Organizational Communication Review Questions
Course Introduction
Organizational Communication explores the processes and strategies by which individuals and groups share information within and between organizations. The course covers key theories of communication, the role of culture and structure in shaping communication practices, and the impact of technology on workplace interactions. Students will analyze communication flows, leadership styles, conflict management, and decision-making processes, examining how these elements influence organizational effectiveness, employee satisfaction, and overall organizational culture. The course equips students with practical skills to enhance clarity, collaboration, and ethical communication in diverse organizational settings.
Recommended Textbook BCOM 4th Edition by Carol M. Lehman
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14 Chapters
833 Verified Questions
833 Flashcards
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Chapter 1: Establishing a Framework for Business Communication
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Sample Questions
Q1) Explain the challenges involved for both the sender and the receiver in the communication process.
Answer: People communicate to inform, persuade, or to entertain using a common system of symbols, signs, and behavior.The sender selects and organizes a message in such a way that the message received is as close as possible to the message sent.Knowing the receiver's educational level, culture, and experiences come into play when transmitting a message.The receiver is then involved in listening carefully, without distractions, to interpret the message so that it has meaning to him or her.Both the sender and the receiver have equal responsibility to be effective in encoding and decoding the message.
Q2) A person's self-talk that takes place within the person is referred to as interpersonal communication.
A)True
B)False
Answer: False
Q3) Email is generally a more time efficient communication channel than the phone.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Focusing on Interpersonal and Group Communication
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Sample Questions
Q1) The most important message in the Johari Window theory is that
A) trust and openness lead to better communication between people.
B) there are things we don't know about ourselves that others know.
C) people engage in communication in hopes that the outcome may lead to mutual trust, pleasure, and psychological well-being.
D) decision-making power should be distributed to the people closest to the problem.
Answer: A
Q2) As the vice-president of marketing, Aricella gives her employees freedom to make their own decisions and encourages them to express their opinions in meetings. Aricella is a
A) Type A manager.
B) Type X manager.
C) Type Y manager.
D) Type Z manager.
Answer: C
Q3) Using an electronic meeting process can reduce meeting time significantly.
A)True
B)False
Answer: True
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Chapter 3: Planning Spoken and Written Messages
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Sample Questions
Q1) The writer of a long report that contains many ideas and sections will likely benefit from
A) the preparation of a planning outline.
B) the development of a list of jargon to be included.
C) the elimination of objective terms.
D) All of the above.
Answer: A
Q2) Jargon may be used effectively when communicating with colleagues in the same field.
A)True
B)False
Answer: True
Q3) Because graphics are based on numeric data, distortion is not as likely as in text discussion.
A)True
B)False
Answer: False
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Chapter 4: Preparing Spoken and Written Messages
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Sample Questions
Q1) Which of the following is the MOST effective heading in a memo report to employees?
A) Employee Benefits
B) Benefits Will Undergo Radical Alterations in Forthcoming Fiscal Year
C) Benefit Cuts
D) How Do Benefit Changes Affect You?
Q2) Visual enhancements in a business document
A) are unnecessary when the writing is effective.
B) distract from important information in long, complex documents.
C) can be overused and create clutter.
D) can be applied easily using word processing features.
Q3) Which of the following is FALSE concerning readability level?
A) A readability level of 10 means that a person would need to be able to read at the tenth-grade level to understand the material.
B) The two factors that affect the readability level are the number of words in the passage and the complexity of the sentences.
C) Many word processing programs calculate readability measures automatically.
D) The writer should use feedback on readability level to revise appropriately.
Q4) How can proofreading be seen as an ethical responsibility of a communicator?
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Chapter 5: Communicating Electronically
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Q1) Rajhad would like to invite several employees of different departments to attend a new product planning meeting. A good subject line for her invitation e-mail message would be "Meeting for Brainstorming New Products."
A)True
B)False
Q2) A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company's
A) intranet.
