Organizational Behaviour Practice Exam
Course Introduction
Organizational Behaviour explores the study of how individuals, groups, and structures affect behavior within organizations. The course examines key concepts such as motivation, leadership, team dynamics, communication, organizational culture, and change management. Through real-world case studies and practical examples, students learn to analyze and understand workplace challenges, develop effective strategies for improving organizational performance, and enhance their own interpersonal and managerial skills in professional settings.
Recommended Textbook
Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
787 Flashcards
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2
Chapter 1: Human Relations and Yourself
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Sample Questions
Q1) A research study has shown that being satisfied with your job today:
A) has a minor influence on future life satisfaction.
B) has a major influence on life satisfaction.
C) influences your perception of life satisfaction in the past.
D) typically detracts from life satisfaction.
Answer: A
Q2) The self-concept:
A) is highly predictable from one situation to another.
B) applies to mental but not physical activities.
C) applies to physical but not mental activities.
D) usually has several components.
Answer: D
Q3) According to more recent thinking, self-esteem stems from being:
A) told by key people that you are wonderful.
B) encouraged by key people to keep on trying.
C) exposed to a variety of enriching experiences.
D) being proud of a genuine accomplishment.
Answer: D
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3
Chapter 2: Self-Motivation and Goal Setting
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Sample Questions
Q1) A person with a learning-goal orientation would:
A) prefer new learning to a high income.
B) want to prove his or her own competency.
C) establish a goal for learning new skills.
D) attempt to impress others through good performance.
Answer: C
Q2) Which of the following group of needs tends to be the most frequently satisfied?
A) safety and security.
B) esteem.
C) belongingness and love.
D) self-actualization.
Answer: A
Q3) Goals typically lead to a scattering of effort because the goal setter pursues several different activities at the same time.
A)True
B)False
Answer: False
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Chapter 3: Problem Solving and Creativity
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Sample Questions
Q1) The worst-case scenario in decision making refers to predicting what you would do if the most dreadful alternative came true.
A)True
B)False
Answer: True
Q2) The forced-association technique includes selecting a word at random from a textbook or dictionary as a starting point for making associations.
A)True
B)False
Answer: True
Q3) The purpose of developing a worst-case scenario is to help the decision maker avoid:
A) being overwhelmed by fear of a bad decision.
B) becoming too self-confident.
C) being wrong too often.
D) analysis paralysis.
Answer: A
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Page 5
Chapter 4: Achieving Wellness and Managing Stress
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49 Flashcards
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Sample Questions
Q1) Which one of the following is the least likely consequence of physical exercise?
A) accelerated aging process.
B) reduction of harmful cholesterol (LDL).
C) increase of beneficial cholesterol (HDL).
D) increase in endorphins.
Q2) People with an external locus of control believe that:
A) they can control external forces.
B) external forces control their fate.
C) external forces create the most problems.
D) they are rarely bothered by external forces.
Q3) A key method of stress management is therefore to attack the stressor by gaining control of the situation.
A)True
B)False
Q4) Some of the mental benefits of physical exercise are attributed to endorphins released into the body.
A)True
B)False
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Chapter 5: Dealing With Life Changes and Personal Problems
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Sample Questions
Q1) Which one of the following is most likely a symptom of depression?
A) frequent periods of excitement.
B) being overly concerned about losing time from work.
C) increased ability to concentrate on work.
D) deterioration in grooming.
Q2) A major personal problem many people encounter is the loss of a valued personal relationship.
A)True
B)False
Q3) A self-defeating belief is an objectively true negative evaluation of a person's own limitations.
A)True
B)False
Q4) An important part of emotional intelligence is:
A) a love of learning.
B) regulating emotions to enhance living.
C) overcoming addictions.
D) eliminating anger.
Page 7
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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Sample Questions
Q1) Romantic love plays the biggest role in:
A) sustaining a relationship.
B) launching a relationship.
C) attracting a wealthy partner.
D) finding a compatible mate.
Q2) Studies of gender differences in communication found that:
A) women are reluctant to share feelings.
B) men are reluctant to share feelings.
C) women and men prefer to focus on objects and things.
D) major changes in communication style are not uncommon.
Q3) Luke has been searching for a prospective partner at bars for one year with no positive results. To overcome the quest fatigue he is now experiencing, Luke should now search for partners on the Internet or the personal ads.
A)True
B)False
Q4) One biochemical explanation of attractiveness contends that a person who emits a high level of pheromones will attract more romantic partners.
A)True
B)False
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Chapter 7: Communicating With People
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Sample Questions
Q1) Total social distance covers from about four to twelve feet.
A)True
B)False
Q2) During presentations the most important way to connect with your audience is to:
A) dazzle them with visual images.
B) make frequent eye contact.
C) share personal information.
D) walk up and down the aisles.
Q3) Which one of the following communication barriers best explains why it is difficult to communicate with an angry person?
A) distortion of information.
B) emotions and attitudes.
C) false assumptions about the receiver.
D) limited understanding of people.
Q4) Empathy involves understanding another person's point of view.
A)True
B)False
Q5) Cultures vary in rules around touching.
A)True
B)False
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Chapter 8: Developing Intercultural Competence
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Sample Questions
Q1) High-context cultures rely heavily on:
A) nonverbal cues.
B) verbal cues.
C) a hierarchy of power.
D) decentralized power.
Q2) Low-context cultures rely heavily on nonverbal cues in interaction with others.
A)True
B)False
Q3) __________ are the ways in which you structure your view or understanding of reality as to what is true and what is false.
A) Values
B) Norms
C) Attitudes
D) Beliefs
Q4) Stereotyping is placing people into categories based on broad generalizations we assume about a particular group.
