Organizational Behaviour Review Questions
Course Introduction
Organizational Behaviour explores the complex dynamics of individuals, groups, and structures within businesses and other organizations. This course examines key concepts such as motivation, leadership, team dynamics, communication, organizational culture, decision-making processes, and change management. By understanding the psychological and sociological factors that drive behavior in the workplace, students gain insights into how to enhance personal effectiveness, improve group collaboration, and foster a healthy organizational environment. Through real-world examples and case studies, learners develop the analytical and interpersonal skills needed to address organizational challenges and drive positive outcomes.
Recommended Textbook
Business A Canadian Perspective for a Networked World 4th Edition by Gerald Trites
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14 Chapters
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700 Flashcards
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Chapter 1: Introduction to Ebusiness
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Source URL: https://quizplus.com/quiz/54020
Sample Questions
Q1) Sears is an example of an old company that has made the transition to the world of ebusiness and now has one of the top-rated ebusiness websites on the internet while still retaining its traditional retail presence. This transition would be considered to be
A) brick-and-mortar
B) clicks to bricks
C) bricks to clicks
D) plug and play
E) bricks presence
Answer: C
Q2) The predominant scripting language used to create webpages is ________.
A) TCP
B) HTTP
C) HTML
D) IP
E) XML
Answer: C
Q3) What are the major two challenges of ebusiness discussed in this chapter?
Answer: privacy and security
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Page 3
Chapter 2: Internet Business Models and Strategies
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Sample Questions
Q1) List the 5 elements of the Porter Five Forces analysis.
Answer: 1() the barriers to entry in the industry
2() the threats posed by substitute products or services
3() the bargaining power of suppliers
4() the bargaining power of buyers
5() the rivalry among existing competitors
Q2) Which of the following statements most clearly defines the relationship between business models and business strategy?
A) the various models are all mutually exclusive of one another
B) the specific model or combination of models that a business uses helps to define its internet or ebusiness strategy
C) models provide a menu for a business strategist to consider when addressing questions that will directly impact the particular business
D) business models and business strategy are closely linked to each other
E) none of the above
Answer: B
Q3) Why are brokers often referred to as market makers?
Answer: Because they bring buyers and sellers together and facilitate transactions between them.
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Chapter 3: Evolution and Applications of the Internet
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Sample Questions
Q1) What kind of software applications were used to find and retrieve information when the internet was first implemented?
A) Gopher and Veronica
B) FTP
C) TCP/IP
D) Netscape Communicator
E) Mosaic
Answer: A
Q2) A business may choose to implement a virtual private network if:
A) it often sends confidential information to business partners.
B) it has multiple locations that are linked electronically.
C) remote salespeople often connect to head office.
D) it tries to reduce communications costs.
E) all of the above
Answer: E
Q3) Common Gateway Interface is a proprietary method for transferring data between servers and applications.
A)True
B)False
Answer: False
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Chapter 4: Enterprise-Wide and Inter-Enterprise Systems
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Sample Questions
Q1) ERP systems do not have the characteristics of an enterprise-wide system.
A)True
B)False
Q2) In an ERP system, which module keeps track of inventory?
A) financial accounting module
B) sales and distribution module
C) materials management module
D) human resources module
E) customer relationship module
Q3) Systems sizing is the process used to determine whether the system has the capacity to handle the volumes that will be required of it.
A)True
B)False
Q4) Extensible markup language and middleware could be used to:
A) integrate ERP with other applications.
B) develop custom software applications.
C) eliminate the reliance on ERP systems.
D) adjust source code easily.
E) report troubleshooting results within the firm.
Q5) Describe the benefits of enterprise-wide systems.
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Chapter 5: Security and Controls
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Sample Questions
Q1) The most accurate description of a firewall would be:
A) a security company hired to monitor your website.
B) a hardware device used to monitor traffic between a network and the internet.
C) a software application that determines how often backups should be made and ensures that they are stored offsite.
D) a protective barrier in the wall outside of the network room.
E) a high risk area of a network.
Q2) What pair of "keys" is used to encrypt and decrypt messages and other data transmissions?
Q3) A company can build its security platform on public key infrastructure. A)True
B)False
Q4) The encryption of information is all that is needed to ensure that a network is safe from attacks.
A)True B)False
Q5) With current technology, security risks are becoming much less of a concern. A)True
B)False
Q6) Describe what should be included in end-user computing policy.
Page 7
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Chapter 6: Billing and Payment Systems
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Sample Questions
Q1) The most successful and innovative alternative online payment system developed so far is PayPal.
A)True
B)False
Q2) _____ is a security tool that protects credit cards.
A) Encryption
B) Authentication
C) Non-repudiation
D) A password
E) none of the above
Q3) Why is a credit card considered not to provide an instant transfer of value?
Q4) A value-added network indicates that another company reviews an organization's network periodically and suggests improvements.
A)True
B)False
Q5) Provide an example of a credit card scam.
Q6) Why is PayPal considered to be an email payment system?
Q7) Explain how smart cards work.
Q8) What does RFID stand for?
Page 8
Q9) How does a Mondex card differ from eCash?
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Page 9
Chapter 7: Supply-Chain Management
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Sample Questions
Q1) The following is an example of reengineering a process:
A) adding a step to the approval of cheque requisitions
B) removing a step in the approval of purchase orders
C) changing a process from manual to electronic and removing several steps
D) hiring consultants to evaluate workflow
E) implementing EDI with a supplier
Q2) The order fulfillment process must ensure that a business can:
A) manufacture goods rapidly.
B) acquire raw materials efficiently.
C) deliver products quickly.
