Organizational Behavior Test Questions
Course Introduction
Organizational Behavior explores the dynamics of individuals and groups within organizational settings, analyzing how behavior impacts performance, motivation, communication, leadership, decision-making, and organizational culture. The course draws from psychology, sociology, and management theories to help students understand and influence workplace behavior. Emphasis is placed on practical applications, including conflict resolution, team development, diversity management, and adapting to organizational change, preparing students to contribute positively to organizational effectiveness and their own professional growth.
Recommended Textbook Management 10th Edition by Richard L. Daft
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3832 Verified Questions
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Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) The use of influence to motivate employees to achieve organizational goals defines organizing.
A)True
B)False
Answer: False
Q2) Managers shift gears quickly and therefore,the average time spent on any one activity is less than ____.
A)nine minutes
B)an hour
C)one workday
D)a half hour
E)a half day
Answer: A
Q3) Technical skills are most important at lower organizational levels while human skills become more important as managers move up the organizational hierarchy.
A)True
B)False
Answer: True
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3
Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The Hawthorne studies resulted in the movement towards scientific management.
A)True
B)False
Answer: False
Q2) Standardization of work and wage incentives are characteristics of A)bureaucratic organizations.
B)scientific management.
C)quantitative management.
D)administrative management.
E)behavioral science.
Answer: B
Q3) The management science perspective emerged after World War II to treat problems associated with A)modern global warfare.
B)environmental issues.
C)employee involvement.
D)Germany.
E)improving manufacturing.
Answer: A
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The ____________________ environment represents an ever-changing and uneven playing field compared with domestic environment.
Answer: global
Q2) Name the five dimensions of the general environment and describe each dimension. Answer: The five dimensions of the general environment are international,sociocultural,economic,and legal-political.International dimension refers to evens originating in foreign countries as well as opportunities for American companies in other countries.Technological dimension refers to the scientific and technological advancements within a specific industry and society.Sociocultural dimension represents the demographic characteristics of the general population.Economic dimension represents the general economic health of the country or area in which the organization operates.Legal-political dimension refers to the local,state,and federal regulations and the political activities designed to influence company behavior.
Q3) The ____________________ dimension of the general environment represents the demographic characteristics as well as the norms,customs,and values of the general population.
Answer: sociocultural
Q4) List the five dimensions of the general environment.
Answer: Technological,sociocultural,economic,legal/political,and international.
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Which of these reflects a cultural preference for cooperation,group decision making,and quality of life?
A)Individualism
B)Collectivism
C)Masculinity
D)Femininity
E)Power distance
Q2) Creative Coverings is a small interior design company owned and managed by Lisa Smith.Since the company was established seven years ago,Lisa has only worked with clients near her hometown in Maryland.Creative Coverings fits into which stage of globalization?
A)Domestic
B)Regional
C)International
D)Multinational
E)Global
Q3) The goal of the European Union is to create a powerful single market system for Europe's millions of consumers.
A)True
B)False
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Chapter 5: Managing Ethics and Social Responsibility
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184 Flashcards
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Sample Questions
Q1) ____ matches with the preconventional level of personal moral development.
A)Work group collaboration
B)Task accomplishment
C)Empowered employees
D)Full participation
E)Transforming
Q2) Statements that define fundamental values and reference organizational responsibilities,products and employees are often called ____.
A)principle-based
B)policy-based
C)ethically-based
D)codified
E)codes of organizational integrity
Q3) People learn to conform to the expectations of good behavior that are set by peers and society at the _________ level.
Q4) A formal statement of the organization's values regarding moral principles and governing its response to social values is called a code of ethics.
A)True
B)False
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) Name and describe the five different categories of small business owners.
Q2) Which of these characteristics is associated with entrepreneurship?
A)A high need for power
B)A high need for affiliation
C)An internal locus of control
D)An external locus of control
E)Low energy level
Q3) Today,inspired by the growth of companies such as Amazon.com,entrepreneurs are flocking to the ____ to start new businesses.
A)Small Business Administration
B)Internet
C)bookstore
D)mall
E)Internal Revenue Service
Q4) The fastest growing segment of small business in both the U.S.and Canada is partnerships.
A)True
B)False
Q5) List five of the six characteristics of entrepreneurs.
Q6) Name three of the four ways entrepreneurs can become business owners.
