Organizational Communication Exam Review
Course Introduction
Organizational Communication explores the processes, methods, and dynamics of communication within organizations. Students learn how information is exchanged, interpreted, and managed among individuals and groups in professional environments. The course covers key topics such as organizational culture, leadership communication, conflict resolution, decision-making, information flow, networks, and the impact of new communication technologies. Emphasis is placed on developing practical skills for effective internal and external communication, analyzing case studies, and understanding the role communication plays in organizational success and change management.
Recommended Textbook
Communicating for Results 10th Edition by Cheryl Hamilton
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14 Chapters
623 Verified Questions
623 Flashcards
Source URL: https://quizplus.com/study-set/939
Page 2
Chapter 1: The Communication Process
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/18508
Sample Questions
Q1) According to your text,which of the following definitions more accurately describes communication?
A) Communication is the process of transferring thoughts and ideas from one person to another.
B) communication is the process of people sharing thoughts, ideas, and feelings with each other in commonly understandable ways.
C) Communication is a process of skillfully selecting and sorting ideas to be sent to the listener.
D) Communication is the process of acting on information.
Answer: B
Q2) After asking a question,approximately how long should you wait before rephrasing the question or giving an answer?
A) 2 seconds
B) 3 seconds
C) 5 seconds
D) 10 seconds
Answer: D
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Page 3
Chapter 2: Communication in the Workplace
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) A current application of the human resources model is the QUALITY CIRCLE.
A)True
B)False
Answer: True
Q2) Current implementation of the Systems/Contingency Model is represented by
A) a company using quality control circles to solve work problems.
B) a company using time-motion studies to determine minimum task performance.
C) a company with its own employee exercise and recreation facilities.
D) a company that adapts its procedures to the culture of its employees.
Answer: D
Q3) The communication structure of an organization is best shown by its A) division of labor.
B) span of control.
C) organizational chart.
D) written policies and rules.
Answer: C
Q4) THEORY X assumes that people are naturally lazy.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Conflict, Culture, and Relationships
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by
A) withdrawing/avoidance.
B) smoothing/accommodating.
C) forcing/competition.
D) compromising.
E) problem solving/collaboration.
Answer: A
Q2) When our expectations of others are not fulfilled,we often react with suspicion and withdrawal of our TRUST.
A)True
B)False
Answer: True
Q3) AVOIDING (WITHDRAWAL)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Effective Listening
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) A noisy typewriter or duplicating machine can become a PHYSICAL barrier to effective listening.
A)True
B)False
Q2) A listener observes that the speaker is relying heavily on her notes and seems tense.He concludes that the speaker doesn't know her topic.The listener is engaged in which listening stage?
A) sensing B) evaluating C) interpreting D) responding
Q3) According to recent research,60% of worker error is caused by poor LISTENING.
A)True
B)False
Q4) What is "semantic" barriers to effective listening? Give an example to illustrate your answer.
Q5) Discuss the evaluating stage of listeninig,focusing on judgements listeners make in this staet and personal factors that might affect their judgements.
Q6) List and briefly discuss at least three signs of poor listening.
Page 6
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Chapter 5: Nonverbal Communication
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) The science of touch in nonverbal communication is referred to as
A) proxemics.
B) haptics.
C) chronemics
D) kinesics
Q2) Managers and employees,regardless of their positions in their organization,constantly send hidden messages to those around them.Many are sent
A) intentionally with the sender always being aware of them.
B) intentionally without the sender being aware of them.
C) unintentionally with the sender being aware of them.
D) unintentionally without the sender being aware of them.
Q3) The MOUTH is the most expressive part of the face and has a considerable effect on communication.
A)True
B)False
Q4) Discuss the steps to take to improve you nonverbal skills.
Q5) How is it possible to change the patterns of interactions among discussing participants by changing their seating arrangements? Give specific examples.
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Chapter 6: Overcoming Obstacles to Communication in the Electronic Age
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety anxiety? Be specific.
Q2) Although all of the following are important,which one should be the first step when giving instructions?
A) Begin with simple, easy-to-understand words.
B) Begin with simple comparisons.
C) Begin with an overall picture.
D) Begin with specific explanations.
Q3) Whether a behavior is considered sexual harassment depends on the INTENTIONS of the HARASSER.
A)True
B)False
Q4) Which of the following statements is not true about people who experience a high level of communication anxiety?
A) They are perceived as less competent.
B) They are less likely to be offered an interview.
C) Their status and pay is no different than that of less anxious people.
D) They experience less job satisfaction.
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Chapter 7: Basic Information for All Types of Interviews
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Which of the following is a direct question?
A) "Tell me about your experience in sales."
B) "How many hours do you have in your major field of study?"
C) "Which do you enjoy the most--working on your own or working under close supervision?"
D) "Do you still arrive late to most meetings?"
Q2) Assume that you are interviewing a person for a college teaching position and are trying to determine whether this professor enough of a people person to be hired by your college,which has its moto: "Always the student first." List five questions you might ask,list them in either the funnel or inverted funnel,and say why you selected that particular sequence.
Q3) A question that gives maximum control and freedom to the interviewee is called the OPEN-ENDED question.
A)True
B)False
Q4) Usually the closing phase of any type of interview begins with a specific or general SUMMARY.
A)True
B)False
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Chapter 8: The Employment Interview
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48 Verified Questions
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Sample Questions
Q1) The INTERVIEWEE has a responsibility to be prepared to ask questions during an interview.
