Organizational Communication
Textbook Exam Questions
Course Introduction
Organizational Communication explores the processes, channels, and strategies by which information is exchanged within and between organizations. The course examines foundational theories, communication networks, leadership styles, and the impact of culture, technology, and diversity on workplace interactions. Students will develop skills in effective interpersonal, group, and digital communication, as well as conflict resolution and organizational change. Through practical case studies and real-world applications, the course prepares students to analyze and enhance communication practices to improve organizational effectiveness and employee relationships.
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Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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Chapter 1: Organizational Behavior
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Sample Questions
Q1) Les Schwab Tires,Inc.believes it is able to create and maintain a strong customer service culture through:
A)new employee onboarding that stresses the "Les Schwab way of doing things".
B)regular performance feedback that reinforces a focus on customer service.
C)bonuses that are awarded for good customer service.
D)all of the above.
Answer: D
Q2) Journaling is an effective developmental technique.Which of the following is true about the process of journaling?
A)Writing your thoughts down increases your stress level as you re-live the events you write about.
B)Thinking about your day is as effective as writing it down.
C)You must write down your thoughts a minimum of 30 minutes a day to derive any benefits from the process.
D)Tracking changes in yourself can be motivating.
Answer: D
Q3) ________ are tentative guesses on an expected observation that can be tested.
Answer: Hypotheses
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3
Chapter 2: Managing Demographic and Cultural Diversity
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Sample Questions
Q1) The faculty of a Midwestern business school is comprised of 33 males and 4 females.The past five candidates hired have all been male.There seems to be a (an)__________ diversity issue in this workplace.
A)age
B)race
C)religion
D)gender
Answer: D
Q2) IBM has always been a pioneer in valuing and appreciating diversity in its workforce.Which of the following is NOT a program IBM instituted before legislation or public policy dictated it?
A)gender pay equity
B)women in executive positions
C)family leave for all female employees
D)executive training programs for women
Answer: D
Q3) A ________ culture values achievement,competitiveness and the acquisition of money and other material objects.
Answer: masculine /aggressive
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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Sample Questions
Q1) Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness.She might be described as being
A)organized,punctual,systematic and dependable.
B)nice,tolerant,sensitive and kind.
C)outgoing,talkative,and sociable.
D)curious,creative and original.
Answer: B
Q2) You are a member of a human resource department in a large corporation.One of your colleagues has recently developed a personality test he wants to use along with the cognitive abilities test you have been using to select employees for positions in the firm.He has come to you for help in deciding how to validate the test.What recommendations would you give him?
Answer: Validation involves ensuring that the test measures what it is intended to measure and looks for the relationship correlation
Q3) __________ that are important to people affect the decisions they make,how they perceive their environment,and their actual behavior.
Answer: Values
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Page 5
Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) Which of the following statements about factors that cause work attitudes is accurate?
A)Job satisfaction is purely environmental.
B)Person-job fit is positively related to job satisfaction.
C)Psychological contract breach leads to high job satisfaction.
D)Organizational justice results in psychological contract breach.
Q2) Briefly describe how stress relates to job satisfaction.
Q3) Which of the following statements is true?
A)External locus of control and introversion result in positive work attitudes.
B)Low self-esteem results in more positive work attitudes.
C)People who are critical of themselves experience less job satisfaction.
D)People with positive affective dispositions are less committed to their work organizations.
Q4) The feelings people have toward their job is called ______ ___________.
Q5) The most powerful influence over job performance is ______
Q6) List three individual or organizational factors that contribute to job satisfaction.
Q7) All stress on the job is bad.
A)True
B)False
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Chapter 5: Theories of Motivation
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Q1) Which of the following need-based theories has received the greatest amount of research support?
A)Herzberg's two-factor theory
B)Maslow's hierarchy of needs
C)Alderfer's ERG theory
D)McClelland's acquired needs theory
Q2) Reinforcement theory is based on behavioral and operant conditioning.
