Organizational Communication Test Questions
Course Introduction
Organizational Communication explores the processes, dynamics, and importance of communication within and between formal organizations. The course examines how information flows, how messages are constructed and interpreted, and how communication impacts organizational culture, effectiveness, leadership, and change. Students will analyze barriers to effective communication, the roles of technology, power structures, and informal networks, and will develop skills for managing conflict, facilitating teamwork, and enhancing collaboration. Through case studies and practical exercises, students gain insights into strategies for effective communication in diverse and evolving organizational environments.
Recommended Textbook
Managerial Communication 7th Edition by Geraldine E. Hynes
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15 Chapters
748 Verified Questions
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Page 2
Chapter 1: Communicating in Contemporary Organizations
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Sample Questions
Q1) Gangplank theory was the first formal recognition of horizontal communication. A)True
B)False
Answer: True
Q2) A goal of empowerment is to allow employees more freedom within their jobs. A)True
B)False
Answer: True
Q3) What are some of the differences between men and women in workplace communication style?
Answer: Men may be more assertive than women.Women show more social support and sympathy to colleagues.Men and women provide different types of feedback.Leadership styles of men and women differ.Women and men convey a different nonverbal message with the same gesture.Men use space differently with other men than with women.Men and women use different persuasive strategies.Women in management are typically more risk averse than men,take a longer term perspective,and are more relationship oriented.
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Chapter 2: Understanding the Managerial Communication Process
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Sample Questions
Q1) The communication process consists of an exchange of messages that are comprised of words.
A)True
B)False
Answer: False
Q2) A familiar environment by its very nature should be avoided because it is a distraction for a manager and the receiver.
A)True
B)False
Answer: False
Q3) Intrapersonal communication ______.
A)focuses on the exchange of thoughts
B)requires meetings to take place
C)links members of an organization or company
D)focuses on internal behavior
Answer: D
Q4) An organization's culture can encourage or discourage information flow.
A)True
B)False
Answer: True
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Chapter 3: Communicating With Technology
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Sample Questions
Q1) Which of the following is a disadvantage of texting as a channel?
A)Security may be compromised.
B)lack of structure and format
C)unprofessional writing style
D)all of these
Answer: D
Q2) Perceived closeness is the information transmission capacity of the available sensory channels.
A)True
B)False Answer: False
Q3) Research shows that employees take longer to reply to voicemail messages than to other types of technology.
A)True
B)False
Answer: True
Q4) It is never acceptable to use a narrow bandwidth channel for sensitive messages.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Managing Meetings and Teams
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Sample Questions
Q1) Participants of most meetings need 5 working days to prepare.
A)True
B)False
Q2) Meeting costs are a standard line item in most company budgets.
A)True
B)False
Q3) What are some of the challenges of telecommuting? List three to four strategies that remote workers can use to minimize these problems.
Q4) Which of the following uses a questionnaire that elicits the participants' expert opinions on a topic?
A)nominal group technique
B)Delphi technique
C)group decision support system
D)brainstorming
Q5) The essential aim of informational meetings is to communicate a company point of view and have it accepted by employees.
A)True
B)False
Q6) What is NGT? What is its value for group decision-making?
Page 6
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Chapter 5: Making Presentations
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Sample Questions
Q1) The main difference between an informal presentation and an impromptu one is the size of the audience.
A)True
B)False
Q2) When speaking persuasively,the order in which you should present your reasons (primacy/recency)should be determined by the audience's attitude toward you as a speaker.
A)True
B)False
Q3) When choosing material for a presentation,which of the following audience characteristics is not relevant?
A)demographics
B)knowledge levels
C)size
D)attitudes
Q4) Among the persuasion variables described in the chapter that are associated with the speaker,the most significant variable is the speaker's credibility.
A)True
B)False
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Chapter 6: Communicating Visually
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49 Flashcards
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Sample Questions
Q1) Negative space suggests sloppy or lazy design and should be filled with text or graphics.
A)True
B)False
Q2) When using a small data set,tables and charts may be equally easy for audiences to interpret.
A)True
B)False
Q3) Readers may interpret inconsistent use of design elements to signal emphasis.
A)True
B)False
Q4) Repetition means using elements like typefaces or color exactly the same way each time they appear in your document.
A)True
B)False
Q5) Character size is standard across most typeface styles.
A)True
B)False
Q6) What are four strategies for creating accessible graphics?
Page 8
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Chapter 7: Writing in the Workplace
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Sample Questions
Q1) Your boss says,"Don't waste time revising or editing your documents.People will figure out what you mean,even if there are some grammar and spelling errors." How should you reply? (Hint: Give reasons to revise)
Q2) When writing to readers outside the organization,managers should use jargon since this will impress the readers and increase credibility.
A)True
B)False
Q3) Oral managerial communications offer strategic advantages such as economy,efficiency,accuracy,and official permanence.
A)True
B)False
Q4) Studies show most effective sentences in business messages have an average length of ______.
A)five to 10 words
B)10 to 15 words
C)15 to 20 words
D)20 to 40 words
Q5) What are four strategic advantages of written managerial communication?
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Chapter 8: Writing Routine Messages
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Sample Questions
Q1) You can improve the reader's response to bad news when you ______.
