Organizational Behaviour Exam Solutions
Course Introduction
Organizational Behaviour explores the study of human behavior within organizations and examines how individuals, groups, and structures influence workplace dynamics. The course covers topics such as motivation, leadership, communication, team dynamics, organizational culture, decision-making, and change management. Students analyze real-world scenarios to understand how effective management and positive workplace relationships contribute to organizational success, and develop skills to address challenges related to conflict, diversity, and ethical behavior in professional environments.
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MGMT 2nd Canadian Edition by Chuck Williams
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18 Chapters
2392 Verified Questions
2392 Flashcards
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Chapter 1: Management
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Refer to the Narrative 1-2.Bernd Pischetsrieder flew to Brussels to meet with employees at a VW plant and explained his plans for improving the company's profitability.What role did the CEO assume?
A) figurehead
B) spokesperson
C) liaison
D) disseminator
Answer: D
Q2) Upper-level managers may spend more time dealing with people than lower-level managers.
A)True
B)False
Answer: True
Q3) What is the term for getting work done through others?
A) management
B) planning
C) organizing
D) strategizing
Answer: A
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Page 3
Chapter 2: History of Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) List the four principles of scientific management.
Answer: (1)"Develop a science" for each element of work.Study it.Analyze it.Determine the "one best way" to do the work.(2)Scientifically select,train,teach,and develop workers to help them reach their full potential.(3)Cooperate with employees to ensure implementation of the scientific principles.(4)Divide the work and the responsibility equally between management and workers.
Q2) Which of the following is an example of a commonly used operations management tool?
A) closed systems
B) open systems
C) scheduling systems
D) synergy systems
Answer: C
Q3) Differentiate between closed systems and open systems.
Answer: Whereas closed systems can function without interacting with their environment,nearly all organizations should be viewed as open systems that interact with their environments and depend on them for survival.
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4
Chapter 3: Organizational Environments and Cultures
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) External environments are the forces and events outside a company that have the potential to influence or affect it.
A)True
B)False
Answer: True
Q2) Because external environments can be dynamic,confusing,and complex,managers use a three-step process to make sense of the changes in their external environments.Those steps are (1)environmental scanning,(2)interpreting environmental factors,and (3)acting on threats and opportunities.
A)True
B)False
Answer: True
Q3) An organization's culture exists on three levels.Which of the following is the most visible level?
A) values and beliefs
B) artifacts
C) unconscious assumptions
D) shared visions
Answer: B
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Page 5
Chapter 4: Ethics and Social Responsibility
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130 Flashcards
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Sample
Questions
Q1) A small manufacturer of scented candles has asked if acting socially responsible would increase its profitability.Which of the following is the most correct response?
A) Yes. Look at the examples of Starbucks Coffee and Ben & Jerry's.
B) Yes. There is strong evidence of a positive relationship between social responsibility and economic performance.
C) No. Stakeholders do not support social responsibility if it lowers profits.
D) No. There is no guarantee that profitability results from social responsibility.
Q2) A manufacturing employee slows down his work speed and often arrives late.This employee is engaged in production deviance.
A)True
B)False
Q3) On which of the following does ethical intensity partly depend?
A) magnitude of dilemma
B) social acceptance
C) intent of the manager
D) temporal immediacy
Q4) Identify and briefly describe Kohlberg's three phases of moral development.
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6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) In the 1960s,Coca-Cola executives in Atlanta learned that a bottler in the Colombian jungle was bottling pirated Coke in dumped bottles.The soft-drink company was at that time expanding globally and building its reputation on exacting production standards.Which of the following does the unauthorized bottler best exemplify?
A) a standard of malfeasance
B) a problem
C) a benchmark
D) a keystone issue
Q2) Compare and contrast the planning done at the top,middle,and bottom levels of an organization.
Q3) The term decision making is used to refer to the process of choosing a solution from available alternatives.
A)True
B)False
Q4) List and briefly describe the three kinds of operational plans.
Q5) Explain how the rational decision-making process may help to overcome predispositions and biases that a manager has in a given decision-making situation.
Q6) Describe the management by objectives (MBO)process.
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Chapter 6: Organizational Strategy
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following strategies is analogous to pruning roses?
A) growth strategy
B) stability strategy
C) retrenchment/recovery strategy
D) portfolio strategy
Q2) Refer to the Narrative 6-1..Which kind of diversification have the Rolling Stones used to grow their business?
A) unrelated
B) investment-specific
C) autonomous
D) relative
Q3) A strategic group is a group of other companies within an industry that top managers choose for comparing,evaluating,and benchmarking their company's strategic threats and opportunities.
A)True
B)False
Q4) How do companies use situational analysis? What are the basic components of a situational analysis?
