Organizational Communication Test Questions
Course Introduction
Organizational Communication explores the processes and dynamics of communication within organizations. The course examines how information is created, shared, and interpreted among individuals and groups, and how effective communication influences organizational culture, decision-making, leadership, conflict resolution, and overall performance. Students analyze formal and informal communication networks, channels, and barriers, and develop strategies for improving communication in diverse, multicultural, and technologically advanced workplace settings. Through case studies, group projects, and practical exercises, learners gain the skills necessary to foster effective communication and positive organizational outcomes.
Recommended Textbook
Organizational Behavior Science The Real World and You 8th Edition by
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18 Chapters
2280 Verified Questions
2280 Flashcards
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Page 2
Debra L. Nelson
Chapter 1: Organizational Behavior and Opportunity
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/33494
Sample Questions
Q1) Organizational behavior is an applied discipline where a student is trained in organizational behavior principles.
A)True
B)False
Answer: False
Q2) Oracle
A)This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment.
B)This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing.
C)The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy".
D)A world leader in enterprise software, hardware, systems, and services.
E)This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
F)This organization's story is one of invention, rejection, and perseverance.
Answer: D
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Chapter 2: Challenges for Managers
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Expatriate Manager
A)A cultural orientation in which individuals belong to tightly knit social frameworks.
B)The concept of borderless marketplace.
C)The locus and distribution of power within the organization.
D)A business firm that operates in numerous countries and employs a multicultural workforce.
E)An American business official who works for a U.S.subsidiary in Spain.
Answer: E
Q2) Code of Ethics
A)An organizational informant or someone who reports corporate wrongdoing.
B)Fairness of the process and/or criteria used to allocate outcomes.
C)A credo or recorded set of accepted and ethical behavior.
D)A public statement in which one agrees to follow a set of ethical standards.
E)Embezzlement, fraud, and misuse of corporate assets.
Answer: C
Q3) Males may suffer from discrimination when employed in traditionally female jobs.
A)True
B)False
Answer: True
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Chapter 3: Personality, Perception, and Attribution
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Jung contended that the most important distinction between individuals was the:
A)extravert/introvert preference
B)sensing/intuiting preference
C)thinking/feeling preference
D)judging/perceiving preference
Answer: A
Q2) The MBTI is a:
A)projective test that captures psychological disorders
B)way to identify human differences and similarities by separating behavioral tendencies or dispositions
C)self-report questionnaire designed to assess personality
D)direct index of personality
Answer: B
Q3) GMA is considered a personality characteristic.
A)True
B)False
Answer: False
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Chapter 4: Attitudes, Emotions, and Ethics
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) A common way for corporations to encourage employees to behave ethically is to:
A)set examples of employees who behave unethically by terminating them
B)prosecute unethical employees
C)issue a code of ethics and train employees in the ethics of conducting business
D)administer annual ethics tests to employees
Q2) Which of the following is not an important aspect or process of modeling?
A)The learner must focus attention on the model.
B)The model must not be aware of the learner's presence.
C)The learner must retain, accept, and/or stamp in what was observed for the model.
D)The learner must practice the model's behavior.
Q3) Which of the following is not an instrumental value?
A)helpfulness
B)independence
C)self-respect
D)courage
Q4) Identify several work attitudes and indicate the importance of positive work attitudes.
Q5) Briefly explain the ABC model and provide an example of each model element.
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Chapter 5: Motivation at Work
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) When an employee's knowledge and skills match job task demands, an acceptable individual-organizational match will take place.
A)True
B)False
Q2) The expectancy theory of motivation focuses on:
A)individual needs
B)social process
C)personal perceptions
D)learning
Q3) Needs of workers are similar across cultures.
A)True
B)False
Q4) Valence
A)The likelihood that one's efforts will lead to reward.
B)A person's feeling of fairness.
C)Importance and value of an outcome.
D)The belief that performance is linked to rewards.
E)Evaluated work behavior.
Q5) What are some of the characteristics of high achievers?
Q6) Briefly identify and explain two new ideas of motivation.
Page 7
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Chapter 6: Learning and Performance Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) If a random number of responses must be emitted before reinforcement occurs, it is a:
A)fixed interval schedule
B)fixed ratio schedule
C)variable interval schedule
D)variable ratio schedule
Q2) Thinker
A)Individual who prefers analysis of data and logical explanation of problems.
B)A theory of learning that focuses on observation of others and modeling.
C)Individual who prefers specific empirical data and look for practical applications.
D)Process of specifying desired results.
E)A performance-planning and goal-setting program that focuses on the supervisor-employee relationship.
Q3) Continuous
A)Reinforcement following every response.
