Organizational Behaviour Exam Practice Tests
Course Introduction
Organizational Behaviour explores the study of how individuals, groups, and structures impact behavior within organizations. This course provides students with foundational knowledge of organizational dynamics, motivation, leadership, communication, decision-making, and organizational culture. By examining theories and real-world cases, students will gain insights into workplace behavior and learn strategies to effectively manage and work within teams, adapt to organizational change, and foster a productive and positive organizational environment.
Recommended Textbook
Canadian Human Resource Management 11th Edition by Hermann Schwind
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14 Chapters
1258 Verified Questions
1258 Flashcards
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Chapter 1: Strategic Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52084
Sample Questions
Q1) Strategies for businesses are formulated at three levels: corporate,a major business activity,and employee.
A)True
B)False
Answer: False
Q2) A new venture or micro-business would initially have the entrepreneur perform HR related tasks.
A)True
B)False
Answer: True
Q3) Performance appraisals indicates how well human resource activities have been carried out,since poor performance might often mean that selection or training activities need to be redesigned.
A)True
B)False
Answer: True
Q4) The impact of population aging is the same,regardless of geographical location.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Job Analysis and Design
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52078
Sample Questions
Q1) Compensation cannot be determined fairly without detailed knowledge of each job.
A)True
B)False
Answer: True
Q2) A well-crafted job description can be used for employee discipline.
A)True
B)False
Answer: True
Q3) When creating a job analysis questionnaire,which of the following may be considered under the category of working conditions?
A)skills and training
B)job design
C)knowledge
D)recognizable health and safety hazards
E)all of the choices
Answer: E
Q4) Job descriptions will most often be signed by an incumbent and their supervisor.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Human Resource Planning
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52077
Sample Questions
Q1) __________ can be a blessing to salary administrators,trainers,human resource planners,and union-management negotiators if it provides them with the kind of objective and reliable information they have long needed to plan these functions.
A)Human resource accounting
B)Human resource auditing
C)Human relations accounting
D)Human relations accountability
E)Human relations auditing
Answer: A
Q2) Attrition and layoffs are identical means of reducing the supply of labour.
A)True
B)False
Answer: False
Q3) Which of the following is NOT a major cause of human resource demand?
A)social-political-legal challenges
B)technological changes
C)competitors
D)economic developments
E)change in recruiting policies
Answer: E
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Chapter 4: Legal Requirements and Managing Diversity
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The purpose of the Charter of Rights and Freedoms is to:
A)provide moral guidance
B)provide a structure for human resource specialists
C)provide fundamental rights to Canadians
D)provide a framework for lawyers and their families
E)provide a safe working environment
Q2) An invisible,but real obstruction to career advancement of women and people of visible minorities,resulting in frustration,career dissatisfaction,and increased turnover is known as:
A)the glass ceiling
B)the old boys' club
C)the glass roof
D)the old boys' network
E)the glass cap
Q3) Below are rules in the concept of natural justice EXCEPT:
A)the right to a fair hearing
B)the right to having all cost of a hearing covered by a third party
C)the right to legal representation
D)the right to an impartial hearing
E)the right to a hearing within a reasonable time
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Chapter 5: Recruitment
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Although among the most common of recruiting methods,ads can have drawbacks such as:
A)they tend not to attract many applications
B)they lack a certain secrecy that may be required on occasion
C)they can be relatively less expensive than other methods
D)they involve using print media
E)they can give a fair amount of detail if desired
Q2) Producing a good system for tracking ____________________ success saves time and effort down the road and can have a substantial impact on the organization's
A)recruitment quality;employee moral
B)retention success;bottom line
C)recruitment success;bottom line
D)retention success;employee moral
E)recruitment success;retention success
Q3) Experienced recruiters can use the work history section in a job application to determine if listed job duties and responsibilities may have been exaggerated.
A)True
B)False
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Chapter 6: Selection
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The interviewer should:
A)review the application during the interview to ensure that they can ask questions of the applicant's family as they arise
B)prepare for an interview by developing specific questions
C)not allow an applicant to ask specific questions,in the interest of time,until the second interview
D)refrain from asking questions to gain specific applicant information because it is too difficult to compare responses between applicants
E)not record impressions of an applicant because that can bias the interviewers decision
Q2) Though employment interviews have shortcomings,their one strength is their constant high level of reliability and validity.
A)True
B)False
Q3) In organizations that use medical or drug testing this would likely be done before the employment interviews.
A)True
B)False
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8
Chapter 7: Orientation, Training and Development, and Career Planning
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) "Desirable behaviour" as a development strategy includes reinforcing which of the following?
A)proper leadership style
B)conflict resolution techniques
C)appropriate types of communication
D)interactions with customers
E)all of the choices
Q2) An employee handbook is a common tool for explaining benefits,policies,and general information about the organization to the new employee.