Q5) Differentiate between competitive inertia and strategic dissonance.
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Chapter 7: Innovation and Change
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) What is the term for the knowledge,tools,and techniques used to transform inputs into outputs?
A) resource manipulation
B) procedural innovation
C) a transformation system
D) technology
Q2) Refer to the Narrative 7-5.Gore's approach to innovation is to use frequent design iterations,frequent testing,regular milestones,multifunctional teams,and powerful leadership.What approach to innovation does the company use?
A) experiential
B) transitional
C) vision-driven
D) generational
Q3) What are innovation streams? Describe a typical innovation stream.
Q4) Which of the following roles is Emily Morgan an example of?
A) ombudsperson
B) mentor
C) organizational liaison
D) change agent
Q5) Define creativity.Explain its relationship to organizational innovation.
Page 9
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Chapter 8: Global Management
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Sample Questions
Q1) The European Union (EU)bans the importation of hormone-fed U.S.beef and bioengineered corn and soybeans on safety grounds although Americans eat this food every day.This ban is in place so consumers in the EU will buy domestic beef and products made from domestically produced corn and soybeans.What is this ban an example of?
A) a subsidy
B) an involuntary import restraint
C) expropriation
D) a government import standard
Q2) Refer to the Narrative 8-1.Which of the following is reflected by the need for Coca-Cola to create a promotional strategy specifically targeted to the Indian market?
A) a diversification strategy
B) an awareness of cultural differences
C) the desire to maintain a high contribution margin
D) an insular approach to strategy
Q3) What are the basic provisions of the General Agreement on Tariffs and Trade (GATT)? Give three examples of how it benefits Canadian industries.
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Page 10
Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Why do about 70 percent of all re-engineering projects fail?
A) because of how the process affects people in the workplace
B) because the process requires a change in the organization's vision
C) because staff personnel must be given line authority to implement re-engineering
D) because satisfactory benchmarks cannot be located
Q2) In matrix departmentalization,as in other forms of departmentalization,most employees report to a single boss.
A)True
B)False
Q3) Joseph is a supervisor of accounts receivable.He tells a staff member to call a particular customer to inform them they are overdue on a payment.The staff member does not like making these calls but does what he is told.In terms of chain of command,what type of authority does Joseph have?
A) departmental
B) centralized
C) functional
D) line
Q4) What is job specialization? Briefly explain its advantages and disadvantages.
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11
Chapter 10: Leading Teams
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153 Flashcards
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Sample Questions
Q1) Which of the following is a disadvantage associated with the use of work teams?
A) storming behaviour
B) social loafing
C) group negation
D) outsourcing
Q2) A group of workers decided that they would not wear blue jeans to work because such casual wear seemed unprofessional.This informal agreement was made even though the office did not have a dress code.What did the workers create?
A) a heuristic
B) a norm
C) a behavioural policy
D) a code of ethics
Q3) The manager wants to encourage cognitive conflict.According to the text,should she also push for a team consensus?
A) No, because consensus leads to sacrificing solutions.
B) Yes, because consensus eliminates problems associated with minority domination.
C) No, because requiring team consensus gives everyone on the team veto power.
D) Yes, because requiring consensus typically leads to cognitive conflict.
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12
Chapter 11: Managing Human Resource Systems
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125 Flashcards
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Sample Questions
Q1) The owner of a spa and relaxation centre wants to hire people who have strong empathy,a willingness to listen to others,and trustworthiness.What specific kinds of selection tests would most likely reveal if a job applicant had these characteristics?
A) biodata surveys
B) skills ability tests
C) cognitive ability tests
D) personality tests
Q2) Differentiate between internal and external recruiting.Provide two examples of each.
Q3) Laurie is hiring for a position in her department.She creates a notice that is included in the company's internal circular and posted on the general bulletin board for all employees to see.What did Laurie create?
A) job advertisement
B) job review
C) job posting
D) job analysis
Q4) Cognitive ability tests are also called "aptitude tests."
A)True
B)False
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Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Employment equity and affirmative action are not only fundamentally different,but they also differ in purpose,practice,and the reactions they produce.
A)True
B)False
Q2) Which action should companies take to help make sure that people of all racial and ethnic backgrounds have the same opportunities?
A) They should eliminate selection and promotion criteria.
B) They should survey employees about their perceptions and satisfaction.
C) They should use autonomous hiring programs.
D) They should use a discrimination ombudsman.
Q3) Why are organizations now actively recruiting and hiring gays and lesbians through diversity programs?
A) to promote business growth
B) to encourage litigation
C) to increase fixed costs
D) to achieve fiscal responsibility goals
Q4) What is employment equity and how does it fundamentally differ from diversity?
