Organizational Behavior Test Preparation
Course Introduction
Organizational Behavior explores the dynamics of how individuals and groups interact within organizations, examining the impact of culture, leadership, motivation, communication, and team dynamics on workplace effectiveness. The course focuses on understanding human behavior at multiple levels individual, group, and organizational and applies concepts from psychology, sociology, and management theory to real-world business scenarios. Students learn to analyze organizational problems, develop strategies to improve employee performance and satisfaction, and foster a positive organizational climate that supports both individual and organizational goals.
Recommended Textbook
MGMT Principles of Management 9th Edition by Chuck Williams
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18 Chapters
921 Verified Questions
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Page 2
Chapter 1: Management
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Sample Questions
Q1) According to Henry Mintzberg,in the _________,managers receive a great deal of unsolicited information because of their personal contacts.
A.leader role
B.monitor role
C.figurehead role
D.negotiator role
Answer: monitor role
Q2) According to Linda Hill's study,after their first year of managerial experience,managers tend to:
A) exercise formal authority.
B) use positive reinforcement.
C) view themselves as the boss.
D) tell others what to do.
Answer: B
Q3) The _________ is the decisional role that managers play when they negotiate schedules,projects,goals,outcomes,resources,and employee raises.
Answer: negotiator role
Q4) _________ is defined as getting work done through others.
Answer: Management
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Chapter 2: The History of Management
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Sample Questions
Q1) According to Chester Bernard,people will be indifferent to managerial directives or orders if they _____.
A) come from a peer rather than a senior
B) are consistent with the purpose of an organization
C) are incompatible with the people's personal interests
D) cannot be carried out by those people
Answer: B
Q2) Mary Parker Follett believed that the best way to deal with conflict was _____.
A) integration
B) domination
C) coercion
D) compromise
Answer: A
Q3) Gantt charts were revolutionary in the era of seat-of-the-pants management because of the detailed planning information they provided.
A)True
B)False
Answer: True
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Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) Which of the following is an advocacy group tactic that involves persuading consumers not to purchase a company's merchandise or service?
A) Deskilling
B) Company divestment
C) Media advocacy
D) Product boycott
Answer: D
Q2) A primary source of organizational culture is _____.
A) the company founder
B) the board of directors
C) a new employee
D) a new customer
Answer: A
Q3) Under the 1991 Civil Rights Act,if an employee is sexually harassed by anyone at work,the harasser-not the company-is liable for damages,attorneys' fees,and back pay.
A)True
B)False
Answer: False
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5
Chapter 4: Ethics and Social Responsibility
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Q1) The _________ holds that an individual should never do anything that is not honest,open,and truthful and that he or she would not be glad to see reported in the newspapers or on television.
A.principle of government requirements
B.principle of distributive justice
C.principle of personal virtue
D.principle of utilitarian benefits
Q2) _________ is a business's obligation to pursue policies,make decisions,and take actions that benefit society.
Q3) When addressing an issue of _____,managers are more aware of the impact their decision will have on others.
A) high workplace deviance
B) high ethical intensity
C) low employee shrinkage
D) low personal aggression
Q4) There is no trade-off between social responsibility and economic performance.
A)True
B)False
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Budgets are a type of _________ plans.
A.strategic
B.tactical
C.operational
D.visionary
Q2) At a canning factory,new employees are instructed to wear a certain type of uniform while working around the canning machines.The description of the uniform is very detailed and specific.Which of the following kinds of standing plans is described in this scenario?
A) Rules and regulations
B) Norms
C) Policies
D) Purpose statements
Q3) The most popular approach to increase goal commitment is to _____.
A) assign goals to workers
B) set goals participatively
C) ask the top management to assign goals
D) delegate decision-making authority to workers
Q4) _________ is a barrier to good decision making caused by pressure within the group for members to agree with each other.
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Chapter 6: Organizational Strategy
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Q1) A strategic group is a task force within a company that analyzes the company's own weaknesses to determine how competitors could exploit them for competitive advantage.
A)True
B)False
Q2) The BCG matrix starts by recommending that while the substantial cash flows from cash cows last,they should be reinvested in stars to:
A) achieve strategic goals and guide the strategic alternatives.
B) help them grow even faster and obtain even more market share.
C) increase the number of places in which a company does business.
D) acquire companies that share similar products, technology, or cultures.
Q3) Which of the following statements is true of analyzers?
A) They are the first to bring innovative new products to market.
B) They do not follow a consistent strategy.
C) They are a blend of the defender and prospector strategies.
D) They react to changes in their external environment after they occur.