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) Turtle Terrace should use traditional planning since that is the type of planning every company uses.
A)True
B)False
Q2) "We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's
A)tactical goals.
B)operational goals.
C)mission.
D)tactical plans.
E)operational plans.
Q3) The crisis management plan should be a ____ that specifies the actions to be taken,and by whom,if a crisis occurs.
A)vague,verbal plan
B)detailed,verbal plan
C)long,difficult to read plan
D)vague,written plan
E)detailed,written plan
Q4) List the four major activities that must occur in order for MBO to succeed.
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Chapter 8: Strategy Formulation and Execution
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176 Verified Questions
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Sample Questions
Q1) When Philip-Morris,the tobacco giant,bought Kraft,Inc. ,it was pursuing a
A)corporate-level strategy.
B)business-level strategy.
C)functional-level strategy.
D)multidomestic strategy.
E)retrenchment strategy.
Q2) The mix of business units and product lines that fit together in a logical way to provide synergy and competitive advantage for the corporation pertains to portfolio strategy.
A)True
B)False
Q3) Decisions regarding the proper amount of advertising for a particular good or service are related to
A)corporate-level strategies.
B)functional-level strategies.
C)tactical-level strategies.
D)business-level strategies.
E)retrenchment strategies.
Q4) With a(n)____________________ strategy,the organization concentrates on a specific regional market or buyer group.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) The ____________________ model of decision making describes how managers actually make decisions in difficult situations,such as those characterized by nonprogrammed decision,uncertainty,and ambiguity.
Q2) WorldCom,a telecommunications company,decided to buy Skytel in 1999.This would be considered a programmed decision.
A)True
B)False
Q3) Explain the four underlying assumptions of the administrative model.
Q4) Which of these styles is adopted by managers having a deep concern for others as individuals?
A)Behavioral
B)Classical
C)Analytic
D)Logical
E)Conceptual
Q5) A highly ambiguous situation can create what is sometimes called a wicked decision problem.
A)True
B)False
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) According to MANAGER'S SHOPTALK in Chapter 10,managers are most comfortable making familiar decisions.
A)True
B)False
Q2) The flip side of the authority coin is responsibility.
A)True
B)False
Q3) Traditionally,a span of management of about ____ has been recommended.
A)three
B)five
C)fifteen
D)seven
E)twenty
Q4) In times of crisis or risk of company failure,authority should be:
A)Decentralized
B)Centralized at the bottom
C)Centralized at the top
D)Spread through a wide span of management
E)Flat
Q5) Briefly explain the concept of line and staff departments and authority.
Page 12
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) A(n)____________________ is a separate small,informal,highly autonomous,and often secretive group that focuses on breakthrough ideas for the business.
Q2) ____________________ symbolizes to all employees that the change is important for the organization.
Q3) The second stage in Lewin's change model,____________________,occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.
Q4) Jackie,a new employee of yours,strikes you as curious,open-minded,and receptive to new ideas.Keep your eye on Jackie,for she may very well be
A)an outstanding performer.
B)an individual with a high need for achievement.
C)a satisfied employee.
D)a creative individual.
E)none of these.
Q5) A change agent is an OD specialist who contracts with an organization to facilitate change.
A)True
B)False
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) From the employer's viewpoint,which of these is part of new social contract?
A)Standard training programs
B)Limited information
C)Incentive compensation
D)Routine jobs
Q2) Training is typically used to refer to teaching people how to perform tasks related to their present jobs,while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.
A)True
B)False
Q3) Job evaluation comprises the steps of observing and assessing employee performance,recording the assessment,and providing feedback to the employee. A)True
B)False
Q4) ____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.
Q5) List the most frequently used selection devices.
Q6) Define discrimination and affirmative action.
Page 14
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Chapter 13: Managing Diversity
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Sample Questions
Q1) Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1 years in 2016.
A)True
B)False
Q2) Rebecca,a human resource manager at WorldPlus Corp. ,regularly establishes numerical goals tied to diversity,such as tracking salaries,rates of promotion,and managerial positions for women and minorities.This involves which step for developing diversity and cultural competence?
A)Demanding results and revisiting goals
B)Maintaining momentum to change the culture
C)Choosing solutions to fit a balanced strategy
D)Uncovering diversity problems in an organization
E)Strengthening top management commitment
Q3) An organization which accommodates several subcultures,including employees who would otherwise feel isolated and ignored refers to pluralism.
