Organizational Behaviour Exam Review
Course Introduction
Organizational Behaviour examines the ways individuals, groups, and structures impact behavior within organizations, aiming to improve organizational effectiveness and employee well-being. This course explores key topics such as motivation, leadership, team dynamics, organizational culture, communication, and decision-making processes. Through theoretical frameworks and real-world case studies, students gain insights into managing workforce diversity, coping with change, resolving conflicts, and enhancing both individual and organizational performance.
Recommended Textbook
Labour Relations 3rd Edition by Larry Suffield
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12 Chapters
858 Verified Questions
858 Flashcards
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2
Chapter 1: Introduction to Labour Relations
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Labour relations is defined as the study of all aspects of the union-management relationship.
A)True
B)False
Answer: True
Q2) Which of the following is correct regarding the environment component in a systems approach to labour relations?
A) environmental factors do not effect each other
B) outputs are an element of the system
C) an ideology that binds the system together is an element of the system
D) the distribution of power in society is an element of the system
E) unions and employers may attempt to influence or change their environment
Answer: E
Q3) The legal environment hinders collaboration between employers and unions because it provides that unions cannot agree to give up the right to strike.
A)True
B)False
Answer: False
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3
Chapter 2: The Environment
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) ABC Company is a national courier business with depots in all provinces.The company's head office is located in British Columbia.If a union attempts to organize the employees of one of the company's depots located in Alberta,which of the following applies:
A) The Canada Labour Code
B) Alberta labour relations legislation
C) British Columbia labour relations legislation
Answer: A
Q2) Which of the following is a federally regulated employer:
A) a retail store with locations in more than one province
B) Air Canada
C) an auto-manufacturing firm with plants in more than one province
D) a, b, and c
E) a and b, but not c
Answer: B
Q3) Employers and unions cannot contract out of employment standards,human rights,or labour relations legislation.
A)True
B)False
Answer: True
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Chapter 3: Unions: Objectives, Processes, Structure, and History
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Which of the following did PC 1003 establish?
A) a requirement that employers bargain with certified unions
B) a provision for strikes to resolve disputes relating to the interpretation of collective agreements
C) a Labour Court
D) a and b
E) a, b, c
Answer: A
Q2) All unions in Canada belong to the Canadian Labour Congress.
A)True
B)False
Answer: False
Q3) Which of the following has not been cited as a reason for the difference in union density between Canada and United States?
A) the legal environment
B) the political environment
C) NAFTA
D) Canadian unions have allocated more time and energy to organizing workers
E) employer opposition to unions has been greater in the United States
Answer: C
Page 5
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Chapter 4: Employers: Objectives, Processes, and Strategy
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Wal-Mart is an organization that illustrates union opposition and removal strategies.
A)True
B)False
Q2) Company A is in financial difficulty.In contract negotiations with the union the company has demanded a five percent wage reduction.This illustrates:
A) concession bargaining
B) bargaining in bad faith
C) union avoidance
D) union resistance
E) union removal
Q3) Which of the following are employer objectives?
A) contract negotiation
B) collaboration with the union
C) unilateral action
D) efficiency
E) a and d
Q4) Identify the meaning of "labour relations strategy" and describe four factors that could affect a labour relations strategy.
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Chapter 5: Governments, Labour Relations Boards, and
Other Parties
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Which of the following is correct regarding government regulation of labour relations processes?
A) The primary method governments use is employment standards legislation.
B) Governments only regulate union organizing.
C) Governments regulate contract negotiation by imposing a duty to bargain in good faith.
D) Labour relations legislation requires disputes relating to union organizing to be referred to arbitration.
E) Labour relations legislation requires disputes relating to contract negotiation to be referred to arbitration.
Q2) Governments use legal action to achieve their objectives.
A)True
B)False
Q3) Labour Relations Boards have responsibility for which of the following?
A) dealing with wrongful dismissal suits brought by terminated employees
B) dealing with employment standards complaints filed by employees
C) dealing with applications for certification
D) a, b, and c
E) b and c
Page 7
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Chapter 6: Collective Bargaining Rights
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) An important labour relations policy question is whether union support on a certification application should be determined by membership cards or by a representation vote.Explain arguments for and against each approach.
Q2) A voluntary recognition agreement is an agreement between the union and employees providing that the employees recognize the union as their bargaining agent.
A)True
B)False
Q3) Which of the following is correct?
A) Employees join unions only for financial reasons.
B) Employees join unions only to increase their job security.
C) The reasons employees join or refuse to join a union are all related to internal issues within the workplace.
D) Some employees join a union to make input on policy issues.
