Organizational Behaviour Exam Review
Course Introduction
Organizational Behaviour explores the dynamics of human behavior within professional settings, focusing on individual, group, and organizational processes. This course examines key concepts such as motivation, leadership, teamwork, communication, organizational culture, decision-making, and change management. By analyzing real-world examples and case studies, students develop a comprehensive understanding of how behavior impacts workplace effectiveness and learn strategies for improving organizational performance. Emphasis is placed on applying psychological and sociological theories to practical management challenges, fostering skills essential for successful leadership and collaboration in diverse contemporary organizations.
Recommended Textbook
Managing Human Resources 7th canadian edition by Monica Belcourt
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15 Chapters
1623 Verified Questions
1623 Flashcards
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Page 2
Chapter 1: The World of Human Resources Management
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/17930
Sample Questions
Q1) An HR manager is typically expected to function as an in-house consultant to supervisors, managers, and executives.
A)True
B)False
Answer: True
Q2) Which of the following best captures the list of modern social issues in HRM?
A) changing work structures, attitudes toward work and family, and increasing labour costs
B) corporate social responsibility, organizational citizenship behaviour, and changing work structures
C) changing demographics, increasing labour costs, and global economic pressures
D) changing demographics, employer/employee rights, and attitudes toward work and family
Answer: D
Q3) Which type of work would a knowledge worker most likely engage in?
A) deciding which type of fertilizer to buy wholesale for a landscaping business
B) counting the number of grocery items in carts leaving a wholesale store
C) monitoring children on new daycare playground equipment
D) installing new ink cartridges in colour photocopiers in an office environment
Answer: A
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Chapter 2: Strategy and Human Resources Planning
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Increased emphasis on HR issues becomes especially critical when organizations consider global strategies, relocation of plants, product innovation plans, and so forth.
A)True
B)False
Answer: True
Q2) Refer to Scenario 2.1. For years, Blockbuster survived as a successful entity with various competitors until Netflix and Rogers On Demand began making movies and games available online. Which of the following most likely contributed to Blockbuster going out of business?
A) economic, global, political, and environmental factors
B) technological, psychological, and physical factors
C) technological changes, social concerns, and demographic and labour market trends
D) the lack of knowledge workers
Answer: C
Q3) Severance pay is a lump-sum payment given to terminated employees.
A)True
B)False
Answer: True
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4
Chapter 3: Equity and Diversity in Human Resources Management
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following is NOT true of the Employment Equity Act (1995)?
A) Employers that have more than 100 employees must implement employment equity.
B) Organizations with employment equity must prepare an annual report on its data and activities relating to equity.
C) All Canadian organizations must have some form of employment equity program.
D) Organizations with employment equity programs must give their employees questionnaires to indicate whether they belong to a designated group.
Answer: C
Q2) As an HR professional, if you lie or are otherwise involved in obstructing an investigation by the Canadian Human Rights Commission, you can serve jail time.
A)True
B)False
Answer: True
Q3) According to one study, only one of every ten Canadian women who suffer sexual harassment at work takes any formal action.
A)True
B)False
Answer: False
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Chapter 4: Job Analysis and Work Design
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) What factors does Herzberg describe as key to enriching jobs?
A) pay, promotion, pension, purpose, and perks
B) achievement, recognition, growth, responsibility, and performance of the whole job
C) safety needs, social needs, self-esteem needs, and self-actualization
D) skill variety, task identity, task significance, autonomy, and feedback
Q2) Adjustments in work schedules are considered to be a part of job analysis and job design.
A)True
B)False
Q3) According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?
A) meaningfulness of work, task significance, and autonomy
B) meaningfulness of work, responsibility for completion of a whole identifiable piece of work, and knowledge of work results
C) meaningfulness of work, responsibility for outcomes, and knowledge of work results
D) meaningfulness of work, responsibility for outcomes, and fair compensation
Q4) Discuss the job characteristics that motivate employees.
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6
Chapter 5: Branding the Talent Pool: Recruitment and Careers
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Mentoring functions can be divided into two broad categories: (1)technical development and (2)career planning.
A)True
B)False
Q2) Which of the following is NOT a factor included in a self-evaluation for successful career development?
A) your interests
B) organizational opportunities for advancement
C) academic aptitude
D) academic achievement
Q3) Placement is the process of attempting to locate and encourage potential applicants to apply for existing or anticipated job openings.
A)True
B)False
Q4) Career planning workbooks are popular means of helping employees identify their potential.
A)True
B)False
Q5) What are the advantages and disadvantages of internal recruitment?
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Chapter 6: Employee Selection
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Although widely used, employment interviews pose potential concerns about validity.
A)True
B)False
Q2) Studies have shown that an objective scoring of biographical information blanks and application forms is one of the most potentially valid methods that can be used to predict job success.
A)True
B)False
Q3) Medical examinations are usually conducted before an offer of employment is made.
A)True
B)False
Q4) Refer to Scenario 6.2. If Computer Direct wants to use more objective methods of decision making, which of the following is the best approach?
A) demonstrated approach
B) compensatory approach
C) subjective iterative approach
D) statistical approach
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Page 8
Chapter 7: Training and Development
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Feedback to trainees is important for motivational purposes as well as knowledge of results.
A)True
B)False
Q2) What term is used for grooming an employee to take over the supervisor's job through gaining experience in handling important functions of the job?
A) caretaking
B) coaching
C) understudy assignment
D) role modelling
Q3) Which statement best describes person analysis?
A) It has shifted from a fixed sequence of tasks to a set of competencies.
B) It helps organizations avoid the mistake of putting all employees through training when some do not need it.
C) It involves self-improvement and self-directed training.
