Organizational Communication Test Bank
Course Introduction
Organizational Communication explores the theories, processes, and practices that shape how information is created, transmitted, and interpreted within organizations. This course examines communication flows, networks, and channels, while considering both formal and informal communication structures. Students will analyze how organizational culture, leadership, diversity, conflict, technology, and external environments influence communication effectiveness. By engaging with real-world case studies and practical applications, participants develop skills in diagnosing communication challenges, facilitating collaboration, and driving organizational change. The course prepares students to strategically manage communication to achieve organizational goals in diverse and evolving professional settings.
Recommended Textbook
Business Communication 16th Edition by Carol
Lehman
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1308 Verified Questions
1308 Flashcards
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Page 2
Chapter 1: Establishing a Framework for Business Communication
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/26105
Sample Questions
Q1) The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.
A)True
B)False
Answer: False
Q2) A person's self-talk that takes place within the person is referred to as interpersonal communication.
A)True
B)False
Answer: False
Q3) While every team is a group,not every group is a team.
A)True
B)False
Answer: True
Q4) An organizational chart is a graphic representation of ____
A)informal communication channels within the organization.
B)both informal and formal communication channels within the organization.
C)formal communication channels within the organization.
D)external communication channels utilized by the organization.
Answer: C
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Chapter 2: Focusing on Interpersonal and Group Communication
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Which of the following statements about nonverbal messages is FALSE?
A)Nonverbal messages cannot be avoided.
B)Nonverbal messages may be beneficial or harmful.
C)Nonverbal messages may be intentional or unintentional.
D)Nonverbal messages are consistent across cultures.
Answer: D
Q2) Which of the following describes the major difference between teams and groups?
A)Members of teams generally have a higher commitment to the overall goal than do members of groups.
B)Teams are usually smaller than groups.
C)Teams do not require leaders, while groups do.
D)Teams exist indefinitely while groups exist for a limited period of time.
Answer: A
Q3) Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening.
A)True
B)False
Answer: True
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Chapter 3: Planning Spoken and Written Messages
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) Discuss three major audience characteristics that should be considered when tailoring your message to fit your audience.
Answer: Any three of the following can be discussed: age,economic level,educational/occupational background,needs and concerns of the receiver,culture,rapport,and expectations.
Q2) An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period.Which of the following ethical guidelines has the investment manager ignored?
A)Clear and understandable expression of the idea
B)Honest and fair expression of the idea
C)Tactful and pleasant expression of the idea
D)Graphical support that communicates facts accurately
Answer: B
Q3) As a sender of a message,it is important to consider the age and economic level of the receiver of the message.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Preparing Spoken and Written Messages
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) Talking headings recap the information presented in the preceding paragraph.
A)True
B)False
Q2) Which of the following sentences reflects the use of active voice?
A)The new product line was developed by the Research and Development department.
B)The secretary was promoted by her supervisor to an assistant position.
C)The land developer signed the contract yesterday.
D)It was determined that sales have fallen significantly.
Q3) Your team has completed its analytical report for presentation to the board of directors.Which of the following should be checked in the final proofreading of the report?
A)Content, organization, and style
B)Mechanics
C)Format and layout
D)All of the above
Q4) "When you complete the assignment" is an example of
A)an independent clause.
B)a dependent clause.
C)passive voice.
D)deductive statement.
6
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Chapter 5: Communicating Electronically
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Sample Questions
Q1) Repeating the information in the subject line in the first sentence of an email is redundant and should be avoided.
A)True
B)False
Q2) Ben,a supervisor who works for you,does not understand why he does not often receive effective replies to his email messages.He asks you to review some messages he has sent over the past several weeks and to provide constructive criticism.What should you look for as you review his messages?
Q3) You have been asked to develop guidelines for your company's new weblog.What are the major elements that you will include in the guidelines:?
Q4) You receive an email message from a co-manager concerning the negative performance of an employee.How do you respond?
A)Reply to the email, adding your comments to those of your co-manager.
B)Forward the email to the employee.
C)Meet with your co-manager and discuss the employee's weaknesses face to face.
D)Forward the email to your supervisor for her comments.
Q5) What questions should you ask yourself in determining whether electronic communication is an appropriate message channel?
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Chapter 6: Delivering Good and Neutral News Messages
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) A technology that provides information about your computer usage to remote third parties is called
A)a computer hard drive.
B)a firewall.
C)a cookie.
D)a sensor.
Q2) Depending on the situation,a thank-you message can be handwritten,printed on letterhead,or sent electronically.
A)True
B)False
Q3) Which of the following guidelines for writing messages extending credit is FALSE?
A)The writer should include the credit terms.
B)The writer should include the penalty fee for a late payment.
C)The writer should omit any mention of sales promotion or resale.
D)None of the above is false.
Q4) Cultural beliefs and practices impact the ways specific cultures organize messages.
A)True
B)False
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Chapter 7: Delivering Bad-News Messages
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) Delnisha,a customer service representative for the manufacturer of Marathon brand faucets,receives a large order from a small contractor.Which of the following is the BEST way for Delnisha to begin a message saying the company does not sell directly to end users?
