Organizational Behaviour Test Bank
Course Introduction
Organizational Behaviour explores the complex dynamics of individuals and groups within workplace settings. This course examines key concepts such as motivation, leadership, communication, decision-making, organizational culture, and change management. By integrating theories from psychology, sociology, and management, students learn how to analyze and influence human behavior to improve organizational effectiveness. Real-world case studies and practical exercises are used to develop critical thinking skills and strategies for fostering productive work environments.
Recommended Textbook
MGMT 3rd Canadian Edition by Chuck Williams
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18 Chapters
2550 Verified Questions
2550 Flashcards
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2
Chapter 1: Management
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43236
Sample Questions
Q1) Who is responsible for placing orders for food and paper supplies and for setting up weekly work schedules at a fast-food restaurant?
A)corporate vice president
B)middle manager
C)first-line manager
D)top manager
Answer: C
Q2) After a year as a manager,what do new managers typically realize to be their job's most frequent role?
A)troubleshooting
B)managing tasks
C)problem solving
D)developing people
Answer: D
Q3) Team leaders are responsible for managing both internal team relationships and external relationships with other teams,departments,and divisions in a company.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Organizational Environments and Cultures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Organizational culture refers to the set of key values,beliefs,and attitudes shared by organizational members.
A)True
B)False
Answer: True
Q2) Managers can make sense of their changing external environments only by completing all three of the following steps: environmental scanning,interpreting environmental factors,and acting on threats and opportunities.
A)True
B)False
Answer: True
Q3) Fear of a lawsuit prevents many employers from giving totally honest references about former employees. What component change of the general environment does this reflect?
A)technological
B)social
C)economic
D)political/legal
Answer: D
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Page 4
Chapter 3: Ethics and Social Responsibility
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) The two types of integrity testing currently used by employers are overt integrity tests and personality-based integrity tests.
A)True
B)False
Answer: True
Q2) Which of the following is a secondary stakeholder group?
A)the government
B)suppliers
C)the media
D)employees
Answer: C
Q3) The principle of personal virtue suggests that you should eat healthily and exercise.
A)True
B)False
Answer: False
Q4) All adults reach the postconventional level of morality.
A)True
B)False Answer: False
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Chapter 4: Planning and Decision Making
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Neither Chile nor Peru has a mass-market café culture,but that fact has not stopped Starbucks from trying to determine how best to expand into those markets. What process is Starbucks engaging in?
A)intuitive conditioning
B)benchmarking
C)decision making
D)organizational design
Q2) Encouraging worker participation in goal setting,making goals public,and getting top management's support are all recommended ways to increase goal commitment.
A)True
B)False
Q3) New employees are instructed to never wear loose-fitting clothes when working around the canning machine. What kind of standing plan is this?
A)rules and regulations
B)procedures
C)policies
D)organizational norms
Q4) Identify and explain the purpose of the S.M.A.R.T. guidelines.
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Chapter 5: Organizational Strategy
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) How do companies use situational analysis? What are the basic components of a situational analysis?
Q2) What mechanism is used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses?
A)organizational scanning
B)internal marketing
C)corporate strategy
D)a situational analysis
Q3) Which strategy,if successful,is often followed by a growth strategy?
A)retrenchment
B)portfolio
C)focus
D)differentiation
Q4) What are the positioning strategies identified by Michael Porter?
A)entrepreneurial,growth,and stability
B)diversification,acquisition,and divestment
C)defender strategy,diversification,and cost leadership
D)focus,cost leadership,and differentiation
Q5) Differentiate between competitive inertia and strategic dissonance.
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Chapter 6: Innovation and Change
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) What is the term for the successful implementation of creative ideas in organizations?
A)organizational change
B)organizational innovation
C)organizational creativity
D)organizational development
Q2) During which phase of a technology cycle do companies innovate by lowering the cost and improving the functioning and performance of the dominant design?
A)the technological discontinuity phase
B)the discontinuous change phase
C)the process implementation phase
D)the incremental change phase
Q3) Which phase of a technology cycle is characterized by technological substitution and design competition?
A)technological adaptation
B)the era of dominant design
C)the technological growth stage
D)discontinuous change
Q4) How are technology cycles and innovation streams related?
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Chapter 7: Global Management
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) The General Agreement on Tariffs and Trade is headquartered in Geneva,Switzerland.
