Organizational Behaviour
Textbook Exam Questions
Course Introduction
Organizational Behaviour is the study of how individuals, groups, and structures influence behavior within organizations. This course explores key concepts such as motivation, leadership, communication, decision-making, power, and organizational culture. Through case studies and theoretical frameworks, students will gain insight into the dynamics of workplace behavior and develop skills to effectively manage and collaborate in diverse organizational settings. The course also examines current trends and challenges in organizational behaviour, preparing students to respond to the evolving needs of modern workplaces.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
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Page 2
Chapter 1: Organizational Behaviour and Management
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213 Flashcards
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Sample Questions
Q1) When the text says that organizations are "social inventions," it means that they are essentially defined by people,not things.
A)True
B)False
Answer: True
Q2) Managers acquire,allocate,and utilize physical and ________ resources to accomplish goals.
Answer: human
Q3) Management and organizational behaviour are two different terms for the same thing.
A)True
B)False
Answer: False
Q4) Positive organizational behaviour is the study and application of positively oriented human resource strengths and psychological capacities that can be measured,________,and effectively managed for performance improvement.
Answer: developed
Q5) By 2031,30.6 of the Canadian population will be ________.
Answer: visible minorities
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Chapter 2: Personality and Learning
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254 Flashcards
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Sample Questions
Q1) Which of the following statements represents bad advice on administering punishment?
A)Punishment should start off with a very mild warning, gradually proceeding to stronger punishment if the offense continues.
B)The chosen punishment should be truly aversive to the individual being punished.
C)Punishment should be coupled with an indication of the correct behaviour in the situation.
D)Do not reward unwanted behaviours before or after punishment.
E)Do not inadvertently punish desirable behaviour.
Answer: A
Q2) What are the "Big Five" dimensions of personality? Give two examples of research from the text which link these dimensions to workplace behaviours.
Answer: Extraversion,emotional stability,agreeableness,conscientiousness,and openness to experience.There are several examples of research on pages 43-44 in the text,which link these dimensions to workplace behaviours.One study suggests that extraversion was important for managers and salespeople,while another one found that extraversion was positively correlated with absenteeism.
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Page 4
Chapter 3: Perception, Attribution, and Diversity
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Sample Questions
Q1) What are some of the competitive advantages available to organizations which value and manage a diverse workforce?
Answer: Six advantages or "arguments" are presented in Exhibit 3.5 (page 96)in the text: lower integration costs,improved recruitment and marketing capabilities,higher levels of creativity,enhanced problem-solving abilities,and greater system flexibility to react to environmental changes.
Q2) Workplace stereotypes are not harmful in any way.
A)True
B)False
Answer: False
Q3) I am a Canadian male who wants to become a doctor.Knowing this contributes to my ________.
Answer: social identity
Q4) According to the text,a performance rater who overlooks gross errors on the part of employees is engaging in leniency.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Values,Attitudes,and Work Behaviour
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Sample Questions
Q1) When your boss gives you respectful and informative communication about some outcome then you will have experienced interactional fairness.
A)True
B)False
Q2) Intentions to quit are poor predictors of turnover.
A)True
B)False
Q3) Which of the following is an example of emotional regulation?
A)Employees are supposed to remain calm and civil even when hassled or insulted.
B)Employees are supposed to be perky and upbeat even when they feel down.
C)Employees are supposed to be nice to customers even when they are angry at them.
D)Employees are supposed to repress their anger when dealing with customers.
E)All of the above
Q4) Certain socialization practices that emphasize loyalty to the organization can stimulate affective commitment.
A)True
B)False
Q5) What is cultural intelligence and what does it encompass? What are its benefits?
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Chapter 5: Theories of Work Motivation
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Sample Questions
Q1) Alice promises her employee a promotion if he can land a big contract.In expectancy theory terminology she is boosting ________.
Q2) The manager who tells an employee "I'll recommend you for a promotion if you implement the new system by January" is attempting to strengthen which expectancy theory component?
