Organizational Design Final Exam Questions
Course Introduction
Organizational Design explores the fundamental principles and frameworks involved in structuring organizations for maximum effectiveness and adaptability. The course covers topics such as organizational structure, hierarchy, coordination mechanisms, job design, and the alignment of strategy with organizational architecture. Students will analyze how design choices impact communication, decision-making, innovation, and organizational culture in various types of organizations. Through case studies and applied projects, learners will develop the skills to recommend and implement design solutions that enhance organizational performance in dynamic business environments.
Recommended Textbook
Managing Organizational Change A Multiple Perspectives Approach 3rd Edition by Ian Palmer
Available Study Resources on Quizplus
12 Chapters
486 Verified Questions
486 Flashcards
Source URL: https://quizplus.com/study-set/2510
Page 2
Chapter 1: Managing Change: Stories and Paradoxes
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/49907
Sample Questions
Q1) Which of the following is a characteristic of organizational change?
A) It is a completely irrational process.
B) From a management perspective, it is easy to implement.
C) From a management perspective, it is seen as problematic.
D) It is a process that lacks creativity.
Answer: C
Q2) In the context of assessing depth of change, _____ involves improving on current practices in organizations.
A) frame-breaking change
B) disrupting innovation
C) sustaining innovation
D) shallow change
Answer: C
Q3) Changing organizations is as messy as it is exhilarating, as frustrating as it is satisfying, as muddling-through and creative a process as it is a rational one.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Images of Change Management
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/49918
Sample Questions
Q1) A change manager as _____ has the task of creating meaning for others, helping them to make sense of events and developments that, in themselves, constitute a changed organization.
A) navigator
B) caretaker
C) director
D) interpreter
Answer: D
Q2) Which of the following is NOT one of the images of change outcomes discussed in the text?
A) Intended change outcomes
B) Partially intended change outcomes
C) Unintended change outcomes
D) Partially completed change outcomes
Answer: D
Q3) Power-coercive strategies of change assume that changes occur when people abandon their old orientations and commit to new ones.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Why Change Contemporary Pressures and Drivers
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49917
Sample Questions
Q1) Which of the following is NOT a force for change?
A) Competitive advantage
B) Cost containment
C) Impatient capital markets
D) Transaction costs
Answer: D
Q2) Which of the following is NOT an advantage that new chief executive officers (CEOs) have over their predecessors?
A) They can create energy for change within an organization.
B) They can focus on an organization's unresolved "sacred cows."
C) They adhere to past organizational practices.
D) They handle customer-related problems with credibility as they have no association with previous customer relationship issues.
Answer: C
Q3) "Trapped by success" is another reason why organizations can fail to respond to pressures for change.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: What to Change a Diagnostic Approach
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/49916
Sample Questions
Q1) According to the receptive organizational context, organizational receptiveness is likely to be high when there is no pressure for change.
A)True
B)False
Q2) Strategy is often considered to be at the heart of change.
A)True
B)False
Q3) According to the 7-S framework, _____ refers to patterns of management actions, how managers spend their time, what they pay attention to, the signals that they send about priorities, and attitude to change.
A) strategy
B) support
C) staff
D) style
Q4) Which of the following is NOT a factor identified in the 7-S framework?
A) Strategy
B) Support
C) Systems
D) Style
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: What Changesand What Doesnt
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49915
Sample Questions
Q1) Which of the following is a valuable property of social media?
A) They provide static "one-way" communication from conventional web pages.
B) They prevent users from developing connections across boundaries such as organizational silos.
C) They require specialized equipment.
D) They are pervasive "low friction" tools.
Q2) Which of the following statements implies that it would be a mistake to think that disruptive innovation is the solution to most current organizational problems?
A) Considerable business benefit can be achieved through small-scale initiatives and sustaining innovations.
B) Most organizations have highly profitable businesses based on unconventional, radical products.
C) New technology simply displaces old technology.
D) The appeal of old technologies is short-lived.
Q3) Social media could be central in encouraging more open, communicative, egalitarian, collaborative, and responsive organizational cultures.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Vision and the Direction of Change
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49914
Sample Questions
Q1) A lack of vision is associated with organizational decline and failure.
A)True
B)False
Q2) According to Nutt and Backoff's assessment of organizational contexts in terms of their abilities to produce visionary strategic change, _____ organizations have a context in which visionary processes are likely to be most successful.
