Organizational Communication Exam Bank
Course Introduction
Organizational Communication examines the processes, strategies, and structures through which information is created, exchanged, and interpreted within and among organizations. The course explores theories of communication, the role of formal and informal networks, leadership communication, organizational culture, and communication technologies. Students analyze real-world scenarios to understand how effective communication contributes to organizational success, conflict resolution, decision-making, and change management. Emphasis is placed on developing practical skills for clear, ethical, and persuasive communication in diverse organizational contexts.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
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Page 2
Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Henry Mintzberg identified a set of roles that managers perform.These roles are grouped into which of the following three categories?
A)Interpersonal,strategic,and decisional
B)Strategic,informational,and political
C)Interpersonal,informational,and decisional
D)Supervisory,authoritarian,and decisional
E)Supervisory,informational,and strategic
Answer: C
Q2) From its scientific heritage,organizational behavior has developed all of the following EXCEPT:
A)an emphasis on finding the "one best way" to complete a task.
B)an interdisciplinary body of knowledge.
C)use of scientific methods.
D)a focus on application.
E)contingency thinking.
Answer: A
Q3) According to Robert Katz,what are the three categories of managerial skills?
Answer: Technical; human; conceptual
Q4) According to Robert Katz,what is an ability to perform specialized tasks?
Answer: A technical skill
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Chapter 2: Individual Differences,Values,and Diversity
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) When people lose interest in and satisfaction with a job due to stressful working conditions,they are likely to experience __________.
A)constructive stress
B)Type A behavior
C)job burnout
D)Type B behavior
E)eustress
Answer: C
Q2) In OB,the term individual differences is used to refer to the ways in which people are similar and how they vary in their thinking,feeling,and behavior.
A)True
B)False
Answer: True
Q3) Value congruence occurs when individuals express positive feelings upon encountering others who exhibit values similar to their own.
A)True
B)False
Answer: True
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4
Chapter 3: Emotions,Attitudes,and Job Satisfaction
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Which of the following statements is correct?
A)Social emotions come from internal sources.
B)Self-conscious emotions come from external sources.
C)Self-conscious emotions come from internal sources.
D)Social emotions and self-conscious emotions come from internal sources.
E)Self-conscious emotions and social emotions come from external sources.
Answer: C
Q2) ___________ refers to a customer catching the emotions of a salesperson.
Answer: Emotion and mood contagion
Q3) Managers today should be __________.
A)ignorant of emotions in foreign cultures
B)resistant to emotions in foreign cultures
C)insensitive to emotions in foreign cultures
D)very sensitive to the display of emotions in foreign cultures
E)reporting negative emotions to the corporate office
Answer: D
Q4) The __________ component of an attitude is an intention to behave in a certain way based on your specific feelings or attitudes.
Answer: behavioral
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Chapter 4: Perception,Attribution,and Learning
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) The quality or accuracy of a person's perceptions has a relatively minor impact on the person's behavior.
A)True
B)False
Q2) Avoidance is another name for __________.
Q3) The information-processing stages of the perceptual process are divided into information attention and selection,organization of information,information interpretation,and information retrieval.
A)True
B)False
Q4) __________ is the administration of negative consequences or the withdrawal of positive consequences that tend to reduce the likelihood of repeating the behavior in similar settings.
A)Punishment
B)Negative reinforcement
C)Extinction
D)Positive reinforcement
E)Parallel reinforcement
Q5) __________ is the process of creating explanations for events.
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Chapter 6: Motivation and Performance
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Sample Questions
Q1) A 360? degree evaluation is a comprehensive approach to performance appraisal that uses the evaluations of bosses,peers,and subordinates as well as self-ratings,customer ratings,and ratings of others outside the immediate work unit.
A)True
B)False
Q2) The incentive value of __________ is based on the notion that "employee owners" will be motivated to work hard so that the organization will perform well and its stock price will rise.
Q3) Describe the concept of job enrichment.How does job enrichment differ from other job design strategies of job enlargement or job rotation? Suggested
Q4) Potential advantages of skill-based pay include flexibility and employee cross-training while a potential disadvantage is higher training costs.