D) It examines the external labour market for needed skills.
Q4) Explain the strategic approach to training.
Q5) On-the-job training (OJT)has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.
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Chapter 8: Performance Management and the Employee
Appraisal Process
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Organizational politics can introduce bias into even the most fairly administered performance appraisals.
A)True
B)False
Q2) Self-appraisals should be used primarily for developmental purposes.
A)True
B)False
Q3) Surprisingly, self-appraisals are typically equal to or lower than the traditional approach to appraisals where a manager fills them out.
A)True
B)False
Q4) Some organizations ask managers to place a percentage of their employees in the bottom performance category on every performance evaluation exercise, which in some cases may mean they are fired. Which type of performance appraisal method does this exemplify?
A) forced-distribution system
B) checklist method
C) percent method
D) forced-choice method
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Chapter 9: Managing Compensation
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Pay equity is achieved when employees' compensation is equal to the value of the work they perform.
A)True
B)False
Q2) The point system of job evaluation permits jobs to be evaluated quantitatively based on compensable factors.
A)True
B)False
Q3) Which of the following is NOT a common goal of compensation policy?
A) to punish employees for poor performance
B) to reward employees' past performance
C) to maintain the budget
D) to attract new employees
Q4) How far do the impacts of collective bargaining extend?
A) to hourly employees only
B) to both hourly and management employees
C) beyond the segment of the labour force that is unionized
D) to both exempt and non-exempt employees
Q5) How are the wages for jobs typically determined? Why is this process important?
Q6) Briefly explain the different job evaluation systems.
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Chapter 10: Pay for Performance: Incentive Rewards
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Under a straight commission plan, compensation is based entirely on a percentage of sales.
A)True
B)False
Q2) Incentive plans are not effective in service and government organizations because of the difficulty in measuring productivity.
A)True
B)False
Q3) A potential difficulty with pay-for-performance programs is how to measure employee performance.
A)True
B)False
Q4) What is the purpose of a profit-sharing plan?
A) to allow workers to contribute ideas and suggestions
B) to motivate a total commitment to the organization as a whole
C) to enable workers to share in labour cost savings
D) to instil commitment to the employee's immediate work group
Q5) Approximately 50 percent of Canadian companies offer some form of variable pay.
A)True
B)False
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Chapter 11: Employee Benefits
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) In addition to paid holidays, some employers give workers additional personal use days.
A)True
B)False
Q2) Stella Vickram will receive a pension of $2,500 per month if she continues to work with ABC Media until she retires. She is now 45 years old. What type of plan is this?
A) a contributory plan
B) a noncontributory plan
C) a defined-contribution plan
D) a defined-benefit plan
Q3) Which of the following is NOT an example of family-friendly benefits?
A) employer-provided childcare services
B) flexible work hours
C) subsidized dependant care
D) increased overtime requirements
Q4) The growth in health care costs can be attributed to a number of factors, including the greater need for health care by an aging population.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Why must supervisors observe employees' work safety behaviours?
A) to limit the company's liability in case of accident
B) to reduce insurance costs
C) to reinforce and ensure adherence to safe practices
D) to learn the proper procedures from line employees
Q2) Nurses are victims of violence at a rate that is 16 times higher than other service workers.
A)True
B)False
Q3) Which of the following is NOT true of workers' compensation?
A) Unlimited medical aid is provided under workers' compensation.
B) The goal of workers' compensation is to return the employee to his or her job (or some modification thereof) as soon as possible.
C) The emphasis of workers' compensation is primarily on assessment, payments, and rehabilitation.
D) Injured workers can receive benefits in the form of a cash payout under workers' compensation.
Q4) List and describe techniques for coping with stress.
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14
Chapter 13: Employee Rights and Discipline
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which of the following is NOT a primary goal of ethics training?
A) to gain publicity
B) to gain a strategic advantage
C) to reduce unethical behaviour
D) to treat employees fairly and equitably
Q2) The step between a verbal warning and termination in progressive discipline is the disciplinary interview.
A)True
B)False
Q3) Ethics can be defined as a set of standards of acceptable conduct and moral judgment.
A)True
B)False
Q4) Which of the following describes an implied employment contract?
A) it is valid only if in writing
B) it covers approximately 90 percent of the American workforce
C) it exists after an employee passes his or her probation period
D) it can result from statements made in an employee handbook or HR policy manual
Q5) What are some of the pros and cons of "open-door" policies?
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Chapter 14: The Dynamics of Labour Relations
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) An arbitration award should include not just a decision, but the rationale for it, in order to provide guidance for future interpretation.
A)True
B)False
Q2) Refer to Scenario 14.1. For which reasons do workers at Boat Xpress want to organize in a union?
A) economic reasons
B) political reasons
C) social reasons
D) ideological reasons
Q3) National unions retain most of the decision-making authority over local unions.
A)True
B)False
Q4) What is the term for a union's use of radio and newspaper ads to discourage the purchase of an employer's products?
A) picketing
B) an unfair labour practice
C) a boycott
D) a bargaining zone
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Chapter 15: International Human Resources Management
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Global managers must be capable of managing highly decentralized organizations.
A)True
B)False
Q2) The balance-sheet approach to compensation refers to designing pay systems that equalize the purchasing power of employees at comparable position levels living overseas and in the home country.
A)True
B)False
Q3) Employee benefits in Canada are among the highest in the world.
A)True
B)False
Q4) In using the balance-sheet approach to compensating expatriate managers, the term "incentive premiums" refers to which of the following concepts?
A) compensating the managers for separation from family and friends
B) offsetting the higher costs of overseas goods and services
C) paying essentially the same as home-country counterparts are paid in similar jobs
D) covering moving, storage, and educational expenses
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