A)Instrumentality
B)Valence of second-level outcomes
C)Expectancy
D)Needs
E)Relatedness
Q3) According to McClelland,people with high needs for affiliation are likely to be good salespersons.
A)True
B)False
Q4) ________ theories are concerned with what motivates workers.
Q5) What are the basic characteristics of highly motivating goals?
Q6) Autonomy support is positively related to the satisfaction of basic psychological needs as well as ________ motivation.
Q7) ________ is the highest level of emotional intelligence.
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Chapter 6: Motivation in Practice
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Sample Questions
Q1) When job enrichment results in increasing job breadth but leaves other core characteristics unchanged,it is known as ________.
Q2) ________ theory provides the theoretical foundation for Management by Objectives.
Q3) Flexible work arrangements refer to work options that permit flexibility in terms of where and/or when work is completed.
A)True
B)False
Q4) Flex-time is a work arrangement that provides flexibility in terms of ________ employees work.
Q5) If your company allows employees to work at their business office,a satellite office,and/or a home office,what kind of program do they have?
A)Telecommuting program
B)Telework centre program
C)Flexible work program
D)Distributed work program
E)Alternative work office program
Q6) ________ may well be the most important and effective motivator of performance.
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Chapter 7: Groups and Teamwork
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Sample Questions
Q1) Shared beliefs that a team can successfully perform a given task is known as
A)group cohesiveness.
B)superordinate goals.
C)shared mental models.
D)collective efficacy.
E)social norms.
Q2) Describe four types of reward allocation norms which may affect how workers are paid and rewarded in organizations.Which one do you think is the fairest,overall? Why?
Q3) Which of the following is an additive task for a group?
A)Picking grapes at harvest
B)Passing water buckets along a human chain
C)Writing a short story
D)Working in a self-managed group
E)Looking for a single error in a complicated computer program
Q4) Actual group performance equals potential performance minus ________.
Q5) All groups go through the typical stages of group development.
A)True
B)False
Q6) ________ are attractive outcomes that can only be achieved by collaboration.
Page 9
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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Sample Questions
Q1) The hardware division and the software division had rather different beliefs,values,and assumptions.This illustrates the operation of A)symbolic cultures.
B)ritual cultures.
C)strong cultures.
D)subcultures.
E)pathological cultures.
Q2) Research shows that stories and folklore about particular organizations are unique and that they reveal few common themes across organizations.
A)True
B)False
Q3) Symbols,rituals,and stories can all help us diagnose ________.
Q4) What tactics represent the content of socialization?
A)Sequential-random and fixed-variable
B)Collective-individual and formal-informal
C)Formal-informal and fixed-variable
D)Serial-disjunctive and sequential-random
E)Sequential-random and investiture-divestiture
Q5) Newcomers tend to seek out ________ information the most.
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Chapter 9: Leadership
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Sample Questions
Q1) Supportive leadership is the preferred leadership behaviour when job methods are unclear and stress is high.
A)True
B)False
Q2) When an executive acts upon her true values,beliefs,and strengths,and she helps others do the same,she is practising
A)empowering leadership.
B)authentic leadership.
C)ethical leadership.
D)transformational leadership.
E)individualized consideration.
Q3) Transformational leadership is leadership that is based on a fairly straightforward exchange between the leader and the followers.
A)True
B)False
Q4) Transactional leadership behaviour involves contingent reward behaviour and management by exception.
A)True
B)False
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Chapter 10: Communication
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Sample Questions
Q1) What is considered proper professional behaviour is the same across cultures.
A)True
B)False
Q2) Silence refers to
A)the failure to communicate.
B)withholding relevant information.
C)the use of written communication.
D)the use of non-verbal communication.
E)the use of technology to communicate.
Q3) Voice refers to
A)a specialized language used by members of particular occupations or organizations.
B)the transmission of messages by some medium other than speech or writing.
C)speaking up.
D)a condition in which a person's words, thoughts, feelings, and actions all contain the same message.
E)all of the above.
Q4) The richest of communications media is ________.
