Organizational Development Exam Practice Tests
Course Introduction
Organizational Development explores the theories, strategies, and practical applications used to improve organizational effectiveness and foster positive change within workplaces. The course examines the processes of diagnosing organizational challenges, planning and implementing interventions, and evaluating outcomes to enhance productivity, communication, and employee satisfaction. Students will analyze real-world case studies, learn about group dynamics, leadership development, and the role of culture in change initiatives, equipping them with the skills needed to drive sustainable organizational transformation in diverse professional settings.
Recommended Textbook
Organizational Behavior An Evidence Based Approach 12th Edition by Fred Luthans
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14 Chapters
1138 Verified Questions
1138 Flashcards
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Page 2
Chapter 1: Introduction to Organizational Behavior: an
Evidence-Based
Approach
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) Explain the purpose of evidence-based management.
Answer: The purpose of evidence-based management is to build a bridge to help close the theory/research-practice gap from both sides,practice and academic.Traditionally,practitioners have neither had the time nor the desire to read and translate rigorous academic research and academics have not had the time,desire,nor talent to write (translate the research)for practitioners.Practitioners must take on more of a "Practitioner-Scientist" role and academics must assume a more "Scientist-Practitioner" role.This movement to not only recognize,but also do something about the "Knowing-Doing Gap" is the recently emerging movement toward evidence-based management (EBM).
Q2) Ken is hired as a branch manager of a marketing firm only because of his networks with important personalities and his connections with potential clients.Which of the following can he best provide to the organization?
A) Physical capital
B) Relation capital
C) Social capital
D) Positive psychological capital
Answer: C
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Chapter 2: Environmental Context: Globalization, diversity, and Ethics
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Identify the third stage of evolution of organizations leading up to the formation of a multicultural organization.
A) Exclusionary organization
B) Compliance organization
C) Affirmative action organization
D) Club organization
Answer: B
Q2) Which of the following is true of the way diversity issues are beginning to be treated by organizations today?
A) It is treated primarily as a legal issue.
B) It is a reality to build on to make a stronger enterprise.
C) It is a government enforced cost of doing business.
D) It is an afterthought in the study of organizational behavior.
Answer: B
Q3) Which of the following is a major problem in diversity training?
A) Employees interest
B) Top-management support
C) Transfer problem
D) Finding effective trainers
Answer: C
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Chapter 3: Organizational Context: Design and Culture
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The role of the leader in a learning organization constitute all these responsibilities EXCEPT:
A) to prescribe appropriate rewards and punishments.
B) to inspire commitment.
C) to encourage effective decision making.
D) to build a shared vision.
Answer: A
Q2) Creative tension stems from the gap between the organizations' continually upwardly upgraded vision and the reality and suggests the learning organization's continually questioning and challenging the status quo.
A)True
B)False
Answer: True
Q3) Creativity includes the willingness to accept personality clashes.
A)True
B)False
Answer: False
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Chapter 4: Organizational Context: Reward Systems
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Sample Questions
Q1) List and describe five of the new pay approaches discussed in the text.
Q2) What are employee assistance programs? Explain their purpose.
Q3) Which of the following is NOT a disadvantage associated with merit pay?
A) The criteria for determining merit are often nebulous.
B) It is difficult to quantify merit pay criteria.
C) It can end up being "catch-up" pay.
D) It allows the employer to differentiate pay given to high performers.
Q4) When the decision taken by a manager is incorrect,the impact may be less than it would be on the owners,and thus,the manager's willingness to take risks is usually undiminished.
A)True
B)False
Q5) The Old Age Survivors and Disability Insurance Program provides limited income to retired people to supplement all of the following EXCEPT:
A) personal savings.
B) individual retirement account.
C) part-time work earnings.
D) private pensions.
Q6) Explain the employee stock ownership plan or ESOP.
Q7) Describe private pension plans.