B) extranet.
C) public web presence.
D) wiki.
Q3) Because e-mail messages are written efficiently, they should be organized in a direct, deductive style.
A)True
B)False
Q4) What questions should you ask yourself in determining whether electronic communication is an appropriate message channel?
Q5) Discuss five techniques for composing appropriate web content.
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Chapter 6: Delivering Good- and Neutral-News Messages
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Sample Questions
Q1) Depending on the situation, a thank-you message can be handwritten, printed on letterhead, or sent electronically.
A)True
B)False
Q2) When you provide credit information about another person, you have an ethical and legal obligation to
A) yourself.
B) the credit applicant.
C) the business from whom credit is requested.
D) all of the above.
Q3) What questions should you ask yourself in order to determine an appropriate communication channel for a particular message?
Q4) Persuasive requests differ from routine requests in that
A) persuasive arguments need to be presented at the beginning of the message.
B) routine requests require a forceful approach.
C) routine requests begin with details and explanations first.
D) persuasive messages are shorter in length.
Q5) Explain what is meant by resale and sales promotional material. How are they different from sales messages?
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Chapter 7: Delivering Bad-News Messages
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Sample Questions
Q1) Greg Komuro often delivers messages to clients in which he must convey negative ideas. Which of the following techniques could Greg use to subordinate bad news?
A) Passive voice and abstract nouns as the subjects of sentences
B) Passive voice and the placement of the negative message in an independent clause
C) Active voice and positive language
D) Active voice and placement of the negative message in the dependent clause
Q2) In some circumstances, sharing bad news via email rather than face-to-face is justified.
A)True
B)False
Q3) Which of the following is FALSE concerning personal delivery of bad news?
A) Personal delivery of the bad news signals the importance of the news.
B) Personal delivery eliminates any potential escalation of emotion.
C) Personal delivery shows empathy for the recipient.
D) Personal delivery provides the benefits of nonverbal cues.
Q4) Usually, a statement of bad news should be followed by a logical explanation.
A)True
B)False
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Chapter 8: Delivering Persuasive Messages
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Sample Questions
Q1) Explain how Maslow's need hierarchy can help you write a more effective persuasive message to the receiver.
Q2) Which of the following best illustrates how to overcome people's natural resistance to price?
A) At a cost of only $145 a year, how could you possibly say "No"?
B) With all our discounts, your cost is only $145.
C) For an economical $145 annual fee, you can enjoy the special discounts and advance product information available only to members of the CCY Micro Users Group.
D) When have you received so much in return for only $145?
Q3) When requesting action in a persuasive message, wording such as "I hope you will . . ." and "If you agree . . ." is recommended as a courteous way to present the recipient with the choice of whether to respond favorably.
A)True
B)False
Q4) You must develop a persuasive sales message about your company's new universal remote for use with personal media centers. Develop a list of specific questions that you need answers to before you can write this message.
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Chapter 9: Understanding the Report Process and Research Methods
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Sample Questions
Q1) The statement of purpose is the goal of the study and includes the objectives the researcher hopes to accomplish.
A)True
B)False
Q2) Which of the following techniques is most effective for taking notes from secondary sources?
A) Read the article carefully, copy important phrases, and review the article several times.
B) Read the article quickly, put the article aside, list the main points from memory, and review the article to determine if all points are included.
C) Review the main points of the article, copy the main points word-for-word, paraphrase details, and outline references.
D) Write notes on cards as you scan through the article.
Q3) Which of the following is NOT a weakness in data interpretation?
A) Inferring that results of one study are true for all groups.
B) Assuming constancy of human behavior and attitudes.
C) Trying to make results conform to a prediction.
D) All are weaknesses.
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Chapter 10: Managing Data and Using Graphics
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Sample Questions
Q1) Which graphic aid would be best to show Starbuck's quarterly sales over a 5-year period?
A) Line graph
B) Bar chart
C) Pie chart
D) Pictogram
E) None of the above are appropriate.