A)True
B)False
Q5) The classic automobile assembly line is an example of the job design strategy of
Q6) __________ in performance appraisal compares each person with every other.
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Chapter 7: Teams in Organizations
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Sample Questions
Q1) The catchwords for an effective team are empowerment,participation,and diversity.
A)True
B)False
Q2) The performance advantages of teams over individuals are most evident in three situations: 1)when there is no clear "expert" for a particular task,2)when the problems are complex and require a division of labor,and 3)when a riskier decision need be made.
A)True
B)False
Q3) The study of social loafing by Price,Harrison,and Gavin designed natural teams consisting of __________.
A)tug-of-war teams
B)students working together in course study groups for a semester
C)150 mid-level managers
D)representatives from 35 industries
E)12 virtual team members
Q4) __________ occurs when team members are trained to perform more than one job on the team.
Q5) A(n)__________ is set up to deal with a specific problem or opportunity.
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Chapter 8: Teamwork and Team Performance
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157 Flashcards
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Sample Questions
Q1) From a manager's perspective,the worst-case scenario of a work team's performance norms and cohesiveness occurs with negative performance norms and high team cohesiveness.
A)True
B)False
Q2) Proxemics refers to the use of space as people interact.
A)True
B)False
Q3) Inter-team dynamics are relationships between groups cooperating and competing with one another.
A)True
B)False
Q4) A key negative aspect of inter-team dynamics is that the members of each team may divert energies toward their mutual animosities rather than on the performance of important tasks.
A)True
B)False
Q5) Describe the differences between role ambiguity,role overload,role underload,and role conflict.
Q6) __________ occurs when the same person sends conflicting expectations.
Page 9
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Chapter 9: Decision-Making and Creativity
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) __________ environments exist when managers have so little information that they cannot even assign probabilities to various alternatives and their possible outcomes.
A)Uncertain
B)Risk
C)Unpredictable
D)Jeopardy
E)Hazard
Q2) __________ is choosing the first alternative that appears to give an acceptable or satisfactory resolution of the problem.
Q3) __________ is a short-hand term suggesting that,while humans are capable of exercising reason and logic,they have their limits.
Q4) __________ can lead to systematic errors that affect the quality,and perhaps ethical implications,of any decision that is made.
A)Disciplines
B)Regulations
C)Heuristics
D)Rules
E)Codes
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Chapter 10: Conflict and Negotiation
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153 Flashcards
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Sample Questions
Q1) Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.
A)True
B)False
Q2) __________ may be used when an issue is trivial,when more important issues are pressing,or when people need to cool down temporarily and regain perspective.
Q3) Choosing between a valued promotion in the organization or a desirable new job with another firm is an example of __________ conflict.
A)retreat-advance
B)avoidance-avoidance
C)advance-retreat
D)avoidance-approach
E)approach-approach
Q4) Perceived conflict is experienced as tension that motivates the person to take action to reduce feelings of discomfort.
A)True
B)False
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11
Chapter 11: Communication and Collaboration
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149 Flashcards
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Sample Questions
Q1) __________ is the study of gestures and body postures.
Q2) Downward communication does all of the following EXCEPT:
A)follows the chain of command top to bottom.
B)achieves influence through information.
C)helps create a sense of security and involvement among receivers who feel they know the whole story.
D)as a favorite management strategy that often occurs.
E)helps minimize the spread of rumors.
Q3) The flow of messages from lower to higher organizational levels is downward communication.
A)True
B)False
Q4) Inside an organization,employees communicate across departmental levels through parallel communication.
A)True
B)False
Q5) __________ barriers to communication involve a poor choice or use of words and mixed messages.
Q6) What are supportive communication principles? Suggested
Page 12
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Chapter 12: Power and Politics
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Sample Questions
Q1) __________ is a political self-protection approach of redirecting responsibility by defining the task in such a way that it becomes someone else's formal responsibility.
Q2) Power-oriented behavior is action directed primarily at developing or using relationships in which other people are to some degree willing to defer to one's wishes.