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Chapter 5: Personality,perception,and Employee Attitudes
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Ben has a deadline scheduled today but gets ill sometime in the afternoon.Rowen,his teammate,asks Ben to leave for the day and assures him that he would finish Ben's work and deliver the deadline.Which of the following best describes Rowen's behavior?
A) Conscientiousness
B) Civic virtue
C) Altruism
D) Sportsmanship
Q2) Which of the following technologies allows the measurement of brain activity by mapping specific regions that are linked to specialized roles?
A) Magnetic resonance spectroscopy
B) Functional magnetic resonance imaging
C) Visual cortex topography
D) Magnetic resonance imaging
Q3) How does the study of identical twins help in determining the role of heredity in personality?
Q4) List the steps that can lead to successful organizational socialization.
Q5) According to Myers-Briggs Type Indicator,explain "ESTJ" personality type.
Q6) List the definitions of organizational commitment as an attitude.
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Chapter 6: Motivational Needs,processes,and Applications
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Sample Questions
Q1) Name and explain the elements of motivation.
Q2) Which of these researchers/scholars actually addressed the relationship between satisfaction and performance directly by a motivation model?
A) Frederick Herzberg
B) Victor Vroom
C) Porter and Lawler
D) Clayton Alderfer
Q3) According to the equity theory of work motivation,the strength of the attempt to restore equity,which in essence is motivation,is in direct proportion to the _____ that exists.
A) reward systems
B) training practices
C) perceived inequity
D) organizational culture
Q4) How are dispositional attributions different from situational attributions? Give an example for each.
Q5) Differentiate between intrinsic and extrinsic motives.
Q6) Define stretch targets.How do they work?
Q7) List and describe the levels of needs hierarchy as identified by Maslow.
Page 8
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Chapter 7: Positive Organizational Behavior and Psychological Capital
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Explain the role of social persuasion as a source of information for self-efficacy.
Q2) Which among the following is a descriptor of the positive primary emotion of surprise?
A) Wonder
B) Zest
C) Euphoria
D) Infatuation
Q3) What is the difference between self-efficacy and self-esteem?
Q4) The open to development criterion says that the construct must be traitlike as opposed to statelike in order to be included in positive organizational behavior.
A)True
B)False
Q5) According to the three levels of positive psychology identified by Seligman and Csikszentmihalyi,altruism,responsibility,and tolerance are positive individual traits.
A)True
B)False
Q6) Briefly explain the different kinds of mental abilities.
Page 9
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Chapter 8: Communication and Decision Making
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Sample Questions
Q1) _____ refers to a person's use of and preference for elaborate,intricate,and complex stimuli and thinking patterns.
A) Detailed complexity
B) Creative complexity
C) Cognitive complexity
D) Personal complexity
Q2) According to Mintzberg's phases of decision-making,the choice of a solution is made in the selection phase.How is this done?
Q3) According to Mintzberg,the _____ was found to be a groping,trial-and-error process in which the decision makers had only a vague idea of the ideal solution.
A) intelligence activity phase
B) selection phase
C) design process
D) identification phase
Q4) Briefly explain the conceptual style of decision-making.
Q5) What are the purposes of interactive communication?
Q6) Explain the managerial communication model.
Q7) What is meant by divergent thinking?
Q8) What are the major categories of communication?
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Chapter 9: Stress and Conflict
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Sample Questions
Q1) Recently,Brian has started working extra hours at the office during the week and bringing work home on weekends to meet his project deadlines.However,on account of his busy schedule,Brian is unable to coach his son's Little League baseball team.This is an example of which of the following types of role conflict?
A) Interrole conflict
B) Intrarole conflict
C) The person and the role conflict
D) Per-role conflict
Q2) Which of the following statements is true about stress?
A) It is the same as anxiety.
B) It is damaging and should be avoided.
C) It is not the same as nervous tension.
D) It operates solely in the emotional and psychological sphere.
Q3) What is eustress?
Q4) Employee assistance programs typically provide employees with services such as confidential counseling and/or follow-up on issues of personal or work-related concerns.