A)True
B)False
Q3) Individuals with a high need for achievement may neglect managerial activities,like coaching,because they view it as a waste of time.
A)True
B)False
Q4) Michael needs to discipline one of his employees.Before doing so,he should make sure the punishment he is administering fits the crime.
A)True
B)False
Q5) Define distributive,procedural and interactional justice and note how they are related.
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Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) Conducting an effective performance appraisal meeting
A)is always easier if the rater begins the meeting with a criticism of the employee and moves forward from there.
B)is always easier if the rater limits the number of opportunities the employee has to speak.
C)is facilitated if the rater has empathy for the employee.
D)is easier if the rater completes the performance appraisal form as he talks to the employee during the actual performance appraisal meeting.
Q2) Job enrichment
A)is breaking down jobs into their simplest components and assigning them to employees so that each person will perform few tasks in a repetitive manner.
B)refers to expanding the tasks performed by employees to add more variety.
C)involves moving employees from job to job at regular intervals.
D)allows workers more control over how they perform their own tasks.
Q3) History suggests that one of the first incentive plans in place was when Napoleon promised 12,000 francs to anyone who could find a way to preserve food for the army.This is an example of a ____________.
Q4) What does each of the letters in the acronym,SMART,mean?
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Page 8
Chapter 7: Managing Stress and Emotions
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Sample Questions
Q1) Which of the following statements regarding organizational steps to managing employee stress is correct?
A)Employee assistance programs often address legal or financial problems of the employee.
B)Employee autonomy increases stress and decreases job satisfaction.
C)Company sabbaticals are paid vacations for extended periods of time.
D)Organizations' that have a fair environment are less profitable but have higher employee retention rates.
Q2) Information processing demands that exceed the supply or capacity of time available for such processing is called
A)role conflict.
B)role ambiguity.
C)role overload.
D)information overload.
Q3) Maggie's boss wants her to complete the department project by next week.Her team leader for the corporate project wants her to travel to New York in the next few days to work on that item.Maggie is experiencing _____ ____________.
Q4) Describe two physiological outcomes of stress.
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9
Chapter 8: Communication
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Sample Questions
Q1) Nancy goes to work at her job at the university after the December holiday break.She opens her email and finds 312 emails after her vacation.Nancy is experiencing information overload.
A)True
B)False
Q2) A message that can be read at any time is ____________ unlike a conversation,which is carried out in real time.
Q3) You receive an email with the term SOX in the body and can't remember what it refers to.In this scenario,you have been impacted by which communication barrier?
A)selective perception
B)lack of source familiarity or credibility
C)filtering
D)semantics
Q4) ___________ is the process by which information is exchanged between individuals through a common system of symbols,signs or behavior.
Q5) Discussions that are high stakes and where opinions vary and emotions run strong are ____________ ______________.
Q6) Define proxemics and provide an example of it.
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Chapter 9: Managing Groups and Teams
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Q1) The performing stage of group development involves attention to work content and process.
A)True
B)False
Q2) Empowered teams have the responsibility and authority to achieve their goals.
A)True
B)False
Q3) Which of the following statements regarding ethics and teams is accurate?
A)Research demonstrates that hierarchical systems always constrain team members more than a self- managed team does.
B)Self- managed teams are viewed as a technique to overcome the negative aspects of bureaucracy.
C)Team pressure is often less powerful than managerial control.
D)Team pressure is unlikely to result in unethical behavior by team members.
Q4) Groupthink is the tendency for individuals to put forth less effort when working in a group context.
A)True
B)False
Q5) List and describe three factors which affect group cohesion.
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Chapter 10: Conflict and Negotiations
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Sample
Questions
Q1) If your counterpart feels you are being __________ in your negotiations,he is less likely to make any concessions.
Q2) The key to keeping conflict or disagreement healthy in an organization is to focus the discussion on the task,not the personalities.
