Organizational Communication Exam Questions
Course Introduction
Organizational Communication explores the processes, theories, and practices involved in communication within and among organizations. The course examines how communication shapes organizational culture, facilitates decision-making, manages conflict, and enables collaboration among diverse individuals and teams. Topics include formal and informal communication channels, leadership communication, ethical considerations, technological impacts, and strategies for effective internal and external communication. Students will analyze real-world case studies and develop skills to enhance their ability to communicate effectively in professional environments.
Recommended Textbook
Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Chapter 1: Business Communication in the Digital Age
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Sample Questions
Q1) A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.
Answer: knowledge
Q2) Telephone calls, conversations, interviews, meetings, and conferences are all forms of ___________ communication.
Answer: oral
Q3) The most successful job candidate in today's competitive job market
A)should have at least a 2.0 grade point average.
B)realizes that writing skills are not important except at the highest levels of management.
C)can design a really "killer" website.
D)is able to communicate effectively about work that is increasingly complex and intellectually demanding.
Answer: D
Q4) ________________ communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.
Answer: Internal
Q5) Media with high _____________ presence convey warmth and are personal.
Answer: social
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Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal
and Etiquette
Skills
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Sample Questions
Q1) ____________ listening enables you to judge and evaluate what you are hearing. You will be listening to decide whether the speaker's message is fact, fiction, or opinion. You will also be listening to decide whether an argument is based on logic or emotion.
Answer: Critical
Q2) Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree.
Answer: consensus
Q3) Select the most accurate statement about eye contact.
A)Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes.
B)Nonverbal cues, including eye contact, have identical meanings in most cultures.
C)Sustained eye contact signifies fear or stress.
D)Eye contact cannot be learned; it's an innate trait.
Answer: A
Q4) Rephrasing and summarizing a speaker's message in your own words is called
Answer: paraphrasing
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Chapter 3: Intercultural Communication
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Sample Questions
Q1) The number of foreign-born persons in the United States is decreasing.
A)True
B)False
Answer: False
Q2) Leonard will be traveling on business to a country where he knows bribes are a normal part of business. Which of the following is the best advice for Leonard?
A)Because the Foreign Corrupt Practices Act of 1977 applies only to U.S. companies, Leonard can legally pay bribes to international companies to obtain business.
B)Leonard should offer nonmonetary benefits, such as additional customer service, in lieu of paying bribes.
C)Paying bribes is just a normal cost of doing business, and Leonard will be able to include the bribes he pays on his expense report.
D)So that Leonard's company can remain competitive globally, Leonard should pay any bribe requested.
Answer: B
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5
Chapter 4: Planning Business Messages
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Sample Questions
Q1) Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, he should
A)call or e-mail all members of his audience to learn more about them.
B)realize that he can't write a good message unless he knows exactly who the readers will be.
C)try to get a general idea of who his audience is.
D)not worry at all about who his audience is.
Q2) Which of the following sentences uses conversational, middle-level diction?
A)Hey, dude! UR not gonna believe this! Come by 2C me B4 you leave 2day.
B)Salutations! I deem it possible that you will be perplexed by what has transpired on this very day. Please approach my office to confer with me before you depart for the present day.
C)Hello! You will not believe what I just learned. Drop by my office before you leave today to discuss it.
D)All of these sentences use conversational, middle-level diction.
Q3) Good writers spend most of their time ____________________, which is the third phase of the writing process.
Q4) Business communicators should anticipate both primary and ____________________ audiences.
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Chapter 5: Organizing and Drafting Business Messages
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Sample Questions
Q1) A well-organized message helps the reader understand relationships and accept the writer's view.
A)True
B)False
Q2) One of the most important tasks in preparing well-organized messages is
A)using a direct organizational pattern.
B)creating a well-formatted title page.
C)including ample tables and charts.
D)grouping similar ideas together.
Q3) Each major component in an outline should be divided into at least five subcategories.
A)True
B)False
Q4) The second phase of the 3-x-3 writing process includes researching, organizing, and ____________________.
Q5) Placing the main idea first or last in a sentence is a good way to emphasize it.
