Organizational Communication Midterm Exam - 2425 Verified Questions
Organizational Communication
Midterm Exam
Course Introduction
Organizational Communication explores the processes, theories, and practices involved in the exchange of information within and between organizations. The course examines the roles of communication in organizational settings, including leadership, teamwork, culture, conflict management, and decision-making. Students will analyze how communication shapes organizational structure, identity, and climate, as well as the impact of technology on communication channels. Through case studies and practical exercises, learners will develop skills to improve clarity, collaboration, and effectiveness in various organizational contexts.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
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Page 2
Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) The value chain begins when customers and clients are well served.
A)True
B)False
Answer: False
Q2) When organizational behavior researchers collect data by using questionnaires and interviews in sample populations,the research method of meta analysis is being used.
A)True
B)False
Answer: False
Q3) Commonly used organizational behavior research methods include case studies,survey studies,meta analyses,field studies,and laboratory studies.
A)True
B)False
Answer: True
Q4) Who are the people,groups,and institutions that are affected by and thus have an interest in an organization's performance?
Answer: Stakeholders
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163 Flashcards
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Sample Questions
Q1) Job satisfaction alone is a consistent predictor of individual work performance.
A)True
B)False
Answer: False
Q2) Personality may influence positive and negative reactions,as can moods.
A)True
B)False
Answer: True
Q3) The spillover of job satisfaction onto family lives is also known as __________. Answer: the at-home effect
Q4) The behavioral component of an attitude is a specific feeling regarding the personal impact of the antecedents.
A)True
B)False
Answer: False
Q5) __________ refer to individuals' feelings based on information external to themselves such as pity,envy,and jealousy.
Answer: Social emotions
Q6) __________ is the loyalty of an individual to the organization.
Answer: Organizational commitment
Page 5
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Chapter 4: Perception,Attribution,and Learning
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) __________ are cognitive frameworks that represent organized knowledge about a given concept or stimulus that is developed through experience.
Q2) The fundamental attribution error is the tendency to underestimate the influence of situational factors and to overestimate the influence of personal factors in evaluating someone else's behavior.
A)True
B)False
Q3) The __________ is the tendency to deny personal responsibility for performance problems but to accept personal responsibility for performance success.
A)fundamental attribution error
B)central attribution error
C)indigenous bias
D)inward attribution error
E)self-serving bias
Q4) A(n)__________ assigns attributes commonly associated with a group to an individual.
Q5) A neutral stimulus becomes a(n)__________ when it affects behavior in the same way as the initial stimulus.
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Chapter 6: Motivation and Performance
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155 Flashcards
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Sample Questions
Q1) Comparative methods of performance appraisal identify one employee's standing relative to others.
A)True
B)False
Q2) A critical incident diary is not particularly well suited for employee development and feedback.
A)True B)False
Q3) All of the following are core job characteristics as identified by Hackman and Oldham EXCEPT:
A)skill variety.
B)task significance.
C)autonomy.
D)motivating potential.
E)task identity.
Q4) Extrinsic rewards are positively valued work outcomes that an individual receives directly as a result of task performance.
A)True
B)False
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Chapter 7: Teams in Organizations
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155 Flashcards
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Sample Questions
Q1) Multiskilling occurs when team members are trained in performing more than one job on the team.
A)True
B)False
Q2) In the norming stage of team development,the group really begins to come together as a coordinated unit.
A)True
B)False
Q3) When a team achieves its performance goals regarding quantity,quality,and timeliness of work results,the __________ characteristic of team effectiveness is being demonstrated.
A)task performance
B)member satisfaction
C)team viability
D)team changeability
E)team excellence
Q4) Heterogeneity may limit the team in terms of ideas,viewpoints,and creativity.
A)True
B)False
Q5) A(n)__________ is set up to deal with a specific problem or opportunity.
Page 8
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Chapter 8: Teamwork and Team Performance
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157 Flashcards
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Sample Questions
Q1) A role is a set of expectations associated with a job or position on a team.
A)True
B)False
Q2) The __________ to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.
A)informal withdrawal approach
B)privacy approach
C)informal isolation approach
D)formal seclusion approach
E)formal retreat approach
Q3) Groupthink can be avoided by doing all of the following EXCEPT:
A)assigning the role of critical evaluator to each group member.
B)creating subgroups that each work on the same problem.
C)inviting outside experts to observe and react to group processes.
D)having the leader express his/her preference for a particular course of action.
E)writing alternative scenarios for the intentions of competing groups.
Q4) Decision by __________ is being used when a chairperson,leader,or manager makes a decision for the team.
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Chapter 9: Decision-Making and Creativity
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132 Flashcards
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Sample Questions
Q1) In the Vroom,Yetton,and Jago decision-making model,__________ are made when the manager or team leader uses information that he or she possesses and decides what to do without involving others.
A)groupthink decisions
B)authority decisions
C)consultative decisions
D)group decisions
E)minority decisions
Q2) Decision-Making choices usually have a moral dimension that might be overlooked.
A)True
B)False
Q3) Describe the concept of escalating commitment.Explain why escalating commitment can occur.
Suggested
Q4) Intuition adds elements of flexibility and spontaneity to Decision-Making,thereby offering potential for creativity and innovation.
