Organizational Communication Practice Exam
Course Introduction
Organizational Communication explores the processes, strategies, and challenges of communication within and between organizations. The course covers foundational theories, communication models, and examines how messages are created, transmitted, and interpreted by individuals and groups in a variety of organizational contexts. Students learn about internal and external communication, leadership and management communication, the role of technology, ethical considerations, and the impact of organizational culture on effective information flow. Practical applications, including conflict resolution, team collaboration, and change management, prepare students to navigate and enhance communication effectiveness in diverse professional environments.
Recommended Textbook
Human Communication in Society 3rd Edition by
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14 Chapters
555 Verified Questions
555 Flashcards
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Jess K. Alberts
Page 2
Chapter 1: Introduction to Human Communication
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) Communication is primarily defined by our verbal messages.
A)True
B)False
Answer: False
Q2) _____ models of communication reveal that communication is an ongoing process and each communicator is a sender and receiver at the same time.
A) Linear
B) Non-linear
C) Interactive
D) Transactional
Answer: D
Q3) If Paul's mother was cold and distant during his childhood, the _____ meaning he associates with the word "mother" is likely to be negative.
A) content
B) connotative
C) denotative
D) significant
Answer: B
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Chapter 2: Perspectives on Human Communication
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Sample Questions
Q1) A _____ is a set of statements that explains a particular phenomenon.
A) paradigm
B) theory
C) method
D) approach
Answer: B
Q2) The _____ approach to communication research and study focuses on the role of power in communication exchanges.
A) social science
B) interpretive
C) critical
D) post-modern
Answer: C
Q3) The _____ approach generally endorses the idea that reality is external to individuals.
A) social science
B) interpretive
C) critical
D) post-modern
Answer: A
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Chapter 3: Communicating Identities
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Sample Questions
Q1) Based on her _____, she did not anticipate that interaction.
A) mutable identity
B) role expectation
C) enacted identity
D) performance expectation
Answer: B
Q2) Social class identity reproduces itself, meaning that the social class you are born into is the one that you remain in for the duration of your life.
A)True
B)False Answer: True
Q3) Unlike other identities, disability is NOT performed.
A)True
B)False
Answer: False
Q4) Amara's national identity as a Nigerian is part of her social identity.
A)True
B)False Answer: True
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Chapter 4: Communicating, Perceiving, and Understanding
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Sample Questions
Q1) Research has established that when people perceive others as attractive, they treat them better than those viewed as less attractive.
A)True
B)False
Q2) In terms of the perception process, he displayed
A) perception acuity.
B) cognitive complexity.
C) attribution bias.
D) none of these.
Q3) The tendency to view one's own group as the standard against which all others are judged is described as _____.
Q4) Which of the following personality characteristics can impact the perception process?
A) emotional state
B) outlook
C) knowledge
D) all of these
Q5) Your _____ refers to the specific position you hold in a society.
Q6) Describe the two functions that prejudice serves.Provide examples of each.
Page 6
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Chapter 5: Verbal Communication
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Sample Questions
Q1) Defining the word "home" as a place of warmth, comfort, and safety is an example of _____ type of semantic meaning.
A) denotative
B) literal
C) connotative
D) symbolic
Q2) Those interested in pragmatics examine all of the following areas of study EXCEPT A) speech acts.
B) conversational rules.
C) contextual rules.
D) none of these.
Q3) Describe the four assumptions of cocultural theory in terms of the relationship between language and power.
Q4) Members of the more powerful groups get to label the members of less powerful groups.
A)True
B)False
Q5) An American English dialect that some African Americans speak is called _____.
Q6) Provide examples to illustrate your description.
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Chapter 6: Nonverbal Communication
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Sample Questions
Q1) Immediacy refers to the degree of tension one's body displays.
A)True
B)False
Q2) Regularly dieting, exercising, tanning, and changing one's hair indicates a possible concern for nonverbal communication with artifacts.
A)True
B)False
Q3) The type of touch likely to occur during a job interview when you shake hands with the interviewer is called _____ touch.
A) professional
B) social-polite
C) friendship
D) love-intimate
Q4) Space between interactants may communicate intimacy or power.
A)True
B)False
Q5) Gestures we use to manage our emotions are called adaptors.
A)True
B)False
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Chapter 7: Listening and Responding
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Sample Questions
Q1) Their disappointment is an example of what part of the four stages of listening?
A) sensing
B) understanding
C) evaluating
D) responding
Q2) Which of the following abilities is NOT a part of the "Big Five" of listening competency?
A) read nonverbal cues
B) respond appropriately
C) remember relevant details
D) offer helpful guidance
Q3) A _____-oriented listener does not like to go over complex details but prefer ideas presented in a bullet point fashion.
Q4) Compare and contrast two of the listening styles and provide an example of a context in which these styles would be used appropriately.
Q5) Preconceived ideas about issues lead to strong emotions and contribute to better listening.
