Organizational Behaviour Test Questions
Course Introduction
Organizational Behaviour explores the theories, principles, and practical applications of human behavior within organizational settings. The course examines how individuals, groups, and structures influence and are influenced by organizational dynamics, including motivation, team processes, leadership, communication, decision-making, organizational culture, and change management. By understanding these concepts, students gain insights into improving workplace effectiveness, fostering positive work environments, and managing diversity and organizational conflict, equipping them with the skills necessary to navigate and lead within complex organizations.
Recommended Textbook Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
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Chapter 1: Human Relations and Yourself
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Sample Questions
Q1) It is helpful to recognize that the <b>self</b> is a simple idea.
A)True
B)False
Answer: False
Q2) A basic theme of the human relations text is that work and personal life:
A) should be kept separate.
B) should be handled differently.
C) converge in later life.
D) influence each other significantly.
Answer: D
Q3) People with exaggerated self-esteem are sometimes intolerant of people who are different from them.
A)True
B)False
Answer: True
Q4) Feedback is any information that indicates the level of your performance.
A)True
B)False
Answer: True
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Chapter 2: Self-Motivation and Goal Setting
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Sample Questions
Q1) According to research, an advantage of fantasy goals is that they:
A) improve daily performance.
B) help with personal adjustment.
C) help us appreciate an ordinary job.
D) make other goals unnecessary.
Answer: B
Q2) A person who develops a strong work ethic will automatically:
A) behave in a highly ethical manner.
B) develop a learning-goal orientation.
C) be strongly motivated.
D) be qualified for a supervisory position.
Answer: C
Q3) The most difficult group of needs to satisfy are the self-actualization needs.
A)True
B)False
Answer: True
Q4) Setting goals is one of the most effective ways to increase motivation.
A)True
B)False
Answer: True
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Chapter 3: Problem Solving and Creativity
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Sample Questions
Q1) The worst-case scenario in decision making refers to predicting what you would do if the most dreadful alternative came true.
A)True
B)False
Answer: True
Q2) Values of the decision maker:
A) influence only his or her comfort with the decision.
B) influence every step of the decision making process.
C) have very little impact on the process of the decision making.
D) should not be allowed to interfere with making a good decision.
Answer: B
Q3) The flexibility of creative people often shows up in the form of playfulness and practical jokes.
A)True
B)False
Answer: True
Q4) When people see or hear the word creativity, many think of a rarefied talent.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Achieving Wellness and Managing Stress
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Sample Questions
Q1) Pedro is resilient. Faced with job loss he is most likely to:
A) get even with the company.
B) find another, more interesting job.
C) develop stress symptoms.
D) become so discouraged that he requires counseling.
Q2) It is difficult to avoid most obvious risks to health and safety because most of them are not under an individual's control.
A)True
B)False
Q3) A person with Type A behaviour:
A) is always on the job.
B) will have a heart attack at an early age due to being work-driven.
C) feels a sense of time pressure and is impatient and angry.
D) wants success at any price.
Q4) A major component of carpal tunnel syndrome is that an important nerve that goes through the wrist is pinched.
A)True
B)False
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Chapter 5: Dealing With Life Changes and Personal Problems
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Sample Questions
Q1) A good suggestion for managing anger is to:
A) recognize that anger drains energy.
B) hold back on expressing anger until it reaches a high intensity.
C) express your anger before it reaches a high intensity.
D) express your anger rapidly before you change your mind.
Q2) A newly unattached person might feel lonely, guilty, angry, or frightened.
A)True
B)False
Q3) People are less likely to resist change if they recognize that change is inevitable.
A)True
B)False
Q4) A script develops early in life when our parents and other influential people program our brains to act out certain life plans.
A)True
B)False
Q5) A self-defeating belief is an objectively true negative evaluation of a person's own limitations.
A)True
B)False
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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Sample Questions
Q1) All issues are just fair to bring up in a marital dispute.
