Organizational Behaviour Exam Practice Tests
Course Introduction
Organizational Behaviour explores the study of individuals and groups within an organizational context, focusing on how human behavior impacts organizational performance and effectiveness. This course examines key topics such as motivation, leadership, team dynamics, organizational culture, communication, power and politics, conflict management, and decision-making processes. By understanding these concepts, students gain insights into predicting and influencing behavior at work, enhancing personal and group productivity, and developing strategies to foster a positive and agile workplace culture.
Recommended Textbook
Work Industry and Canadian Society 7th Edition by Harvey Krahn
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14 Chapters
375 Verified Questions
375 Flashcards
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Page 2
Chapter 1: Historical Perspectives on Work 1700-1950s
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Organization X has the following characteristics. According to Max Weber, which one would <b><u>not</b></u> be present in an "ideal type" bureaucracy?
A) Each job has its own clearly defined responsibilities.
B) A clear chain of command links all positions from the bottom to the top of the organizational hierarchy.
C) Managers require workers to volunteer in the community, but do not allow them to get involved in politics.
D) Carefully written records are kept of all decisions made and transactions completed. Answer: C
Q2) In what way did Adam Smith and Karl Marx have similar views about work relationships in industrial societies, even though their reasons were different?
A) Both were opposed to the division of labour.
B) Both were opposed to excessive bureaucracy.
C) Both felt that unions did not really provide benefits to workers.
D) Both felt that the exploitation of workers was wrong.
Answer: D
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3
Chapter 2: Contemporary Debates on Work 1950s to Present Day
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) The term emotional proletariat describes workers in low-skilled jobs with high emotional demands. Which of the following is the best example of a "privileged emotional manager"?
A) A Canada Post letter carrier.
B) A bank teller.
C) A player on the Toronto Blue Jays.
D) A family doctor.
Answer: D
Q2) Which of the following statements is <b>not</b> part of Ulrich Beck's conceptualization of "risk society?"
A) An increase in flexible labour markets, including more part-time and temporary jobs. B) The erosion of social security programs, such as unemployment insurance, contributes to individualizing risk.
C) Individuals in developed economies are experiencing less clarity and more insecurity in work and life than in the past.
D) Multinational corporations are less risk-averse than they were a half-century ago.
Answer: D
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4
Chapter 3: Canadian Employment Trends
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Which of the following statements is most accurate with respect to regional industrial variations in Canada?
A) Atlantic Canada employs more people in agriculture than in manufacturing.
B) Alberta has the highest percentage of natural resource-based workers in Canada.
C) Across all regions of Canada, the largest number of people work in retail trade.
D) Ontario has a larger primary sector than service sector.
Answer: B
Q2) The staple theory of economic growth, developed by Harold Innis, can be best described by which of the following propositions?
A) Countries should develop one or two strategic resources for international trade.
B) The development of staple products helps support multiple sectors of the economy.
C) Regions or countries should develop staple products for domestic consumption.
D) Dependence on one resource or product for export can makes regions or countries vulnerable in world markets.
Answer: D
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5
Chapter 4: Good Jobs, Bad Jobs, No Jobs
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Which of the following is correct about nonstandard employment in Canada?
A) Close to 60 percent of employed Canadians are now in nonstandard jobs.
B) Self-employment rates have been declining steadily since the 1990s.
C) Temporary (contract) work is the most common form of nonstandard work.
D) For the past two decades, part-time employment rates have remained just below 20 percent.
Q2) Which of the following is correct about part-time employment in Canada?
A) Part-time employment rates have remained stable over the past few decades.
B) There are more men than women working part-time in Canada.
C) The part-time employment rate is higher for workers under the age of 25.
D) Part-time employment for women 25 and over has increased dramatically in the past few decades.
Q3) Briefly outline historical trends in self-employment in Canada. Distinguish between self-employed employers and own-account self-employment.
Q4) The term involuntary part-time worker best describes which of the following?
A) Workers who cannot find a full-time job.
B) Individuals who prefer to work part-time.
C) Individuals who have significant family responsibilities.
D) Students who work part-time while in school.
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Chapter 5: Labour Markets: Opportunities and Inequality
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Briefly define cultural capital, with a few examples. How does it relate to socioeconomic status?
Q2) Which of the following have been demonstrated by status attainment research?
A) The amount of education individuals possess has little impact on the status of the jobs they hold later in life.
