Organizational Communication Pre-Test
Questions
Course Introduction
Organizational Communication explores the theories, processes, and practices of communication within various types of organizations. The course examines how information is exchanged both formally and informally among individuals, teams, and management, and the impact of effective communication on organizational culture, decision-making, leadership, conflict resolution, and change management. Students will analyze real-world case studies to understand challenges such as diversity, power dynamics, and the integration of new communication technologies in the workplace, developing skills to enhance collaboration and organizational effectiveness.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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11 Chapters
1304 Verified Questions
1304 Flashcards
Source URL: https://quizplus.com/study-set/299
Page 2
Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/4962
Sample Questions
Q1) The Social Information-Processing Theory explains how
A)information about society is conveyed to the public by the mass media.
B)family members convey essential information to one another through e-mail.
C)information about social groups learned over the Internet is used to form opinions that affect communication with those groups.
D)we can develop quality relationships with others via e-mail and other electronic means.
Answer: D
Q2) ________ is anything that interferes with a message and keeps it from being understood and achieving its intended effect.
A)Noise
B)A channel
C)A signal
D)Understanding
Answer: A
Q3) Discuss the five principles of interpersonal communication.
Answer: Interpersonal communication connects us with others, is irreversible, is complicated, is governed by rules, and involves both content and relationship dimensions.
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Page 3
Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/4963
Sample Questions
Q1) Define and compare the concepts of self-concept and self-esteem.
Answer: Self-concept is a subjective description of who you think you are, reflected in your attitudes, beliefs, and values which are instilled in us from our earliest interpersonal relationships.These interactions with both individuals and groups provide labels and information that shape how we see ourselves.
Self-esteem reflects an evaluation of who you are, based upon comparisons to others.We make judgments about our competence and our value based upon how others react to us.We also judge how we measure up in the performance of our daily activities, compared to how well others perform similar activities.Our self-esteem is determined by the judgments we make from these comparisons.
Q2) "What is the meaning of life?"
A)the psychological self
B)the material self
C)the biological self
D)the social self
E)the spiritual self
Answer: E
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4
Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/4964
Sample Questions
Q1) The barrier to accurate perception called "oversimplifying" means
A)we treat irrelevant information as if it were relevant.
B)we prefer simple explanations to complex explanations.
C)we treat small amounts of information as if they were highly representative.
D)we tend to give more weight to negative than to positive information.
Answer: B
Q2) To attribute a number of positive qualities to individuals we like is called
A)the horn effect.
B)the self-fulfilling prophecy.
C)the halo effect.
D)the recency effect.
Answer: C
Q3) The ability to thin-slice with accuracy can be developed through
A)learning how to be more perceptive and other-oriented.
B)improving one's ability to decentre.
C)improving empathy.
D)practicing sympathy and empathy.
Answer: A
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5
Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
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Sample
Questions
Q1) "One tends to have difficulty coping with all of the demands of the Christmas season, doesn't one?" This is an example of which type of disconfirming response?
A)impersonal response
B)irrelevant response
C)incoherent response
D)impervious response
Q2) How do we spend most of our communication?
A)speaking
B)reading
C)writing
D)listening
Q3) When another person fails to acknowledge your attempt to communicate, you are experiencing which type of disconfirming response?
A)impervious response
B)incoherent response
C)incongruous response
D)interrupting response
Q4) Give examples to explain which of the four listening styles are most like your own.
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6
Chapter 5: Verbal Communication Skills
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) List the six ways that words can be used to establish supportive relationships.
Q2) According to your text, to acknowledge each individual's uniqueness is to engage in A)indexing.
B)allness.
C)fact/inference confusion.
D)bypassing.
Q3) To wait in the assertiveness process means
A)to wait for the right time to approach the person.
B)to wait to show your real nonverbal response.
C)to wait for a response.
D)to wait for their behaviour to change.
Q4) Rephrase the statement, "You are so irresponsible!" into a more supportive form, using the word "I".
Q5) Bypassing, static evaluation and allness are
A)ways to make words more positive.
B)examples of the levels of abstraction.
C)barriers created by language.
D)how we interpret what we experience.
Q6) Explain the triangle of meaning.