A)True
B)False
Q3) The zone of indifference is fixed.
A)True
B)False
Q4) In building on the Machiavellian tradition,managers are often considered __________ when they seek their own goals or use means that are not currently authorized by the organization or that push legal limits.
A)reasonable
B)devious
C)political
D)rational
E)effective
Q5) __________ reflects the notion that managers are "agents" of company owners.
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Chapter 13: Leadership Essentials
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Sample Questions
Q1) According to House's path-goal model,which of the following behaviors is part of achievement-oriented leadership?
A)showing concern for the status and needs of subordinates
B)soliciting the suggestions of subordinates
C)emphasizing challenging goals,stressing performance excellence,and displaying confidence that subordinates are able to meet high standards of performance
D)using suggestions of subordinates when making decisions
E)spelling out the what and how of subordinates' tasks
Q2) Leader traits and behaviors can act in conjunction with situational contingencies to predict leader or organizational outcomes.
A)True
B)False
Q3) The path-goal theory predicts that __________ leadership is expected to have a positive impact on subordinates when the task is ambiguous.
Q4) __________ leadership is a more general term for employee-centered supervision.
Q5) __________ theory holds that group effectiveness depends on an appropriate match between a leader's style and the demands of the situation.
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Chapter 14: Leadership Challenges and Organizational Change
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Sample Questions
Q1) A(n)__________ change strategy assumes that people will be guided by reason and self-interest in deciding whether or not to support a change.
Q2) Self-efficacy is a person's belief that he or she can perform adequately in a situation.
A)True
B)False
Q3) Summary comparisons on the GLOBE study among culture clusters indicate a sharp similarity between the study's Anglo cluster and the Middle East cluster.
A)True
B)False
Q4) Rehearsal of desired behaviors before actual performance can be useful in moving behaviors toward goal attainment.
A)True
B)False
Q5) An important point to remember from the GLOBE study is that there are dramatically different expectations for leaders in different cultures.
A)True
B)False
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Page 15
Chapter 15: Organizational Culture and Innovation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) The Wall Street Journal reports that older workers are at greater risk of layoffs because many employers use a "first in/first out" rule when cutting back staff.
A)True
B)False
Q2) Three important levels of cultural analysis in organizations are
A)unobservable culture,role models,and shared mission
B)implicit culture,shared values,and common experiences
C)shared objectives,shared values,and shared mission
D)observable culture,shared values,and common assumptions
E)explicit culture,implicit culture,and common assumptions
Q3) In the context of the three important levels of cultural analysis in organizations,the level referred to as __________ can play a critical part in linking people together and can provide a powerful motivational mechanism for members of the culture.
A)shared values
B)observable culture
C)implicit culture
D)common culture
E)common assumptions
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Chapter 16: Organizational Goals and Structures
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Sample Questions
Q1) Special project teams,coordinating committees,and task forces cannot form the beginnings of a matrix.
A)True
B)False
Q2) A good __________ says whom the firm will serve and how it will go about accomplishing its societal purpose.
Q3) __________,which enables people to be involved in making decisions that affect their work,is closely related to decentralization.
Q4) Line units provide specialized expertise and services to the organization.
A)True
B)False
Q5) The most highly developed form of impersonal coordination comes with the adoption of a __________ form of departmentation.
A)matrix
B)divisional
C)functional
D)network
E)hybrid
Q6) The number of individuals reporting to a supervisor is called the __________.
Page 17
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Chapter 17: Strategy,Technology,and Organizational Design
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Mimicry increases the number of decisions that need to be analyzed separately.
A)True
B)False
Q2) The owners,suppliers,distributors,government agencies,and competitors with which an organization must interact to grow and survive constitute its __________ environment.
A)comprehensive
B)specific
C)internal
D)indigenous
E)general
Q3) Organizational learning is the process of knowledge acquisition,information distribution,information interpretation,and organizational retention in adapting successfully to changing circumstances.
A)True
B)False
Q4) __________ is the process of positioning the organization in the competitive environment and implementing actions to compete successfully.
Q5) __________ is leadership of a quasi-independent unit,department,or organization.
18
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