Organizational Communication
Midterm Exam
Course Introduction
Organizational Communication explores the critical role of communication within and between organizations, examining how information is exchanged, relationships are built, and goals are achieved in professional settings. The course covers fundamental theories, communication models, and practical strategies for interpersonal, group, and digital communication within organizations. Students will analyze topics such as organizational culture, leadership communication, conflict management, diversity, power dynamics, and ethical considerations. By drawing on real-world examples and case studies, the course prepares students to navigate and improve communication processes in various organizational contexts, fostering effective teamwork, decision-making, and organizational change.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
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Chapter 1: Communication and Ethics
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Sample Questions
Q1) Which statement is true about feedback?
A)Feedback is easy to elicit.
B)Feedback can cause people to feel psychologically under attack.
C)Feedback should be directed toward people rather than behavior.
D)Feedback decreases employee satisfaction with the job.
Answer: B
Q2) The term channel richness refers to:
A)The depth of information and research
B)How expensive it is to use that channel
C)The amount of information a channel can carry
D)A high risk of miscommunication
Answer: C
Q3) Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own background and experience which is also referred to as:_____________:
A)Noise
B)Frame of Reference
C)Channel richness
D)Distorted feedback
Answer: B
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Chapter 2: Organizations in the Workplace
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Sample Questions
Q1) This organizational model believes in motivating employees with awards,money and working with people they like.
A)Traditional/Classical
B)Human Relations
C)Human Resources
D)Systems/Contingency
Answer: B
Q2) A virtual organization is generally a temporary venture among several companies,each with a special expertise or process specialty.
A)True
B)False
Answer: True
Q3) Which of the following is a characteristic of communication in a Traditional Organization?
A)Managers seek feedback and use the grapevine to gauge satisfaction.
B)The social side of communication is considered extremely important.
C)Communication is rational,task-oriented,formal,and usually written.
D)Communication is informal and free flowing.
Answer: C
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Page 4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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Sample Questions
Q1) Which style cannot accept criticism gracefully and is usually argumentative?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: B
Q2) Determine your personal communication style by taking the Survey of Communication Styles,both long and short forms,discussed in this chapter.What were your results for each survey? (i.e.which style were you?)Describe your style.Did you agree with the results? Why or why not?
Answer: Communication styles are a practical way of understanding your own and others' frames of reference and tendencies.Private style communicators are more comfortable working with things than people.Dominant style communicators thrive in situations where they can demonstrate their expertise and experience.Sociable style communicators are interested in people,good listeners,and generally well liked;avoid conflict;and may limit what they share,hiding true feelings.Open style communicators are equally interested in people's needs and company productivity and are most appreciative of other people.
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Chapter 4: Effective Listening
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Sample Questions
Q1) Which of the following statements is true of how gender influences listening?
A)Women are more tentative when the topic is masculine.
B)Men are more tentative when the topic is gender neutral.
C)Neither men nor women are more tentative when the topic is masculine.
D)Neither men nor women are more tentative when the topic is feminine.
Q2) Which of the following is a possible sign of poor listening?
A)Finding out about events from others or via memo rather than through normal channels
B)Oral communication replaces most written communication
C)Never breaking the chain of command.
D)Never being asked to repeat information
Q3) Which generational group was raised in post-World War II,are competitive,and committed to taking charge and working hard to succeed?
A)Traditionalists
B)Baby Boomers
C)Generation Xers
D)Millennials
Q4) A manager who is always putting out fires might be a poor listener.
A)True
B)False
Page 6
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Chapter 5: Nonverbal Communication
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Sample Questions
Q1) Unlike the formal level,in the informal level
A)Rules are openly known and easily stated.
B)Rules and their rationales are deliberately taught.
C)Rules are unconsciously learned by imitation and taken for granted.
D)Rules are unimportant.
Q2) The face is responsible for most meaning in nonverbal messages.
A)True
B)False
Q3) When the text says we should work to cultivate more effective nonverbal habits;it suggests all of the following EXCEPT:
A)Consider the context and cultural background of the nonverbal behavior.
B)Watch yourself on videotape and observe your nonverbal behaviors.
C)Role play using hypothetical situations.
D)Ask your family and friends if you can videotape their behavior and take notes
Q4) Which of the following is NOT a suggested way to minimize culture shock during business travel?
A)Take language and culture training
B)Have a sense of humor
C)Be well rested
D)Use English because it's internationally recognized
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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Sample Questions
Q1) Inference-observation confusion is:
A)A failure to distinguish between what we observed firsthand and what we only assume to be true.
B)Vague versus direct instructions that cause frustration and conflict.
C)Physical disorientation that can occur with trait anxiety.
D)when people incorrectly assume a word has identical meaning for everyone
Q2) Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.
A)True
B)False
Q3) What is the formula the text suggests for positive imagery?
A)Words + Feelings + Commitment = Confidence
B)Words + Practice + Feedback = Confidence
C)Words + Vivid Mental Pictures + Feelings = Confidence
D)Words + Delivery + Repetition = Confidence
Q4) Trait anxiety is also known as communication apprehension.
A)True
B)False
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Q5) How can you use social media to find a job? What advice would you give the job seeker?
Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) When there are more interviewers than interviewees,the interview is called a board interview.
A)True
B)False
Q2) All interviews are organized in much the same way.
A)True
B)False
Q3) "Which area of operations do you feel deserves increased attention this year: Fire supervision,fire prevention,or emergency medical services?" This is an example of which type of question?