A)True
B)False
Q3) Olivia and her teenage daughter,Natalie,are arguing again about whether Natalie should go to a family gathering this Sunday or attend an outing with her friends.Olivia and her daughter argue about this topic every week.This time,Olivia turns to her daughter and says,"OK,if it is that important that you go out with Jenna Sunday,then I can agree this time around." Olivia is using what conflict handling style?
A)accommodation
B)controlling
C)collaboration
D)avoidance
Q4) Conflict can be dysfunctional if it involves personal attacks.
A)True
B)False
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Chapter 11: Making Decisions
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Sample Questions
Q1) Which of the following statements regarding techniques for making better decisions is accurate?
A)The nominal group technique is a technique used routinely at most meetings.
B)Consensus requires more time to carry out,but it works well when support is needed for a plan.
C)The GDSS technique is a group process using written responses to a series of questionnaires so individuals are not physically brought together to make a decision.
D)Majority rule is the most common type of group decision making strategy.
Q2) The __________ _____________ __________ _____________ recognizes the limitations of the decision-making process and thus the tendency of individuals to satisfice in their decisions.
Q3) Decision trees are helpful in avoiding errors due to overconfidence bias.
A)True B)False
Q4) Hindsight bias is the opposite of framing bias. A)True B)False
Q5) The insightful or "eureka" moment in the creative decision-making process is the ___________ phase.
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) Which of the following is true with respect to gender differences in leadership style?
A)Women are more relationally-oriented while men are task-oriented.
B)Women tend to display more democratic and less autocratic styles as compared to men.
C)Men display higher levels of transformational behaviors.
D)When women succeed in traditionally masculine roles they are liked more by their peers.
Q2) Which of the following factors contribute to building high-quality leader-member exchange?
A)leader fairness
B)member support
C)employee job satisfaction
D)personality differences
Q3) The global leadership and organizational behavior effectiveness project (
A)True
B)False
Q4) Define transformational leadership.
Q5) Choose any two of the leadership theories presented in this chapter,define them and then compare and contrast the theories.
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Chapter 13: Power and Politics
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Sample Questions
Q1) Michael is the individual in the firm who knows everything about computer issues.When anyone has a problem,they go to Michael.Michael has referent power.
A)True
B)False
Q2) Brokering power in a social network means you
A)have a high level role in a social network.
B)can introduce people to each other.
C)have expert power in a social network.
D)have resources that others in a social network desire.
Q3) Effective politics is about winning at all costs.
A)True
B)False
Q4) High power distance countries are those where power is centralized in the hands of a few.
A)True
B)False
Q5) One of the key roles in a social network is a _________ ________,or people who are linked to the greatest number of people.
Q6) Power derived from one's role in the organization is ______________ power.
Page 15
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) Organizational change can be either radical or incremental.
A)True
B)False
Q2) Toyota owes its success in large part to its manufacturing system known as Total Production System (TPS).
A)True
B)False
Q3) A culture of "never being satisfied" and rethinking how things are done facilitates
Q4) Compare and contrast mechanistic and organic structures.
Q5) Organic structures are highly formalized and centralized.
A)True
B)False
Q6) What is a matrix organization?
Q7) During change efforts,the organization should focus on big wins to demonstrate the success of the effort.
A)True
B)False
Q8) What impact might technology have on an organization?
Q9) What are the four building blocks of a company's structure? Page 16
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Chapter 15: Organizational Culture
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Sample Questions
Q1) A strong culture always outperforms a weak culture because of the consistency of expectations.
A)True
B)False
Q2) What is the final step in a successful cultural change process?
A)training
B)role modeling
C)changing the reward system
D)creating new stories and symbols
Q3) The three levels of organizational culture are beliefs,assumptions and artifacts.
A)True
B)False
Q4) Beliefs about human nature and reality that are below the awareness level are
Q5) The system of shared assumptions,values and beliefs that indicate what is appropriate and inappropriate behavior in an organization is ______________
Q6) What is key to maintaining ethics in a firm's culture?
Q7) The corner office is an example of a cultural _____________.
Page 18
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