A)True
B)False
Q2) Research suggests that,when answering questions,successful job applicants
A) avoid use of technical jargon.
B) describe job weaknesses by apologizing for them.
C) use humor when appropriate.
D) brag about their personal accomplishments.
Q3) Yahoo received negative backlash when their CEO,Scott Thompson,was accused of lying about his academic credentials.The fact was uncovered by:
A) members of the newspaper media.
B) members of the board of directors.
C) irate customers.
D) a dissident shareholder group.
Q4) "What personal qualities do you have that you think would be helpful in working with people within our organization?"
A) Lawful
B) Unlawful
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Chapter 9: Small Group Communication and Problem-Solving
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Identify what symptoms of groupthink contributed to the Columbia Shuttle Disaster?
Q2) List the steps of using the NGT as a decision making method and then discuss the advantages and disadvantages of using it.
Q3) Discuss the pros and cons of where in the problem-solving process criteria should be established.
Q4) A budget committee needs to reach a decision which results in commitment from all of the members.Which decision making method would best enable them to meet this goal?
A) compromise
B) vote
C) consensus
D) leader
Q5) Effective teams
A) move toward the solution in a cyclical manner, but accomplish the process in a linear manner.
B) follow an organized procedure, but aren't overly rigid.
C) always move smoothly from step to step of the problem solving sequence.
D) all of the above.
11
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) How do the leader responsibilities differ from virtual to face-to-face meetings?
Q2) Democratic leadership should be sought when
A) the group is very large.
B) time for a decision is short.
C) tasks are fairly complicated.
D) group agreement is not required.
Q3) Which of the following is NOT one of the skills necessary for teams to use to achieve successful communication?
A) empathic listening
B) commitment and preparation
C) open-mindedness
D) flexibility
Q4) When (1)the time needed to reach a decision,(2)the time required to get group commitment,and (3)the time required to implement the decision are considered,which management style tends to take the least total time?
A) autocratic
B) democratic
C) laissez-faire
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Page 12
Chapter 11: Informative Presentations
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) What are some specific suggestions you could give as a speaker planning to give a presentation an audience suspected to be "uninterested."
Q2) A question designed to make the audience think,and for which no answer is expected,is known as a(n)
A) rhetorical question.
B) paraphrase.
C) actual question.
D) thinking question.
Q3) Which of the following is the best example of an opening sentence for a speech?
A) I want to inform you of the warning signs of cancer.
B) Today we will talk about the warning signs of cancer, so everyone can know what to look for.
C) Three years ago, one of my best friends--a young woman about your age--was told she had cancer.
D) Most of you are unaware of the warning signs of cancer, but you should be; so I am going to tell you about them.
Q4) BLOGS are messages of 140 characters or less posted on Twitter.com.
A)True
B)False
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Chapter 12: Verbal and Visual Supporting Materials
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) According to Sandberg,how much money do bad PowerPoint presentations cost companies in Wasted time?
A) $155 million
B) $177 million
C) $203 million
D) $252 million
Q2) To present proof of an idea,you would least likely use
A) statistics.
B) expert opinion.
C) comparison.
D) examples.
Q3) Gives examples of three of the principles for having quality color visuals.
Q4) Passing around materials that an audience can see and hold during your speech
A) is always helpful in holding attention.
B) is recommended at the conclusion of the presentation. C) is best when you have too many aids to show from up front.
D) will take a lot of pressure off you as a speaker.
Q5) Discuss what steps the military might take to improve the quality of PowerPoint presentations without outright banning their use.
Page 14
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Chapter 13: Persuasive Presentations
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47 Flashcards
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Sample Questions
Q1) There are three characteristics of successful team presentations.They are
A) well-planned, smooth content; visual aids for all speakers; and a quiet environment.
B) rehearsal, dynamic performance, and listener analysis.
C) a coordinator for transitions; visual aids kept to a minimum; and a smooth, simple performance.
D) smooth flowing content; creative, professional visuals; and dynamic team performance.
Q2) The team can estimate the length of the team presentation by
A) the number of presenters.
B) the number of topics.
C) the number of visual aids used.
D) the length of the outline.
Q3) How can you improve your credibility?
Q4) What is meant by "inoculating" listeners during a persuasive presentation?
Q5) Discuss the differences between presentations to convince and presentation to actuate.Use actual persuasive topics to illustrate your response.
Q6) Discuss the steps of Monroe's Motivated Sequence and explain which type of persuasive presentation it is best used for.
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Chapter 14: Polishing Your Written Communication
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Discuss the different tips used in writings to persuade.
Q2) Discuss why you think Steven Glass should or should not be admitted to the California Bar Association.
Q3) Briefly discuss why some people distort,exaggerate,or plagiarize in their written communication.
Q4) Discuss the four tools that will aid understanding in writing to inform.
Q5) Discuss the various parts of a persuasive report.
Q6) In writing thank-you letters,you should
A) keep the tone friendly, even "chummy."
B) not worry about length, but instead include many details.
C) not mention anything out of the ordinary that occurred.
D) be sure to mention your interest and enthusiasm for the position.
Q7) Because there are no facial expressions or gestures to accompany a written message,it is EASIER to interpret them accurately.
A)True
B)False
Q8) Avoid using all CAPITAL letters in writing unless it is needed for emphasis.
A)True
B)False
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