Organizational Communication Exam Materials
Course Introduction
Organizational Communication explores the flow of information within and among organizations, analyzing how communication shapes and is shaped by organizational culture, structure, and processes. The course examines both formal and informal channels of communication, the impact of technology, leadership communication, and the dynamics of working in teams. Students will develop an understanding of communication strategies for effective problem-solving, decision-making, conflict resolution, and change management in diverse organizational contexts. Through case studies and practical activities, students refine their ability to communicate clearly and persuasively within professional environments.
Recommended Textbook
Business Communication Polishing Your Professional Presence 4th Edition by Barbara
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12 Chapters
1200 Verified Questions
1200 Flashcards
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Page 2
G. Shwom
Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50397
Sample Questions
Q1) The process of ________ a message involves interpreting its words and actions and attaching meaning to them.
A)encoding
B)decoding
C)encrypting
D)channeling
E)blocking
Answer: B
Q2) Cultural sensitivity only applies to international communication.
A)True
B)False
Answer: False
Q3) A hearing loss is an example of a ________ barrier.
A)psychological
B)semantic
C)language
D)physiological
E)mixed message
Answer: D
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Page 3
Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) According to the model first proposed by Tuckman,which of the following occurs during the storming stage of team development?
A)Team members discuss and resolve problems.
B)Team members work collaboratively.
C)Team members achieve a high level of productivity.
D)Team members experience conflict and tension.
E)Team members decide to create standards about communication and accountability.
Answer: D
Q2) Which of the following will serve to keep the meeting on track and prevent unproductive tangents?
A)Create an agenda
B)Assign a timekeeper
C)Assign a note taker
D)Plan for follow-up
E)Distribute an agenda in advance
Answer: B
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Chapter 3: Managing the Communication Process:
Analyzing, Composing, Evaluating
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50399
Sample Questions
Q1) By stating the main point of the communication at the beginning of the message,what type of organization is being used?
A)Indirect
B)Outlining
C)Direct
D)Drafting
E)Perfectionist syndrome
Answer: C
Q2) While researching a proposal,you find a case study demonstrating that your supposedly cost-cutting measure might actually be more expensive in the long run.If you fail to address this information in your report,you are committing an ethical error of omission.
A)True
B)False
Answer: True
Q3) Messages have either primary audiences or secondary audiences,not both.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Communicating Routine Messages and Building
Goodwill
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When responding to a customer request or complaint,how can a writer achieve the best results possible?
A)By indicating how company policy determines the response to the request or complaint
B)By indicating a more appropriate method of filing the request or complaint
C)By identifying who is at fault regarding the request or complaint,and then offering a solution anyway
D)By offering future discounts and benefits to ensure loyalty
E)By showing understanding for the customer request or complaint
Q2) A message that only hints at why you are writing is a(n)________.
A)implicit request
B)direct request
C)formal request
D)persuasive request
E)goodwill message
Q3) Discuss the most effective ways to use text messaging in business.
Q4) "For-your-information" messages should be in writing,using a direct approach.
A)True
B)False
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Q5) Discuss routine messages and how an indirect routine issue should be developed.
Chapter 5: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In an ad hominem attack,you attack the person who disagrees with you rather than addressing the issue at stake.
A)True
B)False
Q2) Which of the following will help you move the message from a plan to a draft?
A)Analysis
B)Outlining
C)Composing
D)Writing
E)Evaluating
Q3) What step of the AIDA process should motivate your customer to act or purchase goods?
A)Attention
B)Innovation
C)Action
D)Deals
E)Intelligence
Q4) When working in a team,how can you incorporate persuasion into the team decision-making process?
Q5) Discuss the steps to be taken when developing a request for a favor.
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Chapter 6: Communicating Bad News
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Using a "silver lining" in the close of a bad-news message includes ________.
A)potential benefits
B)an apology
C)a final reminder of what the bad news is
D)a final reminder of why the decision was made
E)contact information in the event the receiver wishes to communicate further
Q2) How effectively you communicate negative change impacts the company's goodwill,both with employees and in the community.
A)True
B)False
Q3) When conveying a bad-news message,how might the use of the word "you" be interpreted?
Q4) The rise of social media puts additional pressure on businesses to handle bad-news messages well.
A)True
B)False
Q5) Discuss examples that emphasize the importance of the strategy suggested by experts when crafting a corporate apology strategy.
