Organizational Behavior Test Questions
Course Introduction
Organizational Behavior explores how individuals, groups, and structures impact behavior within organizations with the aim of applying such knowledge toward improving an organizations effectiveness. This course examines key concepts such as motivation, leadership, team dynamics, decision-making, communication, organizational culture, and change management. Through case studies, discussions, and practical exercises, students will develop a deeper understanding of the psychological and social processes underlying workplace interactions, enabling them to analyze and address challenges in diverse organizational settings.
Recommended Textbook
Human Resource Management 13th Edition by Robert L. Mathis
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16 Chapters
2091 Verified Questions
2091 Flashcards
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Chapter 1: Human Resource Management in Organizations
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Temporary workers,independent contractors,part-timers and leased employees are collectively referred to as
A) full-time-equivalent employees.
B) virtual employees.
C) contingent workers.
D) pseudo-employees.
Answer: C
Q2) Employee organizational commitment is the extent to which individuals feel linked to organizational success and how the organization performs positively.
A)True
B)False
Answer: False
Q3) Human resource management is a technical discipline requiring specialized skills.Accordingly,all HR activities should be carried out by HR professionals.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Strategic HR Management and Planning
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Companies that follow HR best practices,such as paying high wages and providing employment security,tend to have more positive HR metrics,but little improvement on organizational operational or financial performance compared with organizations that do not follow HR best practices.
A)True
B)False
Answer: False
Q2) The Wickham County Hospital is the only full-service hospital providing care in Wickham County.The population of Wickham Country has been increasing by 10 percent a year the last two years,and projections are that the population will grow even more rapidly in the next ten years.To serve the increased need,next year the hospital will open a new wing doubling the number of beds in the hospital.The HR planning for next year must include all of the following EXCEPT
A) analysis of the current employees' knowledge, skills and abilities.
B) predicting the qualifications employees will need for the additional jobs.
C) predicting the number of new employees needed in each job to staff the new wing.
D) what actions to take in the event of a talent surplus in the next 12 months.
Answer: D
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Page 4
Chapter 3: Equal Employment Opportunity
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Which of the following statements is FALSE?
A) Some cities and states have made discrimination on the basis of sexual orientation illegal.
B) Veterans of the Vietnam War have additional employment protections over veterans of other wars.
C) An individual whose mother is Polynesian and whose father is Native American would not be a member of a protected class.
D) Individuals under 40 are not protected from age discrimination.
Answer: C
Q2) The Equal Pay Act,enacted in 1963,requires employers to
A) pay similar wage rates for similar work without regard to gender.
B) establish pay rates based upon merit rather than seniority.
C) conduct wage and salary surveys to ensure pay equity.
D) ensure that older employees are not discriminated against in compensation.
Answer: A
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Chapter 4: Workers,Jobs,and Job Analysis
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Sample Questions
Q1) Although Kathleen has a healthy lifestyle,she is suffering from high blood pressure and headaches.When she talks with her co-workers in the department,she finds that a number of them have high blood pressure,sleep disorders and other stress-related medical problems.It would be prudent for the HR manager to consider
A) outsourcing these jobs to eliminate these unhealthy workers.
B) enriching the jobs in this department.
C) introducing flexible scheduling.
D) examining the job design in this department.
Q2) The competency approach to job analysis focuses on the educational qualifications needed by potential job candidates,such as whether a job requires a bachelor's or a master's degree.
A)True
B)False
Q3) Job design can affect all of the following EXCEPT
A) absenteeism.
B) job satisfaction.
C) organizational strategy.
D) job performance.
Q4) How does the increasing diversity of the workforce affect HR functions?
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Chapter 5: Human Resource Planning and Retention
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) In a/an ____ interview,individuals are asked to identify their reasons for leaving the organization.
A) departure
B) feedback
C) final appraisal
D) exit
Q2) If the pay for a job is ____________________ the market rate for the job,it would be considered competitive pay.
A) 19% above
B) 8% below
C) 20% below
D) 25% above
Q3) The information in the employee skills inventory data bank
A) should be posted on the company's intranet to assist career planning.
B) should be available only to those who have a specific use for it.
C) can include information that is not directly job-related.
D) is most useful in its measurement of the workforce's soft skills.
Q4) What factors should be considered when estimating the cost of turnover to the organization?
