Organizational Communication Practice Questions
Course Introduction
Organizational Communication explores the processes, dynamics, and strategies of communication within and between organizations. The course examines how information is created, shared, and interpreted in formal and informal channels, and how communication impacts decision-making, leadership, conflict resolution, and organizational culture. Students analyze theories and models of organizational communication, develop practical skills for effective interpersonal and group communication, and evaluate the role of technology and globalization in shaping communication practices. Through case studies and real-world examples, the course prepares students to understand and improve communication in diverse professional settings.
Recommended Textbook
Business Communication Essentials 4th Canadian Edition by Courtland L. Bovee
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14 Chapters
1957 Verified Questions
1957 Flashcards
Source URL: https://quizplus.com/study-set/571
Page 2
Chapter 1: Understanding Business Communication in Today's Workplace
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/10634
Sample Questions
Q1) Which of the following is a disadvantage of the social communication model?
A) It can cause distractions and hit productivity.
B) It is static.
C) It is hierarchical.
D) The frequency of messages is relatively low.
Answer: A
Q2) Cultural competency ________.
A) requires an open, audience-focused attitude
B) requires respect, courtesy, and common sense when the communicator is lacking specific rules of etiquette for a particular situation
C) requires specific, intimate knowledge of different cultures
D) extends not only to business contexts but to social and family contexts
Answer: C
Q3) An ________ approach to communication focuses on understanding and meeting the needs of the recipient of a message.
Answer: audience-centred
Q4) Business Communication 2.0 is bidirectional and tends to have high message
Answer: frequency
3
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/10635
Sample Questions
Q1) The best approach to developing team messages is for the team to write together,as a group,as this process benefits from group participation.
A)True
B)False
Answer: False
Q2) ________ can show dominance or even sexual interest.When in doubt,don't do it.
Answer: Touching
Q3) ________ are online "virtual offices" that give everyone on a team access to the same set of resources and information.
A) Shared workspaces
B) Web cubicles
C) Shared hosting
D) Creative commons
Answer: A
Q4) It's important to guide the discussion for agenda items.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Planning Business Messages
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/10636
Sample Questions
Q1) The main advantage of oral communication over written communication is the ability to control the message.
A)True
B)False
Answer: False
Q2) Administrators of a technical college have been under pressure to increase the number of students enrolled per class.If it goes ahead,this new policy will increase revenue,which will indirectly benefit instructors; however,it will also add significantly to instructor workload and possibly diminish the learner experience.Before introducing any new policies,the administration is seeking input from instructors.The most appropriate media to choose for this communication will be ________.
A) oral, such as face-to-face meetings, since the issues are emotionally charged and complex
B) print, such as memoranda, since this will limit potentially difficult discussions
C) visuals, such as infographics, to reduce the complexity of the issue
D) digital tools, such as Survey Monkey, to capture the overall mood of the instructors
Answer: A
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Chapter 4: Writing Business Messages
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127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/10637
Sample Questions
Q1) ________ are words that help the readers understand the connections you're trying to make.
Q2) A/an ________ sentence has two main clauses that express two or more independent but related thoughts of equal importance.
Q3) It's important to use technical jargon in business messages to build your credibility with the reader.
A)True
B)False
Q4) A piece of text copied from the main body of the document and formatted as a large,eye-catching visual element is known as a ________.
A) theme
B) tagline
C) pull quote
D) boilerplate
Q5) Nouns and verbs are the most concrete kinds of words.
A)True
B)False
Q6) In a paragraph,________ sentences must be related to the topic and provide examples,evidence,and clarification.
Page 6
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Chapter 5: Completing Business Messages
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/10638
Sample Questions
Q1) This test uses a serif typeface.
A)True
B)False
Q2) Using all uppercase letters is a good idea when you want to draw readers' attention to a specific paragraph.
A)True
B)False
Q3) Margins that are ________ have both left and right margins lining up in a solid block of text.
Q4) Type style refers to ________.
