Organizational Behavior Test Questions
Course Introduction
Organizational Behavior examines the psychological and social dynamics that shape behavior within organizations. The course explores individual, group, and structural factors influencing workplace attitudes, communication, motivation, leadership, decision-making, and culture. Through real-world cases and theoretical frameworks, students learn how effective management of people and teams can enhance organizational effectiveness and drive positive change. The course emphasizes critical analysis and practical strategies that foster productive work environments and support diversity, ethics, and employee well-being.
Recommended Textbook
Understanding the Theory and Design of Organizations International 11th Edition by Richard
Available Study Resources on Quizplus
13 Chapters
1255 Verified Questions
1255 Flashcards
Source URL: https://quizplus.com/study-set/926
Page 2
L. Daft
Chapter 1: Organizations and Organization Theory
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/18240
Sample Questions
Q1) Some specific challenges today's managers and organizations face includes all of the following except:
A) ethical scrutiny.
B) increasing diversity.
C) a traditional workplace.
D) globalization.
Answer: C
Q2) ____ is the degree to which an organization achieves its goals.
A) Effectiveness
B) Efficiency
C) Organizational strategy
D) Stakeholder profitability
Answer: A
Q3) The new mindset has spurred many organizations to shift from strict horizontal hierarchies to centralized structures.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Strategy, Organization Design, and Effectiveness
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/18241
Sample Questions
Q1) Two comparably sized colleges are located in adjacent towns. The admissions counselors of College A have been telling prospective students that College A is better than College B because their latest freshman class has 150 more students than the freshman class at College B. The admissions counselors of College A are using the ____ effectiveness approach.
A) resource-based
B) goal
C) internal process
D) competing values
Answer: A
Q2) The _____ model tries to balance a concern with various parts of the organization rather than focusing on one part.
A) internal process
B) rational goal
C) open systems
D) competing values
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Fundamentals of Organization Structure
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/18242
Sample Questions
Q1) When problems and decisions are funneled to top levels of the hierarchy for resolution, ____ is being used.
A) centralized decision making
B) functional structure
C) horizontal linkage
D) full-time integration.
Answer: A
Q2) The product or divisional structure:
A) is not suited to fast change in an unstable environment.
B) centralizes decision making.
C) facilitates integration and standardization across product lines.
D) allows units to adapt to differences in products, regions, and clients.
Answer: D
Q3) The ____ should be an unbroken line of authority that links all persons in an organization and shows who reports to whom.
A) vertical linkage
B) horizontal linkage
C) chain of command
D) task force
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: The External Environment
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/18243
Sample Questions
Q1) Distinguish between complexity and instability in an organization's environment.
Q2) The purpose of task roles is to absorb uncertainty from the environment.
A)True
B)False
Q3) The following examples illustrate how various sectors can impact organizations:
A) in the industry sector, labor unions are a significant force.
B) in the market sector, we see an increasing number of foreign-owned manufacturing plants built in the U.S.
C) in the raw materials sector, we note that steel makers owned the beverage can market until the mid-1960s.
D) in the human resources sector, brand names are fighting it out with lower-cost store brands.
Q4) ____ is a way that high uncertainty influences organizational characteristics.
A) Extensive planning and forecasting
B) Few departments
C) No integrating roles
D) Mechanistic structure
Q5) Discuss differentiation. How is integration connected to differentiation?
Q6) Why does environmental complexity lead to organizational complexity? Explain.
Q7) List and give examples of each of the general environment sectors.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Interorganizational Relationships
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/18244
Sample Questions
Q1) Mimetic forces refer to the similarity that is brought between organizations from environmental influences such as governmental laws and legislative requirements.
A)True
B)False
Q2) An organizational niche:
A) once found, makes the process of retention occur.
B) is a person within an organization who is highly specialized.
C) is a domain of unique environmental resources and needs.
D) is found only in Japanese organizations.
Q3) Which of the following from the institutional view is true about the two essential dimensions of organization?
A) The institutional structure is that part of the organization most visible to the outside public.
B) The public dimension is governed by norms of efficiency.
C) The technical dimension will reflect environmental expectations rather than the demand of work activities.
D) The formal structure and design process is rational with respect to workflow and products.
To view all questions and flashcards with answers, click on the resource link above.
7
Chapter 6: Designing Organizations for the International Environment
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/18245
Sample Questions
Q1) Low uncertainty avoidance means that people have a high tolerance for the unstructured, the unclear, and the unpredictable.
A)True
B)False
Q2) The global product division structure works best when pressure for decision-making balances the interests of both product standardization and geographical localization and when coordination to share resources is important.
A)True
B)False
Q3) A ____ strategy would encourage production design, assembly, and marketing tailored to the specific needs of each country.
A) focused
B) multidomestic
C) globalization
D) joint venture
Q4) List the reasons why most organizations tap only a fraction of the potential that is available from the cross-border transfer of knowledge.
Q5) List the benefits that result from interunit collaboration.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Manufacturing and Service Technologies
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/18246
Sample Questions
Q1) The heart of ____ is not machines, but employee involvement.