Q5) What is the nature of gender differences in communication,and what are the key differences in male and female communication styles?
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Chapter 11: Decision Making
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Sample Questions
Q1) A study of 356 decisions in medium and large organizations found that ________ of the decisions made in organizations fail.
A)over 50 percent
B)10 percent
C)half
D)one third
E)one quarter
Q2) Crowdsourcing refers to ________ aspects of a decision process to a large collection of people.
Q3) Ill-structured problems can entail high risk and stimulate political considerations.
A)True
B)False
Q4) Which of the following is an example of an ill-structured problem?
A)Which of these 10 car loan applications should I approve?
B)How much assistance should this client receive?
C)How much weight should I carry?
D)In which part of the country should we build a new plant?
E)All of the above
Q5) What is evidence-based management and what is good evidence?
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Chapter 12: Power, Politics, and Ethics
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Sample Questions
Q1) Whistle-blowers are often the victims of considerable ________ for their efforts.
Q2) The most severe forms of sexual harassment are committed by A)coworkers.
B)supervisors.
C)customers.
D)subordinates.
E)top management.
Q3) Of the various bases of individual power,expertise is most consistently associated with employee effectiveness.
A)True
B)False
Q4) People who are unfairly underpaid are more inclined to act ________ to offset the underpayment.
Q5) Someone with coercive power might gravitate towards ingratiation.
A)True
B)False
Q6) Empowerment fosters job satisfaction but not performance.
A)True
B)False
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Chapter 13: Conflict and Stress
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Sample Questions
Q1) The bullying of subordinates by managers is called ________ supervision.
Q2) In the realm of job burnout,depersonalization means
A)taking an administrative job where one doesn't have to deal with clients.
B)treating clients like objects.
C)ignoring one's own needs for the sake of client welfare.
D)that the individual experiencing burnout lacks social support.
E)that the individual experiencing burnout feels like a machine instead of a person.
Q3) Some stressors can cause both absenteeism and ________.
Q4) Terry is a sales clerk who serves as an interface between her department store and the buying public.As such she holds a(n)________ role position.
Q5) Externals are more prone to simple anxiety-reduction strategies that only work in the short run.
A)True
B)False
Q6) Most formal job redesign efforts have involved enriching ________ jobs to make them more stimulating and challenging.
Q7) High job ________ and time pressure have been associated with presenteeism.
Q8) The content of some cyberbullying constitutes ________ harassment.
Page 15
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Chapter 14: Organizational Structure
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Sample Questions
Q1) While task forces are temporary fixtures,integrators are permanent fixtures.
A)True
B)False
Q2) After graduating from university,Joan is planning to start her own business.She wants to have her own chain of coffee bars.But that's not all.She plans to import,roast,and package her own brand of coffee.What is this a good example of?
A)Open systems
B)Resource dependence
C)Strategy
D)Vertical integration
E)Establishing legitimacy
Q3) The most cited advantage of functional departmentation is career ladders and training opportunities.
A)True
B)False
Q4) Organizational structure is the manner in which an organization divides its labour into specific tasks and achieves ________ among these tasks.
Q5) Uncertainty depends on the environment's ________ and rate of change.
Q6) The ideal ambidextrous organization is partly ________ in form.
Page 16
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Chapter 15: Organizational Change,Development,and Innovation
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Sample Questions
Q1) TQM is mainly about achieving ________ gains over a long period of time.
Q2) What is an example of a creativity-relevant skill?
A)Transformational leadership
B)Tolerance for ambiguity
C)Extrinsic motivation
D)Intelligence
E)Diffusion
Q3) Who is most likely to engage in creative deviance?
A)Change agents
B)Gate keepers
C)Idea champions
D)Employees
E)Transformational leaders
Q4) "Creeping bureaucracy" is especially common in large new firms.
A)True
B)False
Q5) Incentive pay systems are a critical organizational change component of TQM.
A)True
B)False
Q6) Crises are especially likely to stimulate ________. Page 17
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Page 18