A)True
B)False
Q6) Looking in the files and talking with your boss are examples of ____________________ research methods.
Page 7
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Some experts recommend spending about half the total composition time editing, proofreading, and evaluating a document.
A)True
B)False
Q2) ____________________ a document involves correcting its grammar, spelling, punctuation, format, and mechanics.
Q3) Which of the following represents the best writing?
A)Dominique conducted an investigation of the company's financial statements.
B)Elena reported her findings.
C)Please give consideration to my proposal.
D)The general manager made the assumption that Alex had contacted the customer.
Q4) Careful proofreaders should look for problems with spelling, grammar, punctuation, names and numbers, and ____________________.
Q5) Headings are used only in reports; they are never used in letters, memos, or e-mail messages.
A)True
B)False
Q6) The KISS formula refers to Keep It Short and ____________________.
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Chapter 7: Short Workplace Messages and Digital Media
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Sample Questions
Q1) Shondra is starting a new administrative position and knows that she'll be writing a lot of e-mail messages. What is the best advice you can give her?
A)Don't put anything in an e-mail message that you wouldn't post on your office door.
B)Because e-mail is informal, you don't have to write messages using complete sentences.
C)Use "Reply All" every time you respond to an e-mail message to ensure that everyone sees your reply.
D)Once an e-mail message is deleted, it's gone forever.
Q2) Instant messaging (IM) and texting should not be used in the workplace.
A)True
B)False
Q3) Which of the following is not a standard guide word used in e-mail messages and memos?
A)TO:
B)FROM:
C)RESPONSE:
D)DATE:
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Chapter 8: Positive Messages
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Sample Questions
Q1) You are responsible for writing an instruction e-mail message that will outline the new procedures to log on to the company network. Develop a numbered list containing at least five steps. Your list should be written clearly using parallel structure.
Q2) Goodwill messages such as thank-you notes and condolence messages are often more difficult to write than other types of routine business documents.
A)True
B)False
Q3) An effective opener for a message replying to a customer's request might be Yes, our retreat facilities, which can accommodate 126 people, are available on March 9-12, 2015.
A)True
B)False
Q4) ____________________ (or complaint) letters are written by customers to identify or to correct a problem with products or services they have purchased.
Q5) When you write messages that request information or action and think your request will be received positively, use the ____________________ organizational strategy.
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Chapter 9: Negative Messages
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Sample Questions
Q1) Morale can be destroyed when employees learn of major events affecting their jobs through the ____________________ or from news accounts rather than from management.
Q2) What statement about delivering bad news within an organization is most accurate?
A)A tactful tone is useful when communicating bad news within organizations.
B)Bad news within organizations should always be delivered using the direct organizational pattern.
C)Generally, bad news within organizations is better received when the reasons are given after the bad news.
D)Bad news within organizations should always be delivered in writing.
Q3) Because bad news can be difficult for a reader to accept, it must always be delivered using the indirect method.
A)True
B)False
Q4) Business communicators should use the ____________________ organizational pattern to deliver bad news when the news will be personally upsetting, will provoke a hostile reaction, will threaten the customer relationship, or is unexpected.
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11
Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) Would you like to reduce your daily commute time? is an effective statement for the opening paragraph of a sales message.
A)True
B)False
Q2) A successful and practical persuasive message shows receivers how your request will help them solve a problem, achieve a personal or work objective, or make life easier.
A)True
B)False
Q3) Which of the following statements about complaint messages is least accurate?
A)If the goal of your complaint letter is to change something, then persuasion is necessary.
B)An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C)Anger and emotion are effective persuaders in complaint messages.
D)Some complaint messages just vent anger.
Q4) When you expect your reader to be resistant to your request, it's best to use the ____________________ organizational pattern.
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Chapter 11: Reporting in the Digital-Age Workplace
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Sample Questions
Q1) A business report writer should always carefully document report data for four reasons. List and explain these reasons. Then describe five types of information that must be documented.
Q2) Tara, a student who is researching forensic accounting, is preparing to interview an experienced accountant. To conduct an effective interview, Tara should A)learn as much as possible about the forensic accounting field before conducting the interview.
