Organizational Communication Exam Solutions
Course Introduction
Organizational Communication explores the principles, processes, and practices involved in communication within formal organizations. The course examines how information flows, how networks are formed, and how communication shapes organizational culture, structure, and decision-making. Topics include internal and external communication strategies, leadership communication, conflict management, and the use of new communication technologies. Students will learn to analyze and improve communication effectiveness in various organizational contexts, enhancing their ability to navigate and contribute to complex workplace environments.
Recommended Textbook
BCOM7 7th Edition by Carol M. Lehman
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Chapter 1: Establishing a Framework for Business Communication
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Q1) In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization.
A)True
B)False
Answer: True
Q2) _____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself.
A)Proxemics
B)Kinesics
C)Chronemics
D)Ethics
Answer: D
Q3) Entertainment is a common purpose of communication in the workplace, whereas informing and persuading are not.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Focusing on Interpersonal and Group Communication
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Q1) Which of the following is an accurate statement about casual listening?
A)It requires much emotional or physical effort.
B)It negatively affects our emotional health.
C)It involves the search for data or material.
D)It provides relaxing breaks from more serious task.
Answer: D
Q2) _____ is characterizedby the leader's giving detailed rules and instructionand monitoring closely that they are followed.
A)Directive behavior
B)Supportive behavior
C)Visual kinesic communication
D)Vocal kinesic communication
Answer: A
Q3) Supportive behavior is characterizedby a leader's giving detailed rules and instructionsand monitoring closely that they are followed.
A)True
B)False
Answer: False
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Chapter 3: Planning and Decision Making
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Q1) Perception is limited by previous experiences and attitudes toward the sender of the message.
A)True
B)False
Answer: True
Q2) A(n) _____ involves a dynamic workplace with leaders who stimulate innovation.
A)hierarchy culture
B)market culture
C)clan culture
D)adhocracy culture
Answer: D
Q3) Written defamatory remarks are referred to asslander.
A)True
B)False
Answer: False
Q4) Face-to-face meeting is the most convenient channel forconveying large amounts of information.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Preparing Written Messsages
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Q1) Passive voice enables:
A)placing greater emphasis on a writer's concerns.
B)subordinating an unpleasant thought or avoiding finger-pointing.
C)placing more emphasis on who did it than on what was done.
D)conveying ideas more vividly.
Q2) Business communicators normally use passive voice moreheavily than active voice because passive voice conveysideas more vividly.
A)True
B)False
Q3) A _____ is a phrasein which one word unnecessarily repeats an ideacontained in an accompanying word.
A)cliché
B)redundancy
C)jargon
D)euphemism
Q4) _____ involves breaking down information into easilydigestible pieces.
A)Connotation
B)Chunking
C)Jargon
D)Redundancy
Page 6
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Chapter 5: Communicating Electronically
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Q1) Car Zone Announces Top SalespersonYou are the vice president of Sales for a Car Zone dealership in South Florida. Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales people are recognized at an annual banquet and presented with a certificate. The top sales person for the year is Brandon Spellman.Required:Write an email message to Car Zone employees congratulating all award winners and announcing Brandon Spellman as the top salesperson of the year.
Q2) Describe in detail the common guidelines a user should follow to ensure that he or she is not seen as a discourteous cellphone user.
Q3) Voice mail technology:
A)increases telephone tag.
B)allows flexibility in staying in touch without the aid of a computer.
C)allows visitors to change the original posted message.
D)provides a platform for people with shared interests to communicate.
Q4) Unlikeweb pages, socialmedia:
A)prohibits users from generating their own content.
B)enables people to connect online and have a conversation.
C)discourages online interaction.
D)requires authorization before posting.
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Chapter 6: Delivering Good- and Neutral-News Messages
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Q1) Extension of Credit to InfoSearchYou have received a request for credit from a company called InfoSearch for online databases available from your company. You are a vendor for information databases, and subscribers to your services may contract for 12-month access to this information. You offer various service packages that provide access to specific databases. InfoSearch wants the Standard Package which allows access to a selection of your company's available databases. The extension of credit will allow InfoSearch to order additional levels of service as needed and pay for them on a monthly basis.Required: Send a letter stating that credit is granted to Andrea Schmidt at InfoSearch.
Q2) Which of the following is a feature of the deductive sequence approach for a good-news message?
A)The first sentence is very difficult to write, so it makes it difficult for the details to follow.
B)The last sentence is emphasized, while the first sentence is ignored.
C)The first sentence mentions the good news making the audience more receptive to the details that follow.
D)The arrangement of the message makes it extremely time consuming to understand the idea and move through the details.
Q3) Identify the use of memos and letters in communicating messages.
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Chapter 7: Delivering Bad-News Messages
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Q1) Which of the following steps should a company's plan of action for a crisis include?
A)It should account for all possible crises.
B)It should safeguard only the top management.
C)It should identify who will need to be blamed for a crisis.
D)It should establish emergency procedures.
Q2) If the bad news appears in the first sentence of a message, the receiver will:
A)easily accept the reasons that follow.
B)curb the urge to counter-argue.
C)react in a negative manner.
D)concentrate on understanding the supporting details.
Q3) Sharing bad news via telephone minimizes the misinterpretation of highly sensitive messages.
A)True
B)False
Q4) Identify the steps in a company's plan of action for a crisis.
Q5) Determine the different techniques that can be used to subordinate bad news in a bad-news message.
Q6) Under which circumstances can the inductive approach to writing a bad-news message be disregarded?
Page 9
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Chapter 8: Delivering Persuasive Messages
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Q1) What are the techniques that can be used to overcome people's natural resistance to price
Q2) Explain how Maslow's need hierarchy can help a person write a more effective persuasive message to the receiver.
