Organizational Behaviour
Exam Materials
Course Introduction
Organizational Behaviour explores the study of human behavior within organizational settings, focusing on individual, group, and structural dynamics that impact workplace effectiveness and productivity. This course examines key topics such as motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. Through theoretical frameworks and real-world case studies, students gain insight into the psychological and sociological principles that drive behavior in organizations, preparing them to analyze and influence organizational outcomes effectively.
Recommended Textbook
Managing Human Resources 8th canadian edition by Monica Belcourt
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15 Chapters
1520 Verified Questions
1520 Flashcards
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Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74615
Sample Questions
Q1) Because HR managers function in an advisory role,they are responsible for issuing policy revisions and implementing them.
A)True
B)False
Answer: False
Q2) Which of the following is NOT an approach generally used by organizations to try to lower labour costs?
A)employee development
B)outsourcing
C)employee leasing
D)relocating aspects of their operations to countries in the developing world
Answer: A
Q3) Managers in general and HR managers in particular should be concerned with the makeup and expectations of their employees.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Strategy and Human Resources Planning
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/74608
Sample Questions
Q1) From an organization's perspective,what is an important shortcoming of having to rely on part-time employees?
A)limited benefits
B)costs of continuous replacement
C)lack of training
D)no job security
Answer: B
Q2) Severance pay is a lump-sum payment given to terminated employees.
A)True
B)False
Answer: True
Q3) Succession planning is the process of identifying,developing,and tracking key individuals so that they may eventually assume top-level positions.
A)True
B)False
Answer: True
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Chapter 3: Equity and Diversity in Human Resources Management
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The Canadian Human Rights Commission (CHRC)may choose to act on its own if it feels there are sufficient grounds for a finding of discrimination.
A)True
B)False
Answer: True
Q2) Employers that pay men and women a different salary for performing jobs of comparable value violate the Pay Equity Act (Ontario)only if the differences are based on which of the following?
A)gender
B)merit
C)seniority
D)incentive plans
Answer: A
Q3) Employment equity involves the implementation of special measures and reasonable accommodation.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and Work Design
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) In a newspaper ad,Company A stated that for the HRIS Supervisor's job,the following are required: an appropriate university degree,five years of corporate experience,and working knowledge of statistical analysis and software." What are these requirements an example of?
A)a job requirement
B)a job description
C)a position
D)a job specification
Q2) Which of the following is an example of a job specification?
A)To be a grocery store cashier,you need to know how to work a cash register,know the rules of the store,and know basic math.
B)To be a grocery store cashier,you have to deal with the public and be able to stand on your feet for long hours.
C)A grocery store cashier assists customers in paying for their grocery items and answering questions about products.
D)A grocery store cashier is responsible for making sure items are bagged or tagged,and that all customers pay for their items.
Q3) What are the advantages and disadvantages of flextime or flexible working hours?
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6
Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Some career development paths provide new assignments that increase skill areas and assignments in different functional areas.
A)True
B)False
Q2) It is the responsibility of the organization to supply information about its mission,policies,and plans for providing support for employee self-assessment,training,and development.
A)True
B)False
Q3) Which external recruiting source normally provides applicants who stay with the organization the longest?
A)newspaper ads
B)search firms
C)job fairs
D)employee referrals
Q4) Fast-track programs were initiated in some organizations as a way to retain young managers with high potential.
A)True
B)False
Page 7
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Chapter 6: Employee Selection
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following best describes drug testing in the selection process?
A)It is conducted by very few Canadian organizations
B)It is illegal in Canada.
C)It is required by law.
D)It is conducted in most Canadian workplaces.
Q2) Which of the following is appropriate to ask on an application form?
A)whether the applicant has prior arrests
B)whether the applicant is eligible to be bonded
C)whether the applicant has ever been in jail
D)whether the applicant has ever been caught stealing
Q3) Behavioural description interviews are based on hypothetical situations.
A)True
B)False
Q4) Validity tests related to such things as intelligence and anxiety typically asses which of the following?
A)criterion validity
B)content validity
C)concurrent validity
D)construct validity
Q5) Identify and explain the five primary types of employment tests.
Page 8
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Chapter 7: Training and Development
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What is a common index used to calculate the benefits of a training program relative to its costs?
A)cost of living index
B)return on capital
C)return on investment
D)productivity index
Q2) Which of the following is the simplest method to evaluate a training program?
A)learning
B)reactions
C)behaviour
D)results
Q3) At which stage in the training program development process is content of the training program determined?
A)job analysis
B)individual analysis
C)task analysis
D)organization analysis
Q4) Orientation is an ongoing process.
A)True
B)False
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Chapter 8: Performance Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/74602
Sample Questions
Q1) Graphic rating scales include sets of statements between which the rater must choose,such as "works hard" vs."works quickly."
A)True
B)False
Q2) Identify and discuss the two general purposes of performance evaluation.
Q3) The best evaluation method to use depends upon the purpose of the evaluation.
A)True
B)False
Q4) Ineffective handling of performance evaluations may result in court cases or other legal action.
A)True
B)False
Q5) One of the disadvantages of the critical incident method is that it tends to lead to recency error.