B)Reinforcement after a specific time has elapsed.
C)Reinforcement after a random time period.
D)Reinforcement after a fixed number of responses.
E)Reinforcement after a random number of responses.
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Page 8
Chapter 7: Stress and Well-Being at Work
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Time Management
A)High job demands and restricted or low job decision latitude.
B)A thinking style or a person's internal self-talk approach to distress.
C)A planning and prioritizing approach to one's activities and job tasks.
D)An interactive approach to modifying job tasks and responsibilities.
E)Socio-emotional network.
Q2) The unconscious preparation to fight or flee that a person experiences when faced with any demand is known as:
A)avoidance
B)instinct
C)arousal
D)stress
Q3) Two of the most stressful demands people face at work are:
A)change and heavy workload
B)lack of control and heavy workload
C)change and lack of control
D)change and lack of clear direction
Q4) Which of the four approaches to stress appears most useful in understanding job and work-related stress?
Q5) What are some of the differences between Type A and Type B personalities?
Page 9
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Chapter 8: Communication
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Evoking a shared or common meaning in another person is called reflective listening.
A)True
B)False
Q2) Defensive communication can be successfully confronted with factual information.
A)True
B)False
Q3) Perceptual Screening
A)One's view of the world and its influence on interpersonal communication.
B)A receiver's response to the message received from the sender.
C)Feedback from receiver for purpose of checking accuracy of sender's message.
D)A form of nonverbal communication.
E)Repeating of a message using different words, or a form of oral shorthand.
Q4) Peoples' confidence in their ability to decode nonverbal communication is greater than their accuracy in doing so.
A)True
B)False
Q5) As an applicant in a job interview, what nonverbal communication should you use and what should you avoid?
Q6) Identify the elements of the communication model and provide an example of each.
Page 10
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Chapter 9: Work Teams and Groups
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) The standards that a work group uses to evaluate the behavior of its members are called:
A)role congruence
B)expectation consistency
C)norms of behavior
D)superordinate goals
Q2) Integrated Involvement
A)Emotional closeness to other group members.
B)A task function of a team.
C)Closeness to the group and its members achieved through tasks and activities.
D)Set of authority and task relations among a group's members.
E)A maintenance function of a team or group.
Q3) According to Tuckman, a group goes through predictable stages of development after it is developed.
A)True
B)False
Q4) Identify and briefly discuss the four distinguishing characteristics of a mature (well-functioning) group.
Q5) Distinguish between and provide examples of task and maintenance functions of groups.
11
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Chapter 10: Decision Making by Individuals and Groups
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Engineer
A)A person's preference for gathering information and evaluating alternatives.
B)A cognitive style where the individual evaluates options objectively and impersonally.
C)Usually a positive influence on decision making that operates below the level of consciousness.
D)An occupation where we find sensors/thinkers.
E)This cognitive style can handle interpersonal problems well and tends to take calculated risks.
Q2) Autocratic Style
A)A process that produces novel, unique, and useful ideas.
B)When employees share goals to be attained in solving a problem.
C)Amount, type, and level of information.
D)The manager makes the decision without employees' input.
E)An approach to problem solving that managers should use.
Q3) An approach to minimize groupthink is to:
A)manipulate group members in order to increase peer pressure
B)encourage rationalization
C)denigrate the opposition
D)re-examine the preferred solution even if consensus has been reached
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Page 12
Chapter 11: Power and Political Behavior
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) A manager who withholds information to make another manager look bad by making an incorrect decision is displaying _____ power.
A)reward
B)coercive
C)social
D)personal
Q2) The term meaning with respect to the essence of empowerment refers to:
A)the fit between the work role and employees' values and beliefs
B)the belief that one has the ability to do the job well
C)the belief that one's job makes a difference within the organization
D)the degree to which one has control over the way one does his or her work
Q3) All of the following are guidelines for implementing an empowerment program <b>except</b>:
A)create opportunities for employees to participate in significant problem solving
B)remove tight controls
C)allow failure and offer constructive criticism
D)set modest goals
Q4) Distinguish between power, authority, and influence.
Q5) Why is organizational political behavior important to study and understand?
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Chapter 12: Leadership and Followership
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Comparing the work environments under autocratic and democratic leadership is easier than attempting to compare work environments under laissez-faire leadership.
A)True
B)False
Q2) The Michigan leadership studies are part of the evidence accumulated for behavioral theories of leadership and emphasize the implications of leadership style for the emotional atmosphere in the work environment.
A)True
B)False
Q3) Which of the following phrases reflects a new leadership style that has been added to the leadership grid?