A)True
B)False
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Chapter 10: Power and Politics
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Sample Questions
Q1) According to the contingency model for power,the target will comply in order to gain a favorable reaction or avoid a punishing one from the agent.
A)True
B)False
Q2) Walter Nord suggests all these postulates of power in organizations that help focus on political realities,EXCEPT:
A) various coalitions will seek to protect their interests and positions of influence. B) the unequal distribution of power itself has dehumanizing effects.
C) the exercise of power within an organization is one very crucial aspect of the exercise of power within the larger social system.
D) organizations compete with one another for resources,influence,and energy.
Q3) List some guidelines to help overcome the negative impact that organizational politics can have on the ethics of an organization.
Q4) Managers having legitimate,coercive or reward power automatically have referent power.
A)True B)False
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12
Chapter 11: Groups and Teams
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80 Flashcards
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Sample Questions
Q1) In-groups are those:
A) to which the individual actually belongs.
B) to which an individual would like to belong.
C) who have or share dominant values.
D) on the outside looking in.
Q2) Compare and contrast between work groups and teams.
Q3) Which of the following is an example of synchronous technologies?
A) Videoconferencing
B) Chat rooms
C) Web pages
D) Bulletin boards
Q4) Leadership has a serious positive impact on a low-cohesive group.
A)True
B)False
Q5) All of the following are the characteristics of quality team-building programs except:
A) it must fit with the corporate culture.
B) it must have well-designed goals.
C) it must ensure that employees remain within the comfort zone.
D) it must allow members to translate skills to the workplace.
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Chapter 12: Behavioral Performance Management
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80 Flashcards
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Sample Questions
Q1) Under the cognitive theory,in the experiment conducted on the rat,it was found that if the rat actually received food,the association between the _____ and the expectancy was:
A) action; related.
B) cue; strengthened.
C) release; not related.
D) volume; indirect.
Q2) Explain Bandura's research on the modeling process and his conclusions.
Q3) _____ is anything that weakens behavior and tends to decrease its subsequent frequency.
A) Extinction
B) Reinforcement
C) Punishment
D) Habituation
Q4) Something is reinforcing only if it strengthens the behavior preceding it and induces repetitions.
A)True
B)False
Q5) Explain the differences between positive and negative reinforcement.Provide examples.
14
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Chapter 13: Effective Leadership Processes
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Sample Questions
Q1) Besides the educational background of managers,class and family status also can have an influence.
A)True
B)False
Q2) Phase four of the GLOBE project is based on phase three,in which universally perceived behaviors that impede or facilitate outstanding leadership were identified.
A)True
B)False
Q3) Which of the following is a characteristic of an unethical charismatic leader?
A) Considers and learns from criticism
B) Stimulates followers to think independently and to question the leader's view
C) Relies on internal moral standards to satisfy organizational and societal interests
D) Uses power only for personal gain or impact
Q4) Briefly summarize the findings of the Ohio State Leadership studies.
Q5) What is the path-goal theory of leadership? How does it differ from Fiedler's contingency model?
Q6) Gives examples of possible substitutes and neutralizers.
Q7) What are the ethical characteristics of charismatic leaders?
Page 15
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Chapter 14: Great Leaders: an Evidenced-Based Approach
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Sample Questions
Q1) In a recent study of abusive leadership,which of the following indicated a potential long-term undesirable outcome?
A) Higher affective commitment
B) Higher normative commitment
C) Corroboration between work and family
D) Physical distress
Q2) Studies have found that the leader's style is the key to the formulation and implementation of strategy and even plays an important role in all of the following except:
A) work group members' creativity.
B) work group members' team citizenship.
C) work group members' performance.
D) work group members' financial rewards.
Q3) Which among the following is not a shifting role that small-business leaders face?
A) Following the market
B) Being a lone ranger rather than a networker
C) Staying intent on the idea rather than the quality of the execution
D) Overlooking innovation
Q4) Discuss Nadler and Tushman's charismatic leadership styles with examples.
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