A) rigid
B) bold
C) overmanaged
D) liberated
Q3) According to Kimberly Boal and Robert Hooijberg, the _____ component of vision appeals to values and beliefs, and thus underpins the motivation and commitment that are key to the implementation of the vision.
A) rational
B) affective
C) intellectual
D) cognitive
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Change Communication Strategies
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49913
Sample Questions
Q1) According to Stace and Dunphy, _____ tend to follow from organizational crises and draw on formal, top-down modes of communication that attempt to force people to comply with the new direction.
A) developmental/incremental transitions
B) task-focused transitions
C) charismatic transformations
D) turnarounds
Q2) _____ occurs when meanings are misinterpreted due to intentional or unintentional problems during the sending or receiving of the message.
A) Message overload
B) Message distortion
C) Message ambiguity
D) Message perception
Q3) Which of the following is a power tell of dominant individuals?
A) Using open postures
B) Smiling a lot
C) Using a higher vocal register
D) Hesitating more frequently
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Resistance to Change
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49912
Sample Questions
Q1) The symptoms identified with passive resistance to change include being critical, ridiculing, and sabotaging.
A)True
B)False
Q2) It is important not to assume that the only ones who may not respond positively to proposals for change are "the managed" and not the managers.
A)True
B)False
Q3) Which of the following is an advantage of using the manipulation and co-optation strategy to deal with resistance to change?
A) It increases commitment of employees to an organization.
B) It increases awareness and understanding.
C) It is quick and inexpensive.
D) It encourages all employees to strike deals to accept changes.
Q4) Different people interpret change, and therefore respond to change, in different ways, at different times, depending on their current role and past experience.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Organization Development and Sense-Making Approaches
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49911
Sample Questions
Q1) According to Bean and Hamilton, after the downsizing at Telenor, some staff accepted the corporate "alignment" frame, while others adopted an "alienated" frame and felt marginalized and feared for their job security.
A)True
B)False
Q2) The _____ image of managing change assumes that change managers receive rather than initiate change.
A) director
B) caretaker
C) navigator
D) interpreter
Q3) According to Fuller et al., which of the following is True of appreciative inquiry?
A) It releases an outpouring of new constructive conversations.
B) It controls self-sustaining learning capacity outside of an organization.
C) It does not create the conditions necessary for self-organizing to flourish.
D) It provides a reservoir of strength for negative change.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Change Management, Processual, and Contingency Approaches
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49910
Sample Questions
Q1) According to the processual approach, external context includes:
A) administrative structures and human resources.
B) market and legislation.
C) Both of these
D) Neither of these
Q2) Which of the following companies developed the awareness, desire, knowledge, ability, and reinforcement (ADKAR) model of change?
A) Prosci
B) Apple
C) McKinsey
D) Gartner
Q3) Which of the following laws that states that change often looks like a failure in the middle is invoked by Kurt Lewin's second stage of change?
A) Aitken's law
B) Kanter's law
C) Benford's law
D) Gossen's law
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Sustaining Change Versus Initiative Decay
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49909
Sample Questions
Q1) The J-curve does not help in managing the expectations of others with regard to justifying a deterioration in performance.
A)True
B)False
Q2) In the context of praiseworthy and blameworthy failures, Mitchell Marks and Robert Shaw argue that a firm may gain more in the long term from a(n) _____.
A) productive failure
B) non-goal-oriented change
C) unproductive failure
D) unproductive success
Q3) Which of the following illustrates a praiseworthy failure?
A) Mark chooses to violate a prescribed process or practice.
B) Lia takes seemingly reasonable actions that produce undesirable results due to uncertainty of future events.
C) Paula inadvertently deviates from project specifications.
D) Sam does not have the skills, conditions, or training to execute the task of maintaining customer relations in his organization.
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: The Effective Change Manager: What Does It
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49908
Sample Questions
Q1) In which of the following ways can a change manager best develop social awareness?
A) By focusing on how his or her proposal can help others meet their goals
B) By using the method of self-disclosure
C) By playing down power differences
D) By revealing confidential information to the staff
Q2) Being political and manipulative are desirable characteristics of change managers.
A)True
B)False
Q3) Donald Schön used the term _____ to describe senior managers with "considerable power and prestige."
A) process helpers
B) technological entrepreneurs
C) product champions
D) change champions
Q4) Joseph Bower was one of the first to recognize the importance of chief executive officers (CEOs) as change managers.
A)True
B)False
Page 14
To view all questions and flashcards with answers, click on the resource link above.