Q3) _____ is the ability of a sender to influence others to accept his or her point of view.
A)Persuasion
B)Stimulation
C)Integration
D)Accession
Q4) The attention-getter in a sales message should achieve several important objectives: introduce a relationship, focus on a central selling feature, and use an original approach.
A)True
B)False
Q5) Companies should not welcome claims as a majority of them are from unethical individuals.
A)True
B)False
Q6) Discuss the principles to be followed while preparing persuasive messages.
Page 10
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Chapter 9: Understanding the Report Process and Research Methods
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Q1) A report that provides a written description of how an organization can meet the needs of another organization is known as a _____.
A)memo
B)proposal
C)hypothesis
D)recommendation
Q2) Technicorp Electronics, a chain of stores selling electronics in the north-east region of the United States, is interested in determining whether they are paying their sales representatives an appropriate salary. They have decided to conduct a survey across electronics stores all over the north-east region of the United States to determine how well they are paying their employees. Limit and define the scope of the issues by answering the five Ws and writing a statement of purpose.
Q3) The development of an effective survey instrument, such as a questionnaire or interview guide, is critical to obtaining reliable and valid data.
A)True
B)False
Q4) Distinguish between formal and informal reports.
Q5) Differentiate between periodic reports and functional reports.
Page 11
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Chapter 10: Managing Data and Using Graphics
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Q1) Creating an Appropriate VisualSusan has been asked to give a presentation on budgeting to help her audience understand where and how they spend their money. From the data that she has gathered, she discovers that the typical household spends their income in the following areas proportionally to their monthly pay:35% Housing20% Transportation20% Food10% Health care and health insurance5% Clothing5% Credit card debt and interest5% EntertainmentSelect an appropriate visual to depict this information and explain why the visual would be appropriate for the presentation.
Q2) Stacy is tasked with presenting sales figures of the five newly opened department stores of the Illumination Company in the state of Missouri. These data should be represented in a _____.
A)photograph
B)pictogram
C)map
D)Gantt chart
Q3) Incorporating Graphics in TextThe following are poor examples of an introduction to a graphic. Rewrite each of these sentences to introduce the graphic based on the effective pattern for incorporating graphics in text. Provide any additional information that may be needed.
Q4) Explain the advantages of common language.
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Chapter 11: Organizing and Preparing Reports and Proposals
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Q1) You have been asked to compare Product A with Product B based upon three criteria: cost, reliability, and durability. Using roman numerals, write the content outline for this task. Assume you would have a standard introduction and conclusion.
Q2) Which of the following best describes an appendix of a report?
A)The appendix contains supplementary information that supports the report but is not appropriate for inclusion in the report itself.
B)The appendix is an alphabetical listing of the sources used in preparing the report.
C)The appendix summarizes the essential elements in an entire report.
D)The appendix is an alphabetical guide to the subject matter in a report where the subject and each page number on which the subject appears are listed.
Q3) When a consultant proposes a program to a client, a memorandum report is preferred over a letter report.
A)True
B)False
Q4) What are the three purposes served by the preliminary parts in a report
Give an example of a preliminary part that serves each purpose.
Q5) Discuss the guidelines for preparing a proposal.
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Chapter 12: Designing and Delivering Business
Presentations
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Q1) Manuscript presentation is a presentation in which a speaker is called on without prior notice.
A)True
B)False
Q2) The members of the national organization Toastmasters, members are required to speak on various topics on a regular basis. In one of its events, a member pulls a topic from a hat, spends a few minutes preparing, and then gives a 3-5 minute presentation on the topic. What kind of presentation is this?
A)Memorized presentation
B)Scripted presentation
C)Extemporaneous presentation
D)Impromptu presentation
Q3) Which of the followingallows acompany to conduct a presentation in real time overthe Internet simultaneously with a conference telephonecall?
A)Webcasting
B)Stand-alone presentations
C)Videoconferencing
D)Augmented reality conferencing
Q4) List five communication benefits of videoconferencing.
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Chapter 13: Preparing Resumes and Application Messages
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Q1) In arésumé,the qualifications section must:
A)provide information about an applicant's employment history.
B)be specific enough to be meaningful yet general enough to apply to a variety of jobs.
C)vary depending on the information identified in the analysis of self, career, and job.
D)combine an applicant's career objective with his or her unique selling points.
Q2) Discuss in detail the guidelines to be followed to produce a designed resume.
Q3) The job search process begins with identifying a job listing using electronic sources.
A)True
B)False
Q4) To avoid a tone of egotism in a resume, _____.
A)do not use action verbs that provide emphasis
B)do not use too many adjectives or adverbs that seem overly strong
C)divide the list of activities into appropriate divisions and then select an appropriate label
D)summarize information that is relevant but does not merit several separate lines
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Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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Q1) According to theEqual Employment Opportunity Commission (EEOC)and Fair Employment Practices Guidelines, what are the topics an employer should not introduce in an interview?
Q2) In a series interview, multiple candidates meet with an interviewer at the same time.
A)True
B)False
Q3) Which of the following isrecommended behavior in a job interview?
A)Emphasize a rising intonation at the end of sentences.
B)Always use the interviewer's first name unless specifically invited to do otherwise.
C)Expand your answer if the interviewer's eyes are glazing over.
D)Maintain appropriate eye contact, and use your body language to convey confidence.
Q4) At the end of an interview, the interviewer will provide cues indicating that the interviewis completed by rising or making a comment aboutthe next step to be taken.
A)True
B)False
Q5) What are follow-up messages
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