A)True
B)False
Q6) Self-evaluations should be used primarily for developmental purposes. A)True
B)False
Page 10
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Chapter 9: Managing Compensation
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) The expectancy theory of motivation predicts that one's level of motivation depends on the attractiveness of the rewards sought by employees and the probability of obtaining those rewards.
A)True
B)False
Q2) Accounting clerks,pay clerks,and junior secretaries are all classed in Grade 2 at Metroland Inc.Which of the following should apply to all these jobs?
A)They should all receive the same wage rate in order to achieve equality.
B)They should be paid within the same pay range.
C)They should be paid similar to Grade 2 jobs at McDonald's.
D)They should be paid at different wage rates because the worth of these jobs to the organization may differ.
Q3) Internal factors that influence wage rates include the worth of a job,and the employer's ability to pay.
A)True
B)False
Q4) Briefly explain the different job evaluation systems.
Q5) How are the wages for jobs typically determined? Why is this process important?
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Chapter 10: Pay for Performance: Incentive Rewards
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Stock options are rights attached to the achievement of specific organizational objectives.
A)True
B)False
Q2) Under a straight commission plan,compensation is based entirely on a percentage of sales.
A)True
B)False
Q3) For incentive plans to be successful,one of the most critical requirements is that managers be willing to grant incentives based on differences in individuals,teams,or organizational criteria.
A)True
B)False
Q4) Professional employees are difficult to develop incentive plans for only because their outputs are difficult to measure.
A)True
B)False
Q5) Identify the principal methods for compensating salespeople and the advantages of each method.
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Chapter 11: Employee Benefits
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) It is primarily the responsibility of the employee to remain informed about the benefits he or she receives.
A)True
B)False
Q2) "Payment for time not worked" includes statutory holiday pay,time off for bereavement,military duty,vacation pay,jury duty,rest periods,coffee breaks,and maternity leave (which usually involves some form of salary continuance).
A)True
B)False
Q3) From a pension perspective,what is a key issue concerning the aging of baby boomers in Canada?
A)There are more demands for dental benefits.
B)Baby boomers are leaving management,thus there is a loss to the HR managers who oversee this benefit.
C)There are fewer contributions to the pension fund by younger generations and more withdrawals for funding pensions for baby boomers,thus putting the fund at risk of depletion.
D)Younger generations are demanding reduced pensions for those leaving the workforce.
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Page 13
Chapter 12: Promoting Safety and Health
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Employers have many responsibilities in providing safe workplaces for employees.
A)True
B)False
Q2) In British Columbia (BC),which of the following bodies regulate occupational health and safety?
A)the BC provincial government only
B)the federal government only
C)the federal and BC governments
D)the governments of Canada and all the provinces,including BC
Q3) Most jurisdictions require the establishment of health and safety committees with both union and management representation.Which of the following is one of the expectations of this approach?
A)It will educate the union about the problems their membership cause.
B)It will show the union how tough management can be.
C)It will help to develop a nonadversarial union-management climate.
D)It will force the union not to strike.
Q4) Penalties for violations of health and safety regulations include substantial fines,as well as jail terms.
A)True
B)False
Page 14
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Chapter 13: Employee Rights and Discipline
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Positive discipline relies on encouragement given to employees as a way to improve performance.
A)True
B)False
Q2) Using a positive discipline approach,which of the following is the best reason for giving an employee a paid decision-making leave?
A)It gives an employee time to consider a new job offer.
B)It is often used to allow an organization to start the process of finding a replacement employee.
C)It is mandatory because of the law.
D)It gives an employee time to consider whether he or she wishes to remain with the organization
Q3) Implied contract terms are terms that judges read into employment contracts when the written contract does not expressly deal with the matter.
A)True
B)False
Q4) What is progressive discipline? How does it differ from positive discipline?
Q5) What are some of the pros and cons of "open-door" policies?
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Chapter 14: The Dynamics of Labour Relations
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) In the United States,the key central federation of unions is called the AFL-CIO.In Canada,what is the name of the organization that does similar work?
A)the Canadian Auto Workers Union
B)the Canadian Labour Congress
C)the Labour Organization
D)the Trades Union Congress
Q2) Labour relations boards are responsible for administering labour law.
A)True
B)False
Q3) Joining a union is a way for employees to put leadership skills to use.
A)True
B)False
Q4) How can the bargaining power of an employer be exercised during collective bargaining?
A)through lockout of employees
B)through organizing a strike vote
C)through raising wages
D)through legal injunction
Q5) What are the primary reasons for employee unionization?
Q6) How do unions and management employ bargaining power in negotiations?
Page 16
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Chapter 15: International Human Resources Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In some countries,unions are part of alliances between political parties,churches,or governments.
A)True
B)False
Q2) Which of the following organizations is pursuing a transnational strategy?
A)a car company developing a "world" car to gain scale economies
B)a brewery trying to achieve scale economies while simultaneously customizing its taste and marketing efforts for local markets
C)a company producing customized fashions for multiple regions of the world
D)a steel company trying to simultaneously gain scale economies and increase the quality of its products
Q3) An advantage of home country nationals is that they have intimate knowledge of the environment and culture.
A)True
B)False
Q4) One reason to employ host-country nationals is that local governments want good jobs for their citizens.
A)True
B)False
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