Organizational Communication Exam Questions - 576 Verified Questions

Organizational Communication Exam Questions

Course Introduction

Organizational Communication explores the flow of information and meaning within organizations, examining how communication shapes workplace culture, decision-making, leadership, and group dynamics. This course provides students with a foundation in key theories, models, and processes of communication in professional settings, including interpersonal, group, and intercultural communication, as well as the impact of technology and digital media. Through case studies, practical exercises, and critical analysis, students learn to identify and address communication challenges, fostering more effective collaboration and organizational success.

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Organizational Behaviour 4th Canadian Edition by Angelo Kinicki (1)

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14 Chapters

576 Verified Questions

576 Flashcards

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Page 2

Chapter 1: Introduction to the Field of Organizational Behavior

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36 Verified Questions

36 Flashcards

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Sample Questions

Q1) Which response characterizes the 21^st century manager?

A)periodic learning

B)limited input for individual decisions

C)multidirectional communication pattern

D)command-and-control management

E)monocultural orientation

Answer: C

Q2) The extension of business operations to markets around the globe refers to:

A)partnerships with non-traditional groups

B)workforce diversity

C)employment equity

D)globalization

E)developmental practices

Answer: D

Q3) Theory Y assumes individuals are pessimistic and negative.

A)True

B)False

Answer: False

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Chapter 2: Individual Behavior, Personality, and Values

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29 Verified Questions

29 Flashcards

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Sample Questions

Q1) What is fundamental attribution bias?

A)The tendency to emphasize personal characteristics

B)The tendency to emphasize situational characteristics

C)The tendency to ignore failures

D)The tendency to take personal responsibility for successes

E)The tendency to consider events immediately before any observed behaviours

Answer: A

Q2) Perception involves a 3-stage sequence of information processing.

A)True

B)False

Answer: False

Q3) Helen is working by herself at a shoe store as her two colleagues are at home sick.Her supervisor comments on the messy displays and poor customer service, ignoring that the store is short staffed.This is an example of:

A)stereotypes

B)perception

C)bullying

D)workplace aggression

E)fundamental attribution bias

Answer: E

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Chapter 3: Perceiving Ourselves and Others in Organizations

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34 Verified Questions

34 Flashcards

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Sample Questions

Q1) The area of emotional intelligence is important in the workplace because social problem solving and the ability to control one's emotions

A)cannot be learned

B)is difficult to identify in job interviews

C)is necessary for customer service

D)can be taught and learned

E)is dealt with in Universities across Canada

Answer: D

Q2) Self-monitoring is like any other individual difference - not a matter of right or wrong but

A)the belief that one has no control over one's environment

B)behaviour that can be attributed to external factors

C)a source of diversity that needs to be adequately understood

D)an attitude concerning various facets of one's job

E)a management method to motivate and intimidate

Answer: C

Q3) There is an ideal employee personality.

A)True

B)False

Answer: False

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Chapter 4: Workplace Emotions, Attitudes, and Stress

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49 Verified Questions

49 Flashcards

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Sample Questions

Q1) Marcia feels she has an obligation to her employer and to continue employment at the organization.This is referred to as:

A)continuance commitment

B)affective commitment

C)normative commitment

D)organizational commitment

E)psychological contract

Q2) An attitude is

A)one's beliefs

B)a preferred way of behaving

C)the similarity between personal values and organizational values

D)a learned predisposition to respond to a given object

E)avoiding conflict

Q3) A person's values will never change.

A)True

B)False

Q4) Receiving good pay and promotional opportunities could be an example of a met expectation for job satisfaction.

A)True

B)False

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Chapter 5: Employee Motivation

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36 Verified Questions

36 Flashcards

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Sample Questions

Q1) If performance is measured at the individual level, rewards must be given

A)at the next performance appraisal

B)for individual achievement

C)for all team members

D)only if the whole company benefited

E)if the reward has a high valence

Q2) Which of the following are core job characteristics according to the job characteristic model?

A)skill variety

B)task identity

C)autonomy

D)feedback from the job

E)skill variety, task identity and significance, autonomy, feedback from the job

Q3) Intrinsic motivation occurs when an individual is turned on to his or her work due to external factors.

A)True

B)False

Q4) Feedback enhances the effect of specific, difficult goals.

A)True

B)False

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Chapter 6: Decision Making and Creativity

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37 Flashcards

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Sample Questions

Q1) A group becomes a team when

A)Leadership becomes a shared activity

B)Accountability shifts from strictly individual to both individual and collective

C)The group develops a purpose or mission

D)Problem solving becomes a way of life

E)All of the responses are correct

Q2) The task roles of initiator and energizer are goal-directed roles.

A)True

B)False

Q3) Group cohesiveness, or the 'we feeling' develops during which stage according to the theory of group development?

A)forming

B)storming

C)norming

D)performing

E)adjourning

Q4) Group think can occur if groups are friendly and tight knit.Poor decision making can result.Explain the eight classic symptoms of group think.How would you overcome group think?

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Chapter 7: Team Dynamics

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36 Verified Questions

36 Flashcards

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Sample Questions

Q1) A/an ___________________ is characterized by timid and self-denying behaviour and is ineffective.

A)assertive style

B)non-aggressive style

C)non-assertive style

D)aggressive style

E)non-verbal style

Q2) Defensiveness is one element of which source of nonverbal communication?

A)touch

B)facial expressions

C)eye contact

D)body movement and gestures

E)active listening

Q3) There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?