A) mass customization
B) FMS
C) lean manufacturing
D) CAD
Q2) Compare and contrast the configuration and structural characteristics of service organizations versus product organizations.
Q3) In the _____ component of the digital factory, computers are used to assist in the drafting, design, and engineering of new parts.
A) manufacturing processes management
B) computer-aided manufacturing
C) computer-aided design
D) product life-cycle management
Q4) Job simplification means that jobs are made less difficult and with fewer tasks.
A)True
B)False
Q5) More advanced technology tends to cause job enrichment.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Using Information Technology for Control and Coordination
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/18247
Sample Questions
Q1) Describe what a CRM system is and how businesses are utilizing them.
Q2) An important aspect of integrated enterprise is:
A) Six Sigma.
B) networking.
C) supply chain management.
D) the intranet.
Q3) Describe your use of codified knowledge when you prepare for an examination. Do you also use tacit knowledge regarding this activity? Explain.
Q4) Codified knowledge management includes:
A) investing time at meetings in the sharing of stories and learning of histories.
B) a strong "feel" for the corporate culture.
C) development of a electronic document system that codifies, stores, disseminates, and allows reuse of knowledge.
D) channeling individual expertise to provide creative advice on problem solving.
Q5) Realizing that managers spend about 80 percent of their time exchanging information, develop and defend your own theory or strategy for managing knowledge.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Organization Size, Life Cycle, and Decline
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/18248
Sample Questions
Q1) There are ten stages of life cycle development that an organization must generally go through in order to reach the final stage when rewards are personal and aimed at those who contribute to organizational success.
A)True
B)False
Q2) Clan control is most often used in:
A) small, informal organizations or in organizations with a strong culture.
B) small, formal organizations or in organizations with a weak culture.
C) large, informal organizations or in organizations with a weak culture.
D) large, formal organizations or in organizations with a strong culture.
Q3) Ninety-nine percent of businesses that make it past the first year still fail within five years because they can't make the transition from the entrepreneurial stage.
A)True B)False
Q4) Weber's prediction of the triumph of bureaucracy proved accurate. A)True
B)False
Q5) Why would a large organization tend to be more formalized?
Q6) Discuss the approaches to reducing bureaucracy.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Organizational Culture and Ethical Values
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/18249
Sample Questions
Q1) Several subcultures may exist within large organizations, each differing from each other and from the culture as a whole.
A)True
B)False
Q2) Ron recently had an interview at XYZ Clothing Company. As he was touring the organization, he noticed that employees were dressed in flip flops and shorts and that none of the offices had doors. Ron witnessed the _____ level of corporate culture.
A) visible
B) underlying C) symbolic
D) shared
Q3) Symbols are narratives based on true events that are frequently shared among organizational employees and told to new employees to inform them about an organization.
A)True
B)False
Q4) A symbol is something that represents another thing.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Innovation and Change
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/18250
Sample Questions
Q1) When an organization development consultant brings together a group to discuss and solve problems such as conflicts, goals, decision making, or communication, the intervention technique is called:
A) survey-feedback.
B) team building.
C) culture management.
D) technical training.
Q2) Delivering products and services faster than competitors, giving companies a competitive edge is referred to as:
A) competitive advantage.
B) horizontal coordinations.
C) time-based competition.
D) boundary spanning.
Q3) Structure and system changes are usually bottom-up, mandated by lower management, whereas product and technology changes may often come from the top down.
A)True
B)False
Q4) List and describe four of the six techniques that can be used to implement change.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Decision Making Processes
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/18251
Sample Questions
Q1) The first four steps of the rational approach to decision making are specifically designed to help a manager:
A) follow the scientific method.
B) devise a problem solution.
C) evaluate alternative solutions.
D) identify the problem.
Q2) Organized anarchy is characterized by rapid change and a collegial, nonbureaucratic environment.
A)True
B)False
Q3) Explain what is meant by the bounded rationality perspective of decision making. Provide an example of decision making in your own life in which you can observe the effects of bounded rationality.
Q4) ____ means organizations accept a satisfactory rather than a maximum level of performance, enabling them to achieve several goals simultaneously.
A) Satisficing
B) Bounded rationality
C) Problem consensus
D) Escalating commitment
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Conflict, Power, and Politics
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/18252
Sample Questions
Q1) Which type of power does a manager enjoy because of his right to promote subordinates?
A) Legitimate
B) Reward
C) Coercive
D) Referent
Q2) The sources of intergroup conflict are goal incompatibility, differentiation, task interdependence, and limited resources.
A)True
B)False
Q3) Legitimate power is the authority to punish or recommend punishment, whereas expert power derives from a person's greater skill or knowledge about the tasks being performed.
A)True
B)False
Q4) Horizontal power is not defined by the formal hierarchy or the organization chart.
A)True
B)False
Q5) Describe when political activity is used.
To view all questions and flashcards with answers, click on the resource link above. Page 15