B) Canadian society is a meritocracy.
C) Women are less likely than men to translate their educational attainment into higher paying jobs.
D) Immigrants experience the same upward job mobility as Canadian-born workers, as long as they have similar education levels.
Q3) In a few sentences, outline the dual economies perspective on labour markets. Provide examples of occupations found in the core and periphery sectors.
Q4) In general, what are the labour market experiences of people with disabilities in Canada, compared to the rest of the population?
Q5) What is labour market segmentation? Which groups of workers are most negatively affected by such segmentation? What can be done to reverse the trend toward greater labour market polarization?
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Chapter 6: Gender and Paid Employment
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) The concept "family wage" is best described by which of the following?
A) It has been promoted as a solution to problems of balancing work and family.
B) It describes the belief that men's wages should be high enough for them to support a wife and family.
C) It describes the belief that wages should be kept low so that both wives and husbands have to work outside the home.
D) It is another term for a guaranteed annual income.
Q2) In a few sentences, explain the difference between horizontal and vertical gender stratification within occupations.
Q3) Define employment equity and pay equity policies and discuss how they differ. How effective have they been in Canada? How might these policies be improved to help ensure that their goals are met?
Q4) Evidence that 60 percent of public school teachers are women while only 20 percent of principals and vice-principals are women is evidence of which of the following?
A) Sexual harassment.
B) Horizontal occupational gender segregation.
C) Vertical occupational gender segregation.
D) Different aptitudes and skills of women and men.
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Page 8
Chapter 7: Household, Family, and Caring Work
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Henrietta and Na'im are married with two young children. Both doctors, they work long hours and have decided to hire a live-in nanny from the Philippines. Their work-family choices best illustrate which of the following?
A) Socioeconomic status impacts a family's ability to outsource carework and household work.
B) The extent to which Canadian families are not interested in carework.
C) The trend for all Canadian families to participate in stratified hierarchies of reproduction.
D) Canadians prefer to spend more time at work than at home.
Q2) According to research, which of the following is correct about flexible workplace options in Canada?
A) Women and men working part-time jobs are as stressed about time as full-timers.
B) A majority of workers have control over their work schedules.
C) Most workers find it difficult to spend some of the day working from home.
D) Most workers find it difficult to interrupt their workday to deal with family needs.
Q3) Briefly discuss recent trends in time spent by women and men on housework and childcare in Canada.
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Page 9
Chapter 8: Organizing and Managing Work
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Kareem has worked for a large technology company for the past 10 years. During his last performance review, his manager told him his efficiency is declining because he is trying too hard to follow organizational rules and job procedures. Which of the following terms best describes Kareem's behaviour?
A) Organizational commitment.
B) Bureaucratic personality.
C) Alienation.
D) Managerial authority.
Q2) In general, which of the following is the most important role of managers?
A) Ensure workers do their jobs correctly.
B) Obtain compliance from workers and prevent opposition to authority.
C) Enforce the rules and regulations of the organization.
D) Identify workers worthy of promotion.
Q3) Which of the following is not a core principle of scientific management?
A) Subdivide complex jobs to obtain maximum efficiency.
B) Give workers detailed step-by-step descriptions on how to do each job.
C) Select the best workers to perform a specific job.
D) Increase individual workers' decision-making authority.
Q4) Briefly describe human relations theory and outline one of its major criticisms.
Q5) In a few sentences, describe the basic principles of scientific management.
Page 10
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Chapter 9: In Search of New Managerial Paradigms
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) The registrar of your university has been telling the vice-president (human resources) that whatever changes she introduces, she must remember to consider everything from a student's perspective. Which new managerial paradigm does the registrar appear to be following?
A) Total quality management.
B) The learning organization
C) Human relations management.
D) Student-centred organizational redesign.
Q2) Hiroto, your neighbour who came to Canada from Japan 15 years ago, is telling you about the job he used to hold in a large Japanese manufacturing company. He describes frequent after-work social activities he enjoyed with his workmates, how he and his workmates worked as a team, the many women who worked in the company, and the opportunities for younger workers to get promoted. Which of these things experienced by Hiroto are basic elements of Japanese management approaches?
A) Frequent after-hour social activities involving workmates.
B) Work routines devised around teams rather than individuals.
C) A commitment to hiring women.
D) Opportunities for young workers to get promoted.