A)True
B)False
Q5) A(n)__________ is the degree of likelihood of an event's occurrence.
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Chapter 10: Conflict and Negotiation
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153 Verified Questions
153 Flashcards
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Sample
Questions
Q1) Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department.Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end.Len uses which conflict management style?
A)Competition
B)Avoidance
C)Collaboration
D)Accommodation
E)Compromise
Q2) __________ distributive negotiation takes place when one party is willing to make concessions to the other to get things over with.
A)Indirect
B)Hard distributive
C)Direct distributive
D)Integrative
E)Soft distributive
Q3) When conflict is expressed openly in behavior,it is said to be manifest conflict.
A)True
B)False
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Page 11
Chapter 11: Communication and Collaboration
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149 Flashcards
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Sample Questions
Q1) Inside an organization,employees communicate across departmental levels through parallel communication.
A)True
B)False
Q2) There are six sources of noise that are common to most interpersonal exchanges.These six sources are __________.
A)semantic problems,proximity problems,mixed messages,cultural differences,absence of planning,and status effects
B)cultural differences,physical distractions,semantic problems,mixed messages,absence of feedback,and status effects
C)mixed messages,cultural differences,absence of feedback,proximity problems,absence of commitment to effective communication,and status effects
D)physical distractions,semantic problems,absence of feedback,cultural differences,absence of commitment to effective communication,and cultural differences
E)tangible distractions,people problems,inconsistent messages,cultural differences,absence of prior planning,and absence of feedback
Q3) The types of information flows in organizations are __________ and __________.
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Page 12
Chapter 12: Power and Politics
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153 Flashcards
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Sample Questions
Q1) Power-oriented behavior is action directed primarily at developing or using relationships in which other people are to some degree willing to defer to one's wishes.
A)True
B)False
Q2) According to Chester Barnard,subordinates accept a directive from a superior when one or the other of the following conditions is met: (a)the subordinate can and must understand the directive,or (b)the subordinate must feel mentally and physically capable of carrying out the directive.
A)True
B)False
Q3) __________ power is the access to and/or the control of information.
Q4) The zone of indifference is fixed.
A)True
B)False
Q5) The traditional view of power considers it to be relational in terms of problems and opportunities,whereas the empowerment view looks at power in terms of the ability to make things happen.
A)True
B)False
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Chapter 13: Leadership Essentials
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Transactional leaders are those leaders who are capable of having a profound and extraordinary effect on followers.
A)True
B)False
Q2) House's path-goal theory of leadership assumes that a leader's key function is to _________ in the work setting.
A)maintain his or her work behaviors
B)keep changing his or her behaviors
C)reinforce his or her typical behaviors
D)adjust his or her behaviors to complement situational contingencies
E)teach employees his or her normal behaviors
Q3) Consideration is analogous to socioemotional leadership and initiating structure is analogous to task leadership.
Q5) The path-goal theory predicts that __________ leadership is expected to have a positive impact on subordinates when the task is ambiguous.
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Chapter 14: Leadership Challenges and Organizational Change
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137 Verified Questions
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Sample Questions
Q1) The leadership context of __________ refers to a dramatic departure from prior practice and sudden threats to high-priority goals with little or no response time.
A)stability
B)crisis
C)retrenchment
D)dynamic equilibrium
E)near the edge of chaos
Q2) The GLOBE theoretical model presents summary comparisons among culture clusters to indicate which clusters are most likely to endorse or refute the importance of six CLT leadership prototype dimensions.
A)True
B)False
Q3) Shared leadership is the only way to lead in business today.
A)True
B)False
Q4) The term __________is used to stress the establishment of a norm where the leader is expected to ask questions,raise issues,and help gather information for unit members.
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Q5) A(n)__________ is a discrepancy between the desired and the actual conditions.
Chapter 15: Organizational Culture and Innovation
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Sample Questions
Q1) The process of external adaptation often begins with the establishment of a unique identity; that is,each collection of individuals and each subculture within the organization develops some type of unique definition of itself.
A)True
B)False
Q2) "How do members resolve the daily problems associated with living and working together?" is a cultural question pertaining to the survival issue of __________.
A)institutional adaptation
B)structural adaptation
C)internal integration
D)external adaptation
E)systematic integration
Q3) When employees at 3M talk about the quality of their products and the useful products they have brought to market,they are addressing the __________ aspect of organizational culture.
Q4) One of the key ways management influences the organizational culture is through the __________ it establishes.
Q5) Societal cultures may actually be __________ into organizations.
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Chapter 16: Organizational Goals and Structures
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Sample Questions
Q1) Beyond substituting for direct management supervision,formalization is often used to simplify jobs.
A)True
B)False
Q2) __________ deals with setting standards,measuring results versus standards,and instituting corrective action.
Q3) Process controls focus on desired targets and allow managers to use their own methods for reaching defined targets.
A)True
B)False
Q4) Organizations do not operate in a social vacuum,but rather they reflect the needs and desires of the societies in which they operate.
A)True
B)False
Q5) __________ goals are the goals that define the type of business an organization is in.
Q6) __________ goals reflect the intended contributions of an organization to the broader society.
Q7) __________ are diagrams that depict the formal structures of organizations.
Page 17
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