A)True
B)False
Q2) To lessen an accusatory tone in conflicts with a partner, it is recommended that you:
A) use a term of endearment for the other person.
B) begin each accusation with "I'm sorry."
C) make "I" statements instead of "You" statements.
D) make "You" statements instead of "I" statements.
Q3) According to the spheres of life model, happiness occurs when:
A) the two hemispheres of the brain support each other.
B) a person has at least six spheres of life.
C) the six spheres of life are spinning rapidly.
D) the various components of life work together in harmony.
Q4) As described by a famous psychiatrist, true love enables a person to be more concerned about his or her welfare than the welfare of the partner.
A)True
B)False
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Chapter 7: Communicating With People
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Sample Questions
Q1) False assumptions about other people enhance communication because these assumptions force the sender and receiver to work harder at communicating.
A)True
B)False
Q2) When you neatly organize your work area to appear efficient, you are using the form of nonverbal communication called:
A) personal space.
B) public distance.
C) environment or setting.
D) work signals.
Q3) Spreading negative gossip will often enhance your attractiveness to other people. A)True
B)False
Q4) Verbal content is the most important part of a message.
A)True
B)False
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Chapter 8: Developing Intercultural Competence
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Sample Questions
Q1) Thinking that all people who wear glasses must be smart is an example of:
A) stereotyping.
B) discrimination.
C) prejudice.
D) ethnocentrism.
Q2) Denying someone a promotion due to ethnicity is an example of:
A) discrimination.
B) stereotyping.
C) prejudice.
D) ethnocentrism.
Q3) Culture is a learned and shared system of knowledge, beliefs, behaviours, attitudes, values, and norms.
A)True
B)False
Q4) Another complexity about understanding cultural differences is that many people have multicultural identities because they identify with both their primary culture and another culture or cultures.
A)True
B)False
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Chapter 9: Handling Conflict and Being Assertive
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Sample Questions
Q1) Which of the following is NOT a characteristic of sexual harassment?
A) The encounters must be unsolicited and unwelcome to the complainant.
B) The conduct continues despite the complainant's protests, or if it does stop, there are negative employment consequences, such as being denied a promised promotion.
C) People falling in love and going out on a date.
D) Any perceived cooperation by the complainant must be due to employment-related threats or promises.
Q2) Allowing too much room for negotiation violates the tactic called:
A) begin with a plausible demand or offer.
B) make small concessions gradually.
C) play hard to get.
D) allow for face saving.
Q3) A co-worker annoys you by frequently asking you how to carry out certain functions on a computer. To use the technique cognitive restructuring, you would say to yourself:
A) "It's fun being annoyed."
B) "Why worry? I'll soon find a way to get even."
C) "Teaching another person is a learning experience for me."
D) "1 will breathe deeply each time I deal with this computer-illiterate."
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Chapter 10: Getting Along With Your Manager or Team Leader
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Sample Questions
Q1) A problem associated with focusing on your manager's weaknesses is that you might:
A) be fired for insubordination.
B) copy the same weaknesses yourself.
C) not be voted "employee of the month."
D) communicate negative nonverbal signals to the manager.
Q2) When delivering bad news to your manager, it is recommended that you:
A) feel guilty about all that has gone wrong.
B) act very excited to show that you care about the problem.
C) calmly point out how the company is facing a problem.
D) send the report in writing.
Q3) A study on the quality of interactions between supervisor and their employees indicated that:
A) agreeing with your supervisor's opinions usually backfires.
B) supervisors are impressed strictly by work performance.
C) favourable interactions lead to better performance.
D) avoiding the supervisor improves performance ratings.
Q4) Socializing with the boss can often lead to role confusion.
A)True
B)False
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Chapter 11: Getting Along With Co-Workers and Customers
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Sample Questions
Q1) A condition of synergy occurs when teamwork is so good that the:
A) team leader performs in an outstanding manner.
