational growth and transformation in both public and private sector contexts.
Recommended Textbook
Organizational Behavior 3rd Edition by Michael
A. Hitt
Available Study Resources on Quizplus
14 Chapters
2400 Verified Questions
2400 Flashcards
Source URL: https://quizplus.com/study-set/1321
Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
Available Study Resources on Quizplus for this Chatper
170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26335
Sample Questions
Q1) Human capital is a(n) ___________ intangible resource.
A) important
B) global
C) creative
D) innovative
E) critical
Answer: E
Q2) Businesses were concerned about employees using social networking tools such as Twitter for all of the following reasons except:
A) loss of productivity
B) employees using Twitter for personal networking
C) employees would not complete their assigned tasks
D) increased productivity
E) all of the above are correct
Answer: D
Q3) The strategic approach to organizational behavior is based on the belief that people are the foundation of the organization's _______________.
Answer: competitive advantage
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Organizational Diversity
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/26336
Sample Questions
Q1) AAPs are ongoing and create permanent changes.
A)True
B)False
Answer: False
Q2) .____________occurs when people believe themselves not to be racists.
A) Current racism
B) Adaptive racism
C) Modern racism
D) Inconsistent racism
E) Subtle racism
Answer: C
Q3) The retirement of members of the baby boom generation is expected to cause a major U.S. labor shortage in the next twenty years.
A)True
B)False
Answer: True
Q4) Monolithic organizations are homogeneous.
A)True
B)False
Answer: True
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Organizational Behavior in a Global Context
Available Study Resources on Quizplus for this Chatper
172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26337
Sample Questions
Q1) Humane orientation is the degree to which members of society value:
A) caring behavior
B) generous behavior
C) altruistic behavior
D) all of the above are correct
E) none of the above
Answer: D
Q2) Economic risks relate to fluctuations in the value of foreign currencies and the possibility of sudden economic contraction in some countries.
A)True
B)False
Answer: True
Q3) Firms that use a _________strategy tailor their products and services for various countries or regions of the world.
Answer: multidomestic strategy
Q4) _______is the trend toward a more global economy.
Answer: Globalization
Q5) _______is the belief that one's culture is better than others.
Answer: Ethnocentrism
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Learning and Perception
Available Study Resources on Quizplus for this Chatper
172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26338
Sample Questions
Q1) Impaired hearing can affect perception.
A)True
B)False
Q2) Continuous learning based on trying new things plays a critical role in an organization's capability to gain and sustain a competitive advantage.
A)True
B)False
Q3) The concept of self-efficacy is part of the _________theory.
A) Social Learning Theory
B) Operant Conditioning Theory
C) Behaviorist Theory
D) Freudian Theory
E) Both C and D
Q4) The Social Learning Theory accepts the idea that higher mental processes are extremely irrelevant in human learning.
A)True
B)False
Q5) Summarize the degree of consistency, consensus, and distinctiveness (high or low) that would result in attributing another person's behavior to a) internal factors; b) external factors
6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Personality, Intelligence, Attitudes, and Emotions
Available Study Resources on Quizplus for this Chatper
172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26339
Sample Questions
Q1) Individuals with a ______ social dominance orientation (SDO) are more likely to discriminate against job applicants from different demographic groups.
Q2) Introverts perform well in which of the following occupations?
A) accounting
B) engineering
C) information technology
D) All of the above
E) none of the above
Q3) Extraverts might have a slight edge over introverts in occupations that involve teamwork.
A)True
B)False
Q4) Individuals with a high social dominance orientation (SDO) are more likely to act fairly toward job applicants from different demographic groups.
A)True
B)False
Q5) Attitudes can be directed toward objects or persons.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Work Motivation
Available Study Resources on Quizplus for this Chatper
172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26340
Sample Questions
Q1) Perceptions of inequity often are defined in terms of _____________ justice.
Q2) The _______was developed by Clayton Alderfer.
A) Needs hierarchy
B) ERG Theory
C) Need for Achievement Theory
D) Equity Theory
E) Two-factor theory
Q3) Employees who work at W.L. Gore & Associates must tolerate a certain amount of ambiguity and must thrive in autonomous settings.
A)True
B)False
Q4) The highest possible need in Maslow's hierarchy of needs is esteem needs. A)True
B)False
Q5) The ERG theory proposes: relatedness needs, growth needs and existential needs. A)True
B)False
Q6) A person's level of performance is a function of cognition and ability. A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Stress and Well-Being
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26341
Sample Questions
Q1) Sources of stress can be real or imagined.
A)True
B)False
Q2) _______is the feeling that one's capabilities or needs do not match the demands or requirements of the job.
A) Eustress
B) Role Conflict
C) Role ambiguity
D) Job Stress
E) Chronic Stress
Q3) Work overload can only be defined in quantitative terms and not qualitative.
