Organizational Communication Exam Practice Tests
Course Introduction
Organizational Communication explores the processes, strategies, and practices that enable effective information exchange within and between organizations. This course examines key communication theories, the role of leadership and culture, the impact of technology, and methods for managing conflict and change in organizational settings. Students will develop skills in analyzing communication dynamics, crafting clear messages, and employing various media to facilitate collaboration and achieve organizational goals. Through case studies and practical activities, the course prepares students to navigate and improve communication in a variety of professional environments.
Recommended Textbook
Business Communication Today 11th Global Edition by Courtland Bovee
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Page 2
Chapter 1: Achieving Success Through Effective Business Communication
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100 Verified Questions
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Sample Questions
Q1) How can the overuse or misuse of communication technology become a barrier to effective communication?
Answer: The overuse or misuse of communication technology can lead to information overload, in which people receive more information than they can effectively process.
Q2) Plagiarism is only a problem in the classroom. In the business environment, it's just another term for information sharing.
A)True
B)False Answer: False
Q3) Knowledge workers specialize in acquiring, processing, and communicating information.
A)True
B)False
Answer: True
Q4) Workforce ________ refers to all the differences among the people you come into contact with on the job, including age, gender, sexual orientation, education, and so forth.
Answer: diversity
Page 3
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Chapter 2: Mastering Interpersonal Communication
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Sample Questions
Q1) The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.
Answer: critical
Q2) Nonverbal communication includes facial expressions and hand gestures, but not the clothes people wear, the way they sit, or the way they walk.
A)True
B)False
Answer: False
Q3) If you are trying to solve a problem or make a decision, the more people in your meeting the better.
A)True
B)False
Answer: False
Q4) Group members who are motivated mainly to fulfill personal needs play a
A) coordinating role.
B) self-oriented role.
C) task-facilitating role.
D) team-maintenance role.
Answer: B
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Chapter 3: Communicating in a World of Diversity
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Sample Questions
Q1) In general, when writing to someone in another country, U.S. businesspeople should be a bit more formal than they would be otherwise.
A)True
B)False
Answer: True
Q2) When speaking in English to people who use English as a second language, the best approach is to
A) repeat your sentences often, a little louder each time.
B) speak slowly and clearly.
C) forget about feedback; just make sure you get your message across.
D) use plenty of adjectives such as fantastic and fabulous.
Answer: B
Q3) International business communication has been hampered by opening trade barriers throughout the world.
A)True
B)False
Answer: False
Q4) ________ is a fear of strangers and foreigners.
Answer: Xenophobia
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) Your entire message supports, explains, or demonstrates your ________ ________-a specific statement about the topic of your message.
Q2) List at least three strategies to help ensure the accuracy of information you in include in business messages.
Q3) The final step in the writing process is ________ your message, which involves revising, producing and distributing it.
Q4) Once you have established your purpose, it's best to consider whether it is worth pursuing at this time.
A)True
B)False
Q5) No matter how you feel personally about a situation, your communication should reflect your organization's objectives.
A)True
B)False
Q6) Speeches, presentations, and meetings are all examples of ________ media.
Q7) List at least three helpful questions to ask in evaluating the purpose of a message.
Q8) Explain each phase of the three-step writing process.
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) A complex sentence consists of
A) two or more independent clauses along with all modifying phrases.
B) a single subject and a single predicate plus any modifying phrases.
C) one main thought and one or more subordinate thoughts.
D) two independent clauses joined by a coordinating conjunction.
Q2) A properly constructed paragraph should deal with more than one topic.
A)True
B)False
Q3) Which of the following identifies a paragraph that focuses on the reasons that something gets developed?
A) Problem and solution
B) Illustration
C) Comparison and contrast
D) Cause and effect
Q4) Which of the following is a compound sentence?
A) Low interest rates make this an excellent time to buy a home.
B) Because interest rates are low, now is an excellent time to buy a home.
C) With interest rates low, now is an excellent time to buy a home.
D) Interest rates are low, and now is an excellent time to buy a home.
Q5) What are the five most common techniques for developing paragraphs?
