Organizational Communication Test Preparation
Course Introduction
Organizational Communication explores the complex processes through which individuals and groups exchange information within business and institutional settings. The course examines foundational theories, channels, and strategies of communication, focusing on how effective communication fosters collaboration, supports organizational culture, and drives decision-making. Topics include internal communication networks, leadership and team communication, conflict management, diversity, power dynamics, ethical considerations, and the impact of technology on organizational interactions. Students develop practical skills in analyzing communication patterns, designing messages, and implementing strategies to enhance organizational effectiveness in diverse and evolving environments.
Recommended Textbook
Interpersonal Conflict 10th Edition by
Joyce L. Hocker
Available Study Resources on Quizplus
10 Chapters
218 Verified Questions
218 Flashcards
Source URL: https://quizplus.com/study-set/3168
Page 2
Chapter 1: The Nature of Conflict
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62712
Sample Questions
Q1) Once a person becomes truly skilled at managing conflict,he or she will not have to deal with it-conflict is avoidable.
A)True
B)False
Answer: False
Q2) Unresolved conflict can have an impact on a person's mental health.
A)True
B)False Answer: True
Q3) A gridlocked conflict arises when a conflict makes a person feel wanted by his or her partner.
A)True
B)False Answer: False
Q4) According to the text,an interpersonal conflict requires that the struggle be expressed.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Perspectives on Conflict
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/62711
Sample Questions
Q1) Collaborative systems typically follow the silent treatment to effectively
A)True
B)False
Answer: False
Q2) Which of the following is one of the distinctive rules for handling conflict in an aggressive system?
A)Snide comments are acceptable.
B)If someone has a concern,don't respond to it.
C)Strong feelings are seen as normal and are allowed.
D)Have an audience present when you engage someone.
E)Deal with people directly.
Answer: D
Q3) In individualistic cultures,people are more likely to resolve conflict through competition and collaboration.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Interests and Goals
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62710
Sample Questions
Q1) The goals one has for the outcome of a conflict prior to actively engaging in it are called "prospective" goals.
A)True
B)False
Answer: True
Q2) In a conflict situation between you and another person,if you work to reach your own goal while simultaneously trying to please the other person,you are upholding which of the following statements on the author's checklist for "good goals"?
A)Short-,medium-,and long-range issues are addressed.
B)Goals are behaviorally specific.
C)Statements orient toward the present and the future.
D)Goals recognize interdependence.
E)Collaborative goals recognize an ongoing process.
Answer: D
Q3) Differing relational goals lead people into conflict just as differing topics do.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Power: The Structure of Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62709
Sample Questions
Q1) When Ken's parents died,his sister was named as the executor of their estate.She gave all of the good furniture to her kids and left only one old dresser for Ken's kids.Ken was furious with his sister because of this.Even though Ken felt "low power" in this situation,he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issue with their cousins.Ken's decision is an example of which of the following moves Lerner suggests that people in low-power positions adopt?
A)Speaking up and presenting a balanced picture of strengths as well as weaknesses
B)Making clear what one's beliefs,values,and priorities are and maintaining congruent behaviors AQ: Please check the sentence for clarity.
C)Staying emotionally connected to significant others even when things get intense
D)Stating differences and allowing others to do the same
E)All of the answers are correct.
Q2) "I don't remember saying that" is an example of power denial.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Conflict Styles
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62708
Sample Questions
Q1) "Postponement" can be an effective strategy if the emotional elements of a conflict are addressed.
A)True
B)False
Q2) Integrating,unlike compromising,involves not a moderate level of concern for goals but a high level of concern for them.
A)True
B)False
Q3) Which of the following is true of patterns of violence?
A)Domestic abuse victims are least likely to be killed when they try to leave than at any other time.
B)Women in general try to leave the scene rather than placate during a violent confrontation.
C)Intimate violence is usually nonreciprocal.
D)Physical aggression is seldom preceded by verbal aggression.
E)Husbands are more likely than wives to minimize and deny their violence.
