Organizational Communication Test Questions
Course Introduction
Organizational Communication explores the processes, systems, and dynamics through which information and meaning are exchanged within and between organizations. This course focuses on theories and models of communication, the impact of organizational culture, power, and leadership on communication practices, and the roles of formal and informal networks. Students will analyze communication strategies in various organizational contexts, address challenges such as conflict, diversity, and technological change, and develop skills for effective interpersonal, group, and digital communication in professional environments.
Recommended Textbook
Human Communication in Society 3rd Edition by Jess K. Alberts
Available Study Resources on Quizplus
14 Chapters
555 Verified Questions
555 Flashcards
Source URL: https://quizplus.com/study-set/3996
Page 2
Chapter 1: Introduction to Human Communication
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/80233
Sample Questions
Q1) Something that represents something else and conveys meaning is an) _____.
Answer: symbol
Q2) The number of participants does NOT influence the communication process.
A)True
B)False
Answer: False
Q3) Individual forces that influence communication are value laden.
A)True
B)False
Answer: True
Q4) Ending a relationship by writing "It's over" on a sticky note is a problem of which component of communication?
A) meaning creation
B) channel
C) participants
D) noise
Answer: B
Q5) The _____ communication is composed of nonlinguistic symbols such as smiles, laughter, head nods, and hand gestures.
Answer: nonverbal
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Perspectives on Human Communication
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/80234
Sample Questions
Q1) This method is associated with _____ approach.
A) social science
B) interpretive
C) critical
D) post-modern
Answer: C
Q2) One of the earliest influences on the field of communication was A) rhetoric.
B) psychology.
C) sociology.
D) family studies.
Answer: A
Q3) Social scientists consider communication to be predictable.
A)True
B)False
Answer: True
Q4) A critical scholar might explain female-demand and male-withdrawal patterns as a result of male _____ in society and marriage.
Answer: privilege
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Communicating Identities
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/80235
Sample Questions
Q1) Which of the following reasons influences the self-esteem component of your self-concept to be inconsistent with how others see you?
A) The feedback you receive is inaccurate because others don't want to hurt your feelings.
B) You hold on to an idea of yourself that is no longer true.
C) People may not accept or recognize your positive qualities.
D) All of the above are true.
Answer: D
Q2) As part of your self-concept, _____ describes how you evaluate yourself overall.
Answer: self-esteem
Q3) Examples of secondary identities include all of the following EXCEPT:
A) occupation
B) marital status
C) age
D) all of these
Answer: C
Q4) Many Americans believe that people fail or succeed based on their merit; this is a main reason why many avoid discussing issues of _____ identities.
Answer: social class
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Communicating, Perceiving, and Understanding
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/80236
Sample Questions
Q1) This is an example of how training can affect one's _____.
A) social role
B) ethics
C) culture
D) power
Q2) Stereotyping is related to planning and occurs when you create interpersonal scripts that overgeneralize the attributes of a group to which others belong.
A)True
B)False
Q3) Ethnocentrism is the tendency to generalize about another class of people based on some knowledge of some aspects of members of the class.
A)True
B)False
Q4) You have been using the _____ aspect of the categorization part of the perception process.
A) cognitive representation
B) labeling
C) stereotyping
D) organization
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Verbal Communication
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/80237
Sample Questions
Q1) Which of the following components is NOT an appropriate "I" statement?
A) "When you criticize my appearance, I feel unloved, and I respond by withdrawing from you."
B) "I think I must be unimportant to you when you arrive late for dinner, so I don't feel like cooking for you."
C) "I feel like you don't want to be here with me, so I am just going to leave."
D) All of the above are "I" statements.
Q2) In telling your friend to pick up those beverages, you are using _____ function of language.
A) personal
B) heuristic
C) interactional
D) regulatory
Q3) In asking if he understood the directions, you are using _____ function of language.
A) personal
B) heuristic
C) inform
D) regulatory
Q4) Define four of the seven functions of language and provide examples of each.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Nonverbal Communication
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/80238
Sample Questions
Q1) Obscene gestures are a form of the nonverbal behavior known as A) gestures.
B) kinesics.
C) proxemics.
D) chronemics.
E) haptics.
Q2) Identify and give examples of two ways to improve your nonverbal communication skills.
Q3) Kinesics is the study of nonverbal communication including all of the following EXCEPT
A) gestures.
B) posture.
C) facial expressions.
D) paralinguistics
E) eye behavior.
Q4) "Nonverbal communication" refers to all nonverbal actions we perform.
A)True
B)False
Q5) This is an example of an) _____.
Q6) Be sure to address the role of identity and status in your answer.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Listening and Responding
Available Study Resources on Quizplus for this Chatper
33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/80239
Sample Questions
Q1) Sensing is the stage of listening that most people refer to as A) hearing.
B) perceiving.
C) feeling.
D) all of the above.
Q2) All of the following are results of good listening EXCEPT
A) improved health.
B) strong professional relationships.
C) more satisfying personal relationships.
D) more enjoyment of your life.
Q3) Lisa probably has which of the following listening styles?
A) action-oriented
B) content-oriented
C) people-oriented
D) time-oriented
Q4) ____________ receive greater socialization for empathic listening.
