Organizational Behavior Test Questions
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures affect and are affected by behavior within organizations. The course examines key concepts such as motivation, leadership, team dynamics, communication, decision-making, and organizational culture. By analyzing both theoretical frameworks and real-world examples, students gain a deeper understanding of workplace dynamics and acquire practical skills for improving individual and organizational performance. Emphasis is also placed on ethical considerations, diversity, and managing change in modern organizational environments.
Recommended Textbook
Labor Relations Development Structure Process 12th Edition by John A. Fossum
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Page 2
Chapter 1: Introduction
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Sample Questions
Q1) Spillover is a pervasive phenomenon that occurs when a group perceives danger.
A)True
B)False
Answer: False
Q2) Bargaining units are not organized until all of the following occur EXCEPT:
A) a majority of employees desire representation.
B) officers are elected by majorities of local union members.
C) contracts are vetoed by a majority of union members in the bargaining unit.
D) officers are defeated by majorities of local union members.
Answer: C
Q3) _____ offers employees a method for countering employers' powers to unilaterally change employment conditions.
A) Spillover
B) Unionization
C) Certification
D) Picketing
Answer: B
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Page 3
Chapter 2: The Evolution of American Labor
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Q1) Revolutionary unionism involves the representation of employees' immediate interests,primarily the regulation of wages,hours,and terms and conditions of employment.
A)True
B)False
Answer: False
Q2) The _____ in 1898 prohibited discrimination against railroad employees based on union membership.
A) Sherman Act
B) Erdman Act
C) Wagner Act
D) Norris-La Guardia Act
Answer: B
Q3) The Landrum-Griffin Act established individual union members' rights to freedom of speech.
A)True
B)False
Answer: True
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Chapter 3: Employment Law and Federal Agencies
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Sample Questions
Q1) The _____ determines what group of employees would constitute an appropriate unit for a representation election and subsequent bargaining.
A) National Labor Relations Board
B) Federal Mediation and Conciliation Board
C) Bureau of Labor Statistics
D) Federal Contract Compliance Programs
Answer: A
Q2) Which act was passed to deter corruption by requiring the forfeiture of illegal gains?
A) Racketeer Influenced and Corrupt Organizations Act
B) Copeland Anti-Kickback Act
C) Byrnes Act
D) Norris-La Guardia Act
Answer: A
Q3) The Railway Labor Act applies to public sector railway and airline employees.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Union Structure and Government
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Sample Questions
Q1) Briefly discuss the responsibilities of the AFL-CIO.
Q2) Business agents ensure that contracts are being followed and refer members to available employment.
A)True
B)False
Q3) National unions that put more effort into planning devote more resources to organizing,participate in corporate campaigns,and form _____ committees.
A) negotiation
B) executive
C) political action
D) grievance
Q4) To best serve members in a consistent manner across the major manufacturers,the UAW established _____.
A) political action committees
B) executive committees
C) national departments
D) AFL-CIO
Q5) What are independent local unions? Explain their levels of effectiveness and wages.
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Chapter 5: Unions: Member and Leader Attitudes,
Behaviors, and Political Activities
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Q1) Stewards who receive training on _____ are more supportive of the union as an organization and are better able to address and support the needs of co-workers.
A) financial management
B) business insights
C) organizational citizenship
D) national legislations
Q2) Which of the following activities involve the union's role as a bargaining agent?
A) Attending meetings
B) Voting in officer elections
C) Running for office
D) Voting on contract ratifications
Q3) Free riding increases the resources the union has to provide services to the employees it represents.
A)True
B)False
Q4) Federal law allows union or agency shop requirements in negotiated agreements.
A)True
B)False
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Chapter 6: Union Organizing Campaigns
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Sample Questions
Q1) Which of the following would be regarded as an unfair labor practice (ULP)?
A) Audiotaping the speech given by the owner of a company during its annual general meeting.
B) Videotaping to record protected concerted activity.
C) Installing CCTVs in the company to track security of the premises.
D) Restricting computer and e-mail system use to working time.
Q2) When the employer is not particularly dependent on the local community,but is well-known to the public or can be linked to other organizations that are,the union may also undertake a(n)_____ to inform the public and pressure the employer to conduct a fair campaign.
A) decertification election
B) corporate campaign
C) free riding campaign
D) interrogation of employees
Q3) Unions depend on the employers' dues to operate.
A)True
B)False
Q4) The NLRB considers legal constraints when determining the bargaining unit.