A)True
B)False
Q4) Women experience ______than men in the workplace.
A) a less variety of stressors
B) a greater variety of stressors
C) a small variety of stressors
D) a limited variety of stressors
E) none of the above
Q5) Meditation and yoga are examples of ________.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Leadership
Available Study Resources on Quizplus for this Chatper
170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26342
Sample Questions
Q1) Fred Fiedler developed:
A) The Contingency Theory of Leadership
B) The Path-Goal Theory
C) The Transformational Theory of Leadership
D) The Transactional Theory of Leadership
E) The Charismatic Theory of Leadership
Q2) Directive leadership and achievement-oriented leadership are related to the earlier concepts of job-centered style and:
A) motivation
B) cognition
C) reflection
D) initiating structure
E) none of the above
Q3) The findings from the GLOBE project suggest that ________leadership is viewed as effective across all cultures.
A) Transactional
B) Directive
C) Supportive
D) Participative
E) Charismatic
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communication
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26343
Sample Questions
Q1) The grapevine is a form of _________communication.
A) Nonverbal
B) Centralized
C) Decentralized
D) Informal
E) Horizontal
Q2) A communication audit examines an organization's internal and external communication to assess communication practices and needs.
A)True
B)False
Q3) The encoded message is sent through a communication ________.
Q4) Upward communication is particularly easy in large organizations.
A)True
B)False
Q5) Body language is also referred to as:
A) centralized communication
B) informal communication
C) lateral communication
D) kinesics
E) horizontal communication
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Decision Making by Individuals and Groups
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26344
Sample Questions
Q1) Dawn Ostroff made decisions made on the big picture and even:
A) intuition
B) cognitions
C) perceptions
D) mediums
E) motivators
Q2) People who use a sensing decision making style see themselves as practical and realistic.
A)True
B)False
Q3) ________is a process in which a large number of ideas are generated while evaluation of the ideas is suspended.
Q4) Decision making involves ______step(s).
A) one
B) two
C) several
D) unreliable
E) rational
Q5) The decision to focus on training instead of the defense of Pearl Harbor was an example of __________.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Groups and Teams
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26345
Sample Questions
Q1) The personality traits that have important effects on team performance include agreeableness and emotional stability.
A)True
B)False
Q2) Managers commonly incorrectly assume that a larger team size is always better.
A)True
B)False
Q3) Social loafing is also referred to as shirking.
A)True
B)False
Q4) ________ leadership is more important to the success of virtual teams than to the success of face-to-face teams.
Q5) A factor contributing to Starbucks' success is:
A) effective branding
B) superior product quality
C) product innovation
D) superior customer service
E) All of the above are correct
Q6) __________ conflict tends to interfere with cooperation and a healthy task focus.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Conflict, Negotiation, Power, and Politics
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26346
Sample Questions
Q1) __________conflict interferes with performance.
A) functional
B) executive
C) dysfunctional
D) instrumental
E) subordinate
Q2) __________conflict is conflict that is beneficial to organizational goals and objectives.
A) functional
B) executive
C) dysfunctional
D) instrumental
E) subordinate
Q3) In most organizations work must be coordinated between groups or individuals.
A)True
B)False
Q4) As organizations become larger and more diverse, they require more specialization for effective operation.
A)True
B)False
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Organizational Structure and Culture
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26347
Sample Questions
Q1) Almost all types of organization use _________as a measure of success.
Q2) The creation of ________ resources reduces the need for interdepartmental information processing.
A) light
B) heavy
C) diversified
D) slack
E) both A and C
Q3) All of the following are end goal values EXCEPT:
A) prosperity
B) achievement
C) equality
D) social respect
E) All of the above are correct
Q4) Organizations can be labeled as organic vs. mechanistic.
A)True
B)False
Q5) Cultural audits monitor the organization's current culture.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Organizational Change and Development
Available Study Resources on Quizplus for this Chatper
170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26348
Sample Questions
Q1) Organizations hire lobbyists in an attempt to gain control over which of the following forces for change?
A) technological advances
B) societal values
C) demographics
D) international interdependence
E) political dynamics
Q2) Senior leaders decide that organizational change is necessary. They must determine how quickly changes should be implemented. Which of the following circumstances indicates a need for rapid change?
A) The type of change needed is very complex.
B) The resources required by the change are not yet available.
C) There is likely to be a great deal of resistance to change.
D) Competitors are taking advantage of weaknesses in the organization.
E) Associates and managers lack the knowledge and skills required for change.
Q3) Job redesign can be accomplished through _______________ or
Q4) If the idea of changing is supported initially by a wide variety of people a participatory approach is less necessary.
A)True
B)False
16
To view all questions and flashcards with answers, click on the resource link above.