A) any modification that lends contrast or emphasis to type
B) serif and sans serif styles
C) the physical design of letters, numbers, and other text characters
D) all of the above
Q5) A sentence that begins with an indefinite pronoun such as it or there,is probably longer than it needs to be.
A)True
B)False
Q6) ________ are short phrases that summarize sections of the document.
Q7) Most ________ software now support multimedia formats.
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Chapter 6: Crafting Messages for Electronic Media
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/10639
Sample Questions
Q1) Which of the following is a tip for effective email messages?
A) When responding to a request, avoid including portions from the original message in your email.
B) Use acronyms such as IMHO and LOL extensively.
C) Avoid using email signatures since they come across as being impersonal.
D) Use the "return receipt requested" feature only for the most critical messages.
Q2) Which of the following is a specialized network?
A) Google+
B) Facebook
C) LinkedIn
D) China's Renren
Q3) Business emails do not need to follow formal rules of grammar,spelling,and capitalization; they should instead use brief texting language and abbreviations such as LOL and IMHO.
A)True
B)False
Q4) Stakeholders can use social media to help some companies and harm others.
A)True
B)False
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Chapter 7: Writing Routine and Positive Messages
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/10640
Sample Questions
Q1) The closing of a routine request message should include ________.
A) a sincere apology for the inconvenience caused
B) explanations and justifications for the request
C) the phrase "thank you in advance" to ensure compliance
D) information about how you can be reached
Q2) Which of the following is true about points to keep in mind when developing routine requests for recommendations?
A) Be sure to adapt your request to your audience and the situation.
B) Avoid stating why the recommendation is required.
C) Always write and enclose the letter yourself and ask that the reference sign the letter.
D) Offer to pay for the favour.
Q3) Explain what you should include in the body of a request message.
Q4) When writing condolences,you should ________.
A) avoid recounting humorous anecdotes
B) dwell on the details of the loss
C) quote poetic passages and use formal phrases
D) write about special qualities of the deceased
Q5) Outline an effective strategy for writing routine business requests.
Q6) Describe the guidelines to follow for the opening of a routine request.
Page 9
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Chapter 8: Writing Negative Messages
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/10641
Sample Questions
Q1) Which of the following is a guideline for closing a negative message organized using the indirect approach?
A) Avoid a certain conclusion.
B) Encourage additional communication or discussion.
C) Act as though the negative news never happened.
D) Build good will.
Q2) Suppose you have to communicate information about increasing product prices.Describe your approach and the likely reactions from your bookkeeping department and your sales department.
Q3) Rewrite the following phrase using positive words rather than negative ones: You made a mistake on this bill.
Q4) When delivering bad news,you want to try to get the readers to agree that the news is fair and reasonable.
A)True
B)False
Q5) You should use the indirect approach in most instances of refusing a claim.
A)True
B)False
Q6) When conveying negative organizational news,you should try to minimize the________.
Page 10
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Chapter 9: Writing Persuasive Messages
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/10642
Sample Questions
Q1) You are the President of the Literary Club of your college and are writing a letter to a famous writer requesting him to grant you an appointment to interview him for the Club's journal.How would you go about organizing the information in your persuasive message?
A) You would first explain your reasons and build interest before asking for a decision or for action.
B) You would state the purpose of your message in the first line and then build your case.
C) You would only imply the purpose of your message and not state it clearly to avoid being perceived as pushy.
D) You would present your problem but avoid suggesting a solution, thus showing respect for the receiver.
Q2) Because marketing and sales messages usually encounter objections,try and anticipate every question your audience may want to ask and address as many as you can.
A)True
B)False
Q3) What are the guidelines for developing an effective persuasive claim?
Q4) A(n)________ appeal is aimed at your audience's feelings and sympathies.
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Page 11
Chapter 10: Understanding and Planning Reports and Proposals
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/10643
Sample Questions
Q1) ________ proposals refers to proposals that are generally prepared at the request of external parties that require a product or a service.
Q2) References are important,because they properly and ethically credit the person who created the original material; they show the audience that the author had sufficient support for his/her message,and ________.