A)"middle of the road"
B)"if it isn't broke, don't fix it"
C)"father knows best"
D)"If you aren't making mistakes, you aren't learning"
Q4) Compare and contrast the Ohio State leadership model with the Leadership Grid.
Q5) What are the basic differences between the trait, behavioral, and contingency types or categories of leadership theories?
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Chapter 13: Conflict and Negotiation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) The tendency for an individual to make up for a bad relationship at home by spending more time at the office is considered what type of defense mechanism?
A)aggressive mechanism
B)withdrawal mechanism
C)compromise mechanism
D)cooperative mechanism
Q2) Conflict that occurs between two or more individuals would be considered:
A)interpersonal conflict
B)intrapersonal conflict
C)intergroup conflict
D)intragroup conflict
Q3) A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:
A)negativism
B)rationalization
C)displacement
D)fixation
Q4) How can conflict be functional and positive?
Q5) What are the structural factors that cause conflict in an organization?
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Chapter 14: Jobs and the Design of Work
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) In the design of jobs and work organizations, Germans:
A)emphasize personal identity and social benefits of work
B)value hierarchy and authority relationships
C)focus on collectivism
D)strongly endorse unionism
Q2) The interdisciplinary approach to job design by Michael Campion and Paul Thayer does not emphasize social aspects of the work environment because:
A)social dimensions are too difficult to measure accurately
B)social dimensions have not been able to predict very accurately how individuals respond to job characteristics
C)no one approach can solve all performance problems caused by poorly designed jobs
D)poorly designed jobs need a biological approach and the emphasis on the physical aspect of the job
Q3) The anthropocentric approach places human considerations at the center of job design decisions.
A)True
B)False
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16
Chapter 15: Organizational Design and Structure
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) A job description is an example of formalization.
A)True
B)False
Q2) Rules, procedures, liaison persons, and task forces are integrative devices that link organization parts and programs.
A)True
B)False
Q3) The faculty of a university comprises which of Mintzberg's fundamental elements of the organization?
A)support staff
B)technical staff
C)middle level
D)operating core
Q4) Environment
A)The process of breaking organizational goals into tasks.
B)The linking of organizational parts, jobs, and roles for coordinated effort.
C)The number of employees, total assets, or units produced.
D)Tools, procedures, techniques, information, and machines used to create output.
E)Area, activities, or people outside the boundaries of an organization
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Chapter 16: Organizational Culture
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Strong Culture
A)An organizational culture with consensus on the values that drive the company with an intensity recognizable to outsiders.
B)Examples are the customer is correct, employees desire to learn, and service is foremost.
C)A risk taking, change-oriented culture.
D)A decentralized structure and employee empowerment indicate this cultural perspective.
E)Beliefs and concerns of great importance.
Q2) Values reflected in the way individuals actually behave are called:
A)behavioral values
B)enduring values
C)enacted values
D)observable values
Q3) An ethical organizational culture can be developed through all of the following <b>except</b>:
A)executive role modeling
B)disseminating a code of ethics and conduct
C)rationalizing mistakes
D)encouraging whistle-blowing
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Chapter 17: Career Management
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153 Verified Questions
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Sample Questions
Q1) Richard Branson, head of Virgin Group, believes mentorship has the power to change the world. He cites his parents, along with Sir Freddie Laker, the British airline entrepreneur, as his most important mentors. Sir Laker was the one who taught Branson that:
A)"if you want to soar with the eagles you can't hoot with the owls"
B)"only a fool never changes his mind"
C)"your only limits are self imposed"
D)"even if you are on the right track you'll get run over if you just sit there"
Q2) Occupational excellence means continually honing skills that can be marketed across organizations.
A)True
B)False
Q3) According to Levinson's life stages and career stages, middle adulthood is best associated with:
A)the establishment stage
B)the withdrawal stage
C)the advancement/maintenance stage
D)the establishment/advancement stage
Q4) Briefly describe the four-stage career model and indicate one or more important activities in each stage.
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Chapter 18: Managing Change
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Sample Questions
Q1) Which of the following statements best reflects the recent research on neuroscience and resistance to change?
A)Implicit attitudes may be integral in the formation of both expressed and explicit attitudes
B)Permanent change in individual attitudes requires long term exposure to stimuli that are contradictory to existing implicit attitudes
C)Implicit attitudes only change if there is a permanent change to the pattern of neuronal connections
D)All the above
Q2) The problem of disorientation can be solved with additional information and counseling.
A)True
B)False
Q3) Fear of loss and the unknown are:
A)reasons why individuals resist change
B)irrational responses to change
C)part of the reaction to the separation stage in a career
D)the steps proceeding the withdrawal stage in the career life cycle
Q4) Briefly explain Lewin's change model.
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