A)This letter informs you that we unfortunately do not sell faucets directly to contractors.
B)I have referred your order to a distributor near you.
C)Thank you very much for your order.Unfortunately, we will not be able to fill it.
D)Our patenting coating process makes Marathon faucets the contractor's choice.
Q2) An Internet user may at times want to conduct transactions anonymously.List and explain three methods for preserving your anonymity in cyberspace.
Q3) An effective counterproposal
A)can eliminate the need to state the refusal directly.
B)may represent a tangible benefit to the reader.
C)may not always be possible.
D)All of the above.
Q4) Explain how a counterproposal may be used to preserve a positive relationship when denying a request or when delivering bad news.
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9
Chapter 8: Delivering Persuasive Messages
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) When requesting action in a persuasive message,wording such as "I hope you will ..." and "If you agree ..." is recommended as a courteous way to present the recipient with the choice of whether to respond favorably.
A)True
B)False
Q2) Which of the following sentences provides the most effective incentive for consumers to complete and return a survey about laundry detergents?
A)Return your completed survey by May 1, and you'll receive $40 worth of coupon discounts on products of interest to you and your family.
B)Your participation in our survey enables us to produce the best possible products for you and your family-products you can trust to be safe, effective, and economical.
C)We would really appreciate getting your opinions about detergent brands.Please send back your survey by May 1.
D)Your cooperation in returning the survey will help us make laundry detergents even better.
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Chapter 9: Understanding the Report Process and Research Methods
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Sample Questions
Q1) You have gathered data from printed and online sources as well as from a survey.What should you do to organize the writing of your report?
A)Reduce quantitative data to a usable form through statistical techniques.
B)Question whether every piece of information available makes a real contribution to the outcome of the study.
C)Combine, summarize, and condense useful information so that the reader can understand it more easily.
D)Do all of the above.
Q2) Reports typically travel upward in an organization because they usually are requested by a higher authority.
A)True
B)False
Q3) Which of the following is a source of primary data?
A)Journal articles
B)Surveys
C)Online government documents
D)All of the above are sources of primary data.
Q4) Explain the benefits of conducting secondary research.
Q5) Describe the four steps in finding a solution to a business problem.
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Chapter 10: Managing Data and Using Graphics
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Flip charts and white boards are obsolete and have been replaced by electronic presentations.
A)True
B)False
Q2) What is meant by "common language?" How does common language help professionals manage quantities of data efficiently?
Q3) While text can be given an unethical slant,graphic aids eliminate that risk because of their quantitative nature.
A)True
B)False
Q4) Which of the following guidelines does NOT apply to a bar chart?
A)Bars are used to compare quantities.
B)Vertical axis begins at zero.
C)Increments on the quantitative axis should be equal.
D)Bar widths vary to show different quantities.
Q5) List at least four questions the researcher should ask when considering the ethical implications of a graphic developed to illustrate text.
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Page 12
Chapter 11: Organizing and Preparing Reports and Proposals
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) Which of the following is true concerning what the writer should do during the preparation of an effective proposal?
A)Prepare the parts according to the standard accepted arrangement.
B)Start with the hardest part of the proposal and then go on to another.
C)Arrange the parts in whatever order seems appropriate.
D)Write the proposal by beginning on line one, page one, and proceed to the end.
Q2) A limitation of group support systems is that only sequential editing is supported.
A)True
B)False
Q3) Peyton,the new marketing director at his company,has been asked to write a report for the board of directors on a new corporate image for the company.The report must include an executive summary.What components should the executive summary include?
Q4) Which of the following is NOT true of the executive summary?
A)It provides an overview of the essential elements in an entire report.
B)It includes the table of contents.
C)It summarizes the recommendations.
D)It previews the major report divisions.
Q5) Discuss guidelines for the writing process when preparing a proposal.
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Chapter 12: Designing and Delivering Business
Presentations
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79 Flashcards
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Sample Questions
Q1) Since color is an attention getter,the skilled presenter should use as many different colors as his or her software supports.
A)True
B)False
Q2) Scarlette is developing appropriate presentation visuals for an upcoming workshop.Which of the following is a limitation of using an electronic presentation?
A)It can lead to poor delivery if misused.
B)It is not easily updated.
C)It reduces audience attention on the topic.
D)It requires highly developed skills.
Q3) Although North Americans prefer a direct approach (with the main idea presented first)in most presentations,many cultures including the Japanese,Latin Americans,and Arabs consider the straightforward approach tactless and rude.
A)True
B)False
Q4) Improving Presentation Visuals
Q5) What do you consider to be the worst mistake a speaker could make in the use of visuals? Explain.
14
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Chapter 13: Preparing Résumés and Application Letters
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65 Flashcards
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Sample Questions
Q1) Which of the following is the BEST way to respond in your application letter to requested information related to salary expectation?
A)I expect to make between $40,000 and $45,000 due to my education and experience.