A)True
B)False
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Page 10
Chapter 9: Handling Conflict and Being Assertive
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Sample Questions
Q1) The most frequent type of sexual harassment involves men against women.
A)True
B)False
Q2) Prolonged conflict can lead to health problems.
A)True
B)False
Q3) Assertiveness takes the form of insults, teasing, ridicule, and profanity.
A)True
B)False
Q4) Personality clashes sometimes develop after people have been working together harmoniously for many years.
A)True
B)False
Q5) The competitive style of conflict management lends itself to a win-win resolution of a dispute between two people.
A)True
B)False
Q6) Acting in a decisive manner gives the appearance of assertiveness.
A)True
B)False
Page 11
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Chapter 10: Getting Along With Your Manager or Team Leader
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Sample Questions
Q1) Should your manager be fired, it could be a good learning opportunity for you.
A)True
B)False
Q2) To make a favourable impression with a manager, an employee should:
A) point out his or her mistakes during a meeting.
B) dress in more expensive clothing than he or she does.
C) attempt to take full credit for your team's accomplishments.
D) anticipate future problems.
Q3) An employer quoted in the human relations text claimed that consistency in an employee is more valuable than flashes of brilliance.
A)True
B)False
Q4) Assisting your manager with a difficult problem he or she faces is included in the tactic:
A) display good job performance.
B) be dependable and honest.
C) appreciate your manager's strengths.
D) be loyal.
Page 12
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Chapter 11: Getting Along With Co-Workers and Customers
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Sample Questions
Q1) A major problem with exaggerated compliments is that they:
A) will create a craving for more of the same.
B) are likely to be perceived as insincere.
C) are not based on positive reinforcement.
D) are not difficult to come up with.
Q2) It is effective to be harsh in your confrontations with coworkers about their annoying behaviour by preceding compliments with a criticism.
A)True
B)False
Q3) Companies are the least likely to restrict romantic involvements between:
A) managers and group members.
B) top executives and lower-ranking employees.
C) coworkers.
D) married employees and single employees.
Q4) The purpose of the tactic "make other people feel important" is to create situations whereby people owe you a favour.
A)True
B)False
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Chapter 12: Developing Self-Confidence and Leadership Skills
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Sample Questions
Q1) For a leader to show charisma, he or she must agree with a group member's opinion.
A)True
B)False
Q2) A team leader exercises strong control over team members and group activities.
A)True
B)False
Q3) A major problem with negative self-talk is that it:
A) triggers emotional illness.
B) lowers group morale.
C) lowers self-confidence.
D) confuses group members.
Q4) Which of the following is least likely to be considered an ethical violation?
A) lying to customers.
B) taking too much blame for your own mistakes.
C) not disciplining poor performers.
D) taking credit for the ideas of others.
Q5) Leadership positions tend to be both physically and mentally demanding.
A)True
B)False
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Sample Questions
Q1) A person with good __________ skills has the ability to lead, organize, and motivate others.
A) creative
B) communication
C) interpersonal relations
D) management
Q2) You should only go to a career counsellor if you are desperate for work.
A)True B)False
Q3) High scorers on the "conventional theme" of the Strong Interest Inventory would usually enjoy occupations such as:
A) mechanic, farmer, and military officer.
B) artist, writer, and actor.
C) law, merchandising, and sales.
D) accountant, banker, and credit manager.
Q4) Assume that you achieve a high score on the Enterprising theme of the Strong Interest Inventory. You would probably also score high on the Business Management interest scale.
A)True B)False
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Chapter 14: Conducting a Job Search
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Sample Questions
Q1) Which of the following are NOT one of the job-searching techniques mentioned in the text?
A) Networking.
B) Radio advertising.
C) Internet search.
D) Unsolicited letter campaigns.
Q2) The purpose of an attention-getting letter is to:
A) thank the company official for your interviews.
B) get a job interview without a résumé.
C) provide a tailor-made approach to the job sought.
D) discover if there are job openings.
Q3) One finding about résumé length based on an employer survey was that approximately 40 percent of those surveyed said that a résumé should be no longer than two pages.
A)True
B)False
Q4) An example of an illegal question to ask a job applicant is, "What position would you like to hold at the peak of your career?"
A)True
B)False
Page 16
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Chapter 15: Developing Good Work Habits
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Sample Questions
Q1) A person is a true workaholic when he or she:
A) works an average of at least 60 hours per week.
B) finds not working to be an uncomfortable experience.
C) brings work home at least four nights per week.
D) establishes unrealistic goals.
Q2) To achieve breakthrough accomplishments, use the tactic:
A) work at a steady pace.
B) emphasize doing important tasks.
C) schedule similar tasks together.
D) identify and plug time leaks.
Q3) Spending too much time on a task or project wastes time.
A)True
B)False
Q4) Effective people have a well-developed capacity to concentrate on the problem or person facing them; however surrounded they are with potential distractions. A)True
B)False
Q5) A recommended way to jump-start a project is to perform a leading task.
A)True
B)False
17
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Chapter 16: Getting Ahead in Your Career
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Sample Questions
Q1) Learning and remembering the names of work associates is considered to be part of good business etiquette.
A)True
B)False
Q2) If your first impression is unfavourable, you will often be invited back by an internal or external customer.
A)True
B)False
Q3) Dominique, an executive assistant, has such highly-developed skills that she is able to move from employer to employer when the need arises. Dominique is therefore said to have career portability.
A)True
B)False
Q4) An important guideline for achieving broad experience is to:
A) avoid working outside your own specialty.
B) hold two full-time jobs.
C) get the broad experiences early in your career.
D) get the broad experiences late in your career.
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