Page 7
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Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/4967
Sample Questions
Q1) We are more likely to use non-verbal cues than verbal to signal
A)positive feelings for another person.
B)negative feelings for another person.
C)requests of another person.
D)adaptation to another person.
Q2) What is needed to accurately interpret facial expressions?
A)knowing a person well
B)knowing a person well, seeing the entire face and having plenty of time to watch it, and understanding the context
C)seeing a person's entire face and understanding the context
D)understanding the context of an emotion, having time to watch the person's face
Q3) When you observe someone's non-verbal behaviour, interpret what the individual is expressing, and ask for confirmation of your interpretation, you are using
A)active listening.
B)conflict management.
C)regulators.
D)perception checks.
Q4) How might personal space and territoriality be related?
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8
Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/4968
Sample Questions
Q1) When partners in conflict work to separate people from the problem they
A)describe problems without making judgemental statements.
B)establish standards for an acceptable solution.
C)use brainstorming to generate solutions.
D)emphasize common interests and values.
Q2) Describe a situation in which you were attempting to manage conflict with a prickly, unpleasant person. How could you more effectively manage such a person?
Q3) In which of the following situations would the collaborative approach not be the best solution?
A)When those on all sides need some new, fresh ideas.
B)When all parties are committed to solving the problem.
C)When a solution is needed quickly.
D)When you wish to consider the feelings and needs of all involved.
Q4) When individuals feel personally attacked, which type of conflict is occurring?
A)ego conflict
B)simple conflict
C)pseudo conflict
D)power conflict
Q5) Describe the three different types of conflict.
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/4969
Sample Questions
Q1) Process of developing an emotional reaction that is similar to the reaction being experienced by another person.
A)globalization
B)enculturation
C)world view
D)social decentring
E)empathy
F)third culture
G)acculturation
H)gender
I)race
J)sympathy
Q2) To develop an understanding of others, based upon how you have responded when something similar has happened to you, is engaging in ________.
A)ethnocentrism
B)ambiguity reduction
C)social decentring
D)sympathy
Q3) Discuss the differences between masculine and feminine cultural perspectives.
Page 10
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Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) If people are ________ they display a blend of enthusiasm, trustworthiness, competence, and power.
A)physically attractive
B)knowledgeable
C)similar
D)credible
Q2) The quality that promotes attraction because of being physically close.
A)proximity
B)Predicted outcome value
C)long-term maintenance attraction
D)interpersonal intimacy
E)short-term initial attraction
F)not applicable
Q3) Discuss social exchange theory as an economic model of relationships
Q4) What two factors affect short-term initial attraction?
A)physical appearance and smell
B)proximity and smell
C)proximity and physical appearance
D)physical appearance and mental acuity
Q5) What are the five sources of power we use to influence others?
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/4971
Sample Questions
Q1) During the separation stage, partners
A)intentionally decide to eliminate further interpersonal interaction.
B)prepare public statements that indicate the cause of the de-escalation.
C)define themselves as individuals rather than couples.
D)decrease their interaction.
Q2) Withdrawal, pseudo-de-escalation, and cost escalation are all examples of A)compliance gaining techniques.
B)indirect strategies to end relationships.
C)conflict management techniques.
D)direct strategies to end relationships.
Q3) Fading away, sudden death, and incrementalism are all ways that
A)relationships are ended.
B)relationships are maintained.
C)relationships are stabilized.
D)relationships are escalated.
Q4) During the dyadic phase, what decision might be made?
A)to work on improving and repairing the relationship
B)to get on with one's life
C)to consider alternative relationships
D)to call in intervention
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Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/4972
Sample Questions
Q1) Which of the following is the least effective or useful method to end a friendship at work?
A)Non-verbally distance yourself from the other.
B)Avoid socializing outside the workplace.
C)Keep all conversations focussed on work.
D)Escalate the cost of maintaining the friendship.
Q2) Bill and Nada are married and have five of their biological children living at home with them.
A) natural family
B) asynchronous
C) extended family
D) blended family
E) synchronous
Q3) In the workplace the exchange of sexual favours for something the employee wants is called
A)quid pro quo
B)creating a hostile environment.
C)dating.
D)the Pelz effect.
Q4) Describe synchronous interaction and provide an example.
Page 13
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