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Chapter 6: Recruiting and Labor Markets
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125 Flashcards
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Sample Questions
Q1) Which of the following statements regarding school and college recruiting is TRUE?
A) Vocational colleges and technical schools often have co-operative programs with employers that funnel quality students into regular jobs.
B) College recruiting is one of the least expensive recruitment methods.
C) Companies who target minority students before they graduate are likely to be violating EEO laws.
D) If the employer has no jobs available in a particular semester, it is a waste of scarce resources to interview on campus.
Q2) The ____ equals the number of persons hired divided by the number of applicants.
A) selection rate
B) success base rate
C) yield ratio
D) acceptance rate
Q3) Internet recruiting generates high numbers of applicants and increases work for HR staff far beyond traditional recruiting methods.
A)True
B)False
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Chapter 7: Selecting Human Resources
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Sample Questions
Q1) For the last five years,the director of HR for BiscuitMan Foods has given all new hires an "interpersonal intelligence" test.Now,the director is asking his assistant to calculate the correlations between each employee's test score and his/her performance appraisals,promotion records and whether they have stayed with the firm or have left.The HR director is conducting a
A) synthetic validity test.
B) concurrent validity test.
C) face-validity test.
D) predictive validity test.
Q2) Listening techniques such as mirroring and echoing may backfire for managers doing job interviews because these responses give feedback to the applicant.
A)True
B)False
Q3) Ernest is applying to a carpentry apprenticeship program.He must take a test involving mathematical calculations including working with fractions and geometry.This is illegal because carpentry is a manual labor job and these tests are cognitive and not job-related.
A)True
B)False
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Page 9
Chapter 8: Training Human Resources
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123 Flashcards
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Sample Questions
Q1) The ultimate goal in using e-training techniques is to A) improve employee technology skills.
B) convey the training content.
C) reduce costs per trainee.
D) increase consistency in training experiences for employees.
Q2) Lyle has been hired as the first director of training at SISI,Inc.Lyle has been spending his first few weeks meeting with operating managers and learning the business at SISI.Lyle has told the managers he wants to partner with them to help solve their problems.Lyle
A) probably believes that training can solve most organizational problems.
B) is displaying a strategic training mindset.
C) is taking a tactical approach to training.
D) is focusing on knowledge management.
Q3) Alicia will be traveling extensively in Brazil for her employer.Alicia knows no Portuguese and she will be traveling in areas where there will be few fluent English speakers.Alicia's employer is sending her to a two-week language immersion program,where Alicia will be in a totally Portuguese-speaking environment.This would be classified as massed practice.
A)True
B)False
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Chapter 9: Talent Management
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142 Verified Questions
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Sample Questions
Q1) Ernest has always been a person who has said "People make their own luck." Throughout his career he has taken charge of his personal career goals.Which of the following development programs would be most portable for Ernest? That is,which would be most likely lead to Ernest leaving the organization taking his valuable development with him?
A) a tuition reimbursement program for an Executive MBA
B) volunteer projects with not-for-profit organizations
C) extra work assignments outside of Ernest's specialty
D) rotation into other jobs in the organization
Q2) The first step in the succession planning process is to
A) decide whether to "make" or to "buy" talent.
B) identify key employees and their anticipated retirement dates.
C) define the positions that are critical to the organization's strategy.
D) assess the capabilities of current employees.
Q3) A law that has impacted succession planning for CEOs is
A) HIPAA.
B) the Sarbanes-Oxley Act.
C) ERISA.
D) the Congressional Accountability Act.
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Page 11
Chapter 10: Performance Management and Appraisal
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) An appraisal interview technique that encourages employees to identify their own performance deficiencies is termed a/an ____________ approach.
A) self-auditing
B) confessional
C) introspective
D) analytic
Q2) All of the following statements are true about team-based performance appraisal EXCEPT
A) team performance appraisal is most effective in the administrative aspect of performance management.
B) teams tend to avoid awarding individual team members larger or smaller pay increases based on performance.
C) team members are often more familiar with a team member's work performance than the supervisor is.
D) team members may use the team performance appraisal as a way to attack other team members.
Q3) Describe several types of rater error that can undermine the performance appraisal process.
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12
Chapter 11: Total Rewards and Compensation
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148 Flashcards
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Sample Questions
Q1) You are chief operating officer of a small,start-up firm and you must handle HR duties.Right now,the organization has 11 employees,although more employees will be hired about two years from now.In setting up a base pay system you need something simple,quick and inexpensive.It would be most appropriate to use a _______ for evaluating jobs.