A)True
B)False
Page 8
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Chapter 7: Union Avoidance: Rationale,Strategies,and
Practices
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Sample Questions
Q1) In unionized organizations,employees are able to exercise their voice on immediate issues through grievance procedures and long-run matters through participation in:
A) the hiring processes.
B) negotiation committees.
C) management activities.
D) employee referral schemes.
Q2) High involvement work systems typically _____.
A) add layers to the organization's work structures
B) employ team-based job designs
C) adopt formal methods of conflict resolution
D) are more likely to include due process systems
Q3) _____ changes the policies and practices employers can use to promote,transfer,and lay off employees.
A) Annual increments
B) Unionization
C) Decertification
D) Privatization
Q4) Explain how a doctrinaire organization functions.
Q5) Explain how shareholder value decreases following unionization.
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Chapter 8: The Environment for Bargaining
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Sample Questions
Q1) When is the derived demand for labor more inelastic?
Q2) Coordinated bargaining occurs where a single union represents employees of several small employers.
A)True
B)False
Q3) How do integrated facilities affect an employer's ability to take on strikes?
Q4) Write a short note on industrywide bargaining.
Q5) Which of the following is true about permissive bargaining issues?
A) They do not require a response.
B) They have a direct impact on management and labor costs.
C) They are statutorily outlawed.
D) Any party may go to impasse over the issue.
Q6) How does the composition of the workforce affect productivity and labor costs of employers?
Q7) Which of the following is a characteristic of competitive markets?
A) Consumers know very little about product attributes and prices.
B) The demand for goods and services is highly inelastic.
C) Producers are compelled to respond to price decreases.
D) There are relatively few producers selling similar products.
Page 10
Q8) Describe the characteristics of a competitive industry.
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Chapter 9: Wage and Benefit Issues in Bargaining
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Q1) Benefit status seniority refers to entitlements that individuals accrue from continued employment.
A)True
B)False
Q2) In unionized firms,workers are more willing to share job information due to seniority-based pay systems.
A)True
B)False
Q3) In two-tier pay plans,when does the employer benefit most?
A) When the company is stagnating
B) When the lower-tier employment levels begin to increase
C) When the employee turnover is high
D) When the pay increase is related to the skills learned
Q4) When does external equity demand in wages arise?
A) When the wages are different for different functions
B) When the wages are lower for unskilled labor than skilled labor
C) When the wages are lower than other similar firms with similar jobs
D) When the wages are different for similar functions within the organization
Q5) What is union's effect on the pay system?
Q6) What are the factors that influence a firm's ability to pay?
Page 11
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Chapter 10: Nonwage Issues in Bargaining
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Sample Questions
Q1) Why are grievance procedures a high-priority bargaining issue for unions? Explain with an example.
Q2) Which of the following techniques require substantially more knowledge and skill in tracking inventories,measuring quality,and determining how production activities will be undertaken?
A) Cell-manufacturing
B) Bumping
C) Free riding
D) Union shop
Q3) Explain the drive system.
Q4) What is a closed shop? Explain.
Q5) _____ procedures are a high-priority bargaining issue for unions because they allow employees to object to unilateral management action during the term of the agreement.
A) Grievance
B) Selection
C) Disciplinary
D) Discharge
Q6) Explain bumping.
Q7) What is a dues checkoff? How does it benefit all parties?
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Chapter 11: Contract Negotiations
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Sample Questions
Q1) _____ refers to activities parties use to create atmospheres of cooperation,hostility,trust,and respect.
A) Distributive bargaining
B) Mutual-gains bargaining
C) Intraorganizational bargaining
D) Attitudinal structuring
Q2) A bargainer would have high strategic power if:
A) agreement is more advantageous for the bargainer than for the opponent.
B) more ways exist to satisfy the bargainer's needs than the opponent's needs.
C) more credible threats can be made by the opponent than by the bargainer.
D) maintaining the relationship is less important to the opponent.
Q3) In the long run,high union density lowers investment and employment growth.
A)True
B)False
Q4) The union has strong interests in a continuing relationship,while management generally has no intrinsic interest in its continuation.
A)True
B)False
Q5) Provide an example of a situation where interactive bargaining might be used.
Q6) What is a bargaining book?
Page 13
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Chapter 12: Impasses and Their Resolution
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Q1) _____ arbitration involves the interpretation of an existing contract to determine which party is entitled to a certain outcome or to take a certain action.
A) Rights
B) Gains
C) Mutual
D) Interest
Q2) A(n)_____ employer is one affected by the picketing activity of the primary's employees.