A)True
B)False
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Chapter 8: Communicating Across Cultures
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Sample Questions
Q1) Those who value small power distances emphasize seniority, rank, and titles.
A)True
B)False
Q2) A feeling of disorientation and discomfort due to the unfamiliarity of surroundings and the lack of familiar cues in the environment is called _____.
Q3) Diasporic groups often settle in communities together while maintaining a strong ethnic identity.
A)True
B)False
Q4) tends to focus on dichotomous thinking which emphasizes that things are good or bad, right or wrong, big or small.
A)True
B)False
Q5) Hinduism and Buddhism are _____ religions because of their belief in more than one god.
Q6) People who live between cultures may be referred to as _____.
Q7) Encapsulated marginal people feel integrated by having to shift cultures.
A)True
B)False
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Chapter 9: Communicating in Close Relationships
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Sample Questions
Q1) One of the reasons for unwanted sex is that interactions that women call friendly, men are more likely to label _____.
Q2) Her jealousy is a result of A) poor communication skills. B) gender differences. C) insecurity.
D) power imbalances.
Q3) When initiating romantic relationships, men are more active than women. A)True
B)False
Q4) The _____ dialectical tension involves the desire for events that are new and spontaneous while simultaneously needing some aspects of life to be stable and predictable.
Q5) Which of Knapp's stages of romantic relational development are they experiencing? A) differentiating B) circumscribing C) stagnating D) avoiding
Q6) They are utilizing the _____ maintenance strategy.
Page 11
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Chapter 10: Small Group Communication
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Sample Questions
Q1) _____ theory suggests that leaders can acquire communication skills and leadership behaviors over time.
A) Trait
B) Functional
C) Style
D) Transformational leadership
Q2) Primary tension is uncertainty during the conflict phase in a decision-making process.
A)True
B)False
Q3) I think we should begin by looking at last quarter's reports." James is taking on which group role?
A) task
B) relational
C) individual
D) social
Q4) Small group communication has two primary dimensions: _____ and relational communication.
Q5) _____ groups are groups that provide us with a sense of belonging and affection.
Page 12
Q6) _____ communication is communication that is purpose-driven.
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Chapter 11: Communicating in Organizations
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Sample Questions
Q1) Which of the following is an example of employee monitoring?
A) drug testing
B) keystroke logging
C) psychological testing
D) reading/checking employee emails
E) all of these are correct
Q2) The process of adapting to the organizational culture where one works is called A) emotion labor.
B) integration.
C) assimilation.
D) coorientation.
Q3) Describe the three major functions of organizations and provide at least two examples to illustrate each function.
Q4) In hierarchically structured organizations, communication between peers is called _____ communication.
A) downward
B) horizontal
C) upward
D) diagonal
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Chapter 12: Rhetorical Communication
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Sample Questions
Q1) If you were attempting to persuade someone to stop smoking by explaining the health risks associated with smoking, you would be using which type of artistic proof?
A) ethos
B) pathos
C) logos
D) mythos
Q2) The first task of a public speaker is to identify
A) who the audience is.
B) what his/her general purpose is.
C) what his/her topic is.
D) what his/her argument is.
Q3) He is using _____ organizational pattern?
A) topical
B) chronological
C) spatial
D) cause-effect
Q4) The ability to use emotions to affect an audience's decision making is called _____.
Q5) Explain how social position impacts those who speak on that issue.
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Chapter 13: Mass Media and Communication
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Sample Questions
Q1) If you believe that global warming is an environmental problem, _____ theories suggest that you will seek media messages that support that opinion.
A) uses and gratifications
B) selective exposure
C) cultivation
D) agenda setting
Q2) Cultivation theory argues that
A) media immersion enculturates people into shared beliefs about the world.
B) media distorts images of the world.
C) media are dominated by large corporations.
D) media sets cultural agendas.
Q3) Seeking media that confirm one's beliefs and attitudes is called
A) uses and gratifications.
B) selective exposure.
C) agenda setting.
D) cultivation theory.
Q4) Content analyses of media tend to analyze fewer texts but offer richer analyses.
A)True
B)False
Q5) _____ is a method that focuses on some specific aspect of a text.
Page 15
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Chapter 14: Communication and New Technologies
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Sample Questions
Q1) Having access to technological skills and resources is referred to as _____.
Q2) Which of the following is NOT a level of technocapital?
A) mental access
B) material access
C) skills access
D) usage access
E) personal access
Q3) The fastest growing group of Internet users is older people 70+).
A)True
B)False
Q4) Which of the following is NOT a concern about new media for organizations?
A) giving access to social media during work hours
B) losing control of their image
C) what should be handled over CMC versus FtF
D) employees becoming too close
Q5) Projecting a false identity, also called _____, is possible with CMC.
Q6) What are the advantages and disadvantages of each approach?
Q7) FtF communication increases your field of availables when compared to CMC.
A)True
B)False
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