Organizational Communication Review Questions
Course Introduction
Organizational Communication explores the theories, processes, and practices that enable effective information flow within and between organizations. The course examines communication structures, leadership strategies, team dynamics, organizational culture, conflict resolution, and the impact of technology on workplace communication. Through case studies, group projects, and practical exercises, students develop the skills needed to analyze and improve communication strategies, adapt to diverse organizational environments, and support organizational goals.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
Source URL: https://quizplus.com/study-set/3600 Page 2
Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71476
Sample Questions
Q1) Increasing accurate self-awareness will help you better manage conflict.
A)True
B)False
Answer: True
Q2) According to the text,no complaints can be constructive,only destructive.
A)True
B)False Answer: False
Q3) Unresolved conflict can have an impact on a person's mental health.
A)True
B)False
Answer: True
Q4) A spiral that moves only one direction-upward and onward is an example of an "escalatory" spiral.
A)True
B)False
Answer: True
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3
Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71475
Sample Questions
Q1) Refusing to back down in an argument,even if you know you are wrong,may be an indicator of trying to "save face."
A)True
B)False
Answer: True
Q2) The text says anger is the predominant emotion in all conflicts.
A)True
B)False
Answer: False
Q3) All of the following beliefs are commonly-held viewpoints about conflict EXCEPT:
A) Harmony is normal and conflict is abnormal.
B) Disagreements are the same thing as conflicts.
C) Personality clashes are the cause of conflicts.
D) Conflict should never be escalated.
E) A good conflict is a nice conflict.
Answer: D
Q4) An example of a "neutral" conflict metaphor is a "balancing act."
A)True
B)False
Answer: True
Page 4
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Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71474
Sample Questions
Q1) Which of the following are considered to be the "drivers" of disputes?
A) Topic; relationship
B) Relationship; identity
C) Identity; process
D) Process; topic
E) Topic; relationship.
Answer: B
Q2) Hocker and Wilmot summarize several advantages of clarifying your goals in a conflict.Which of the following is NOT an advantage identified?
A) Clear goals are reached more often than unclear ones.
B) Clear goals can be altered more easily than vague ones.
C) Only clear goals can be shared.
D) Solutions go unrecognized if you don't know what you want.
E) Knowing the other's goals helps you manipulate the situation to get what you want.
Answer: D
Q3) To be truly collaborative,conflict goals must be behaviorally specific.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) When Ken's parents died,his sister was named as the executor of their estate.She gave all of the "good" furniture to her kids and left only one old dresser for Ken's kids.He was furious with her,especially in this time of grief.Even though Ken felt "low power," he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins.Ken's decision is an example of which of the following moves Lerner suggests that people in low-power positions adopt:
A) Speak up and present a balanced picture of strengths as well as weaknesses.
B) Make clear what one's beliefs, values, and priorities are, and maintain congruent behaviors.
C) Stay emotionally connected to significant others even when things get intense.
D) State differences, and allow others to do the same.
E) All of the above
Q2) Which of the following is NOT an example of denying the use of power?
A) Deny that you communicated anything.
B) Deny that remember what was communicated.
C) Deny that the other person communicated anything.
D) Deny that you meant what you said.
E) Deny the situation in which it was communicated.
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Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71467
Sample Questions
Q1) An individual's conflict style is developed early in life and remains static throughout her/his lifetime.
A)True B)False
Q2) The Avoid-Criticize Loop is helpful because it gives you time to think about what you need to actually criticize when you talk to the other person.
A)True B)False
Q3) Which of the following is a disadvantage to using domination as a style for managing conflict?
A) Domination prioritizes the specific goal over the relationship.
B) Parties are generally not equal in power.
C) Domination often reduces the options to an "either-or" status.
D) Domination can fuel more competition and reduce flexibility.
E) All of these are disadvantages to using domination for managing conflicts.
Q4) Identify at least two advantages and two disadvantages of each of the five conflict styles identified by Rahim in your text.
Q5) According to the text,verbal aggression is violent communication behavior. A)True B)False
Page 7
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Chapter 6: Emotions in Conflict
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/71472
Sample Questions
Q1) Emotions are:
A) destructive during conflicts
B) neither "good" or "bad;" they just "are"
C) simple to regulate
D) irrational
E) polite
Q2) Conflict worked out in the "middle level" of intensity are managed the most effectively.