A)men are less likely to ask for information or directions

B)women tend to temper criticism with positive buffers

C)women tend to apologize even when they have done nothing wrong

D)women tend to give directions in indirect ways

E)men tend to give criticism indirectly

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Chapter 8: Communicating in Teams and Organizations

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38 Verified Questions

38 Flashcards

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Sample Questions

Q1) The five conflict-handling styles include integrating, obliging, dominating, avoiding, and compromising.

A)True

B)False

Q2) John and Dave work together.They disagree and bicker and customers complain to managers that the two men would rather argue than serve.What type of conflict is occurring?

A)functional conflict

B)dysfunctional conflict

C)personal conflict

D)workplace conflict

E)peer conflict

Q3) Puffery is a method of weakening the opponent.

A)True

B)False

Q4) Create a table of the three types of conflict.Identify the type of conflict, the characteristics of the conflict and how to manage the conflict.

Q5) There are six techniques for ADR resolution.List and explain the six techniques.

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Page 10

Chapter 9: Power and Influence in the Workplace

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48 Verified Questions

48 Flashcards

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Sample Questions

Q1) Threats of punishment and actual punishment give individuals ________ power.

A)reward

B)coercive

C)expert

D)legitimate

E)social

Q2) Political maneuvering is triggered by uncertainty.Common source(s) of uncertainty is/are

A)weak group competition

B)certainty as the cause of change

C)unclear objectives and vague performance measures

D)high turnover

E)job dissatisfaction

Q3) The network level is the 2^nd level of political action within an organization.

A)True

B)False

Q4) Logrolling is political wheeling and dealing that can assist in sound thinking.

A)True

B)False

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Chapter 10: Conflict and Negotiation in the Workplace

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53 Verified Questions

53 Flashcards

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Sample Questions

Q1) House's revised Path-Goal theory includes

A)an expanded list of leader behaviours

B)the role of intrinsic motivation and empowerment in influencing leadership effectiveness

C)the concept of shared leadership

D)House did not modify or revise his original Path-Goal theory

E)(1) an expanded list of leader behaviours, (2) the role of intrinsic motivation and empowerment in influencing leadership effectiveness and, (3) the concept of shared leadership

Q2) The two groups of contingency variables in Robert House's Path-Goal theory are (1) employee characteristics, and (2) leader characteristics.

A)True

B)False

Q3) Which behaviour does a transformational leader not demonstrate?

A)trust

B)self-sacrifice

C)punish employees

D)serves as moral agents

E)focus on objectives that transcend the immediate needs of the work group

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Page 12

Chapter 11: Leadership in Organizational Settings

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48 Verified Questions

48 Flashcards

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Sample Questions

Q1) In a new organization, espoused values are generally established by the A)employees

B)through the mission and vision

C)founder

D)customers

E)team

Q2) Which of the following developmental networks describe a few strong ties between a protégé and a mentor that comes from one social system?

A)traditional network

B)receptive network

C)opportunistic network

D)entrepreneurial network

E)mentor network

Q3) Linking pay and bonuses to collaborating with other units, acting ethically, and avoiding abusive behaviour is an important mechanism for maintaining or changing culture.

A)True

B)False

Q4) According to Schein, what mechanisms can be put in place to change organizational culture.

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Chapter 12: Designing Organizational Structures

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40 Verified Questions

40 Flashcards

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Sample Questions

Q1) The approach to decision making in an organic organization is

A)contingency

B)decentralized

C)centralized

D)bounded rationality

E)limited rationality

Q2) When goals are clear and agreed upon, the approach to use for organizational effectiveness is the

A)goal accomplishment approach

B)internal processes approach

C)contingency organization approach

D)organic organizations approach

E)psycho-social organization approach

Q3) Realizing the full potential of a matrix structure involves a number of steps.One step is cultural intelligence.

A)True

B)False

Q4) The old-style of organization is information rich and skills oriented.

A)True

B)False

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Chapter 13: Organizational Culture

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55 Verified Questions

55 Flashcards

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Sample Questions

Q1) Positive self-concept and tolerance for risk were negatively related to coping which change.

A)True

B)False

Q2) A set of techniques or interventions used to implement planned organizational change is

A)organizational modification

B)organization development

C)target elements of change

D)strategic plans

E)change targets

Q3) A Type A behaviour exhibits the following characteristics EXCEPT

A)multi-tasking

B)patience

C)tendency to walk, move, and eat rapidly

D)tendency to interrupt others

E)inability to relax

Q4) Provide 5 of the 11 leading reasons for resistance to change.For each reason, provide an example based on an organizational scenario.

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Chapter 14: Organizational Change

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37 Verified Questions

37 Flashcards

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Sample Questions

Q1) The research conducted by Hofstede found that

A)management theories need to be adapted to local cultures

B)cultural arrogance can no longer be afforded in a global economy

C)employees across the global were more alike than expected

D)management theories need to be adapted to the local culture and cultural arrogance is not appropriate

E)culture does not have implications for organizational practices

Q2) Explain each of the four stages in the foreign assignment cycle.

Q3) How does an understanding of organizational behaviour assist an expatriate in being successful in their foreign assignment?

Q4) Based on the research conducted by Project GLOBE, Canada ranked

A)high on performance, future orientation, and individualism

B)moderately high on assertiveness

C)moderately low on power distance

D)low on gender differentiation

E)all of the responses are correct

Q5) The GLOBE dimensions enable us to understand how cultures vary.

A)True

B)False

Q6) Elaborate on why culture is compared to peeling an onion.

Page 16

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