Page 7
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) The sentence, "We see reasons to expand" is a more effective sentence than "There are reasons to expand."
A)True
B)False
Q2) ________ ________ provides visual contrast for your readers and gives them a resting point.
Q3) "The qualification of the runner in the race took one hour" is an example of a sentence with a camouflaged verb.
A)True
B)False
Q4) Rewrite the following sentence to avoid camouflaged verbs: "The customer will ultimately make a determination about whether or not a purchase will occur."
Q5) Typeface or ________ refers to the physical design of letters, numbers, and other text characters.
Q6) A modifier is said to be ________ when it has no real connection to the subject of the sentence.
Q7) ________ typefaces have small crosslines at the ends of each letter stroke and are best for text.
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) Without a steady stream of new information, a blog is unlikely to be successful.
A)True
B)False
Q2) List at least three general situations in which you would send a printed version of a business message instead of using an electronic medium.
Q3) Explain how to apply the three-step writing process to instant messages.
Q4) When it comes to monitoring incoming and outgoing email,
A) most employers view monitoring email as an invasion of employee privacy.
B) only a few companies make the effort.
C) many employers monitor email, either with software, security staff, or both.
D) only about 15 percent of U.S. employers do it.
Q5) Sites such as Flickr, Facebook, and YouTube are valuable for social communication, but not for business.
A)True
B)False
Q6) Leaving the subject line out on important email messages will spark your readers' curiosity and increase their desire to read your email.
A)True
B)False
Page 9
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) As you explain and justify your request, you should try to point out how complying with the request could benefit the reader.
A)True
B)False
Q2) When writing a letter of recommendation, you should
A) show it to the job candidate before sending it to the person who requested it.
B) overstate the candidate's abilities if he or she is a good friend and really wants the job.
C) make sure to include any negative stories you've heard about the candidate.
D) provide facts and evidence to support your opinions.
Q3) Excluding important negative information about a candidate in a recommendation letter
A) is okay, as long as you explain to the candidate that you are doing it.
B) has led some employers to sue after hiring the candidate and discovering problems. C) is the only way to prevent the candidate from suing you.
D) is expected--otherwise no one would be able to get a good job.
Q4) List at least three guidelines to follow when writing condolence messages.
Q5) List the three major categories of common routine requests.
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Page 10
Chapter 9: Writing Negative Messages
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Sample Questions
Q1) When rejecting a job applicant, it is best to explain specifically why that individual was not selected.
A)True B)False
Q2) Firing an employee whose performance reviews were all positive can result in a lawsuit.
A)True B)False
Q3) The ________ section of a negative message using the indirect approach should lead readers to your conclusion before you come right out and say it.
Q4) In a negative message using the indirect approach, an effective explanation section leads readers to your conclusion before you come right out and say it.
A)True
B)False
Q5) You are faced with informing your supervisor about massive production delays. Company policy dictates that you must provide this information in writing. What questions should you consider when deciding between the direct and indirect approaches for your message?
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) Explain how to balance emotional appeals and logical appeals to persuade an audience.
Q2) Using polite language in business-related persuasive messages weakens your argument and reduces your chance of success.
A)True
B)False
Q3) One of the best ways to gain credibility for your message is to support it with objective evidence.
A)True
B)False
Q4) In developing persuasive messages, you should avoid the use of metaphors, as they will only confuse the reader.
A)True
B)False
Q5) ________ is reasoning that works from a generalization to a specific conclusion.
Q6) When your AIDA message uses an indirect approach and is delivered by email, what are two goals to keep in mind as you write the subject line?
Q7) When is it a good idea to use the direct approach for persuasive messages?
Q8) List three categories of common persuasive business messages.
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Chapter 11: Finding, Evaluating, and Processing Information
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Sample Questions
Q1) To conduct an effective database search
A) avoid Boolean operators because they provide only mathematical results.
B) choose one search engine and stick with it.
C) think before you search about questions such as where useful information might be found.
D) use long search phrases in quotes rather than short phrases or single terms.
Q2) Online ________ provide access to journals, electronic books, and other resources often unavailable through general purpose search engines.