A) they help avoid plagiarism
B) they help readers relate to the material
C) they help readers explore the topic in more detail, if desired D) they help take advantage of the source documentation tools
Q3) ________ use human editors to categorize and evaluate websites.
Q4) Linda wants to quote a source in her research.To mirror business language,she rephrases the quotation in her own words while excluding unnecessary details.To keep the document short,she avoids crediting the source.This is ________.
Q5) ________surveys offer a number of advantages like speed,cost,and the ability to adapt the question set along the way based on a respondent's answers.
Q6) Proposals that request decisions from parties outside the organization are ________ proposals.
Page 12
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Chapter 11: Writing and Completing Reports and Proposals
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/10644
Sample Questions
Q1) In proposals and reports,the scope is usually described in the body of the document.
A)True
B)False
Q2) Mark has been asked to reduce chartjunk on the company website so that it looks more organized and less cluttered.Mark should ________.
A) adapt a formal visual balance and arrange items symmetrically
B) adapt an informal visual balance and arrange items unevenly
C) remove the decorative elements that are irrelevant
D) only use 3-dimensional bar charts to maintain consistency
Q3) In unsolicited proposals,convincing readers that a problem or an opportunity exists can be considered the ________.
A) scope
B) background or statement of the problem
C) solution
D) report organization
Q4) Too many website owners fall into the trap of focusing on ________.
Q5) Bart is relatively new to wikis and needs to practise his writing and editing skills.He should use the ________.
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Chapter 12: Developing Oral and Online Presentations
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/10645
Sample Questions
Q1) If you are asked a difficult or complex question,avoid the temptation to ________.
Q2) Transitional words such as therefore,because,and in addition can be ________.
A) used as links between sentences and paragraphs
B) distracting to the audience when used often
C) helpful for only longer presentations
D) avoided as fillers
Q3) Which of these techniques will help you convert anxiety into positive energy?
A) Take a five-minute break from speaking.
B) Breathe slowly and deeply.
C) Memorize your presentation.
D) Visualize your failure and how to avoid it.
Q4) Preparing more material than necessary when preparing for presentations helps in overcoming anxiety.
A)True
B)False
Q5) Evan has organized his material around conclusions and recommendations because his purpose is to ________ his audience.
Q6) Organize short presentations the same way you would a ________.
Q7) Describe ten suggestions for becoming a more confident speaker.
Page 14
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Chapter 13: Building Careers and Writing Resumés
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/10646
Sample Questions
Q1) Mac has served in the army as a general officer,but now he is applying for jobs in the private corporate sector.When he lists his experience in his resumé,he needs to make sure that he ________.
A) doesn't mention his army background B) mentions only the ranks he held and not the responsibilities C) does not disclose his rank D) elaborates on the general responsibilities of the positions he held
Q2) Effective resumé designs are simple,clean,and professional-not ________. A) boastful
B) longer than a page C) sophisticated D) monotone
Q3) When it comes to finding the right job opportunities for you,the easiest ways are not always the most ________ ways.
Q4) Even if you haven't graduated it is not too early to get started with some of the essential research and planning tasks of the job search. A)True B)False
Q5) Describe the main sections or elements that are included on most resumés.
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Chapter 14: Applying and Interviewing for Employment
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/10647
Sample Questions
Q1) Indus Tec is hiring market analysts for the automobile industry.You have applied for this position and have been asked to appear for a screening interview.During the screening interview,you would ________.
A) ask as many questions as possible, interviews are about knowing the organization too
B) keep your answers short while focusing on your strongest attributes
C) give elaborate and descriptive answers so that the interviewer is aware of your attention to detail
D) keep a low profile because the time to differentiate yourself from other candidates is yet to come
Q2) Conduct yourself professionally while waiting for an interview.Show respect for everyone you encounter and avoid chewing gum,eating,or drinking.
A)True
B)False
Q3) Explain what you should expect and focus on during a selection interview.
Q4) Staging ________ interviews can help you identify self-defeating nonverbal behaviours and speech mannerisms.
Q5) A(n)________ application letter is sent in response to an ad for a job opening.
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