A)True
B)False
Q3) One important part of expressing anger in a responsible manner includes:
A) Verbally stating the anger.
B) Knowing the difference between venting and acknowledging anger.
C) Refusing to attack each other.
D) Uncover the source of your anger.
E) All of these are helpful in responsibly expressing anger.
Q4) Because emotions are not logical,your book recommends that you figure out your logic before you share your emotions.
A)True
B)False
Page 8
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Chapter 7: Analyzing Your Conflicts
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71471
Sample Questions
Q1) All of the following are effective ways for assessing a conflict except:
A) Observing the parties in conflict
B) Determining which party is at fault
C) Interviewing conflicting parties
D) Identifying patterns
E) Using metaphoric analysis
Q2) "Intimate-aggressive" couples can be satisfactory for the individual parties,but they often engage in aggression that is too mean.
A)True
B)False
Q3) What does it mean that the "conflict serves the system in some way?" How is this different than or similar to how you have perceived conflict up to this point?
Q4) Summarize the guidelines put forth in the Difficult Conversations Guide.Use these guidelines to construct three specific suggestions for a conflict you have experienced in the past or are experiencing now.
Q5) The text claims that a person should never escalate a conflict.
A)True
B)False
Q6) List,describe and provide an example of the principles of Systems Theory.
Page 9
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Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71470
Sample Questions
Q1) Collaborative conflict management requires:
A) one person to give up his/her needs.
B) one person to have more power than the other.
C) both people give up something important.
D) too much time to be effective.
E) all parties to give their best communication efforts.
Q2) Luckily,negotiation is similar in all cultures,so once you've learned what is negotiable in one culture,you'll be ready for other cultures.
A)True
B)False
Q3) Which of the following is a disadvantage of collaborative bargaining?
A) The bias toward cooperation may result in internal pressure to compromise when you don't really want to.
B) It can avoid confrontation.
C) There is an increased vulnerability to deception and manipulation by a competitive opponent.
D) It requires substantial process knowledge and skill to be effective.
E) All are potential disadvantages of collaborative bargaining.
Q4) Briefly describe and give a "real life" example of the XYZ skill in a real or hypothetical situation.
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Chapter 9: Third-Party Intervention
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) All of the following are limitations to mediation EXCEPT:
A) Some people are not willing to work collaboratively with their "enemy."
B) It requires the parties to be involved in their own decision making process.
C) Parties have to be committed to working on the conflict.
D) If physical abuse has been present in the relationship, it may be difficult to deal with the power imbalance.
E) Small disputes are not worth the effort.
Q2) Which of the following statements is FALSE?
A) Children can be effectively trained as mediators.
B) Mediators need to be masters of the process.
C) The mediator's job is not to advocate solely on behalf of one of the parties.
D) Mediation takes many different forms in different contexts.
E) Mediators need to be content experts in the area of dispute.
Q3) According to the text,"taking a side" in mediation is okay,as long as the third party is still working to help both people.
A)True
B)False
Q4) What is the most significant difference between mediation and arbitration?
Q5) List,describe,and illustrate the five stages of the mediation process.Explain how each stage is important to the process.
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71468
Sample Questions
Q1) Brett has once again clobbered his brother Tyler over the head with a toy.Immediately their mother pulls Brett aside and tells him to go over to his brother and apologize.Brett glances in Tyler's direction and says (with a bit of sarcasm)"Sorry." Brett's apology is an example of which of the following forms of apology?
A) Expedient apology
B) Compelled apology
C) Delayed apology
D) Sincere apology
E) Public apology
Q2) According to the author of this chapter,men and women tend to hold different views of forgiveness.What are the significant gender biases with respect to forgiveness? Describe a specific event and the ways in which gendered views of forgiveness may have influenced the people and/or situation.
Q3) Compare and contrast the features of effective apologies with the three types of problematic or ineffective apologies.
Q4) Explain how the TRIP elements of power may help or hinder the process of reconciliation.
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