A)True
B)False
Q4) Briefly explain the concepts of a glass wall and a glass ceiling.
Q5) List and describe the five forms of sexual harassment.
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Research finds that the emotion contagion phenomenon works for positive emotions but not for negative emotions.
A)True
B)False
Q2) ____________________ are stressors associated with relationships in the organization.
Q3) The degree to which a person is outgoing,sociable,assertive,and comfortable with interpersonal relationships is called extroversion.
A)True
B)False
Q4) Uncertainty about what behaviors are expected of a person in a particular role is referred to as ____________________.
Q5) In general,people are more likely to notice a familiar voice than a stranger's voice.
A)True
B)False
Q6) What are some of the ways enlightened companies are helping employees cope with stress.
Q7) Describe the learning process and the four-stage cycle of learning.
Page 16
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Chapter 15: Leadership
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Sample Questions
Q1) Transactional leaders have the ability to lead changes in the organization's mission,strategy,structure,and culture,as well as to promote innovation in products and technologies.
A)True
B)False
Q2) Barry recognizes that her power can come from five sources,including all of the following EXCEPT
A)referent power.
B)reward power.
C)coercive power.
D)mechanistic power.
E)All of the sources of power.
Q3) A situational variable that counteracts a leadership style is known as a(n)____________________.
Q4) A situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors is called a neutralizer.
A)True
B)False
Q5) List the two dimensions used in Blake and Mouton's Leadership Grid.
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Chapter 16: Motivating Employees
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Sample
Questions
Q1) Katie dislikes almost everything about her job.The only reason she continues to work at Mace Autobody is the excellent benefits package she receives.Katie is motivated by A)extrinsic rewards.
B)intrinsic rewards.
C)variable rewards.
D)all of these.
E)none of these.
Q2) A motivation theory based on the relationship between a given behavior and its consequences is called the ____________________.
Q3) Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
A)Safety needs
B)Compensation needs
C)Physiological needs
D)Esteem needs
E)Self-actualization needs
Q4) Content theories concern the thought processes that influence behavior.
A)True
B)False
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Chapter 17: Managing Communication
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Sample Questions
Q1) Team members,in decentralized networks,must communicate through one individual to solve problems or make decisions.
A)True
B)False
Q2) Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.
A)True B)False
Q3) ____________________ refers to messages sent through human actions and behaviors rather than through words.
Q4) Communication is the process by which information is transmitted from the speaker to the listener.
A)True
B)False
Q5) ____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.
Q6) ____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.
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Chapter 18: Leading Teams
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Sample Questions
Q1) Which of the following is a component of a team?
A)People in a team do not have to have regular interaction
B)Four or more people are required to form a team
C)A performance goal is shared between team members
D)Teams tend to be small groups,usually with less than 10 people
E)Each member tends to set his/her own goals for the team
Q2) During the norming stage of team development,individual personalities emerge causing conflict and disagreements.
A)True
B)False
Q3) People who play the task specialist role often display the compromising behavior. A)True
B)False
Q4) Norms begin to develop in the first interactions among members of a new team.
A)True
B)False
Q5) Two common behaviors of the socioemotional role are energizing and encouraging. A)True
B)False
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) ____ indicators focus on production and operating statistics.
A)Financial performance
B)Business process
C)Critical success
D)Potential for learning and growth
E)Performance measurement
Q2) Continuous improvement is the implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis.
A)True
B)False
Q3) Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.
A)True
B)False
Q4) Feedback control focuses on the quantity of an end product or service.
A)True
B)False
Q5) ____________________ focuses on whether performance meets established standards.
Q6) In a TQM program,what is benchmarking?
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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Sample Questions
Q1) A computer network that uses Internet technology but limits access to all or some of the organization's employees is referred to as a(n)____________________.
Q2) Flour,sugar,and baking soda are ____ for a bakery.
A)finished-goods
B)raw materials
C)work in process
D)outputs
E)distribution goods
Q3) A wiki is a Web site that allows anyone with access,inside or outside the organization,to create,share,and edit content through a simple,browser-based user interface.
A)True
B)False
Q4) Technical management is the field of management that specializes in production of goods and services and uses special tools and techniques for solving production problems.
A)True
B)False
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Q5) ____________________ organizations are those that produce physical goods.