B)At my interview, we can discuss salary and other benefits.
C)While I am aware that the starting salary for account auditors in the southwest region is $42,000, we can discuss specifics concerning what my qualifications are worth to you at the interview.
D)As I have not yet held a full-time position, I'm not sure what would be a fair salary.
Q2) A key to the Container Store's success as a recognized best company to work for is its forthright sharing of financial information with all employees.
A)True
B)False
Q3) Jobs included in the work experience section of a résumé may be listed in chronological order or in order of job relatedness.
A)True
B)False
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Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) The STAR method refers to a
A)recommended format for writing a letter of recommendation: substantiation, thoughts, actions, and reasons.
B)format to help the job applicant answer open-ended questions: situation or task, action, and result.
C)reminder method for interview dressing: shined, tailored, accessorized, and ready.
D)discovery process used in researching a position for which you will interview: salary, training, activities, and rewards.
Q2) Companies may use brain teasers and riddles as part of the interview to determine the job applicant's ability to think quickly and creatively.
A)True
B)False
Q3) List five types of employment interviews and describe when each would be used.
Q4) In a structured interview,the interview format evolves as interaction between the interviewer and the candidate takes place.
A)True
B)False
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Chapter 15: Document Format and Layout Guide
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Sample Questions
Q1) Most companies today follow the U.S.Postal Service recommendation to key the recipient's address in a letter in all capital letters with no punctuation.
A)True
B)False
Q2) A subject line may be typed with or without all caps.
A)True
B)False
Q3) You are addressing a letter for delivery in the state of Michigan.Per U.S.Postal Service guidelines,you key:
A)MI, the appropriate two-letter abbreviation.
B)Michigan, spelled out.
C)Mich., abbreviated.
D)MICHIGAN, spelled out in all caps.
Q4) A company striving for a traditional appearance in its letter format would most likely use
A)block format without paragraph indentions.
B)block format with open punctuation.
C)modified block format with open punctuation.
D)modified block format with mixed punctuation.
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Chapter 16: Referencing Styles
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Sample Questions
Q1) A reference list at the end of the paper that includes sources that provided information but did not result in citations is called
A)References
B)Works Cited
C)Bibliography
D)Resources
Q2) What is the difference between a citation and a reference? Why are both important to proper documentation in a report?
Q3) In some reference styles,it is permissible to include subheadings that denote the types of publications documented,such as books,articles,websites,etc.
A)True
B)False
Q4) When using APA style and you want to acknowledge that you have consulted resources that did not result in citations in the paper,include those sources in the list of references and refer to the list as Bibliography.
A)True
B)False
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Page 18
Chapter 17: Language Review and Exercises
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Sample Questions
Q1) Numbers one through nine should be spelled out if no larger number appears in the same sentence.
A)True
B)False
Q2) It is unnecessary for a pronoun to agree in number with the noun for which it stands.
A)True
B)False
Q3) Which of the following parenthetical phrases is punctuated correctly?
A)Ms.Silvan, addressing the entire department, explained the proposal.
B)Mr.Frank speaking to the senior staff, resigned his position.
C)I understand however; that there is a problem with the proposal.
D)Yes I understand the information in the proposal.
Q4) The following sentence is grammatically correct: She is the fastest of the two data clerks.
A)True B)False
Q5) Sentences should generally NOT end with a preposition.
A)True B)False
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Chapter 18: Extension Course Posttest
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following are NOT barriers to intercultural communication?
A)Ethnocentrism, stereotypes, and personal space requirements
B)Chronemics, ethnocentrism, and body language
C)Proxemics, language, and stereotypes
D)Stereotypes, body language, and synergism
Q2) Thomas is writing a report that contains a vertical column bar chart showing last year's employee enrollment in three management training programs: conflict resolution,time management,and team building.Which of the following statements best interprets and analyzes the graph?
A)Figure 1 shows enrollment for each of the management training programs we offer.
B)As Figure 1 indicates, the enrollment for team building was almost double that of time management; and conflict resolution was the highest of the three.
C)The enrollment for time management was 42; for team building it was 81; and for conflict resolution it was the highest at 127.
D)Figure 1 data indicate that employee management training needs are shifting from training in time management and team building toward conflict resolution.
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Chapter 19: Extension Course Pretest
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Sample Questions
Q1) Which of the following guidelines for writing a message extending credit is correct?
A)The writer should include the credit terms in the message.
B)The writer should not include the payment date and penalty fee for late payment.
C)The writer should omit any mention of sales promotion or resale.
D)The writer should not state the basis for extending the credit.
Q2) An organization that wants to provide its employees with always-available information,company forms,and contact capability should use which of the following?
A)Intranet
B)Extranet
C)Voice mail
D)Email
Q3) Which of the following is NOT recommended during delivery of a presentation?
A)Watch the audience for feedback and make appropriate adjustments in the length and content of your speech.
B)Stay behind the lectern if you wish to maintain a formal environment.
C)Make eye contact with every person in the audience, even if only for a second.
D)Breathe deeply and rhythmically.
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