Q3) Unlike most search engines, a web directory yields results that have been screened by human editors.
A)True
B)False
Q4) What are some criteria you can use in evaluating the credibility of an information source?
Q5) Because of their complexity, industry publications and blogs are not a good place to begin familiarizing yourself with an unfamiliar subject area.
A)True
B)False
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Chapter 12: Designing Visual Communication
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Sample Questions
Q1) A pie chart would provide an effective visual to illustrate how an employee's time is divided among different tasks throughout the week.
A)True
B)False
Q2) The best visual for illustrating a manufacturer's quality control process would be a A) scatter diagram.
B) flowchart.
C) pie chart.
D) line chart.
Q3) A Gantt chart is a type of time line chart used to track the progress of a project.
A)True
B)False
Q4) In line charts showing trends, the vertical axis indicates time or quantity, and the horizontal axis indicates amount.
A)True
B)False
Q5) A(n) ________ title on a graphic simply identifies the topic.
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Chapter 13: Planning Reports and Proposals
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Sample Questions
Q1) Whereas ________ reports focus on facts, ________ reports offer interpretation and can also include recommendations.
Q2) One potential drawback of focusing immediately on conclusions in a report is that you may
A) make everything you say seem too simple.
B) offend your audience.
C) reveal information you know about that has not been included in the report. D) do all of the above.
Q3) Some work plans include a preliminary or "working" outline.
A)True
B)False
Q4) Which of the following is the least clear statement of purpose?
A) "To answer the question, 'Which of four investments will provide the highest return?' "
B) "To evaluate and make recommendations based on data."
C) "To determine which of four alternative investments will have the highest return."
D) "To analyze four potential investments."
Q5) Briefly explain problem factoring.
Q6) The statement of ________ defines why you are preparing a report.
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Chapter 14: Writing Reports and Proposals
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Sample Questions
Q1) The introduction of a proposal should state the ________ or boundaries of the proposal-what you will and will not do.
Q2) Documenting your sources is important for reports you write in school, but it is not necessary in business reports.
A)True
B)False
Q3) In the close of a proposal to install energy-saving light fixtures at a local hospital, it is not necessary to emphasize client benefits if you think they are obvious.
A)True
B)False
Q4) Headings and subheadings are especially vital for online reports.
A)True
B)False
Q5) In a business proposal, the section describing the ________ you propose can be called "Preliminary Analysis," "Overview of Approach," or something similar.
Q6) Describe six strategies (in addition to using the AIDA format) for strengthening your argument in business proposals.
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Page 16
Chapter 15: Completing Reports and Proposals
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Sample Questions
Q1) Unlike reports, most proposals
A) contain many supplementary parts.
B) contain few supplementary parts.
C) are never analytical.
D) never contain an appendix.
Q2) Every business report should include a title fly, but only the most formal require a title page.
A)True
B)False
Q3) The letter of transmittal should
A) thank the reader for the assignment, if appropriate.
B) discuss the scope and methods of the project.
C) highlight important sections of the report.
D) do all of the above.
Q4) A(n) ________ is a list of secondary sources consulted when preparing a report.
Q5) In a report designed to organize a new task force, the close should
A) list the action that you would like readers to take.
B) discuss why the report was written.
C) identify the report's authors.
D) include your analysis of the data you've presented.
Page 17
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Chapter 16: Developing Oral and Online Presentations
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Q1) You should always end business presentations in a cheerful, optimistic tone-even if it means glossing over obvious disagreements among your audience members.
A)True
B)False
Q2) When checking the location of your presentation in advance, you should
A) find out whether the venue offers a projection system that you will be expected to use.
B) always request a whiteboard, even if you aren't sure you will need it.
C) not worry about seating arrangements-they have no effect on how you deliver your remarks.
D) do all of the above.
Q3) Memorizing an entire business presentation is generally not very effective.
A)True
B)False
Q4) Having someone else (such as a master of ceremonies) introduce you can help establish your credibility as a speaker.
A)True
B)False
Q5) The ________ to your presentation aims to capture the audience's attention.