A)True
B)False
Q2) Companies entering foreign markets should open an office or manufacturing location in that market.
A)True
B)False
Q3) In which method does a company build a new business or buy an existing business in a foreign country?
A)strategic alliance
B)foreign direct investment
C)global new venture
D)joint venture
Q4) An expatriate is someone who lives and works outside his or her native country.
A)True
B)False
Q5) Voluntary export restraints and quotas are functionally equivalent.
A)True
B)False
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Chapter 8: Designing Adaptive Organizations
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) An organic organization is an organization characterized by broadly defined jobs and responsibility,loosely defined,frequently changing roles,decentralized authority,and horizontal communication based on task knowledge.
A)True
B)False
Q2) Workers perceive their work to have meaning and perceive themselves to be competent,having an impact,and capable of self-determination. What is the term for this feeling of intrinsic motivation?
A)reciprocity
B)motivational assertion
C)autonomy
D)empowerment
Q3) What are the three types of task interdependence?
A)pooled,delegated,and systematic
B)delegated,integrated,and combined
C)sequential,delegated,and pooled
D)reciprocal,pooled,and sequential
Q4) Define authority. List the four dimensions by which it has traditionally been characterized in organizations.
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Chapter 9: Leading Teams
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) E-Lab (the "E" stands for experience)has project teams perform field research for its clients. These project teams are composed of students of theology,actors,and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research,interview clients,and understand the marketing impact of what he or she learns. What does E-Lab use to make its project teams more efficient?
A)synergistic goals
B)stretch goals
C)cross-training
D)vestibule training
Q2) The group of medical specialists that work in the neonatal unit of a large teaching hospital have assumed that they should explain to students why a specific procedure is being performed even though no hospital rule tells them to. Which term best applies to what the group has decided to follow?
A)heuristic
B)norm
C)behavioural policy
D)code of ethics
Q3) Explain what managers can do to effectively manage conflict in teams.
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Page 11
Chapter 10: Managing Human Resource Systems
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) ERIPs have posed problems for some employers-such as the University of Waterloo,which saw more than 300 faculty and staff leave. What are HR departments doing to combat the problems?
A)seeking volunteers for ERIP programs
B)planning for functional turnover
C)implementing phased retirement options
D)increasing pension values over time
Q2) Which of the following determines the worth of each job by establishing the market value of the knowledge,skills,and requirements needed to perform it?
A)work performance scales
B)job evaluations
C)job analyses
D)pay variability charts
Q3) Job analyses,job descriptions,and job specifications help companies meet the legal requirement that their human resource decisions be job related.
A)True
B)False
Q4) List and briefly define the three basic kinds of compensation decisions.
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Chapter 11: Managing Individuals and a Diverse Workforce
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) Why would some companies prefer older workers over younger workers if older workers cost more?
A)Younger workers today have very little promise of developing the required skills.
B)Even though older workers have higher levels of absenteeism,they work more efficiently than younger workers.
C)The older workers may exercise poor judgment but they are more loyal than younger workers.
D)Older workers can cost companies less than younger workers by showing better judgment,caring about the quality of work,and being less likely to quit,come in late,or miss work.
Q2) Which paradigm for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences,such as personality,attitudes,beliefs,and values,into the work of the organization?
A)the discrimination and fairness paradigm
B)the access and legitimacy paradigm
C)the learning and effectiveness paradigm
D)the cultural and stereotype paradigm
Q3) What is employment equity and how does it fundamentally differ from diversity?
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Chapter 12: Motivation
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Give an example of one well-known needs theory. Be sure to identify the needs described by that theory.
Q2) Define equity theory. Identify the five ways in which people try to restore equity when they perceive that they have been treated unfairly. Describe a circumstance in which you or someone you know experienced inequity in a work situation,and explain the actions you (or that person)took to restore equity.
Q3) In which type of reinforcement schedule do consequences follow a behaviour only after a certain amount of time has elapsed?
A)fixed interval
B)variable interval
C)fixed ratio
D)variable ratio
Q4) Which of the following must workers do to truly accept organizational goals?
A)They must respond to an autocratic management style.
B)They must trust management.
C)They must not require any more training in order to achieve the goal.
D)They must operate outside the organizational communication channel.
Q5) Define equity theory. List its basic components and give one example of each of these components.