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Chapter 10: Conflict and Control in the Workplace
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) In a sentence or two for each, define technological determinism, economic determinism, and social determinism.
Q2) Which of the following are the main definitional components of work-related skill?
A) Substantive complexity and decision-making autonomy.
B) Social interaction and technological involvement.
C) Substantive complexity and technological involvement.
D) Decision-making autonomy and social interaction.
Q3) In a sentence or two for each, define simple control, technical control, and bureaucratic control.
Q4) According to Harry Braverman, which of the following occupations experienced deskilling and standardization in the 20th century, much like factory-based manufacturing jobs had been deskilled and standardized decades earlier?
A) Managerial occupations.
B) Clerical jobs in bureaucratic offices.
C) Sales jobs in rapidly expanding retail businesses.
D) Lower-tier service-sector jobs.
Q5) Karl Marx argued that, in capitalist society, work had become a commodity. In a few sentences, explain what he meant by this.
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Chapter 11: Unions and Industrial Relations
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Sample Questions
Q1) "Unionism is essentially a 20th century phenomenon, and will likely not be a significant factor in the 21st century." Critically discuss this statement with reference to current and past unionization trends in Canada and elsewhere.
Q2) Define and briefly discuss the concepts of "business unionism" and "social unionism."
Q3) In which of the following types of industries would Kerr and Siegel predict high strike rates, according to their "isolation hypothesis?"
A) Industries where social isolation keeps workers uninformed about the larger world.
B) Industries where social isolation and limited occupational hierarchies lead to cohesive work groups.
C) Industries where workers are isolated from social values encouraging consensus instead of conflict.
D) Industries that are isolated from labour laws and arbitration procedures designed to avoid conflict.
Q4) In a few sentences, explain the significance of the Rand Formula for Canada's system of industrial relations.
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Chapter 12: Alternative Approaches to Economic Organization
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Sample Questions
Q1) Which of the following forms of worker involvement are most typical of industrial democracy in Germany?
A) Mandatory works councils in all but the very smallest workplaces.
B) Extensive quality-of-working-life programs.
C) Government support for high-performance workplaces.
D) Widespread employee share ownership plans.
Q2) "No fault compensation systems" for dealing with workplace health and safety issues in Canadian workplaces are characterized by which of the following?
A) Injured workers are compensated for lost wages but cannot sue their employer.
B) The system is funded by contributions provided by both workers and companies.
C) Companies' safety records do not affect how much they have to pay into the system.
D) The system is jointly funded by unions, companies, and provincial governments.
Q3) Briefly explain the key difference between a "worker buyout" and a "producer co-operative."
Q4) Briefly discuss at least three different workers' rights that current Canadian health and safety legislation attempts to protect.
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Page 14
Chapter 13: Work Values and Work Orientations
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) In his analysis of the class structure of Britain in the 1950s, David Lockwood described three different types of workers. Identify and define these three types and note which were becoming more common, according to Lockwood.
Q2) In the British TV series Downton Abbey, the servants working for the wealthy upper-class family are usually very loyal and generally seem to accept that the rigid class structure within which they live and work as the way things should be. In his analysis of class relations in Britain in the mid-20th century, David Lockwood would have used which of the following concepts to describe such servants?
A) Privatized workers.
B) Proletarian workers.
C) Deferential workers.
D) The privileged working class.
Q3) Women continue to be responsible for much more caring work in our society, compared to men. Women also earn less than men, on average, typically work in different occupations, and more frequently hold nonstandard jobs. Does this mean that women also tend to have different work orientations? Explain your answer with reference to recent research.
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Page 15
Chapter 14: Job Satisfaction, Alienation, and Work-Related Stress
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Which of the following was demonstrated by Melvin Kohn's research on "occupational self-direction?"
A) Workers in more complex jobs become less fatalistic and more self-confident.
B) People with few things that interest them are more likely to choose jobs that require little thinking.
C) Many people become self-employed because they don't like taking directions from other people.
D) People working alone are generally more satisfied than those who work in groups.
Q2) When surveyed, a large majority of Canadian workers indicate that they are satisfied with their job, a finding that puzzles some sociologists. Discuss such survey findings and the explanations sociologists have provided for the high level of apparent job satisfaction.
Q3) Which of the following job characteristics would be called an "extrinsic" work reward?
A) Friendly workmates.
B) The opportunity to join a union.
C) Job security.
D) The opportunity to make decisions about one's job.
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Page 16