Organizational Behaviour
Final Exam Questions
Course Introduction
Organizational Behaviour explores the study of human behavior within professional settings, examining how individuals, groups, and structures impact organizations. This course covers key theories and concepts such as motivation, leadership, team dynamics, organizational culture, communication, and decision-making processes. By analyzing real-world scenarios and case studies, students develop a deeper understanding of how to foster positive work environments, drive performance, and manage change effectively. The knowledge gained equips learners with strategies to enhance organizational effectiveness and personal success in diverse and evolving workplaces.
Recommended Textbook
Management The Essentials 4th Australia Edition by Stephen P. Robbins
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13 Chapters
1475 Verified Questions
1475 Flashcards
Source URL: https://quizplus.com/study-set/2559
Page 2
Chapter 1: Managers and Management
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) All managerial levels require _________.
A)technical skills
B)superb political and negotiating skills
C)long-term planning and forecasting
D)Decision-making
Answer: D
Q2) Use examples to explain how a process can be: a) efficient but not effective, and b) effective but not efficient.
Answer: a) Efficient but not effective: A craftsman building a wooden table may be highly efficient in the way he uses his time, energy and wood in producing his product.However, despite this efficiency, the craftsman may still end up with a rickety table, thereby not fulfilling his goal of building a strong, sturdy table and failing to be effective.b) Effective but not efficient: A craftsman may be inefficient and waste a great deal of time, energy and wood in building a table.However, the table itself can turn out to be strong, sturdy and beautiful, thereby fulfilling the goal of the process and qualifying the craftsman as effective.
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3
Chapter 2: The Managerial Environment
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) In a society with high _________, you would expect members of a corporation to have a strong identification with the corporation.
A)humane orientation
B)gender differentiation
C)collectivism
D)power distance
Answer: C
Q2) Which trait is likely to be prevalent in a society with a high assertiveness rating?
A)Modesty
B)Thrift
C)Confrontation
D)Unpredictability
Answer: C
Q3) Technological advancements are part of the organisation's specific environment.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Foundations of Decision Making
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Which of the following is the most effective number of people to have in a group?
A)5-7
B)2-4
C)16-25
D)10-15
Answer: A
Q2) Sondra has decided to purchase a new system.After obtaining permission, she has ordered the system from a reputable company.Which stage of the decision-making process is she carrying out in making the order?
A)Implementing the alternative
B)Selecting an alternative
C)Identifying the problem
D)Analysing alternative solutions
Answer: A
Q3) A synonym for the word satisfice is maximise.
A)True
B)False
Answer: False
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Chapter 4: Foundations of Planning
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Planning is often referred to as _________.
A)an informal strategy
B)the primary management function
C)the organisation's unwritten goals
D)an employee hierarchy
Q2) Many organisations are finding that customers are increasingly making decisions based on a supplier's sustainability efforts.A major strength of formal planning is that it generally correlates with higher profits.
A)True
B)False
Q3) The first step in the six-step strategic management process is to _________.
A)analyse the organisation's strengths and weaknesses
B)identify the organisation's mission, goals and strategies
C)identify strategies to reach the organisation's goals
D)implement strategies
Q4) Explain the paradox of formal planning.In other words, how can it reinforce success, yet still lead to failure?
Q5) In a short essay, define planning and compare formal and informal planning as they are used in various organisations.
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Chapter 5: Organisational Structure and Design
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) In a short essay, list and discuss the following three common forms of departmentalisation: functional, product and geographical.
Q2) Organisational design means that a manager engages in _________.
A)changing the branding of the organisation
B)organising groups within an organisation
C)changing or developing the structure of an organisation
D)gathering feedback from all employees
Q3) All of the following are reason many organisations use telecommuting except
A)commuting leads to less carbon emissions
B)it minimises the need for office space
C)it reduces parking demands
D)employees waste less time on personal activities
Q4) Line authority gives a manager the ability to direct the work of _________.
A)other managers
B)any subordinate
C)only subordinates one level down
D)any subordinate, after consulting with the next higher level
Q5) How may an organisation's structure affect its sustainability?
Q6) What is effective delegation?
Page 7
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Chapter 6: Managing Human Resources
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) .Identify two ways an organisation can ensure workplace health and safety.
Q2) A disadvantage of a written essay for employee appraisal is that it tends to be biased by _________.
A)the prejudice of the evaluator
B)friendship between the employee and the evaluator
C)the writing skill of the employee
D)the writing skill of the evaluator
Q3) A written statement that outlines the job content, environment and conditions of employment is known as a job _________.
A)listing
B)specification
C)title
D)description
Q4) A job description is _________.
A)something that employers keep secret from job candidates
B)a written document used to describe a job to job candidates
C)the official title for the job
D)not a written document
Q5) In a short essay, discuss the performance-simulation test as a selection device for HRM.
