Organizational Communication Exam Questions
Course Introduction
Organizational Communication examines the flow of information, ideas, and meaning within and between organizations. The course explores key communication theories, channels, and strategies that influence organizational structures, culture, leadership, and team dynamics. Students learn how communication shapes workplace relationships, facilitates decision-making, addresses conflict, and drives organizational change. Emphasis is placed on both formal and informal communication networks, the impact of technology on workplace interactions, and the importance of effective messaging for productivity and employee engagement. Through case studies, group projects, and practical application, students develop skills to analyze and improve communication processes in diverse organizational settings.
Recommended Textbook
An Introduction to Intercultural Communication 9th Edition by Fred E. Jandt
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Page 2
Chapter 1: Defining Culture and Communication
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Sample Questions
Q1) Subcultures exist within dominant cultures and are often based on geographic region,______,or economic or social class.
Answer: ethnicity
Q2) The country with the second largest number of cell phone users is ______.
Answer: India
Q3) Discuss how gender can be a regulator of human life.
Answer: Varies,but students can argue that feminists consider gender identity to be more significant than religion,nation,or class.Students may give examples of differences in cultural views of gender identity,rights,communication expectations,or other differences.
Q4) What type of caste system exists in India?
A) a class system based on relationship to the means of production
B) a class system based on economic position in society
C) a hereditary class system
D) a linear class system
Answer: C
Q5) ______ is the oldest source of human identity and conflict.
Answer: Religion
Q6) The ______ may be the most significant political creation of modern times. Answer: nation-state
Page 3
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Chapter 2: Barriers to Intercultural Communication
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Sample Questions
Q1) Google has been banned in China.
A)True
B)False
Answer: True
Q2) In China,the ______ approves all media programming.
Answer: government
Q3) Identify and discuss major areas of misunderstandings between China and the United States.
Answer: Varies,but should include at least one of the following: economy,broadcast media and the Internet,human rights and free speech,energy and sustainability,and/or economic issues.
Q4) In the United States,the term ______ describes how a dominant culture empowers some over others,due to race.
Answer: White privilege
Q5) Discuss assuming similarity instead of difference as a barrier to intercultural communication.
Answer: Varies,students should note that when you assume similarity between cultures,you can be caught unaware of important differences.Making the assumption that things are the same could result in miscommunication.
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Chapter 3: Context, Perception, and Competence
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Sample Questions
Q1) Discuss and exemplify direct-face negotiation and indirect-face negotiation.
Answer: Varies,but should define direct-face negotiation as using more self-face maintenance and indirect-face negotiation as using more mutual-face or other-face maintenance.Examples should also be included,such as describing a business meeting from both perspectives.
Q2) Field dependence is the degree to which perception of an object is influenced by the background or environment in which it appears.
A)True
B)False
Answer: True
Q3) Describe the three steps of the perception process.
Answer: Varies,but should define selection (the way we choose what to pay attention to),organization (the way we organize stimuli in a meaningful way),and interpretation (the way we attach meaning to sense data).
Q4) East Asian countries tend to be ______-context cultures.
Answer: high
Q5) A ______ person is one who respects cultures and has tolerance for differences. Answer: multicultural
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Chapter 4: Nonverbal Communication
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Sample Questions
Q1) Give examples of internationally recognized and understood signs and symbols.
Q2) Which expressions are easier to discern than other universal expressions?
A) envy and sadness
B) happiness and surprise
C) anger and disgust
D) fear and contempt
Q3) Messages conveyed through objects or arrangements of objects made by human hands are ______.
A) haptics
B) kinesics
C) olfactics
D) artifactual communication
Q4) The space that an individual claims,whether permanently or temporarily,is referred to as ______.
Q5) Charles Darwin argued that some nonverbal cues are biologically determined.
A)True
B)False
Q6) Smell remains one of the least understood senses.
A)True
B)False
Page 6
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Chapter 5: Language as a Barrier
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Sample Questions
Q1) Describe the difference between coordinate bilingual speakers and compound bilingual speakers.
Q2) French language and culture are particularly prominent in which Canadian province?
A) Alberta
B) Manitoba
C) Nova Scotia
D) Quebec
Q3) Discuss how the Qur'an is related to Arabic culture and language.
Q4) Pidgins can best be described as a second language used for restrictive purposes such as trade.
A)True
B)False
Q5) The indigenous language of the M ori has nearly disappeared from New Zealand.
A)True
B)False
Q6) How do linguists trace the origins of language?
Q7) One advantage of English as a universal language is its large vocabulary.
A)True
B)False
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Chapter 6: Dimensions of Nation-State Cultures
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Sample Questions
Q1) ______ is mostly found in East Asia,Eastern Europe,and the Muslim world.
Q2) In particularist cultures,people place importance on laws,rules,values,and obligations.
A)True
B)False
Q3) Discuss the two associations related to Hofstede's masculinity-femininity dimension.
Q4) Japan's Westernization was criticized by other Asian countries.
A)True
B)False
Q5) One criticism of Hofstede's work is that his data are drawn from subsidiaries of only one company.
A)True
B)False
Q6) How baseball is played in Japan reflects the Japanese culture.
A)True
B)False
Q7) Discuss the four associations related to Hofstede's power distance dimension.
Q8) Discuss Hofstede's masculinity-femininity dimension and provide examples of masculine and feminine cultures.
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Chapter 7: Dominant USCultural Patterns Using Value
Orientation Theory
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Q1) Some of the forces moving the United States toward the development of ______ cultures are the replacement of the old industrial heartland with new economic centers,integration,equal rights,and immigration eroding the homogeneity of the population.
Q2) If there is one value that most of the rest of the world attributes to the United States,it is ______.
Q3) People in which industrialized nation are the most religious?