D) optimize shipping by size/weight/location.
E) all of the above
Q3) Describe how the internet has impacted individuals and suppliers in terms of price sensitivity.
Q4) Enterprise resource planning systems have the following relationship to SCM:
A) little or no relationship exists
B) SCM systems provide no support to enterprise systems
C) ERP systems provide support and data to SCM systems
D) the ERP system cannot operate if SCM is in place
E) the ERP system can only operate if SCM is in place
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Chapter 8: Eprocurement, Trading Exchanges, and Auctions
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Sample Questions
Q1) The first stage in a procurement process whereby the buyer communicates its needs to potential suppliers, who will then submit tenders based on the requirements, is called:
A) procurement ignition
B) request for proposal
C) procurement proposition
D) procurement first notification
E) request for quotations
Q2) Questions such as, "Who can join the trading exchange?", "Are data owned by the exchange or individual members?", and "Are members restricted in their rights to participate in or own other exchanges?", represent what kind of issue for exchange providers?
A) legal issue
B) profitability
C) governance
D) integration
E) membership
Q3) The eprocurement process varies somewhat by organization.
A)True
B)False
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Page 11
Chapter 9: Customer Relationship Management
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Sample Questions
Q1) The following is an example of potential customer touch points where data capture occur during the CRM process:
A) web, customer's home, phone centre, and customer identification
B) web, call centre, point of sale, and direct mail
C) registration/warranty, wireless, and email campaigns
D) ordering, invoicing, and payment
E) ordering, payment, and delivery
Q2) Explain what's involved in the education stage of CRM implementations.
Q3) What is most important about CRM data?
A) gathering large volumes of data
B) comparing data to other companies
C) integrating data throughout the firm for analysis
D) giving many users access to the data
E) not mixing internal data with external data
Q4) Explain how computer telephony integration (CTI) works.
Q5) Describe the benefits social CRM provides for a company.
Q6) A call centre is one potential customer touch point that captures data during the CRM process.
A)True
B)False
Page 12
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Chapter 10: Business Intelligence
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Sample Questions
Q1) What term describes the analysis of data for relationships that may not have been previously known?
A) data warehouse
B) metadata
C) data mart
D) data searching
E) data mining
Q2) Business intelligence has evolved from previous data management systems such as data warehousing.
A)True
B)False
Q3) Two critical issues in architecture design of the system for intelligence application are:
A) database design and system architecture.
B) database language and system architecture.
C) database interfaces and system design.
D) database performance and system version.
E) database architecture and system design.
Q4) What is business intelligence (BI)?
Q5) List the benefits of BI systems.
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Chapter 11: E-marketing and Advertising
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Sample Questions
Q1) The emarketing process consists of:
A) strategy creation, implementation, and evaluation.
B) strategy creation, analysis, and implementation.
C) analysis, evaluation, and implementation
D) strategy creation and implementation.
E) user registration, targeted advertisements, and online sales.
Q2) Joe has been browsing the eBay website for about 30 minutes today. He is expected to continue browsing for more 2 hours as he usually does everyday. This example can be represented by what term?
A) customer forecasting
B) online behaviour analysis
C) site-stickiness
D) stickiness analysis
E) customer cryptographic behaviour
Q3) Which of the following displays an ad-message in a new browser window?
A) flash ads
B) interstitials
C) superstitials
D) GIF ads
E) banner ads
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Chapter 12: Metrics for Performance Measurement in
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Sample Questions
Q1) The oldest traffic metric involves measuring search engine ranking.
A)True
B)False
Q2) Traffic metrics can provide useful information about:
A) traffic volumes
B) site usage
C) sources of traffic
D) visitor attributes
E) all of the above
Q3) List the different social media sources of information for creating performance metrics.
Q4) Which of the following statements about performance metrics is false?
A) Metrics should be linked to specific company objectives.
B) You can never have too many metrics.
C) Metrics must be synchronized with business realities.
D) Metrics should be unambiguous.
E) Metrics should involve a reasonable cost.
Q5) List five broad categories of measurements that are considered for use in assessing performance of ecommerce units.
Q6) Name the four major categories used in Kaplan and Norton's balanced scorecard. Page 15
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Page 16
Chapter 13: Privacy, Legal, and Taxation Issues in Ecommerce
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Sample Questions
Q1) It is difficult for the legal system to apply trademark law in settling domain name issues. Explain.
Q2) The concerns over privacy have grown immensely as ecommerce has developed.
A)True
B)False
Q3) The development of legislation in Canada and other countries has been pressured by the lead taken with regard to privacy in ________.
A) Asia
B) Sweden
C) Australia
D) the United States
E) Europe
Q4) The registration of a trademark means that:
A) no one else can use that word on the internet.
B) companies that have trademarked names have priority rights to domain names using those names.
C) all domain names with that word come with the registration.
D) it is illegal to register similar names.
E) domain name disputes are more difficult to settle.
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Chapter 14: Ecommerce and Small Business
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Sample Questions
Q1) Businesses must consider which of the following when implementing a website?
A) outsourcing
B) website hosting
C) transaction processing
D) security
E) all of the above
Q2) Which of the following would be considered an opportunity for ecommerce in small businesses?
A) access to new markets
B) bricks and mortar operations are no longer required
C) more valuable data is generated
D) a 1-800 number is no longer necessary
E) all of the above
Q3) The banks' response to the pressure from small businesses and other lobby groups has since led to major improvements in merchant accounts which allow internet transactions with little or no required holding amounts.
A)True
B)False
Q4) Describe the two basic ways in which small businesses can use to go into ebusiness.
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