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Chapter 17: Enhancing Presentations With Slides and Other
Visuals
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Sample Questions
Q1) Effective visuals should take center stage during your presentation and become the focus of the audience's attention.
A)True
B)False
Q2) A good way to give audiences additional information without overloading your slides is to provide ________ for them to take away from the presentation.
Q3) When creating text or graphics slides, it is important to keep content and graphics as simple and readable as possible.
A)True
B)False
Q4) ________ control how one electronic slide replaces another on screen.
Q5) During the revision stage of preparing your slide presentation, you should A) check for readability and clarity.
B) determine your main idea.
C) decide on the background color to use.
D) decide where builds and transitions should be inserted.
Q6) ________ ________ are preprogrammed hyperlink icons available in presentation software.
Q7) Explain five types of materials that are often best presented on handouts.
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Chapter 18: Building Careers and Writing Résumés
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Q1) Showing up a few minutes late to an interview sends a strong message that you are a busy person.
A)True
B)False
Q2) List and describe the three methods for organizing a résumé along with the advantages and disadvantages of each one.
Q3) When it comes to functional résumés, many employers
A) are suspicious of them.
B) don't know what they are.
C) strongly prefer them to chronological résumés.
D) view them as a sign of strong communication skills.
Q4) A ________-________ file of your résumé is an electronic version that has no formatting.
Q5) If you have a criminal record, you are required by law to disclose it on your résumé. A)True B)False
Q6) ________ is the process of making informal connections with a broad sphere of mutually beneficial business contacts.
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Chapter 19: Applying and Interviewing for Employment
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Sample Questions
Q1) Briefly explain the difference between a structured interview and an open-ended interview.
Q2) What two essential questions do employers seek to answer about each candidate in interviews?
Q3) When it comes to drug and alcohol tests,
A) by law only government agencies can require them.
B) a majority of companies require them of all applicants.
C) the Supreme Court has declared them unconstitutional.
D) only a few companies now require them.
Q4) When going to a job interview for a graphic artist job, you may choose
A) not to bring copies of your résumé; you can assume the interviewer already has one.
B) to take along samples of your work.
C) not to be more than five or ten minutes late.
D) do all of the above.
Q5) Describe at least five types of employment interviews.
Q6) It is potentially illegal for an interviewer to ask about your religious affiliation or marital status.
A)True
B)False
Page 21
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Chapter 20: Format and Layout of Business Documents
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Sample Questions
Q1) The quality of paper is measured by
A) weight and cotton content.
B) length and width.
C) whether or not it is imprinted with the name and address of the company.
D) color and texture.
Q2) Three blank lines are left between the complimentary close and the sender's typed name.
A)True
B)False
Q3) In formal business reports, every page should have a page number printed at the top.
A)True
B)False
Q4) A memo should always contain a complimentary close and a signature.
A)True
B)False
Q5) In the simplified letter format, commas follow both the salutation and the complimentary close.
A)True
B)False
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Chapter 21: Documentation of Report Sources
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Sample Questions
Q1) When citing journal articles using APA style
A) include only the first page of the article.
B) you do not need to include the volume number.
C) use quotation marks around the title.
D) capitalize only the first word of the title.
Q2) The American Psychological Association style uses the author-date system.
A)True
B)False
Q3) With MLA style, you should wait to compile the works cited list until the rest of your report is completed.
A)True
B)False
Q4) You should always use APA style for documentation in your reports, even if your employer or client normally uses a different form.
A)True
B)False
Q5) There is difference between endnotes and a bibliography.
A)True
B)False
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Chapter 22: Correction Symbols
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Sample Questions
Q1) Which of the following words is misspelled?
A) Receive
B) Occurrence
C) Accomodate
D) Exaggerate
Q2) Many adverbs are formed by adding "-ly" to adjectives.
A)True
B)False
Q3) The pronoun "who" is in the nominative case; the pronoun "whom" is in the objective case.
A)True
B)False
Q4) Which of the following italicized words is an adjective?
A) silent movie
B) too dark
C) badly missed
D) into the theater
Q5) You should include a comma when a date consists only of the month and year.
A)True
B)False
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