A) principal
B) neutral
C) internal
D) external
Q3) Strikes increase as unemployment rises and inflation falls.
A)True
B)False
Q4) How does mediation facilitate settlement?
Q5) List the different employer responses to strikes.
Q6) Explain why boycotts are used infrequently.
Q7) Briefly explain the two classes of labor arbitration.
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Chapter 13: Union-Management Cooperation
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Sample Questions
Q1) Which of the following is true about a relations by objectives program?
A) It is designed to train negotiators to adopt a conciliatory approach to serve the interest of the management.
B) It assumes that obtaining increased information will enable management to better specify bargaining issues.
C) It refutes the efficacy of mutually planned actions to reduce future conflicts.
D) It is designed to increase the skills of union and management negotiators in communicating,mutual goal setting,and goal attainment.
Q2) Cost-reduction strategies are associated with conflict and _____.
A) the incidence of absenteeism
B) the use of formal grievance procedures
C) collective bargaining
D) informal solution of problems
Q3) Which of the following is associated with reduced productivity gains?
A) Top union leader participation
B) Technology changes
C) Larger proportion of women in the workforce
D) Subcontracting
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15
Chapter 14: Contract Administration
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Sample Questions
Q1) Which of the following is true about stewards?
A) The steward's personality has no role in grievance resolution.
B) In large plants,the steward has an advantage over the supervisor.
C) Higher grievance rates are related to experienced stewards.
D) Stewards never solicit grievances looking for potential contract violations.
Q2) Before discipline is imposed for a rule violation,the employer needs to conduct an investigation to gather evidence showing that the employee(s)suspected were highly likely to have violated the rule.
A)True
B)False
Q3) What tools do employers have to counteract a wildcat strike?
Q4) How does the union steward's personality play a role in grievance resolution?
Q5) Which of the following stewards are more likely to be reelected?
A) Stewards who file less grievances
B) Stewards who resolve grievances at lower levels
C) Stewards who take less time with grievances
D) Stewards who are partial to the management
Q6) What are the possible positions concerning individual rights under collective bargaining agreements?
Q7) How does fractional bargaining pose problems for the union?
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Chapter 15: Grievance Arbitration
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Sample Questions
Q1) Permanent umpires are less vulnerable when a militant union presents less meritorious cases than when a union saves arbitration for very important issues.
A)True
B)False
Q2) In large organizations or those where a long-term bargaining relationship exists,the contract may name an individual or group of _____ to judge disputes.
A) permanent umpires
B) negotiation specialists
C) rights allocators
D) ad hoc arbitrators
Q3) In the context of arbitration awards involving discipline for fighting,individuals involved in fighting could be assigned to three categories: unprovoked aggressor,provoked aggressor,and _____.
A) conciliator
B) victim
C) spectator
D) mediator
Q4) What are some of the important factors determining arbitrator acceptability?
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Chapter 16: Public Sector Labor Relations
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Q1) Public sector unions,in general,have a strong interest in promoting social programs,education,municipal services,and uniformed protection because:
A) the probability of positive bargaining outcomes is usually high in these areas.
B) greater focus on these areas leads to greater public sector employment.
C) there is less scope of dispute in these areas.
D) this is an effective way of competing with private sector unions.
Q2) Which of the following is true about the federal relations law?
A) The Executive Order 10988 prevented unions representing a majority of federal employees within a unit from negotiating exclusive written agreements with an agency but only covered noneconomic and nonstaffing issues.
B) The federal government opposed union activities among its employees until the 1880s,when postal employees began to organize.
C) Before the Lloyd-La Follette Act of 1912,federal employees were forbidden to lobby Congress about their employment.
D) Union activities decreased in the 1930s,and President Roosevelt asserted that collective bargaining was not possible in the federal sector.
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Chapter 17: A Survey of Labor Relations in Market
Economies
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Q1) Name and briefly describe the two basic approaches that developing economies may adopt to industrialize.
Q2) Which of the following refers to mutual consensus on goals and processes in union-management involvement?
A) Advisory
B) Codetermination
C) Collective bargaining
D) Impasse
Q3) Which of the following is an effective strategy for the second stage of export-oriented industrialization?
A) Banning labor organization
B) Enhancing worker skills
C) Containing costs
D) Relaxing labor standards
Q4) Mandatory membership in unions is not important in Europe since there is no exclusive representation requirement in most countries.
A)True
B)False
Page 19
Q5) Discuss the early stages in the development of European labor union.
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