Q5) Why does diversity make good business sense?
Q6) How is surface-level diversity different from deep-level diversity?
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Chapter 13: Motivation
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) What is often the first and only strategy that companies are willing to use to restore equity?
A) increasing outcomes
B) reducing inputs
C) changing the referent
D) encouraging rationalization
Q2) According to Don Vlcek,a former Domino's Pizza vice president,"To achieve results,you've got to properly define the goal-and that's not always easy.Vague goals are worthless.For instance,'Work harder!' isn't a goal that motivates anybody.But 'increase productivity by 12 percent within three weeks'-that is a clear,useful goal." Which of the following is Vlcek discussing?
A) goal congruity
B) goal specificity
C) goal difficulty
D) goal acceptance
Q3) Briefly explain the following equation: Job Performance = Motivation × Ability × Situational Constraints.
Q4) Give an example of one well-known needs theory.Be sure to identify the needs described by that theory.
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Chapter 14: Leadership
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Refer to the Narrative 14-4.Which form of leadership is Hurd using in doing a better job of implementing Fiorina's strategy?
A) strategic leadership
B) visionary leadership
C) managerial leadership
D) supportive leadership
Q2) According to the path-goal theory of leadership,which of the following is similar to considerate leader behaviour?
A) directive leadership
B) supportive leadership
C) participative leadership
D) achievement-oriented leadership
Q3) Since there are no consistent trait differences between leaders and nonleaders,or between effective and ineffective leaders,trait theory is wrong.
A)True
B)False
Q4) What are the assumptions of Fiedler's contingency theory? What needs to be done in order to make this theory practical for use in the workplace?
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Page 16
Chapter 15: Managing Communication
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) According to attribution theory,what are the two general reasons,or attributions,we use to explain people's behaviour?
A) formalized and non-formalized attributions
B) self-serving and defensive attributions
C) objective and subjective attributions
D) internal and external attributions
Q2) Jamie tells his coworkers he overheard his supervisor telling another supervisor that salaries were going to be frozen.What is this an example of?
A) downward communication
B) upward communication
C) informal communication
D) horizontal communication
Q3) When it comes to improving communication,managers must manage one-on-one communication while also managing organization-wide communication.
A)True
B)False
Q4) Briefly explain why it is important for managers to understand nonverbal communication.
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Page 17
Chapter 16: Control
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Sample Questions
Q1) Concurrent control seeks to prevent or minimize performance deficiencies before they occur.
A)True
B)False
Q2) An accident in November 2005 at a Valero U.S.refinery killed two workers.Which type of control did Valero use by gathering information about how the men died so as to prevent a recurrence?
A) concertive
B) normative
C) feedback
D) concurrent
Q3) Refer to the Narrative 16-2.Which of the following best describes why Interpublic should consider the implementation of the balanced scorecard?
A) to eliminate the need for restructuring
B) to maximize benchmarking opportunities
C) to track internal and external environmental changes
D) to minimize the chances of suboptimization
Q4) Explain the term cybernetic and its relevance to the control process.
Q5) Identify and briefly define the three basic control methods.
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Chapter 17: Managing Information in a Global World
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Through which of the following can a manufacturer of pharmaceuticals access information about its sales and share new product information with drug store chains?
A) electronic data interchange (EDI)
B) bar scanners
C) SSL interchanges
D) intranets
Q2) In which type of data mining does the user simply tell the data mining software to uncover whatever patterns and relationships it can find in a data set?
A) supervised
B) specific
C) comprehensive
D) unsupervised
Q3) What is the definition of data mining?
A) the automated, electronic capture of data
B) the process of hypothesis testing in large databases
C) the process of verifying known relationships in large amounts of data
D) the process of discovering unknown patterns and relationships in large amounts of data
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Chapter 18: Managing Service and Manufacturing Operations
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140 Verified Questions
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Sample Questions
Q1) Refer to the Narrative 18-1.Which of the following is Hyundai demonstrating by addressing customer complaints as quickly as possible-even in the middle of a model year?
A) assurance
B) empathy
C) responsiveness
D) serviceability
Q2) This is a description of what happened to a patron at a station of the United Kingdom's Royal Mail (the equivalent of Canada Post): "In the 15 minutes I waited in line,during which I shuffled forward one yard and two places,I had ample opportunity to watch what the other three staff were doing.They were busy all right,but the main task was counting each stamp in their folders.In this vital work,two of the three were overseen by another member of staff.There was no eye contact with the waiting customers."
Which of the following does the Royal Mail need to engage in,assuming that this experience is typical?
A) service recovery
B) process integration
C) manufacturing flexibility
D) just-in-time manufacturing
Q3) Briefly describe total quality management (TQM).
Page 20
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