E) It is not possible for employers to avoid unionization through policy changes in the workplace.
Q4) Explain the meaning and significance of the appropriate bargaining unit.
Q5) Outline the key steps and restrictions on the certification process.
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Chapter 7: The Collective Agreement
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Stewards are local union officials who assist employees with grievances.
A)True
B)False
Q2) The leave provisions of a collective agreement could require the employer to allow an employee time off to serve a jail sentence.
A)True
B)False
Q3) A collective agreement may provide for which of the following provisions?
A) union information to be provided to new employees
B) union officers to be allowed to conduct union business during work hours
C) the employer to provide office space to the union
D) a, b, and c
E) a and b
Q4) The Rand formula requires the employer to deduct union dues from all employees in the bargaining unit,including employees who are not union members.
A)True
B)False
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9
Chapter 8: Negotiation of the Collective Agreement
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) Explain the difference between centralized and decentralized bargaining and provide an illustration for each one.
Q2) Whipsawing is a negotiation problem associated with centralized bargaining.
A)True
B)False
Q3) Interest-based bargaining is universally viewed as a new approach to contract negotiations.
A)True
B)False
Q4) Bargaining structure is a factor that could affect the employer's bargaining power. A)True
B)False
Q5) First contract arbitration would generally be viewed as a remedy that is favourable to unions.
A)True
B)False
Q6) Explain five factors that would increase the bargaining power of an employer in contract negotiations.
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Chapter 9: Administration of the Collective Agreement
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) A collective agreement does not contain any provisions relating to contracting out.The employer has contracted out work resulting in a layoff of four bargaining unit employees.If a grievance is filed which of the following is correct?
A) The grievance is inarbitrable because there has not been a breach of the agreement.
B) The grievance is arbitrable because it involves a dispute between the union and the employer.
C) A court will determine if the dispute is arbitrable and then refer it to an arbitrator if necessary.
D) If it is determined that the grievance is inarbitrable the employees can sue for wrongful dismissal.
E) The employees can sue the employer for wrongful dismissal without a prior ruling on the arbitrability of this dispute.
Q2) The union has a duty of fair representation in many jurisdictions.Explain the nature of this duty and identify how an employer could be affected.
Q3) Rules established by management must comply with the requirements set out in the KVP Co.Ltd.case.Explain these (or 5 of the 6)requirements.
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Page 11
Chapter 10: Contract Dispute Resolution, Strikes, and Lockouts
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Which of the following is correct regarding conciliation?
A) It produces a final contract settlement.
B) It is a form of arbitration.
C) It is required in most jurisdictions before a strike or lockout is lawful.
D) It is required before a grievance is referred to arbitration.
E) It involves both parties presenting a final offer to the conciliator who chooses one of the offers.
Q2) Describe two potential advantages and two potential disadvantages of final offer selection.
Q3) An employer has terminated an employee for alleged misconduct and the union has filed a grievance.If the grievance is not settled it will be resolved using:
A) interest arbitration
B) rights arbitration
C) mediation
D) conciliation
E) final offer selection
Q4) Legally a picket line can only be established to inform or persuade the public.
A)True
B)False
12
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Chapter 11: Public Sector Labour Relations
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Which of the following is correct?
A) Most public sector employees did not have the right to organize until after 1967.
B) All public sector employees were initially covered by the Public Service Staff Relations Act.
C) Prior to the enactment of legislation that allowed public sector employees to organize, employee organizations did not exist.
D) Most provinces do not have a separate statute dealing with public sector labour relations.
E) a and c
Q2) Which of the following is correct?
A) Union density is higher in the public sector than the private sector.
B) There are more female union members in the private sector than in the public sector.
C) Union density in the public sector has been declining since 1984.
D) There are more professional employees unionized in the private sector than in the public sector.
E) Union density in the public sector cannot increase in the future.
Q3) Explain three distinctive features of labour relations in the public sector.
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Page 13
Chapter 12: Summary and Future of Labour Relations
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67 Flashcards
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Sample Questions
Q1) Unions cannot encourage employees to boycott an employee involvement program if the result is a reduction in output.
A)True
B)False
Q2) The effects of unions have been categorized as a monopoly face and a voice face.
A)True
B)False
Q3) Unions increase:
A) only wages
B) only benefits
C) both wages and benefits; however, wages more than benefits
D) both wages and benefits; however, benefits more than wages
E) morale
Q4) Union growth would be stimulated by adopting a policy providing for the certification of unions based upon membership cards instead of requiring a representation vote.
A)True
B)False
Q5) Explain the union wage effect.
Q6) Outline the features of job control unionism.
Page 14
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