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Chapter 13: Leadership
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Which of the following would increase the risks associated with unethical leaders?
A)Enforce a clearly written code of conduct.
B)Recruit,select,and promote managers with high ethical standards.
C)Train leaders how to value,seek,and use diverse points of view.
D)Give managers complete trust and freedom to run their departments.
Q2) GE Canada hires many new graduates each year into its leadership development programs. Which of the following will be an expected outcome of these leadership development programs?
A)take a short-term perspective
B)inspire and motivate employees to embrace the status quo
C)focus on processes as opposed to results
D)be architects rather than builders
Q3) Employees working in a high-volume quick service restaurant have posters near their workspace demonstrating the correct way to assemble and package sandwiches for customers. What leadership style does this demonstrate?
A)achievement
B)charisma
C)consideration
D)initiating structure
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Page 15
Chapter 14: Managing Communication
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Clarissa is unable to do her job efficiently because her supervisor comes into her office every 15 minutes or so to ask irrelevant questions or to make unimportant comments. What is Clarissa experiencing a problem with?
A)undefinable noise
B)communication media
C)accepting feedback
D)encoding and decoding
Q2) Briefly identify the difference between the formal and informal communication channels in an organization.
Q3) Refer to Narrative 14-1. Personality-,psychology-,and experience-based differences determine how consumers respond to Internet scams. Which of the following also contributes to their responses?
A)conceptual screens
B)perceptual filters
C)attitudinal derivation
D)conceptual decoding
Q4) Listening is an example of a voluntary behaviour.
A)True
B)False
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Chapter 15: Control
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which of the following would managers use when implementing the financial perspective?
A)financial ratios
B)customer defections
C)employee turnover
D)value analyses
Q2) Refer to Narrative 15-3. If you managed a pharmacy chain that was trying to compete with Walgreens,which of the following should you use to determine ways to improve business efficiency?
A)benchmarking
B)data decentralization
C)information processing
D)mirroring
Q3) Refer to Narrative 15-1. Which type of control does the brewmaster use when he tests the beer to see how it tastes?
A)simultaneous
B)feedback
C)concurrent
D)reactive
Q4) Define benchmarking. List the three steps in this process.
Page 17
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Chapter 16: Managing Information in a Global World
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) According to which of the following rules will the cost of computing drop by 50 percent as computer-processing power doubles every 18 months?
A)Moore's law
B)Gordon's law
C)the Peter principle
D)the rule of e-commerce
Q2) "Metadata" reflects data about data-for example,whether or not you tend to search for "spring" in the context of a coiled piece of metal or in the context of the season. What type of costs does Google incur in order to incorporate metadata into its search results?
A)processing
B)communication
C)storage
D)retrieval
Q3) Processing cost is the cost of transmitting information from one place to another.
A)True
B)False
Q4) Briefly distinguish between knowledge and information.
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18
Chapter 17: Managing Service and Manufacturing Operations
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) A purchasing manager chooses to procure 95 percent of the main raw material the company needs from one supplier. The supplier knows the company's products extremely well,is always friendly and professional to deal with,and if anything goes wrong,takes care of the problem right away. What does the purchasing manager value most in the supplier?
A)empathy
B)level of assurance
C)the supplier's prices
D)the supplier's friendliness
Q2) Rhett Butler Trucking is a viable bulk carrier providing just-in-time (JIT)transportation for both chemical and dry bulk products throughout the United States and into Canada. Which of the following makes an accurate statement about the companies that use this transport carrier?
A)These companies expect the chemical and dry bulk products to be delivered as they are needed by the production line.
B)These companies cannot continue operations when a stockout occurs.
C)These companies have high inventory turnover rates.
D)These companies use a master production schedule to control service recovery costs.
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Chapter 18: History of Management
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Who is responsible for initiating the now common practice of manufacturing most products using standardized,interchangeable parts?
A)Henri Fayol
B)Eli Whitney
C)Chester Barnard
D)Frederick Taylor
Q2) A time study allows each task or job to be broken down into separate motions. Once this is done,then unnecessary or repetitive motions can be eliminated.
A)True
B)False
Q3) Rose believes her employees will be more productive if she pays attention to how they feel and creates a family atmosphere within her company. Which approach to management is Rose most aligned with?
A)scientific
B)human relations
C)administrative
D)systems
Q4) Differentiate between closed systems and open systems.
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