A)offer a reason for the outcome
B)provide an alternative or a compromise whenever possible
C)bluntly start off with the bad news
D)both offer a reason for the outcome and provide an alternative or a compromise whenever possible
Q2) While notification and announcement memos are appropriate for groups,requests for action can be directed only to individuals.
A)True
B)False
Q3) Negative responses to an inquiry should begin with ______.
A)a reminder of the request
B)a denial of the request
C)little to no reasoning for the denial
D)an apology
Q4) When contacting a boss by memo or e-mail,strategic writers also should copy their immediate supervisors.
A)True
B)False
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Chapter 9: Writing Reports and Proposals
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Sample Questions
Q1) The memo report starts with a brief introduction that tells the purpose of the report and who authorized it.
A)True
B)False
Q2) Which of the following is NOT a function of business reports?
A)data transfer
B)proposing a solution to some problem
C)providing information that helps the organization achieve its objectives
D)all of these
Q3) Which of the following is NOT considered back matter of a formal report?
A)glossary
B)bibliography
C)acknowledgments
D)appendix
Q4) The final paragraph of a letter report should contain ______.
A)a statement of goodwill
B)a summary
C)authorization details
D)a reminder of the contractual agreement
Q5) How do headings in a report indicate the relative significance of the material?
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Chapter 10: Listening
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Sample Questions
Q1) Which of the following is NOT a barrier to listening?
A)listening-speaking differential
B)motivation
C)demographics
D)willingness
Q2) The main benefit of paraphrasing as a listening strategy is that it ______.
A)increases understanding
B)strengthens the relationship
C)adds face time to the interaction
D)both increases understanding and strengthens the relationship
Q3) Showing a preference for vivid and dramatic treatment of data is known as ______.
A)assimilation
B)sharpening
C)leveling
D)regression
Q4) A directed question leads the speaker to a desired response.
A)True
B)False
Q5) What is the difference between hearing and listening?
Page 12
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Chapter 11: Communicating Nonverbally
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Sample Questions
Q1) Which is NOT an aspect of voice that indicates deception?
A)pitch
B)tone
C)volume
D)none of these are correct
Q2) Personal artifacts in the office can be ______.
A)identity claims
B)strategic forms of communication
C)deceptive
D)all of these are correct
Q3) Which type of gesture has one set meaning that almost everyone agrees on?
A)illustrators
B)emblems
C)regulators
D)adaptors
Q4) Deception is NOT shown in which of the following?
A)adapter movements
B)duration of message
C)empathic listening
D)contradictory nonverbals
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Chapter 12: Communicating Across Cultures
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Sample Questions
Q1) Culture is what we grow up in,according to Gould.
A)True
B)False
Q2) Uncertainty avoidance indicates the extent to which a society accepts the fact that power in institutions and organizations is distributed unequally.
A)True
B)False
Q3) Which of the following suggests a loosely knit social framework in which people are expected to take care of themselves and immediate family only?
A)collectivism
B)individualism
C)power distance
D)loyalty to heirs
Q4) If a business guest is unfamiliar with a nation's delicacies,it is appropriate to refuse to try them.
A)True
B)False
Q5) What should a manager do to prepare for an assignment in another country?
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Chapter 13: Managing Conflict
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Sample Questions
Q1) Add several communication principles to the list in Chapter 13 that are conducive for a win-win strategy.
Q2) Which of the following is NOT a strategy presented for conflict resolution?
A)avoidance
B)accommodation
C)forcing
D)delegating
Q3) Which activities might prevent workplace violence?
A)know consequences of changing and not changing their behavior
B)have opportunities to discuss their problems
C)understand how their performance is evaluated
D)all of these
Q4) How can conflict benefit an organization?
Q5) The chapter identifies several beliefs that managers need to have to successfully resolve conflict.Which of the following was NOT one of those beliefs?
A)cooperation is better than competition
B)parties can be trusted
C)the one with the most seniority knows best
D)status differences can be minimized
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Chapter 14: Negotiating
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Sample Questions
Q1) The maximum acceptable outcome and the least supportable outcome are guideposts for negotiations that should be considered flexible.
A)True
B)False
Q2) Which statement is false?
A)Feelings of tension are always part of negotiations.
B)To project confidence,roll up your shirt sleeves and loosen your collar.
C)Gaining a sense of the other party's culture is a key for success.
D)Enter negotiations knowing what is reasonable to expect.
Q3) Which layer of the strategic communication model is relevant to negotiation?
A)the first layer
B)the second layer
C)the third layer
D)all of these are correct
Q4) The environment is important when negotiating because it impacts the amount of control each party may exercise over the physical site arrangements as well as the psychological climate in which the exchange occurs.
A)True
B)False
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Chapter 15: Conducting Interviews
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Sample Questions
Q1) A primary question introduces a topic in an interview,while a secondary question follows up,probing further into the response to the primary question.
A)True
B)False
Q2) Which of the following statements about performance reviews is false?
A)Employees should be given time to prepare psychologically.
B)Statements questioning another's motives should be avoided.
C)Psychological distance should be lessened.
D)Provisionalism promotes confusion and isn't specific enough.
Q3) In the close of the interview,the interviewer should end with a summary,statement of appreciation,and a handshake.
A)True
B)False
Q4) According to Jack Gibb,how can a manager create a supportive communication environment?
Q5) Managers generally focus on facts rather than opinions during an interview in order to make decisions regarding interviewees.
A)True
B)False
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