Q4) According to the text,verbal aggression is violent communication behavior.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Emotions in Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62707
Sample Questions
Q1) Because anger is such a negative emotion,you should never express it.
A)True
B)False
Q2) Which of the following statements is true?
A)Emotions should not be expressed at work.
B)Emotions hinder good decision making.
C)Emotions should be saved for "later."
D)Emotions can be managed.
E)Only women are emotional.
Q3) Relationships are defined by the kind of emotion expressed.
A)True
B)False
Q4) Which of the following statements is true of how emotion functions in conflict?
A)Conflict is avoided if emotional arousal is high.
B)Emotional events always trigger unfamiliar patterns of responses during conflict.
C)Emotional behavior during conflict is unaffected by individual behavior.
D)Maturity mediates strong emotion during conflict.
E)The intensity of emotion remains constant through the conflict process.
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Analyzing Conflicts
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62706
Sample Questions
Q1) Which of the following statements is true of microevents?
A)They are prescriptive of human behavior.
B)They are interactions that result in essential outcomes.
C)They are varied loops of unobservable interpersonal behaviors.
D)They are any type of short interaction that occurs between two individuals.
E)They are interactions that give information about other interactions.
Q2) Which of the following refers to constructive system-enhancing behaviors that enable the system to grow,innovate,and change?
A)Adjudication
B)Cathexis
C)Fractionation
D)Morphogenesis
E)Stonewalling
Q3) All of the following are key concepts of systems theory except:
A)wholeness.
B)organization.
C)individualism.
D)collectivism.
E)patterning.
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Page 9
Chapter 8: Interpersonal Negotiation
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62705
Sample Questions
Q1) From a competitive approach,principled negotiation may appear weak.According to the authors of your text,strength or toughness comes in the form of:
A)accommodating the other person in a negotiation.
B)firm flexibility.
C)standing up for your principles at all costs.
D)relying on criteria established by others.
E)inherent interests.
Q2) Which of the following statements is false about assessing interests in negotiations?
A)If you don't ask what the other's interests are,you are likely to be off base.
B)Parties in conflict often assume they know the interests of the other.
C)Taking a firm position suggests several interests typically underlie it.
D)Parties always have multiple interests.
E)Relational and identity issues are rarely important in negotiations.
Q3) Men generally enjoy more favorable outcomes in competitive negotiation settings in comparison to women.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Third-Party Intervention
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62704
Sample Questions
Q1) Which of the following statements is false?
A)Children can be effectively trained as mediators.
B)Mediators need to be masters of the process.
C)The mediator's job is not to advocate solely on behalf of one of the parties.
D)Mediation takes many different forms in different contexts.
E)Mediators need to be content experts in the area of dispute.
Q2) Which of the following is a potential advantage of using adjudication to manage conflicts?
A)No advantages exist.
B)Parties will have a firm decision on who is right.
C)Children are usually very satisfied in custody disputes.
D)Power imbalances may be corrected.
E)Less money is spent.
Q3) Which of the following is not a limitation of mediation?
A)Some people are not willing to work collaboratively with their "enemy."
B)It requires the parties to be involved in their own decision-making process.
C)Parties have to be committed to working on the conflict.
D)If physical abuse has been present in the relationship,it may be difficult to deal with the power imbalance.
E)Small disputes are not worth the effort.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: The Practice of Forgiveness and Reconciliation
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62703
Sample Questions
Q1) Individuals are more likely to renegotiate a relationship through forgiveness when they know which of the following?
A)There is essential agreement regarding the nature of the violation to the relationship.
B)The other has acknowledged the hurt experienced.
C)An apology for the hurt will be included.
D)The other is willing to apologize for the offensive behavior.
E)All of the answers are correct.
Q2) Pressure to forgive,especially when it is applied by those with more power, may serve to eliminate the hierarchical structures that made the abuse possible in the first place.
A)True
B)False
Q3) A common misconception about forgiveness is that it excuses the behavior of the transgressor seeking forgiveness.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12