Organizational Design Final Exam
Course Introduction
Organizational Design explores the principles, frameworks, and processes involved in structuring organizations effectively to achieve strategic goals and enhance performance. The course examines how organizational structures and cultures impact decision-making, communication, innovation, and adaptability. Students will analyze contemporary models and case studies, assessing the alignment between organizational design and external environments, technology, and human resource management. By the end of the course, students will be equipped with practical tools to design, diagnose, and implement organizational changes that support growth and competitiveness in dynamic business landscapes.
Recommended Textbook
Organization Theory and Design 10th Edition by Richard L. Daft
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13 Chapters
1152 Verified Questions
1152 Flashcards
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Page 2
Chapter 1: Organizations and Organization Theory
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) In all organizations, managers have to evaluate stakeholder concerns and establish goals that can achieve at least minimal satisfaction for major stakeholder groups.
A)True
B)False
Answer: True
Q2) The 385-page book that McDonald's uses to describe all rules and procedures in each of its stores best represents which of the following dimensions:
A) Learning theory.
B) Sequential interdependence.
C) Formalization.
D) Specialization.
Answer: C
Q3) Usually, organizations can easily satisfy the demands of all of its stakeholders simultaneously.
A)True
B)False
Answer: False
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Chapter 2: Strategy, Organization Design, and Effectiveness
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Differentiation is the strategy that is specifically designed to innovate, take risks, and above all, grow in its dynamic environment.
A)True
B)False
Answer: False
Q2) One would expect the effectiveness criteria of a football team to be affected by goal measurability.
A)True
B)False
Answer: True
Q3) The differentiation strategy:
A) Was developed by Frederic Taylor.
B) Was popularized by Henri Fayol.
C) Is one of Michael Porter's competitive strategies.
D) Is K. D. Bowerman's "Strategy for Empowerment."
Answer: C
Q4) A strategy is a plan for achievement of organizational goals.
A)True
B)False
Answer: True
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Chapter 3: Fundamentals of Organization Structure
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of the following means employees are organized around core work processes, the end-to-end work, information, and material flows that provide value directly to customers?
A) Departmental grouping
B) Horizontal grouping
C) Divisional grouping
D) Multifocused grouping
Answer: B
Q2) Project teams can be thought of as permanent task forces.
A)True
B)False
Answer: True
Q3) A weakness of the functional structure is that it results in a slow response time to environmental change.
A)True
B)False
Answer: True
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Chapter 4: The External Environment
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95 Flashcards
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Sample Questions
Q1) All of the following, except ____, are ways high-moderate uncertainty influences organizational characteristics.
A) mechanistic structure: formal, centralized
B) few integrating roles
C) planning orientation; fast response
D) few departments, much boundary spanning
Q2) Contrast the two dimensions (axes) of the framework for environmental uncertainty.
Q3) The environmental conditions of complexity and change create a greater need to gather information and to respond based on that information.
A)True
B)False
Q4) Describe both a mechanistic and an organic organization with which you are familiar (from reading or personal experience), explaining why you have classified them as such. Comment on how well this structure is suited to the environment of each organization.
Q5) Discuss differentiation. How is integration connected to differentiation?
Q6) Describe the roles of boundary-spanning and the different approaches to boundary spanning.
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Chapter 5: Interorganizational Relationships
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) ____ is defined as the general perspective that an organization's actions are desirable, proper, and appropriate within the environment's system of norms, values, and belief.
A) Generalist strategy
B) Legitimacy
C) Niche
D) Collaborative network
Q2) In the changing role of management, managers think about vertical processes rather than horizontal structures.
A)True
B)False
Q3) Coercive forces result in:
A) efficiency.
B) professionalism.
C) effectiveness.
D) the appearance of legitimacy.
Q4) Identify a firm in each stage of the process of ecological change: variation, selection, and retention. Explain why you classified each firm as you did.
Q5) How have manager's viewpoints and focuses changed in this new world?
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Chapter 6: Designing Organizations for the International Environment
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Some organizations create formal ____ positions to coordinate information and activities related to key customer accounts.
A) functional manager
B) transnational team
C) network coordinator
D) division network
Q2) The product-based structure works best when a division handles products that are technologically similar and can be standardized for marketing around the world.
A)True
B)False
Q3) In parts of Mexico, laundry detergent is used to wash dishes, not clothes, pointing out the need for a multidomestic strategy.
A)True
B)False
Q4) A transnational team is a work group made up of multinational members whose activities span multiple countries.