8
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Chapter 7: Managing Change and Innovation
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) In the calm waters metaphor, increasing the driving force and decreasing the restraining force are ways to _________.
A)freeze the situation
B)balance the waters
C)achieve equilibrium
D)distract the storm
Q2) Kurt Lewin developed the three-step change process.
A)True
B)False
Q3) Intergroup development is an OD method that focuses on _________.
A)increasing competition between work groups
B)increasing trust within a single work group
C)increasing competition within a single work group
D)increasing trust between work groups
Q4) Define and discuss creativity and innovation in the workplace.
Q5) To reduce stress, managers need to make sure that employees _________.
A)have a break every three hours
B)have jobs that match their abilities
C)maximise their productivity
D)don't work too many hours
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Chapter 8: Foundations of Individual Behaviour
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which situation would be an example of the target influencing a perception?
A)A dog barking
B)Viewing a dog through binoculars
C)Near dark conditions
D)Viewing a dog when you are exhausted
Q2) Gen X individuals tend to be comfortable with authority.
A)True
B)False
Q3) Different people typically have _________.
A)different perceptions of the same situation
B)the same perception of a single situation
C)an undistorted perception of a situation
D)the same perception of different situations
Q4) The amount of influence a model has begins with the _________ process of becoming aware of the model.
A)retentional
B)motor reproduction
C)attentional
D)reinforcement
Q5) Define employee engagement.
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Chapter 9: Understanding Groups and Managing Work Teams
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Amazon's 'two-pizza' rule holds that work teams should _________.
A)include a homogeneous group of people who all like just one or two kinds of pizza
B)be small enough to be fed by two pizzas
C)have sixteen people or two, eight-slice pizzas
D)always have two alternatives when they make a decision
Q2) A major benefit of global teams is _________.
A)idea diversity
B)little stereotyping
C)groupthink
D)minimal distrust
Q3) Work teams that perform at a high level typically fill _________ different team roles.
A)six
B)nine
C)eight
D)ten
Q4) Describe how a Green Team can avoid stagnation after one year.
Q5) Discuss how the work of Solomon Asch might affect managerial behaviour.
Q6) How can managers use selection to shape team behaviour?
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Chapter 10: Motivating and Rewarding Employees
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Which theory is considered a negative view of people?
A)Theory Y
B)Expectancy theory
C)Need for affiliation theory
D)Theory X
Q2) According to Maslow's hierarchy, which of the following is an example of a higher level need?
A)Self-esteem
B)Food
C)Shelter
D)Safety
Q3) The best managers tend to be low in _________.
A)need for affiliation
B)emotional intelligence
C)need for power
D)personal responsibility
Q4) What are the three variables of expectancy theory?
Q5) How does Herzberg recommend staff should be motivated?
Q6) What are the assumptions of Theory Y?
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Q7) Compare how managers might motivate professional workers and contingent workers.
Chapter 11: Leadership and Trust
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which leadership style tends to centralise authority and make unilateral decisions?
A)Autocratic style
B)Democratic style
C)Cultural style
D)Laissez-faire style
Q2) The evidence indicates that the higher the rank of a person considered to be a star performer, the more their effectiveness is due to _________.
A)generosity
B)planning
C)emotional intelligence
D)self-awareness
Q3) The University of Iowa studies indicated that _________ was the leadership style associated with greater employee satisfaction.
A)hands-off
B)democratic
C)combination of democratic and laissez-faire
D)autocratic
Q4) Briefly summarise situational leadership theory (SLT).
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Chapter 12: Managing Communication and Information
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/50901
Sample Questions
Q1) Collectivist countries, such as Japan, typically value _________.
A)formal communication
B)decisions by consensus
C)filtering of information
D)emails and position papers
Q2) Integrative bargaining operates under zero-sum conditions.
A)True
B)False
Q3) Decoding is a response that confirms a message.
A)True
B)False
Q4) Research indicates that employees can lose an average of two hours per week processing unnecessary emails.
A)True
B)False
Q5) In Japan, managers use formal communication to seek consensus.
A)True
B)False
Q6) What are communities of practice?
Q7) Define selective perception.
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Chapter 13: Foundations of Control
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Immediate corrective action is designed to _________.
A)discourage and punish employees for poor performance
B)provide an explanation for the problem
C)implement structural changes
D)get performance back on track
Q2) When actual performance falls outside of an acceptable range of variation, it is termed a(n) _________.
A)large deviation
B)acceptable deviation
C)insignificant deviation
D)significant deviation
Q3) Some control criteria, such as employee satisfaction or absenteeism, are applicable to only some management situations.
A)True
B)False
Q4) When is subjective negative feedback most likely to be accepted?
A)When the source is not part of the organisation
B)When the source is a peer
C)When the source is not a top manager
D)When the source is a trusted top manager
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