Organizational Communication Exam
Answer Key
Course Introduction
Organizational Communication explores the theories, processes, and practices that define how information is created, exchanged, and interpreted within organizations. The course examines the role of communication in shaping organizational culture, managing conflict, improving teamwork, and supporting leadership. Students will analyze channels of communication, barriers to effective interaction, and the impact of technology in contemporary workplaces. Through case studies and practical exercises, the course prepares students to enhance communication skills and strategies vital for professional success in diverse organizational settings.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
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Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71476
Sample Questions
Q1) According to your text,__________ criticize more than __________.
A) adults/children
B) men/women
C) women/men
D) students/teachers
E) friends/romantic partners
Answer: C
Q2) An example of a "scarce resource" is self-esteem.
A)True
B)False
Answer: True
Q3) According to the text,when it comes to managing conflict,most people:
A) need to "learn" conflict skills
B) are intuitively skilled
C) take classes on conflict so they are exceptionally skilled
D) will confront any issue that arise
E) are not influenced by their families of origin
Answer: A
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3
Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) An example of a "neutral" conflict metaphor is a "balancing act."
A)True
B)False
Answer: True
Q2) According to the text,the most useful metaphors for helping us manage conflicts are those of a "trial."
A)True
B)False
Answer: False
Q3) The most common metaphors for conflict in U.S.culture are "win-lose" in nature.
A)True
B)False Answer: True
Q4) Many times,women remain in more of a "listening" role during conflict than men.
A)True
B)False Answer: True
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Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) The two primary drivers of most conflicts are "relationship" and "power."
A)True
B)False
Answer: True
Q2) If you feel excluded from making an important decision,the element of TRIP you are most likely concerned with it Process.
A)True
B)False
Answer: True
Q3) To be truly collaborative,conflict goals must be behaviorally specific.
A)True
B)False
Answer: True
Q4) Arguing over what music to listen to in the car is primarily concerned with the Topic.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) In intimate relationships,generally,the person who is least invested in the relationship has the most power.
A)True
B)False
Q2) Which of the following is NOT likely to balance the power in a conflict?
A) Validating or acknowledging the other
B) Announcing all intended escalation
C) Asking the higher power person what they need
D) Expressing optimism
E) Using I statements
Q3) Hocker and Wilmot contend that the person least invested in an intimate relationship has the most power.Do you agree or disagree? Explain,using specific examples to support your view.Finally,discuss the impact that imbalanced power could have on an intimate relationship,including the ways in which they manage conflict.
Q4) In terms of gender,"both/and" power is often the first choice of women in U.S.culture.
A)True
B)False
Q5) Discuss productive "low-power" strategies.
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Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Because integration addresses the needs of all parties,it is considered the best style for managing all your conflicts.
A)True
B)False
Q2) Nicole and Ryan disagree over where they should spend their holidays.Lately,each time Nicole tries to discuss the issue with Ryan,Ryan responds with a joke or changes the subject.Ryan is using which style of conflict,identified by Rahim in your text?
A) obliging
B) dominating
C) avoidance
D) compromise
E) integration
Q3) Hocker and Wilmot caution the readers about styles.Describe these cautions and discuss their implications for conflict management.
Q4) List,describe,and give an example of the five kinds of analytic remarks you might use when "integrating" with others?
Q5) Select one of the five conflict styles and discuss how getting "stuck" in it can have negative consequences.
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Chapter 6: Emotions in Conflict
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Prosocial emotions are associated with:
A) The "soft" part of the brain
B) The right hemisphere of the brain
C) The left hemisphere of the brain
D) Competition
E) Negativity
Q2) Your authors contend that conflict always occurs on an emotional dimension.
A)True
B)False
Q3) "Fractionation" is unlikely to work because parties won't be able to deal with everything that is bothering them.
A)True
B)False
Q4) Discuss the "tension of opposites"-the urge to either "move toward or against" our emotions.First,describe the two tensions.Second,provide an example of each.Be sure to use terms from the text explain this principle of emotion.
Q5) What do your authors mean when they say you must assume self-responsibility,in terms of emotions,in order to transform your conflicts with others?
Q6) What is the relationship between anger and fear? What about aggression?
Page 8
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Chapter 7: Analyzing Your Conflicts
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29 Flashcards
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Sample Questions
Q1) "Total marriages" are what the book suggests as the best goal for all marriages.
A)True
B)False
Q2) Three bank employees had heard a lot of complaints from customers about how they were treated by other employees of the bank.These three people began to talk regularly about the problems they were hearing about and what they could do to avoid them in the future.Formation of this council is an example of which coalition principle?
A) Coalitions begin for good reasons.
B) Coalitions and counter-coalitions become self-justifying.
C) Coalitions, which began as solutions to problems, become the problem.
D) Drawing coalitions gives you a diagnostic aid.
E) Forming coalitions occurs only in the workplace.
Q3) A person in a "system" who is in few or no triangles is called the:
A) sole problem
B) isolate
C) system reject
D) problem member
E) none of the above
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Page 9
Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Why is "expanding the pie" an effective way of negotiating collaboratively?
A) It threatens both parties into giving up their piece of the pie
B) Someone is always "hungrier."
C) It attempts to expand scarce resources available, altering the conflict structure
D) People become more entrenched in their "positions."
E) The playing field is "leveled."
Q2) From a competitive approach,Principled Negotiation may appear weak.According to the authors of your text,strength or toughness comes in the form of:
A) accommodating the other.
B) firm flexibility.
C) standing up for your principles at all costs.
D) relying on criteria established by others.
E) inherent interests
Q3) In a conflict spectrum,negotiation is between which of the following two poles?
A) Conflict and Resolution
B) Accommodation and Collaboration
C) Avoidance and Domination
D) Bargaining and Goal-attainment
E) Mediation and Arbitration
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Page 10
Chapter 9: Third-Party Intervention
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) A cultural form of dispute management involves parties working on their conflicts in front of others can be found in:
A) Hawaii.
B) Malaysia.
C) Native American traditions.
D) The culture of the Kalahari Bushman.
E) All of the above
Q2) "I Stole Your TV" is an example
A) of a specialized form of mediation designed for cases in which one person is guilty of a crime
B) the court system gone awry
C) of a specialized type of counseling
D) binding arbitration
E) people who refuse to collaborate
Q3) Which of the following is NOT an advantage of mediation?
A) Mediation allows the conflicting parties to disagree on the settlement.
B) Mediation reduces the cost of protracted disputes.
C) Mediation increases satisfaction with the outcomes of the dispute.
D) Mediation enhances relationships among people.
E) Mediation reduces the recurrence of conflict.
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Individuals are more likely to renegotiate a relationship through forgiveness when they know which of the following?
A) There is essential agreement regarding the nature of the violation to the relationship.
B) The other has acknowledged the hurt experienced.
C) An apology for the hurt will be included.
D) The other is willing to apologize for the offensive behavior.
E) All of the above
Q2) Compare and contrast the features of effective apologies with the three types of problematic or ineffective apologies.
Q3) Differentiate between implicit and explicit forms of forgiveness.What role can "gestures" play?
Q4) Explain how the TRIP elements of power may help or hinder the process of reconciliation.
Q5) Unlike giving forgiveness,receiving forgiveness is a simple task.
A)True
B)False
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