Organizational Behaviour
Final Test Solutions
Course Introduction
Organizational Behaviour examines the dynamics of individuals, groups, and structures within organizations. This course explores key concepts such as motivation, leadership, team dynamics, organizational culture, communication, and decision-making. Through theoretical frameworks and case studies, students learn to analyze and address workplace challenges, enhance organizational effectiveness, and foster positive work environments. Emphasis is placed on developing skills for managing diversity, conflict resolution, and adapting to change in contemporary organizations.
Recommended Textbook
Management of Human Resources The Essentials 4th Canadian Edition by Gary Dessler
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13 Chapters
1119 Verified Questions
1119 Flashcards
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Chapter 1: The Strategic Role of Human Resources Management
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59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/21038
Sample Questions
Q1) Revlex Inc.has decided to allow its front line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of
A) workplace incentives.
B) a change in organizational climate.
C) job restructuring.
D) employee empowerment.
E) management development.
Answer: D
Q2) Baby boomers
A) will increase rapidly in number over the next few decades.
B) were born between 1946 and 1965.
C) resulted in a focus on recruitment and selection in organizations in the past.
D) have very high fertility rates.
E) are currently causing a great deal of competition for advancement.
Answer: B
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Refusing to promote a highly qualified white male into senior management because his wife has just been diagnosed with a chronic illness that might interfere with his willingness to work long hours is an example of
A) differential treatment.
B) discrimination on the basis of association.
C) discrimination on the basis of disability.
D) systemic discrimination.
E) reverse discrimination.
Answer: B
Q2) A company policy that limits employee use of the internet on company computers is a violation of the privacy rights of employees.
A)True
B)False
Answer: False
Q3) Enforcement of human rights acts is the responsibility of the RCMP in Canada.
A)True
B)False
Answer: False
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Chapter 3: Designing and Analyzing Jobs
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) The following data collection method of job analysis can be used structured, unstructured, or in combination.When structured, questions are read to job holders and supervisors and/or fixed response choices are provided.When unstructured, questions are posed to job holders and supervisors and/or general response choices are provided.This is called the
A) group interview method.
B) questionnaire method.
C) observation method.
D) diary/log method.
E) individual interview method.
Answer: E
Q2) Which of the following statements is true?
A) Unions are generally very supportive of job enrichment.
B) Most employees today want additional responsibilities.
C) Job enrichment programs are more successful in some jobs and settings than others.
D) Job redesign efforts can correct almost all job dissatisfaction problems.
E) Managers tend to be very supportive of job enrichment because it makes their jobs easier.
Answer: C
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Chapter 4: Human Resources Planning and Recruitment
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) The first step to project the supply of outside candidates is to forecast local market conditions.
A)True
B)False
Q2) Open houses are common in government organizations. not used today. the choice when there are many jobs for candidates. the most popular recruitment method. none of the above.
Q3) You have been hired as the director of HR at Targus Inc., a clothing retailer.Due to a reduction in consumer demand, you have been asked to advise management on how to reduce the amount of staff by 5% over the next 2 years.Although slow, a method for reducing numbers which generally presents the least amount of problems is
A) introducing a reduced work week.
B) laying off employees.
C) offering attractive buyout packages.
D) downsizing through attrition.
E) offering attractive early-retirement packages.
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Page 6
Chapter 5: Selection
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Each of the following is a potential source of unreliability except A) tiredness of the applicant.
B) the conditions under which the instrument is administered.
C) changes within the applicant.
D) chance response tendencies.
E) none of the above. There are no exceptions listed there.
Q2) Hints for conducting an effective panel interview include all of the following except
A) plan the interview.
B) evaluate the candidate.
C) build rapport.
D) listen carefully rather than taking notes.
E) ask questions.
Q3) Motor abilities a firm might want to measure include all of the following except A) reaction time.
B) speed of arm movement.
C) manual dexterity.
D) finger dexterity.
E) spatial visualization.
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7
Chapter 6: Orientation and Training
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The following are all functions of programmed learning except A) presenting questions or problems to the learner. B) permitting the trainee to perform on the job. C) presenting facts to the learner.
D) providing feedback on the accuracy of his or her answers. E) allowing the person to respond.
Q2) A concern or value that a person who is engaged in career planning will not give up if a choice must be made, is referred to as a(n) value anchor. skill. anchor. planning anchor. career anchor.
Q3) The person with the primary responsibility of managing an employee's career with an organization is the employee's manager. the employee. human resources. executive leadership. the employee's mentor, either inside or outside the organization.
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Chapter 7: Performance Management
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) In a behaviourally anchored rating scale, there are critical incident anchors along the A) performance rating scale.
B) forced distribution scale.
C) graphic rating scale.
D) paired comparison scale.