A) factor-comparison method
B) Hay system point method
C) classification method adapted from the public sector
D) ranking method
Q2) Typical compensation appeals procedures require the employee to discuss the problem first with
A) the organizational ombuds.
B) the EEOC.
C) the HR department.
D) his/her supervisor.
Q3) What are the advantages and disadvantages of using market pricing to set compensation in organizations?
Q4) What are the two major compensation philosophies and how to they affect employee attitudes and behavior?
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Chapter 12: Incentive Plans and Executive Compensation
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Sample Questions
Q1) A consultant presenting a plan for a group/team incentive plan stresses that the money to be used as incentive rewards will be generated by improved organizational performance.This aspect of the plan is called the ____ principle.
A) liquidating
B) zero-sum
C) pay-as-you-go
D) self-funding
Q2) A manager at your firm has recruited an individual who is an expert in his field,as well as being a strong team player.As the HR director,you think this individual will be a good match with the company because you are about to roll out an organizational level pay-for-performance system.
A)True
B)False
Q3) Use of the company helicopter,country club memberships,first class air travel,and a chauffeured limousine are examples of
A) executive mandates.
B) perquisites.
C) golden handcuffs.
D) performance incentives.
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Page 14
Chapter 13: Managing Employee Benefits
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150 Flashcards
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Sample Questions
Q1) An attractive aspect of employer educational assistance is that in most cases the aid is not considered taxable income for the employee.
A)True
B)False
Q2) How can employers improve employees understanding of and appreciation of their benefits?
Q3) Roger's mother is in the early stages of Alzheimer's disease,and Roger's father also died of Alzheimer's.Roger,who is 55,is very concerned that he will develop this disease as well.Roger would be most pleased if his company offered A) an integrated disability management plan.
B) employee wellness programs.
C) long-term care insurance.
D) flexible spending accounts.
Q4) For the typical employer,the largest proportion of the benefits dollar is spent on A) legally required benefits.
B) insurance payments.
C) retirement plans.
D) paid rest periods.
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Page 15
Chapter 14: Risk Management and Worker Protection
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133 Flashcards
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Sample Questions
Q1) Workplace standards are developed through research by A) OSHRC.
B) the FLSA.
C) the CDC and the FDA.
D) NIOSH.
Q2) A serious drawback of fitness for duty tests is that they show impairment of abilities even when the impairment is caused by fatigue rather than substance abuse.
A)True
B)False
Q3) Most fitness-for-duty test failures are due to
A) fatigue, illness and personal problems.
B) illegal drug use.
C) alcohol abuse.
D) use of legal, prescription drugs.
Q4) Under the Americans with Disabilities Act,
A) those addicted to legal prescription drugs are not considered disabled.
B) recovering substance abusers are considered disabled.
C) current illegal drug users are considered disabled.
D) addiction to alcohol is not considered a disability.
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Chapter 15: Employee Rights and Responsibilities
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Sample Questions
Q1) Provisions stating that if the individual employee leaves the organization,existing customers and clients cannot be solicited for business for a specific period of time,are contained in a/an
A) non-piracy agreement.
B) non-compete covenant.
C) separation agreement.
D) implied contract.
Q2) Chelsey is a supervisor.She tells all her subordinates that they can come speak with her any time about any problem they may have.Chelsey
A) is encouraging external whistle-blowing.
B) is establishing an arbitration system.
C) is an ombuds in her company.
D) has an open-door policy.
Q3) By law,an employee of a car manufacturer that has taken federal stimulus money has the same whistle-blower protection rights as an employee of the federal Treasury Department..
A)True
B)False
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Chapter 16: Union/Management Relations
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Sample Questions
Q1) A ____,such as the AFL-CIO is a group of autonomous national and international unions.
A) council
B) congress
C) conference
D) federation
Q2) A particular industry or company may be the target of union organizing strategy.
A)True
B)False
Q3) All of the following factors will make a union look desirable to employees EXCEPT
A) inadequate staffing.
B) inequitable pay raises.
C) job insecurity.
D) lack of promotion opportunities.
Q4) The largest organization coordinating union efforts in the U.S.today is the A) Department of Labor.
B) the International Labour Organization
C) Change to Win Federation.
D) AFL-CIO.
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