Organizational Communication
Pre-Test Questions
Course Introduction
Organizational Communication explores the principles, processes, and models that shape communication within organizations of varying sizes and structures. The course examines how information flows between individuals, teams, and management, highlighting the impact of communication on organizational culture, decision-making, leadership, power dynamics, and conflict resolution. Students will analyze real-world case studies and apply theoretical frameworks to understand communication challenges in workplace settings, learning effective strategies for fostering collaboration, managing change, and enhancing overall organizational effectiveness.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
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Chapter 1: Communication and Ethics
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Sample Questions
Q1) The term channel richness refers to:
A)The depth of information and research
B)How expensive it is to use that channel
C)The amount of information a channel can carry
D)A high risk of miscommunication
Answer: C
Q2) Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.
A)True
B)False
Answer: True
Q3) _________is the process the receiver goes through in trying to create and send a message.
A)Encoding
B)Evaluative feedback
C)Decoding
D)Descriptive feedback
Answer: A
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3
Chapter 2: Organizations in the Workplace
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Sample Questions
Q1) Which type of organization discussed in the text would you most enjoy working for and why? Which ones should you most likely avoid and why?
Answer: While answers may vary,the following topics might be addressed in this Answer:
*If you like being told what to do,a Traditional organization might be a good fit.
*If you prefer interaction with workers and like a friendly relaxed organization,you might prefer the human relations organization.
*If you like responsibility,you might prefer human resources.
*If you are self-motivated,like constant change and prefer internet communication,a transformational organization might be a good fit.
*If you are flexible and are willing to adapt to the needs of the organization and the surrounding environment,a Systems/Contingency organization might fit you best.
Q2) THEORY X does not apply to physiological and safety needs of the hierarchy.
A)True
B)False
Answer: False
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4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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Q1) Avoiding (withdrawal)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.
A)True
B)False
Answer: True
Q2) Competition and voting are win-lose strategies.
A)True
B)False
Answer: True
Q3) Which style communicator is motivated by fear or insecurity?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: A
Q4) C-type conflict is relational and can side-track a team.
A)True
B)False
Answer: False
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Chapter 4: Effective Listening
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Sample Questions
Q1) The listening stage in which listeners assign meaning to the messages is called the:
A)Sensing stage
B)Interpreting stage
C)Responding stage
D)Memory stage
Q2) Which of the following are causes of poor listening?
A)Nonverbal barriers
B)Semantic barriers
C)Sensing barriers
D)Responding barriers
Q3) Which generational group was raised in post-World War II,are competitive,and committed to taking charge and working hard to succeed?
A)Traditionalists
B)Baby Boomers
C)Generation Xers
D)Millennials
Q4) How does listening to managers enable employees to improve their relationships with the managers? What does effective listening between an employee and their manager look like?
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Chapter 5: Nonverbal Communication
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Sample Questions
Q1) Use of touch to communicate is referred to as haptics.
A)True
B)False
Q2) Why is nonverbal communication relevant to business communication?
Q3) When the text says we should work to cultivate more effective nonverbal habits;it suggests all of the following EXCEPT:
A)Consider the context and cultural background of the nonverbal behavior.
B)Watch yourself on videotape and observe your nonverbal behaviors.
C)Role play using hypothetical situations.
D)Ask your family and friends if you can videotape their behavior and take notes
Q4) Which of the following is an example of a Regulator?
A)A businesswoman rubs the back of her neck and says "I don't know" during business negotiations.
B)A businesswoman breaks off eye contact to signal the end of a meeting.
C)While explaining how to get to the post office,a woman points in the correct direction.
D)When speaking before the boss,an employee nervously rubs his nose.
Q5) The face is responsible for most meaning in nonverbal messages.
A)True
B)False
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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Sample Questions
Q1) Trait anxiety is also known as communication apprehension.
A)True
B)False
Q2) Select any two of the obstacles included in the reading and include the following information on each: (1)Briefly explain the obstacle,(2)tell why it is considered an obstacle to communication,and (3)give at least one example of the obstacle.
Q3) Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.
A)True
B)False
Q4) Workers are better at communicating in a virtual environment than they are in a traditional office space.
A)True
B)False
Q5) How can you use social media to find a job? What advice would you give the job seeker?
Q6) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.
Page 8
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Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) Which of the following is a direct question?
A)"Tell me about your experience in sales."
B)"How many hours do you have in your major field of study?
C)"Which do you enjoy the most - working on your own or working under close supervision?"
D)"Do you still arrive late to most meetings?"
Q2) Empathetic listening,careful paraphrasing,and non-evaluative feedback are particularly necessary communication skills for which kind of interview?
A)Employment
B)Grievance
C)Counseling
D)Group
Q3) When might telephone or skype interviews be used and what are some guidelines for participating in these kinds of interviews?
Q4) If a question catches you off guard,answer it quickly and change the subject.
A)True
B)False
Q5) What are the three steps of the opening phase of an interview and why is each step an important part of this phase?