A)Loaded
B)Third-person
C)Open
D)Closed
Q4) In the case of a customer accused of shoplifting,which type of interview might be conducted?
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
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Chapter 8: The Employment Interview
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Sample Questions
Q1) The questioning phase of the interview is the responsibility of A)The interviewer
B)The interviewee
C)The interviewee primarily,but the interviewer partially.
D)The interviewer primarily,but the interviewee partially.
Q2) Why are you applying for this position?
A)Standard question
B)Behavioral question
C)Direct question
D)Unlawful question
Q3) Impression management research shows in the first five minutes:
A)A positive impression can predict the applicant will be hired 75% of the time.
B)A negative impression can predict the applicant will not be hired 75% of the time.
C)A positive impression can predict the applicant will be hired 90% of the time.
D)A negative impression can predict the applicant will not be hired 50% of the time.
Q4) Successful applicants use five types of comments as impression management tools during an interview.What are they?
Q5) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem
Solving
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Sample Questions
Q1) What are two things a group can do to decrease the chances that groupthink will negatively affect its decisions? What are at least two things a leader can do to keep from unduly influencing the team?
Q2) Teams participating in decision making with people from other parts of the world require additional effort because not all cultures view or solve problems in the same way.
A)True
B)False
Q3) Annie doesn't agree with her boss,but she is reluctant to speak against the proposal,because she doesn't want to be seen as putting her boss on the spot at the staff meeting.Annie decides not to say anything.This is a sign of what symptom of groupthink?
A)Self-censorship.
B)Shared stereotypes.
C)Illusion of invulnerability.
D)Rationalization.
Q4) Group decisions are often less accurate than individual decisions.
A)True
B)False
11
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Chapter 10: Participation and Leadership in Teams
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Q1) When managing virtual teams,a leader should do all of the following except:
A)Include an initial team building session to share hobbies,pet peeves and photos.
B)Use an authoritative style to make clear decisions
C)Select team members carefully for good communicators.
D)Avoid micromanagement by giving them some autonomy with ground rules.
Q2) When managing face-to-face meetings,a leader should do all of the following except:
A)Start and end meetings on time.
B)Personally take the meeting minutes or notes
C)Use a variety of questions.
D)Listen carefully to all comments,even when you don't personally agree.
Q3) Describe the three main leadership styles laid out in the three-dimension theory of leadership.
Q4) Suppose you were in a leadership role of a small group of eight individuals.If you knew that one of the members normally displayed dysfunctional behaviors,what are five things you could do to minimize any negative effect on the group?
Q5) How do the leader responsibilities differ from virtual to face-to-face meetings?
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Page 12
Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Q1) A question designed to make the audience think,and for no answer is required,is known as
A)A rhetorical question
B)A paraphrase
C)An actual question
D)An idealistic question
Q2) This audience type has a short attention span and are present against their will
A)Neutral audience
B)Hostile audience
C)Uninterested audience
D)Friendly audience
Q3) Your text discussed several techniques for gaining attention in the introduction of a presentation.Select four of your favorite attention-gaining techniques and explain how and why each works.
Q4) Blogs as a research tool should be approached with caution because they tend to be more editorial than factual
A)True
B)False
Page 13
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Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) Graphic visual aids improve listener memory.
A)True
B)False
Q2) A principle for having quality visuals is
A)Dark colors appear nearer;light colors appear further away
B)Avoid using colors that end to look the same at a distance.
C)Place opposites on the color wheel immediately next to each other.
D)Use light colors for bullets or letters on a clear background.
Q3) What are the three purposes of using supporting material? What are the six categories of verbal supporting materials and how do they work together,if at all?
Q4) How do visual aids improve audience recall and memory? Describe the multimedia principle and the contiguity principle and explain how they work.
Q5) For a six-minute speech,the recommended number of visuals would be four.The maximum number of visuals for any given speech is determined by the formula
A)The rule of four to six.
B)The length of any given speech divided in half plus one.
C)The square root of the speech length plus 1.5
D)There is no formula.This is a best guess.
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Chapter 13: Persuasive Presentations: Individual or Team
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Sample Questions
Q1) There are three characteristics of successful team presentations.One of these is A)A quiet environment.
B)listener analysis
C)coordinator for transitions
D)professional visual aids
Q2) Compare the three common definitions of persuasion.What are some common misconceptions about persuasion?
Q3) Presenting both sides of an argument serves to "inoculate" the listeners against opposing arguments given later by other speakers or the media.
A)True
B)False
Q4) A "buzz group" consists of a small group of experts who give a formal,5 to 10-minute presentation on an aspect of the problem relating to the member's expertise. A)True
B)False
Q5) Identify three characteristics found in successful team presentations.What are some tips for handling questions and answers?
Q6) List the preparation steps (in order)in developing a persuasive presentation.
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Chapter 14: Written Communication
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Sample Questions
Q1) The text tells us that for most people,ethical lapses in plagiarism tend to occur in all of these situations except which of the following?
A)On deadline
B)Under pressure
C)Without time to check sources carefully
D)When money is involved
Q2) What delivery skills are necessary to making great videos?
Q3) According to Fisher,an outstanding narration should be easy to follow and make sense.Fisher termed this
A)Fidelity
B)Probability
C)Consistency
D)Logical
Q4) In the business setting,when face-to-face communication is not possible,the preferred method is
A)email
B)Instant messaging
C)Text
D)Twitter
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