B)try to do most of the talking during the interview to put the interviewee at ease. C)ask as many yes-or-no questions as possible to make things easier for the interviewee.
D)engage the accountant in a debate to display her knowledge.
Q3) A collection of information stored electronically so that it can be accessed and search by computer or mobile electronic device is a
A)periodical.
B)book.
C)database.
D)card catalog.
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13
Chapter 12: Informal Business Reports
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Sample Questions
Q1) Angelina is writing a report to her supervisor about implementing a new employee orientation process. Her supervisor is highly supportive of the idea and wants to learn the details quickly. What organizational style should Angelina use for her report?
A)Direct pattern
B)Spiral pattern
C)Indirect pattern
D)Any of these choices
Q2) What is the most accurate statement about correlations?
A)Apparent correlations between two or more variables can stimulate investigation and present possible solutions to be explored.
B)Correlations prove cause-and-effect relationships.
C)Correlations are worthless as a statistical analysis tool.
D)All of these choices
Q3) A report that compares the services offered by three wireless companies should be organized by A)time.
B)criteria.
C)component.
D)convention.
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Page 14
Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) Which of the following statements about formal business reports is least accurate?
A)Formal reports are similar to formal proposals in length, organization, and serious tone.
B)Formal reports are written for internal audiences only.
C)Formal reports present the end product of thorough investigation and analyses.
D)Breaking a long formal report into small segments makes it easier to understand.
Q2) The longest and most substantive section of a formal business report is the
A)executive summary.
B)introduction.
C)conclusion.
D)body.
Q3) Most proposals are external.
A)True
B)False
Q4) The ____________________ page of a formal proposal contains the name of the client organization, name of the author, and the date of submission.
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Page 15
Chapter 14: Business Presentations
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Sample Questions
Q1) When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)
A)personal anecdote.
B)metaphor.
C)simile.
D)analogy.
Q2) Kyoung is part of an employee team that has members located throughout the country. Each week they meet with each other virtually. At the next virtual meeting, Kyoung must make a presentation about the team's progress. This type of business presentation is called a(n)
A)impromptu speech.
B)podcast.
C)webinar.
D)virtual presentation.
Q3) Marissa is nervous about giving a presentation to the board of directors. She should read her presentation to the audience to make sure she doesn't leave out anything.
A)True
B)False
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Chapter 15: The Job Search and Résumés in the Digital Age
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Sample Questions
Q1) More jobs today are found through referrals and person-to-person contacts than through any other method. That's because
A)people hired through referrals tend to demand lower salaries.
B)using online sources to search for job candidates is completely worthless.
C)people trust what they know and want to hire known quantities.
D)of all of these reasons.
Q2) Franav will be graduating soon and wants to use the Web to conduct his job search. What will probably be his best source for finding a job online?
A)Websites such as Monster.com and CareerBuilder.com
B)Social networking sites such as LinkedIn and Facebook
C)Specific corporate websites
D)General search sites such as Google.com and Yahoo.com
Q3) Successfully managed a marketing department that achieved its sales goals all four quarters of the past fiscal year. The preceding expression uses an action verb.
A)True
B)False
Q4) A cover message should motivate action in the closing paragraph by asking confidently for a(n) ____________________.
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Chapter 16: Interviewing and Following up
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Sample Questions
Q1) Assume that a friend has an important job interview next week and has come to you for advice. List and explain five tips you would give your friend to prepare for the job interview.
Q2) When you decide to leave your position, it is a good idea to write a formal ____________________ letter to your supervisor.
Q3) A colleague has told you in confidence that she suspects another colleague of stealing. What would your actions be? is an example of a behavioral interview question.
A)True
B)False
Q4) Effective interview preparation techniques include practicing answers to typical questions, rehearsing success stories, deciding what to wear, and
A)informing your current employer of your plans.
B)cleaning up digital dirt.
C)writing a resignation letter to your current supervisor.
D)purchasing a gift for the interviewer.
Q5) ____________________ interviews occur when a company interviews several candidates for the same position at the same time.
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