Q5) Supportive listening can be developed by eliminating distractions, such as cell phones, music, or television, in an interpersonal interaction.
A)True
B)False
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Communicating Across Cultures
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/80240
Sample Questions
Q1) Culture has all of the following characteristics EXCEPT
A) dynamic.
B) homogeneous.
C) operates within societal power structures.
D) all of these.
Q2) Which dialectic may help us understand this situation?
A) cultural-individual
B) personal-contextual
C) differences-similarities
D) history/past-present/future
E) privilege-disadvantage
Q3) They are border dwellers through _____.
A) travel
B) socialization
C) relationships
D) assimilation
Q4) Hinduism and Buddhism are _____ religions because of their belief in more than one god.
Q5) Judaism and Christianity are _____ religions because of their belief in only one god.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communicating in Close Relationships
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/80241
Sample Questions
Q1) When Luke decides that he wants to end his relationship with his girlfriend, he starts to show the irritation that he feels and to ignore her, which he knows she hates. Luke is practicing _____.
Q2) The _____ dialectical tension involves the desire for events that are new and spontaneous while simultaneously needing some aspects of life to be stable and predictable.
Q3) The model of relationship development that can be described as occurring in ten stair steps or a staircase) is called _____ model.
A) trajectory
B) whirlwind vs. friendship
C) turning point
D) stage
E) dialectical
Q4) The theory that emphasizes tensions experienced between contradictory but connected interpersonal needs is called _____ theory.
A) uncertainty reduction
B) relational dialectic
C) predicted outcome
D) social penetration
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Small Group Communication
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/80242
Sample Questions
Q1) In the _____ phase of decision-making, the group has worked through primary and secondary tensions, and expresses a cooperative attitude.
Q2) Vijay is exemplifying _____ leadership theory.
A) transformational
B) servant
C) functional
D) all of the above
Q3) Once the group agrees that a comprehensive strategic plan should be submitted by the end of the month, James comments, "I'm pretty busy, but I ran a marathon last week, so if I can run 26.2 miles in 4 hours, mind you), what's another few hours to my plate for the next few weeks? Mind over matter, people!" Which individual role is James practicing?
A) aggressor
B) recognition seeker
C) joker
D) help seeker
Q4) Small group communication has two primary dimensions: _____ and relational communication.
Q5) _____ communication is communication that is purpose-driven.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Communicating in Organizations
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/80243
Sample Questions
Q1) Her opportunity to learn about his culture and to trade ideas in the professional sphere is an example of _____.
Q2) _____ are the set of interactions that members of groups use to accomplish their individual and common goals.
Q3) If you are being bullied at school or work, what are three strategies which you can employ to help you deal with it? Which strategies are the most ethical based on the ethical guidelines?
Q4) Supervisors empower workers by engaging in activities that increase employees' feelings of
A) self-esteem.
B) efficiency.
C) self-efficacy.
D) motivation.
Q5) There tends to be very little overlap in terms of the various functions of organizations.
A)True
B)False
Q6) Describe those strategies, provide examples, and indicate why you believe these strategies are related to a supervisor's success.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Rhetorical Communication
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/80244
Sample Questions
Q1) Speaking slowly and deliberately is always the best approach to effective speech delivery.
A)True
B)False
Q2) He is using _____ organizational pattern?
A) topical
B) chronological
C) spatial
D) cause-effect
Q3) The artistic proof that refers to reasoning or rationality is _____.
Q4) All of the following are effective relaxation techniques to use before giving a speech EXCEPT
A) yawning.
B) drinking coffee.
C) breathing deeply.
D) smiling and talking with your audience.
Q5) Explain how social position impacts those who speak on that issue.
Q6) An informed consumer of rhetorical discourse who is prepared to analyze rhetorical texts is an) _____.
Q7) Provide examples from the recent news that illustrate these functions.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Mass Media and Communication
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/80245
Sample Questions
Q1) For children under eight, exposure to media violence increases aggressive and antisocial behavior.
A)True
B)False
Q2) _____ suggests that heavy TV viewers will have a distorted view of the world.
A) Agenda setting theory
B) Linear model research
C) Cultivation theory
D) Uses and gratification theory
Q3) Expressing ethical concerns about media coverage is an example of
A) media protest.
B) media activism.
C) media discontent.
D) media resistance.
Q4) Examining the correlation between an audience's perception of reality and media coverage of those perceptions is the focus of
A) uses and gratifications.
B) cultivation theory.
C) agenda setting research.
D) linear model research.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Communication and New Technologies
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/80246
Sample Questions
Q1) Donna is short on _____ because she lacks certain bodies of cultural knowledge and cultural competencies.
A) technocapital
B) socio-capital
C) ethno-capital
D) cultural capital
Q2) Having access to technological skills and resources is referred to as _____.
Q3) Which of the following is the most important impact of new media?
A) connecting with others
B) searching for and exchanging information
C) entertainment
D) financial transactions
Q4) Which of the following is NOT a level of technocapital?
A) mental access
B) material access
C) skills access
D) usage access
E) personal access
Q5) Email communication is considered _____ because messages are not sent and received at the same time.
To view all questions and flashcards with answers, click on the resource link above. Page 16