B) members take turn of being the leader.
C) the output of the group is more than the sum of the individual contributions.
D) an outsider can sense the excitement in the air.
Q2) Following the golden rule is likely to characterize someone as being a poor team player.
A)True
B)False
Q3) When groups or teams adjourn, some members may have feelings similar to the grieving process.
A)True
B)False
Q4) If team members are uncomfortable with each other and are very cautious when they communicate with others, it is most likely that this team is in which stage of group development?
A) Storming
B) Performing
C) Adjourning
D) Forming
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Chapter 12: Developing Self-Confidence and Leadership Skills
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Sample Questions
Q1) Enthusiasm is sometimes perceived by group members as a reward for constructive behaviour.
A)True
B)False
Q2) Whether or not a leader is charismatic is determined by:
A) the leader's level of self-confidence.
B) how much the leader really likes people.
C) a combination of intelligence and personality.
D) the subjective perceptions of the people being lead.
Q3) A person who scores high on the personality dimension of openness to experience would behave intelligently.
A)True
B)False
Q4) Expanding your knowledge base in your field will usually improve your self-confidence.
A)True B)False
Q5) Ethics deals essentially with doing things which are morally right.
A)True
B)False
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Sample Questions
Q1) A career is a series of job-related experiences that:
A) earn you a living.
B) move you steadily upward in responsibility.
C) fit into a pattern.
D) bring you satisfaction.
Q2) One of the recommended ways of learning about a given occupation is to make cold-canvass calls to members of that occupation in order to obtain an interview.
A)True
B)False
Q3) A person with a portfolio career would typically:
A) earn money in several different ways.
B) carry around a portfolio of accomplishments.
C) maintain a portfolio of investments.
D) switch careers about every seven years.
Q4) You should only go to a career counsellor if you are desperate for work.
A)True B)False
Q5) In boom economic times, it is not necessary to get an edge. A)True B)False
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Chapter 14: Conducting a Job Search
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Sample Questions
Q1) One finding about résumé length based on an employer survey was that approximately 40 percent of those surveyed said that a résumé should be no longer than two pages.
A)True
B)False
Q2) The T-form cover letter requires that the applicant prepare a lengthy discussion of why he or she is qualified for the position in question.
A)True
B)False
Q3) A creative-style résumé:
A) attracts attention because of its uniqueness.
B) covers up for past mistakes.
C) creates information that makes you look good.
D) creatively embellishes ordinary experiences.
Q4) Networking involves the establishment of contacts and referrals to help you find a job and advance your career.
A)True
B)False
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Chapter 15: Developing Good Work Habits
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Sample Questions
Q1) Concentration on the task at hand helps reduce absent-mindedness.
A)True
B)False
Q2) According to a survey, a major productivity drain of information technology is that:
A) employees are stealing trade secrets over the Internet.
B) many workers surf the Internet on company time.
C) people rush home to get on the Internet.
D) photocopying machines keep jamming.
Q3) A non-productive attitude to maintain is that overwork can be counterproductive and lead to negative stress and burnout.
A)True
B)False
Q4) A major reason that good work habits improve personal life is that they help prevent a person from being preoccupied with unfinished tasks.
A)True
B)False
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Chapter 16: Getting Ahead in Your Career
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Sample Questions
Q1) Keep your accomplishments to yourself because good work alone is sufficient to get noticed in most organization.
A)True
B)False
Q2) A code of behaviour required in work settings is referred to as:
A) regulations.
B) office politics.
C) office policy.
D) business etiquette.
Q3) Success, as defined in the human relations text, refers to attaining:
A) an income high enough to satisfy you.
B) organizational rewards and personal satisfaction.
C) the rank of vice-president or higher.
D) money and power without compromising your values.
Q4) The general principle of etiquette is to:
A) avoid vulgarities.
B) be considerate of others.
C) respect other people's sensibilities.
D) avoid being a difficult person.
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