Organizational Communication
Textbook Exam Questions
Course Introduction
Organizational Communication explores the processes, theories, and practices that facilitate effective information exchange within and between organizations. The course examines formal and informal communication networks, leadership communication, decision-making, conflict resolution, organizational culture, and the impact of technology on workplace interactions. Through case studies, group projects, and practical analysis, students develop skills to navigate organizational dynamics, foster collaboration, and improve communication strategies in diverse professional environments.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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11 Chapters
1304 Verified Questions
1304 Flashcards
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Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The principle that says interpersonal communication is inescapable means that A)once a message is sent, you can't take it back.
B)you cannot not communicate.
C)communication occurs in a variety of contexts.
D)you cannot completely understand others.
Answer: B
Q2) Kelvin and Meghan are trying to decide which colour to paint their living room.As part of their decision, they discuss the merits of their choices and how well they will match the furniture and the style of the house.In which form of communication are they most likely engaging?
A)small group communication
B)interpersonal communication
C)impersonal communication
D)intrapersonal communication
Answer: B
Q3) Define mediated interpersonal communication and give an example.
Answer: Mediated interpersonal communication occurs when communication with others is established or maintained by using media (such as e-mail, telephone, or fax)rather than face-to-face encounters.
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Page 3
Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) When you tell your friends how well you did on your test in order to bolster your own self-perception as well as your friends' perception of you, you are involved in A)face.
B)face work.
C)positive self talk
D)intrapersonal communication.
Answer: B
Q2) The concept of ________ helps people measure how well they are doing based on how well others are doing.
A)self esteem
B)self worth
C)social comparison
D)life position
Answer: C
Q3) What is "facework'?
Answer: Facework is the use of communication to maintain one's own positive self-perception (self-face)or to support, reinforce, or even challenge someone else's self-perception (other-face).
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4
Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) One piece of negative information can have a disproportionate effect on our impressions and negate the effect of several positive pieces of information.Which barrier to accurate perception does this describe?
A)self-serving bias
B)focusing on the negative
C)making fundamental attribution errors
D)imposing consistency
Answer: B
Q2) If you were told that the following equations were correct (12 + 4 = 4; 11 + 2 = 1), but had trouble understanding how they could be, until you were told that you were adding hours on a clock, which principle of organizing and imposing structure would be involved?
A)patterning
B)punctuating
C)superimposing
D)closure
Answer: B
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Page 5
Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) When you focus on one sound, choosing from all of the sounds around you, you are
A)responding.
B)attending.
C)hearing.
D)selecting.
Q2) Through compliments we
A)confirm that another person is worth our time and trouble.
B)affirm a person's sense of taste and judgement.
C)affirm people's sense of worth.
D)confirm another person's right to his or her feelings.
Q3) Bob and Jim are long time friends and they meet regularly Saturday mornings for a coffee at Starbucks.This Saturday Jim wants to talk about the birth of his first son and how that will change life with his wife.Bob is probably a(n)
A)action-oriented listener.
B)time-oriented listener.
C)content-oriented listener.
D)people-oriented listener.
Q4) Which of the listening barriers are you most guilty of? Provide examples of these barriers and explain how you might best overcome them.
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Chapter 5: Verbal Communication Skills
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Using one word or phrase when you meant to say one that sounds like it is
A)an inference.
B)a connotation.
C)a restricted code.
D)a malapropism.
Q2) The connotative level of language
A)provides the dictionary definition of words.
B)conveys feelings.
C)uses a similar but different word.
D)is a culturally acquired perspective.
Q3) Discuss five word barriers and how to overcome them.
Q4) Accusations that begin with "you" may result in A)supportiveness.
B)allness.
C)defensiveness.
D)indexing.
Q5) List six ways you can use words to create a defensive relationship.
Q6) What are the five steps in assertiveness? List them and provide examples of what an assertive person would say or how an assertive person would behave at each point.
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Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Which of the following is NOT a true statement about gender differences in non-verbal communication?
A)Men have a more prolonged gaze than women.
B)Men tend to have more space around them than women.
C)Women smile more than men.
D)Men are more likely to initiate touch.