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Chapter 8: The Employment Interview
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Sample Questions
Q1) In this kind of interview,the interviewer expects you to take most of the initiative and to give detailed and fairly long responses.
A)Hostile or stress interview.
B)Non-structured interview.
C)Structured interview.
D)Group interview.
Q2) Which of the following is normally a lawful question to ask during an employment interview?
A)"When and where were you born?"
B)"Have you ever been arrested?
C)"Are you a citizen of the United States?"
D)"Do you own,rent,or lease your home?"
Q3) Veronica is preparing her web resume (e-portfolio).It is important that she remembers to provide a link to a conventional resume.
A)True
B)False
Q4) Briefly discuss the two guidelines used to determine whether or not a question is lawful.
Q5) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem
Solving
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Sample Questions
Q1) The basic problem solving procedure works best when:
A)The leader is trained in the process
B)The group is large
C)The members are trained in the process.
D)Both the leader and the members are trained in the process.
Q2) Teams participating in decision making with people from other parts of the world require additional effort because not all cultures view or solve problems in the same way.
A)True
B)False
Q3) List the steps of the basic problem-solving procedure.Which if these steps,if any,can be skipped? Why or why not?
Q4) In questions of fact,the group tries to assess the worth or desirability of some object,idea or person.
A)True
B)False
Q5) What are two things a group can do to decrease the chances that groupthink will negatively affect its decisions? What are at least two things a leader can do to keep from unduly influencing the team?
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Chapter 10: Participation and Leadership in Teams
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Q1) When Tara says,"Scott,I get the feeling that you have something to say about Monica's proposal," she is playing a maintenance role.
A)True
B)False
Q2) This approach to leadership is a charismatic leadership style that inspires and motivates people to do more than they would normally do.
A)Situational contingency.
B)Transformational.
C)Normative decision.
D)Servant leadership.
Q3) Describe the three main leadership styles laid out in the three-dimension theory of leadership.
Q4) Describe the transformational leader and give an example of a known transformational leader to illustrate your answer.Why is ethics especially important to consider when evaluating a transformational leader?
Q5) Research supports the trait approach to leadership.
A)True
B)False
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Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Sample Questions
Q1) What are the main differences between informative and persuasive presentations? Give an example of each.
Q2) A question designed to make the audience think,and for no answer is required,is known as
A)A rhetorical question
B)A paraphrase
C)An actual question
D)An idealistic question
Q3) Blogs as a research tool should be approached with caution because they tend to be more editorial than factual
A)True
B)False
Q4) Which gets defined earlier,the exact purpose statement or the thesis statement? Define each and explain how they are different.
Q5) What are some common mistakes that inexperienced speakers make when using the Internet for research and how can these mistakes be avoided? Why is this important?
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Q6) What are some ways that the text suggests you can use delivery to sound conversational,natural and enthusiastic?
Chapter 12: Verbal and Visual Supporting Materials
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Q1) The left side of the brain is used when engaged in which type of supporting material?
A)Images
B)Pod casts
C)Pictographs
D)Statistics.
Q2) To present proof of an idea,which of the following would be the weakest proof?
A)Statistics
B)Expert opinion
C)Comparison
D)Examples
Q3) In a presentation on grades and student stress,what type of support is the following? One student we interviewed complained of headaches during each exam.Another complained of stomach problems."
A)Example.
B)Explanation.
C)Expert opinion.
D)Figurative comparison
Q4) Discuss some tips for preparing and using effective PowerPoint presentations. To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Persuasive Presentations: Individual or Team
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Q1) A "buzz group" consists of a small group of experts who give a formal,5 to 10-minute presentation on an aspect of the problem relating to the member's expertise.
A)True
B)False
Q2) Discuss at least two of the six different persuasive organizational patterns for preparing a persuasive presentation.Compare their approaches and give an example for when each would be appropriate to use.
Q3) Which of the following statements about the application of evidence and logic is true?
A)Listeners can easily distinguish between low quality and high quality evidence.
B)Low ability listeners tend to be persuaded by a large amount of evidence,regardless of how good it is.
C)Evidence that is familiar is more persuasive than new evidence.
D)When giving evidence,you don't need to name the source unless the audience already knows and trusts the source.
Q4) Compare the three common definitions of persuasion.What are some common misconceptions about persuasion?
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15
Chapter 14: Written Communication
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Q1) Social media length is better at 2 to 3 minutes.
A)True
B)False
Q2) Why use narrations? What are the two things that need to be included in an effective narration?
Q3) According to Fisher,an outstanding narration should be easy to follow and make sense.Fisher termed this
A)Fidelity
B)Probability
C)Consistency
D)Logical
Q4) If you want to use Twitter to help you get a job,you should
A)Include your age
B)Add a link to your other websites
C)Include your Resume
D)Use a fake name
Q5) In written communication,avoid using all capital letters except for emphasis of a single word or short phrase.
A)True
B)False
Page 16
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