A)True
B)False
Q3) In training,to do a needs assessment means to:
A)assess the costs of training programs
B)suggest possible methods to evaluate training programs
C)diagnose environmental challenges that could be met through training
D)develop an external workforce analysis to fill training needs
E)review recruiting and selection procedures
Q4) Active participation usually makes learning quicker and more long-lasting.
A)True
B)False
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Chapter 8: Performance Management
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Performance evaluation for contingency employees tends to have particular challenges attached,including:
A)that they are specialists
B)that their jobs are too complex
C)that they are sometimes paid differently and are not included in the employee benefit package
D)that they may have little knowledge of the organization's culture and goals
E)that since contingency workers are only hired under employment equity,they have to be judged differently
Q2) Accurate performance appraisals can indicate to employees where they are deficient in their work.
A)True
B)False
Q3) A good method for overcoming the biases of leniency,strictness,and central tendency in performance appraisal is the forced distributions method.
A)True
B)False
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Chapter 9: Compensation Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Employee stock ownership plans can be modeled to fit all the following needs EXCEPT:
A)to motivate employees and improve their productivity
B)as a percentage for exceeding predetermined levels of output
C)to attract and retain employees
D)as a source of additional financing
E)as an alternative to wage and salary increases
Q2) A job evaluation system where jobs in an organization are placed subjectively on a scale in accordance to their importance in comparison with other jobs is called:
A)job grading
B)job progression ladder scaling
C)job ranking
D)job factoring
E)job description comparison technique
Q3) External equity is fairness of pay relative to what other employers are publishing as their pay ranges.
A)True
B)False
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11
Chapter 10: Employee Benefits and Services
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) With the increasing average age of the labour force,there will be an increased emphasis on pensions as part of the benefit package.
A)True
B)False
Q2) Among the less traditional employee benefits some organizations provide are educational financial assistance.
A)True B)False
Q3) Personal leave days allow an employee to skip work for any reason and get paid.
A)True B)False
Q4) Minimum-wage acts ensure fair remuneration for workers.
A)True
B)False
Q5) Legally required benefits and services are important to human resource departments because it is these departments that ensure the organization is in compliance with the law.
A)True
B)False
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Chapter 11: Managing Employee Relations
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93 Verified Questions
93 Flashcards
Source URL: https://quizplus.com/quiz/52082
Sample Questions
Q1) For employee suggestion systems to work,which of the following must NOT happen?
A)management must provide a fair and prompt response
B)employees must be encouraged to make suggestions
C)top management must support the idea
D)supervisors should be trained to encourage employee suggestions
E)employees should be encouraged to check suggestions with upper management before making them
Q2) There is an increasing awareness among employers that collecting nonwork information about employees is an unnecessary intrusion into employees' lives.
A)True
B)False
Q3) One reason that good employee relations are a reasonably simple issue is that they don't involve the more complex factors of either corporate culture or basic human resource activities.
A)True
B)False
Q4) Self-directed work teams are one form of employee involvement.
A)True
B)False
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Chapter 12: Ensuring Health and Safety at the Workplace
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Responsibility for workplace health and safety rests with ALL of the following: top management,supervisors,and employees.
A)True
B)False
Q2) Which of the following is true about stress-related absences in Canada?
A)they cost the Canadian economy over $15 billion a year
B)they average about 20 days in length
C)they exceed the costs of smoking cessation programs
D)they have quadrupled since 1995
E)flex-hours are helping to reduce the number of stress-related absences
Q3) The category of physical health hazards includes ALL FOUR of the following: noise,radiation,parasites,and insects.
A)True
B)False
Q4) A safety inspector while carrying out their duties may:
A)developand promote health and safety workplace programs
B)provide annual WHMIS training
C)visit workplaces only on a regular monthly basis
D)not remove or test workplace materials or equipment
E)at any reasonable time enter any workplace and conduct an examination
Page 14
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Chapter 13: The Union-Management Framework
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A type of union that includes both unskilled and semiskilled,usually at a particular location or industry is called:
A)craft union
B)industrial union
C)social union
D)business union
E)authoritarian union
Q2) Unfair labour practices by unions can include both campaigning for or against union membership at the workplace during working hours,and failing to represent employees fairly.
A)True
B)False
Q3) Though not everyone agrees,studies have shown that unions can:
A)decrease employee turnover
B)decrease employee tenure with the firm
C)lower productivity or output per worker
D)reduce the possibility of legal strikes
E)reduce employee salaries
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Chapter 14: Global Human Resource Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Multinational firms tend to focus on economies of scale,building facilities in different countries with an attempt to take advantage of lower production and building costs.
A)True
B)False
Q2) Global HR Planning is "managing the balance between overall coordinated systems and sensitivity to local needs."
A)True
B)False
Q3) Global human resource management is concerned with all of the following EXCEPT:
A)organizational efficiency
B)information exchange
C)knowledge transfer
D)staffing
E)traditional values
Q4) In contrast to HR managers' responsibility for domestic staff,managers supervising employees abroad have to have a broader perspective,because international HR is more complex.
A)True
B)False
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