E) alternation ranking method scale.
Q2) When a person is accused of poor performance, research indicates that the first reaction that he/she may have is often
A) ignoring the accusation.
B) aggression.
C) changing the subject.
D) anger.
E) denial.
Q3) Rules for constructive criticism include all of the following except
A) ensuring criticism is free of bias.
B) that a once-a-year "critical broadside" can be effective.
C) providing suggestions about what could be done to change behaviour.
D) criticizing in private.
E) letting the employee maintain their sense of dignity and self-worth.
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Page 9
Chapter 8: Strategic Pay Plans
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) An example of an informal survey conducted by an employer would be a(n)
A) governmental agency survey.
B) professional organization survey.
C) telephone survey.
D) industry-wide survey.
E) commercial survey.
Q2) Engagement is
A) providing competitive base pay.
B) transactional rewards which are consistent across competing organizations.
C) a positive emotional connection to the employer and a clear understanding of the strategic significance of the job.
D) the belief that the organization cares about talent management.
E) relational work experiences.
Q3) An advantage of using rate ranges for each pay grade is that it allows for A) age differences.
B) gender differences.
C) education differences.
D) employer inflexibility.
E) performance differences.
Q4) Identify and briefly describe the five components of total rewards.
Page 10
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Chapter 9: Employee Benefits and Services
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Many companies are trying to reduce the cost of psychiatric disabilities in all of the following ways except
A) employment testing.
B) prevention programs.
C) psychiatric counselling.
D) peer support groups.
E) early intervention programs.
Q2) Carlos has noticed that employees in his organization don't really value the benefits package his organization has designed for them.The workforce in Carlos' organization is quite diverse in age and other demographic variables.Give Carlos some advice about flexible benefits-describe what they are and be sure to tell him about at least two key advantages and disadvantages of flexible benefits.
Q3) The percentage of expenses (in excess of the deductible) that are paid for by the insurance plan is called the
A) insured amount.
B) uninsured amount.
C) coinsurance level.
D) premium.
E) assessment.
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Page 11
Chapter 10: Occupational Health and Safety
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The "due diligence" requirement for employees mandates that they take every reasonable precaution to ensure their own health and safety.
A)True
B)False
Q2) Supervisors are the company's first line of defence in combating substance abuse in the workplace and they must act as company detectives.
A)True
B)False
Q3) List and describe the three basic rights of employees under the joint responsibility model of occupational health and safety and describe the employer's "due diligence" requirement.
Q4) Most safety experts agree that safety commitment must begin with
A) the rank-and-file employee.
B) work teams.
C) the line supervisor.
D) top management.
E) middle management.
Q5) Briefly discuss the three basic causes of accidents in the workplace.
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Chapter 11: Managing Employee Separations: Foundations
of Employee Engagement Communication and Turnover Management
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) A layoff occurs where which of the following condition(s) are present?
A) There is a permanent severing of the employment relationship.
B) There is no work and there is a permanent severing of the employment relationship.
C) There is no work and management intends to recall the employees when work is available again.
D) There is an issue of poor performance and a permanent severing of the employment relationship.
E) The owner and president decides, for economic and personal reasons, to shut down the business permanently.
Q2) The temporary withdrawal of employment for workers based on economic or business reasons is called
A) voluntary time off.
B) a layoff.
C) a ring of defence.
D) a downsizing.
E) partial termination.
Q3) Identify the three conditions that should be present when a layoff occurs.
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Chapter 12: Labour Relations
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Becoming so responsive to employees' needs that there is no incentive for unionization is associated with which approach to labour relations?
A) positive labour relations
B) union substitution
C) union suppression
D) union acceptance
E) union avoidance
Q2) During preparation for negotiations, unions generally hold a meeting that is open to all bargaining unit members at which
A) individual members have the opportunity to suggest items for inclusion in union demands.
B) union strategic plans are discussed.
C) members submit written proposals.
D) management presents its proposals.
E) information is given by the business agent.
Q3) A wildcat strike may be legal or illegal, depending on its timing.
A)True
B)False
Q4) Identify and briefly describe the five steps of the labour relations process.
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Chapter 13: Managing Human Resources in a Global Business
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77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/21050
Sample Questions
Q1) It is suggested that HR staff members in a foreign subsidiary are best drawn from
A) parent-country citizens.
B) third-country nationals.
C) locals.
D) home-country citizens.
E) host-country citizens.
Q2) Industrial relations and, specifically, the relationship between the worker, the union, and the employer, vary dramatically from country to country and have an enormous impact on HR management practices.
A)True
B)False
Q3) Codetermination, or mandatory worker representation on an enterprise's board of directors, is especially prevalent in
A) Japan.
B) Mexico.
C) Sweden.
D) Italy.
E) Germany.
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