A)True
B)False
Page 8
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Chapter 7: Manufacturing and Service Technologies
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88 Flashcards
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Sample Questions
Q1) You work for a large company that has just installed a flexible manufacturing system (FMS). You have been eagerly sharing this news with one of your relatives who says to you, "I don't like computers because they remove the companies so much from the demands of the customer." Based on your readings in organization theory, how would you reply?
Q2) Compared with traditional mass production technologies, FMS has a narrow span of control, few hierarchical levels, adaptive tasks, low specialization, and decentralization, and the overall environment is characterized as organic and self-regulative.
A)True
B)False
Q3) "Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.
A)True
B)False
Q4) Job enrichment refers to the expansion of the number of different tasks performed by an employee.
A)True
B)False
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9
Chapter 8: Using It for Coordination and Control
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Describe how interorganizational relationships can be affected by technology in business today.
Q2) The form of corporate networking which is a private internal network that uses the infrastructure of the World Wide Web, but is cordoned off from the public, is called: A) WebNet.
B) Intranet.
C) InterWeb.
D) CorpNet.
Q3) Describe each subsystem of management control systems.
Q4) Draw and explain the feedback control model.
Q5) Transaction processing systems facilitates decision making at the highest levels of management.
A)True
B)False
Q6) Describe your use of explicit knowledge when you prepare for an examination. Do you also use tacit knowledge regarding this activity? Explain.
Q7) Describe what a CRM system is and how businesses are utilizing them.
Q8) What is the information reporting system? Give on example.
Page 10
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Chapter 9: Organization Size, Life Cycle, and Decline
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) All of the following are factors that cause organizational decline except:
A) vulnerability.
B) increased product prices.
C) environmental decline or competition.
D) organizational atrophy.
Q2) As organizations become larger, a smaller percentage of technical and professional support staff is recommended.
A)True
B)False
Q3) What type of top management style does a bureaucratic organization in the formalization stage possess?
A) Team approach
B) Delegation with control
C) Individualistic
D) Charismatic
Q4) Weber believed that a well-managed bureaucracy would ensure efficient organizational functioning in both government and business settings.
A)True
B)False
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Chapter 10: Organizational Culture and Ethical Values
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following is (are) manifestation(s) of corporate culture?
A) Legends
B) Ceremonies
C) Stories
D) All of these
Q2) Organizational culture:
A) is usually written.
B) provides members with a sense of identity.
C) generates commitment to improving market share.
D) all of these.
Q3) Discuss how organizations are managing and coordinating ethics activities.
Q4) In interpreting culture, one of the important observable aspects of the culture would be rites and ceremonies such as the rite of passage.
A)True
B)False
Q5) In a bureaucratic culture, an important value is taking care of employees and making sure they have whatever they need to help them be satisfied as well as productive.
A)True
B)False
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Chapter 11: Innovation and Change
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83 Flashcards
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Sample Questions
Q1) At one point in the research of new product development, a question to be answered was, "Why are some products more successful than others?" What answers have been found to this question?
Q2) The flexibility of a(n) ____ organization is attributed to people's freedom to be creative and introduce new ideas.
A) mechanistic
B) bureaucratic
C) organic
D) resource
Q3) Organizational innovation means extending the search for and commercialization of new products beyond the boundaries of the organization and even beyond the boundaries of the industry.
A)True
B)False
Q4) Changing technology means to change the organization's production process rather than the product itself.
A)True
B)False
Q5) Discuss what companies can do to achieve competitive advantage.
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Chapter 12: Decision Making Processes
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) In the problem solution stage, information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.
A)True
B)False
Q2) Organized anarchy is characterized by rapid change and a collegial, nonbureaucratic environment.
A)True
B)False
Q3) The phenomenon known as "escalating commitment" refers to:
A) an increase in the commitment to a decision only when it begins to prove itself as correct or profitable.
B) continuing to invest time and money in a solution despite evidence of failure.
C) the need for top management to accept decisions made by lower levels and commit to their implementation.
D) none of these.
Q4) What is a decision interrupt? Give at least two examples from your own experience.
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Chapter 13: Conflict, Power, and Politics
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Sample Questions
Q1) Which model of organization often prevails because each department has different interests it wants met and different goals it wants to achieve?
A) Political
B) Rational
C) Garbage Can
D) Incremental
Q2) Formal authority is exercised downward along the hierarchy and is the same as vertical power and legitimate power.
A)True
B)False
Q3) All of the following, except ____, are the domains of political activity.
A) management succession
B) expanded networks
C) resource allocation
D) structural change
Q4) Explain the five sources of personal power and provide an example of each.
Q5) Why will the rational choice model not always work? Under what circumstances will it work?
Q6) Describe the steps of a win-win strategy and a win-lose strategy.
Page 15
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