Q2) Albert Mehrabian found that open body and arm position, forward lean, and relaxed posture communicate
A)willingness to continue communication.
B)receptiveness and responsiveness.
C)attempts to persuade.
D)liking.
Q3) When our emotions are conveyed by the widening or narrowing of our eyes, what function of the eyes is being used?
A)the monitoring function
B)the expressive function
C)the cognitive function
D)the regulatory function
Q4) How might personal space and territoriality be related?
Q5) Why are vocal cues important to interpersonal communication?
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Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Conflicts are most often expressive
A)for people who possess legitimate power.
B)for people from high context cultures.
C)for people who possess referent power.
D)for people from low context cultures.
Q2) Being empathic is a very useful skill in conflict management. How can you be empathic during a conflict?
Q3) Which statement about conflict and avoidance is NOT true?
A)Conflict is normal.
B)Conflict is productive.
C)Conflict is unproductive.
D)Conflict occurs in the best of relationships.
Q4) Which of the following is NOT a recommendation for brainstorming?
A)judge and evaluate each idea as it is suggested
B)specify a time period for brainstorming
C)piggyback ideas
D)record all suggestions
Q5) Describe the three different types of conflict.
Q6) Research suggests that there are distinctions between feminine and masculine responses to conflict. What are some of those differences?
Page 9
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Material culture, social institutions, individuals and the universe, aesthetics, and language are examples of
A)what a given group of people values or appreciates.
B)what we learn from our culture.
C)cultural elements that identify the most profound aspects of cultural influence.
D)cultural contexts.
Q2) Which is not a strategy to help you improve your acceptance and appreciation of others who are different from you?
A)tolerate ambiguity
B)adapt predictively
C)develop mindfulness
D)avoid negative judgments
Q3) The cognitive process in which we take into account the other person's thoughts, feeling, values, background, and perspectives is
A)social decentring.
B)sympathy.
C)empathy.
D)adaptation.
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Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) In terms of power, a relationship is complementary when A)both partners want power in the relationship.
B)power shifts from one partner to the other.
C)one partner willingly hands over power to the other.
D)neither partner is willing to assume responsibility for power.
Q2) Most relationships will be ________ relationships.
A)competitive symmetric
B)complementary
C)parallel
D)symmetric
Q3) When you are assigned a roommate in the dorm, you are initially experiencing A)a relational de-escalation.
B)a relationship of choice.
C)a relationship of circumstance.
D)a relational escalation.
Q4) Ultimately, what seems to make relationships the most intimate is A)physical attraction.
B)our ability to be ourselves with the other person.
C)sexual affinity.
D)choice.
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Inviting a person to a party, the first kiss, the first conflict, exchanging rings, all signify
A)de-escalation of a relationship.
B)communication difficulty.
C)relationships of circumstance.
D)turning points.
Q2) During de-intensification
A)partners make an intentional decision to eliminate further interpersonal interaction.
B)the definition of the relationship loses its clarity.
C)partners come to grips with losing the relationship.
D)there is a decrease in dependence on the other for self-confirmation.
Q3) Getting the other person to end a relationship by increasing the costs associated with it is the indirect strategy of
A)withdrawal.
B)pseudo-de-escalation.
C)negative identity management.
D)cost escalation.
Q4) Compare and contrast indirect and direct strategies for ending a relationship.
Q5) What are the three ways relationships end and how does each work?
Page 12
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Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Horizontal communication refers to
A)communication flowing from superiors to subordinates.
B)communication flowing to those outside of the organization.
C)communication among co-workers at the same level within an organization.
D)communication flowing from subordinates to superiors.
Q2) What percentage of young Canadian internet users have been the victim of threatening instant messages?
A)14%
B)20%
C)10%
D)18%
Q3) How is the range of cohesion expressed in the circumplex model of family interaction?
A)from balanced to extreme
B)from high to low
C)from disengaged to enmeshed
D)from flexible to rigid
Q4) What is the circumplex model of family interaction?
Q5) Describe asynchronous interaction.
Q6) Why do some relationships formed primarily through CMC become hyperpersonal?
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