Q6) Discuss whether or not an apology should be part of a bad-news message.
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Chapter 7: Using Social Media in Business
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When using social media at work,communicating as you would in face-to-face conversations is an effort in which guideline for social media use?
A)If it's personal,keep it personal.
B)Identify your connection.
C)Be honest and professional.
D)Add value.
E)Respect and protect what's confidential.
Q2) How can an organization be sure they are consistent in how often blogs get published?
A)Stay focused.
B)Publish on every new or controversial issue that relates to the organization.
C)Use a template.
D)Publish on a schedule.
E)Respond to every user comment.
Q3) Facebook provides a selective feed of content to interested users.
A)True
B)False
Q4) How can an organization make their social media content most effective?
Q5) How can an organization make a social media site more engaging for the audience?
Q6) Identify and discuss guidelines for social media use at the workplace.
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Chapter 8: Finding and Evaluating Business Information
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Deep web portals are unable to perform federated searches.
A)True
B)False
Q2) When you conduct research on social media,you are responsible for documenting your sources just as you are when using more traditional media.
A)True
B)False
Q3) What type of research is conducted by watching people perform relevant activities and then recording details about what was observed?
A)Secondary
B)Observational
C)Tertiary
D)Quantitative
E)Ethical
Q4) Tertiary data is collected by surveying,interviewing,or observing people.
A)True
B)False
Q5) How can anecdotal evidence to be used in research be gathered using social media?
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Chapter 9: Preparing Persuasive Business Proposals
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Understanding the need your proposal addresses is involved in the first step of preparing a proposal,defining its ________.
A)content
B)context
C)purpose
D)format
E)medium
Q2) When identifying the needs your proposal needs to address,you are identifying its
A)content
B)purpose
C)audience
D)context
E)deadline
Q3) How can identifying context help a writer develop a more effective proposal?
A)The writer can determine if the proposal was solicited or unsolicited.
B)The writer can develop the proposal as an internal document.
C)The writer can determine the level of persuasion necessary.
D)The writer determines the requirements for content.
E)The writer can determine who the key competitors are.
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Chapter 10: Preparing Business Reports
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A(n)________ has a hybrid status,which means that it is partly report and partly presentation.
A)formal report
B)report deck
C)analytical report
D)recommendation report
E)evaluation report
Q2) Discuss the advantages and disadvantages of alternatives when distributing a document online.
Q3) What does Edward Tufte,the famous information designer,recommending when developing graphs and tables that communicate?
Q4) Which of the following can be used to show readers you are well informed and have strong arguments?
A)Cite sources.
B)Include infographics.
C)Use identifying information.
D)Use an evaluation report.
E)Conclude with supporting details.
Q5) Identify and discuss ways to create an objective and easy to read report.
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Chapter 11: Preparing and Delivering Business Presentations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) During a presentation,if you forget what you plan to say or make a mistake,you should not apologize.
A)True
B)False
Q2) In visual aid presentations,the speaker's words carry the main story of the presentation and the slides primarily provide illustration and backup.
A)True
B)False
Q3) Discuss why it is important to gauge the audience's reaction both during and after a presentation,and effective ways to do so.
Q4) Which of the following will help the audience identify a pattern in your slide presentation?
A)Alignment
B)Strong contrasting elements
C)Proximity of information
D)Repetition of design elements
E)Data slides
Q5) Explain the steps involved in analyzing your message.
Q6) Discuss the significance of analyzing the setting of your presentation.
Page 13
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50408
Sample Questions
Q1) When interviewing,you want to come across as interested,but not too eager.Discuss how to balance these goals.
Q2) Your goal at an interview is not to express your personality through clothing and accessories,but to dress in a way that allows people to focus on what you say.
A)True
B)False
Q3) Which of the following is the first step in developing and marketing your professional brand?
A)Know which companies you want to work for.
B)Establish how to present yourself to companies during the application process.
C)Understand your goals and skills.
D)Evaluate your virtual image.
E)Practice interviewing to gain experience.
Q4) What is the advantage to using a network for job referrals?
Q5) Discuss why exaggerating or lying on your resume is dangerous.
Q6) Employers cite dressing inappropriately as one of the biggest mistakes job applicants make in interviews.
A)True
B)False
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