Q2) You are preparing a graphic for the Empty Stocking Fund to show the proportionate low spending on administrative overhead as compared to services for children. Your pie chart should
A) begin with the smallest slice at the twelve o'clock position and position the remaining slices in ascending order of size.
B) explode the administrative overhead slice.
C) label only the slices that reflect service programs.
D) use a legend to identify the color for each slice.
Q3) People who want to understand the interpretation of data are generally more interested in reading about proportions and ratios than about specific numbers.
A)True
B)False
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Page 12
Chapter 11: Organizing and Preparing Reports and Proposals
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Sample Questions
Q1) What three purposes are served in a report by its preliminary parts? Give an example of a preliminary part that serves each purpose.
Q2) Which of the following guidelines is appropriate when preparing memo and letter reports?
A) Use personal writing style, including first- and second-person language.
B) Use deductive approach, regardless of the type of message.
C) Avoid the use of headings and subheadings.
D) All the above are appropriate.
Q3) Explain the differences between internal and external proposals, as well as solicited and unsolicited proposals.
Q4) When a consultant proposes a program to a client, the most suitable report form is a memorandum report.
A)True
B)False
Q5) An RFP describes a problem that needs to be solved and invites respondents to describe their proposed solutions.
A)True
B)False
Page 13
Q6) Discuss guidelines for the writing process when preparing a proposal.
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Chapter 12: Designing and Delivering Business Presentations
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Sample Questions
Q1) To be effective as a presenter, you must spend time learning about the audience.
A)True
B)False
Q2) In a typical business presentation, the number of major points should be limited to three to five.
A)True
B)False
Q3) A male friend has asked for advice on how he should dress to give a presentation at a local business organization's annual awards banquet to be held in a downtown hotel.
Which of the following would be your BEST suggestion?
A) Dress professionally, as much for yourself as for your audience.
B) Anything that is clean and neat would be appropriate; your appearance will not be important to the audience.
C) It is better to underdress than to overdress, so that you don't alienate yourself from your audience.
D) Business casual wear would be appropriate, since the event is being held after work hours.
Q4) Explain the value of knowing an audience in preparing a presentation.
Q5) List five communication benefits of videoconferencing.
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Chapter 13: Preparing Résumés and Application Letters
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Sample Questions
Q1) Friends, relatives, and neighbors make good job references because they know the candidate well and can personalize their recommendations.
A)True
B)False
Q2) A scannable résumé can be categorized and ranked by the employer based on the number of key word matches found.
A)True
B)False
Q3) List five sources for finding prospective employers; give one advantage and one disadvantage of each source.
Q4) Describe three steps in the research phase of a job search.
Q5) Which of the following is NOT one of the steps in the research phase of a job search?
A) Gather relevant information for decision-making.
B) Prepare a company/job profile.
C) Send application letters to prospective employers.
D) Identify key qualifications that enhance your marketability.
Q6) Discuss five guidelines for producing a résumé for posting to YouTube.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
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Sample Questions
Q1) You have decided to accept another position and must write a refusal letter to a firm that had also offered you a job. The message should be written
A) deductively, opening with a pleasant comment regarding the interview, the refusal, and a forward-looking ending
B) inductively, opening with an explanation about why the job offer is being refused, followed by the refusal, and closing with an apology for the refusal.
C) inductively, opening with the nature of the subject, followed by the reasons for the refusal, the refusal, and a pleasant ending.
D) deductively, opening with the refusal, followed by the reasons for the refusal, and an apology for wasting the interviewer's time.
Q2) Which of the following is NOT an example of a behavioral question?
A) Would you describe a major project you organized at Anycompany, Inc.?
B) How did your experiences at Anycompany, Inc. prepare you to work for our company?
C) What was the most difficult thing you faced in your job at Anycompany, Inc.? How did you deal with it?
D) What are your major strengths and weaknesses?
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