Organizational Development
Exam Answer Key
Course Introduction
Organizational Development is a course that explores the theories, strategies, and processes involved in improving organizational effectiveness and facilitating change within institutions. Students will learn about the key concepts of organizational culture, group dynamics, leadership, and intervention techniques aimed at enhancing performance, productivity, and employee well-being. The course emphasizes practical applications through case studies and experiential exercises, preparing students to design and implement development initiatives that align with the strategic goals of an organization.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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563 Verified Questions
563 Flashcards
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Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) Which of these steps is part of the continuous improvement model?
A)Gap analysis
B)Preaudit
C)Process mapping
D)Higher productivity
E)None of the above
Answer: A
Q2) Compilation is the highest level of skill acquisition.
A)True
B)False
Answer: False
Q3) The authors' use of attitudes rather than abilities as one of the three types of learning outcomes is based on
A) their bias toward attitudes.
B)the fact that abilities and attitudes are fairly similar.
C)the fact that abilities are redundant with knowledge and skills.
D)The fact that abilities are not learned.
Answer: C
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Chapter 2: Aligning Training With Strategy
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) The defender strategy is also referred to as
A)Differentiator.
B)Innovator.
C)Cost leader.
D)Market leader.
E)Market follower.
Answer: C
Q2) A mechanistic design is best applied in which of the following situations?
A)Non?routine technologies
B)Small businesses
C)High volume assembly lines
D)Where there are not clear answers to many of the problems that arise
E)A & D
Answer: C
Q3) Trainers and OD practitioners have problems getting along because trainers tend to be more strategic and more overly analytical than OD practitioners.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) Which of the following statements is true regarding punishment?
A)It does not usually reduce the future likelihood of a behavior.
B)It is a very effective form of motivation.
C)It has the same results as negative reinforcement.
D)It is an undesirable training tool.
E)Randomly administering punishment keeps trainees on their toes.
Answer: D
Q2) Which studies compared the effects of participation vs.no participation in organizational change endeavors in the 1940's?
A)The Pajama factory experiments
B)The Hawthorne experiments
C)The Bandura experiments
D)The OD experiments
Answer: A
Q3) A basic premise in Social Learning Theory is
A)A person can only learn by behaving in some way.
B)A person can learn merely through observation.
C)Events can be learned without being processed.
D)Consequences of behavior do not influence learning.
Answer: B
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Chapter 6: Traditional Training Methods
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) According to the text,what is the biggest mistake made when using static media?
A)Cramming too much information on the one poster,sheet,or overhead
B)Newsprint being used too often in adult learning
C)Overheads used in a fully lighted room
D)Burned out light bulbs in the overhead
E)Using a VCR that only plays Betamax
Q2) The case study
A)Should have a trainer present the correct solution after trainees have provided their solutions.
B)Has a shorter version which is the incident process.
C)Has as its major weakness "providing incomplete information."
D)A & C.
Q3) The most frequently used training method (especially in smaller businesses)is
A)Simulation.
B)Role-play.
C)Coaching.
D)Behavioral modeling.
E)On?the?job training.
Q4) Define a role-play and in doing so,be sure to identify and explain the five different types of role-play.
Page 8
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) In order to be effective,IM should
A)Utilize a variety of cues.
B)Accommodate multiple learning styles.
C)Incorporate evaluation methods.
D)Both A & B.
Q2) What type of training can be undertaken by ET,and describe the effectiveness of ET in terms of utilization of the learning processes (related to Social Learning Theory)Attention,Retention,and Behavioral Reproduction.
Q3) Which of the following is NOT a potential benefit for Electronic Training?
A)Reduces the cost of training
B)Allows the trainee to master learning
C)Reduces the company ability to track learning
D)Increases employee's access to training
Q4) Virtual Reality is one of the most popular training technologies today.
A)True
B)False
Q5) What are some points that should be taken into consideration when selecting an IM training program?
Q6) Describe how ET can facilitate the process of retention.
Page 9
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Chapter 8: Development and Implementation of Training
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42 Flashcards
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Sample Questions
Q1) Supervisory support is the most important factor for transfer of training.
A)True
B)False
Q2) List and give a short explanation of three of the techniques discussed by the authors for maintaining interest in training.
Q3) Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest?
A)Listening and questioning
B)Use of nonverbal communication
C)Moving around while talking
D)Providing variety
E)All of the above are ways to obtain interest
Q4) What is active listening and why is it necessary?
Q5) The "process" for the developmental phase of the training model is
A)Instructional strategy.
B)Instructional methods.
C)Instructional equipment and material.
D)All of the above.
Q6) What is transfer of training and what are the factors that impact transfer of training?
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Chapter 9: Evaluation of Training
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Which of the following statements is true regarding the evaluation of transfer of training?
A)It is often more difficult to assess than organizational results.
B)The evaluation needs to take place a few weeks after training,before forgetting becomes a possibility.
C)Attitude change needs to be measured using well-developed instruments.
D)It is useful to ask coworkers if they have noted the specific change in behavior.
E)C & D
Q2) The ultimate reason for training is organizational results.
A)True
B)False
Q3) It is always best to evaluate training using all three levels of evaluation.
A)True
B)False
Q4) Which of these statements is true regarding small business?
A)It might not be necessary to evaluate training.
B)If the training costs were significant,evaluation can be of value.
C)Much of the training in a small business is OTJ.
D)All of the above are true.
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Which of the following statements about the glass ceiling is true?
A)In 2004,only about two percent of the corporate offices of the Fortune 500 were filled by women.
B)Kraft Foods has about a quarter of its corporate positions filled by women.
C)Unions such as the Communication Workers have opposed any efforts to help females and insist the company operate on a strict seniority basis.
D)None of the above is true.
Q2) Top management should not be involved in diversity training.
A)True
B)False
Q3) Effective orientations are successful in
A)reducing turnover.
B)improving job performance.
C)providing job skills training.
D)Both A & B.
E)All of the above.
Q4) Lawsuits can be expensive,but what are some of the other reasons for making sure you have diversity training?
Q5) Identify and describe the 5 dimensions of culture according to Hofstede.
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Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) The managerial role of "liaison" needs both conceptual and interpersonal knowledge and skills.
A)True
B)False
Q2) Which of the following is NOT a managerial interpersonal role?
A)Spokesperson
B)Leader
C)Liaison
D)Figurehead
E)All of the above
Q3) The reason management development gets so much emphasis is that managers don't get much training.
A)True
B)False
Q4) _____ knowledge and skills are also called human skills.
A)Communication
B)Motivation
C)Team building
D)Interpersonal
Q5) Describe some advantages of 360-DF for managers.
Page 13
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