A) England
B) France
C) Sweden
D) The United States
Q4) Describe the U.S.worldview.
Q5) Before Columbus arrived,North America was home to a diverse population of some ______ people.
Q6) McClelland used ______ as an indicator of a culture's degree of need for achievement.
Q7) Discuss the forces toward the development of a dominant culture in the United States.
Q8) In the United States,people have a strong faith in the ______ method of solving problems. Page 9
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Page 10
Chapter 8: Religion and Identity
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Q1) Describe the status of science in Islam.
Q2) In Saudi Arabia,the ______ or public morality committees ensure strict compliance with religious requirements.
Q3) ______ is not considered an Arab country because its language is Persian.
Q4) Islam is the only world religion that offers rules by which to govern a ______ as well as a set of spiritual beliefs in its holy book.
Q5) Muslims consider Muhammad the last and greatest ______.
Q6) What is the most populated Arab country?
A) Algeria
B) Egypt
C) Iraq
D) Sudan
Q7) What are the five religious obligations of Muslims?
Q8) ______ is an ascetic movement throughout Islam directed toward mysticism and a direct personal experience with God.
Q9) In the Islamic religion,there are no priests.
A)True
B)False
11
Q10) Arab culture transcends time and space through ______ and its Islamic faith.
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Chapter 9: Culture and Gender
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Q1) The term used to refer to the biological features based on chromosomal evidence that distinguish males from females is ______.
A) biological features
B) biological self
C) gender
D) sex
Q2) Discuss gender issues in Nordic countries.
Q3) Saudi Arabian society is structured to keep a woman within strictly defined limits to protect her chastity.
A)True
B)False
Q4) Discuss the Gender-Related Development Index (GDI)and Gender Empowerment Measure (GEM).
Q5) Discuss the education measurement of the World Economic Forum study.
Q6) The percentage of women in managerial/administrative positions worldwide is ______.
Q7) Discuss the findings of the World Economic Forum study.
Q8) Across cultures,women are pressured to be ______ and dependent,regardless of individual personality traits.
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Chapter 10: Immigration and Acculturation
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Sample Questions
Q1) ______ refers to an immigrant's learning and adopting the norms and values of the new host culture.
Q2) Which of the following states has half of the illegal immigrants in the United States?
A) Arizona
B) California
C) New York
D) Texas
Q3) Culture shock is a three-stage process.
A)True
B)False
Q4) ______ refers to the feelings of disorientation and anxiety that many people experience for a time while living in a foreign country.
Q5) An asylee is a person who is seeking refuge in another country for political reasons.
A)True
B)False
Q6) Pennsylvania welcomed all ______ settlers on equal terms and as equal participants in the colony.
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Page 13
Chapter 11: Cultures Within Cultures
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Q1) Discuss the trends of integration in U.S.immigration history.
Q2) Define and briefly discuss diaspora.
Q3) Cultures within cultures are most often based on geographic region,______,or economic or social class.
Q4) Discuss the issues related to Spanish-speaking cultures.
Q5) Discuss the trends of assimilation in U.S.immigration history.
Q6) Discuss the consequences of a growing Spanish-language media.
Q7) How are firms marketing to Hispanic consumers?
Q8) The United Nations Declaration on the Rights of Indigenous Peoples unequivocally suggests that indigenous peoples should occupy a ______ political and legal position.
Q9) Gelassenheit is a common German word in Amish life that means ______.
A) separation
B) assimilation
C) submission
D) integration
Q10) More than 40 million people in the United States are of German heritage.
A)True
B)False
Q11) ______ has made the United States home to many ethnic groups. Page 14
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Page 15
Chapter 12: Identity and Subgroups
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Q1) Media distributed only to subgroup members can vary widely from graffiti to newsletters.
A)True
B)False
Q2) ______ is the specialized language of stigmatized groups.
Q3) Hofstede reported that the masculinity cultural dimension is ______.
A) negatively related to the acceptance of homosexuality
B) negatively related to the rejection of homosexuality
C) positively related to the acceptance of homosexuality
D) related to homosexuality only in English-speaking countries
Q4) An orderly and scientific study of a subgroup by a researcher after having been accepted as a member is called a(n)______.
A) argot report
B) full participant report
C) participant observer report
D) unreliable and biased report
Q5) The irrational fear of gay men and lesbians is known as ______.
Q6) Some individuals may not accept the ______ that their behavior would lead others to assume.
Q7) Discuss subgroup media and values.
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Chapter 13: Contact Between Cultures
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Q1) Discursive imperialism is the process by which innovations are spread to members of a culture.
A)True
B)False
Q2) The soft drink ______ is marketed as a protest to U.S.foreign policy in more than 60 countries.
Q3) Said describes the process of labeling non-Western cultures as "underdeveloped" as ______.
A) diffusion
B) discursive imperialism
C) hegemony
D) Orientalism
Q4) Gerber Products discovered that food tastes and baby-feeding practices vary little from country to country.
A)True
B)False
Q5) The world's most powerful brand name in 2010 was ______.
Q6) A group of 3-10 employees who meet on the job to discuss and solve quality problems is called a ______.
Page 17
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Chapter 14: Future Challenges
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Sample Questions
Q1) The subjugation of American Indians was defensible when they were labeled as ______.
A) wise
B) savage
C) parasite
D) demon
Q2) In both poor and rich countries,people are concerned about immigration.
A)True
B)False
Q3) In 2016,the United States,with 4.6% of the world's population,accounted for 16% of the world's carbon emissions.
A)True
B)False
Q4) Oftentimes,religious conflict becomes intertwined with ethic and nationalist causes.
A)True
B)False
Q5) What promises do new media bring?
Q6) Worldwide,nearly ______ people can't afford to buy food and can't grow enough on their own.
Page 18
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