Q4) _________ is a measure of the intensity of competitive behavior among companies in an industry.A.Direct competition
B.Character of the rivalryC.Competitive advantageD.Market commonality
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Chapter 7: Innovation and Change
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Q1) Bankruptcy or dissolution is likely to occur in the crisis stage unless a company completely reorganizes the way it does business.
A)True
B)False
Q2) _________ is a competition between old and new technologies to establish a new technological standard or dominant design.
Q3) In the context of resistance to change,_____ is the use of formal power and authority to force others to change.
A) refreezing
B) unfreezing
C) coercion
D) negotiation
Q4) _________ is the phase of an innovation stream in which a scientific advance or unique combination of existing technologies creates a significant breakthrough in performance or function.
A.Technological discontinuity
B.Technological substitution
C.Technological lockout
D.Technological development
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Chapter 8: Global Management
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Q1) Two factors that help companies determine the growth potential of foreign markets are purchasing power and foreign competitors.
A)True
B)False
Q2) A _________ is a strategic alliance in which two existing companies collaborate to form a third,independent company.
Q3) A franchise is a collection of networked firms in which the manufacturer or marketer of a product or service licenses the entire business to another person or organization called the _____.
A) licensee
B) franchisor
C) licensor
D) franchisee
Q4) When conducting global business,companies should attempt to identify the two types of political risk that are political uncertainty and economic uncertainty.
A)True
B)False
Q5) A(n)_________ is someone who lives and works outside his or her native country.
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) _____ is a management principle that workers should report to just one boss.
A) Unity of command
B) Line authority
C) Staff function
D) Task identity
Q2) Stephanie is a receptionist at Violetcoast Corp.Over a period of six months,Stephanie has done a variety of jobs,such as data entry and preparing financial statements,along with her daily work.This scenario is an example of _____.
A) job enrichment
B) job enlargement
C) job specialization
D) job rotation
Q3) In the context of organizational environments,which of the following is true of mechanistic organizations?
A) They are characterized by specialized jobs and responsibilities.
B) They are characterized by broadly defined jobs and responsibilities.
C) They are characterized by loosely defined and frequently changing roles.
D) They are characterized by horizontal communication based on task knowledge.
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Chapter 10: Managing Teams
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Sample Questions
Q1) Social loafing occurs when:
A) workers feel intense pressure not to disagree with each other so that a group can approve a proposed solution.
B) workers develop interpersonal relationships with other team members.
C) workers complete the assigned tasks and socialize with team members.
D) workers withhold their efforts and fail to perform their share of the work.
Q2) Firms must provide team members with the technical training they need to do their jobs,particularly if they are being cross-trained to perform all of the different jobs on a team.
A)True
B)False
Q3) Which of the following statements is true of self-designing teams?
A) They require management approval to perform a task.
B) They control work tasks and team membership.
C) They are also known as self-managing teams.
D) They have less autonomy than employee involvement teams.
Q4) _____ represents the variances or differences in ability,experience,personality,or any other factor on a team.
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Page 12
Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) When managers give administrative feedback,they are acting as coaches.
A)True
B)False
Q2) A _________ is a planned sequence of jobs through which employees may advance within an organization.
A.job design
B.role map
C.career path
D.job posting
Q3) The recruitment head at Auburn Inc.circulated an email to all the employees requesting them to share profiles of suitable candidates.Pamela forwarded one of her friends' resume to the recruitment head as she felt that her friend's expertise would suit the job description.Which of the following methods of recruitment has Auburn Inc.adopted in this scenario?
A) Advertising
B) Walk-in
C) Job posting
D) Employee referral
Q4) _________is the process of developing a pool of qualified job applicants from outside the company.
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Chapter 12: Managing Individuals and a Diverse Work Force
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Q1) A job candidate is rejected on the pretext that he is hearing impaired.Which of the following types of discrimination does this exemplify?
A) Racial discrimination
B) Disability discrimination
C) Age discrimination
D) Ethnicity discrimination
Q2) _________ is the degree to which someone is organized,hardworking,responsible,persevering,thorough,and achievement oriente D.
A.Cordiality
B.Agreeableness
C.Extraversion
D.Conscientiousness
Q3) The access and legitimacy paradigm is consistent with achieving organizational plurality.
A)True
B)False
Q4) In the context of surface-level diversity,_________ occurs when people are treated differently because of their gender.
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Chapter 13: Motivation
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Q1) Patrick,a marketing manager at Uranus Inc.,sets performance goals for his subordinates.He discusses the goals with one of his subordinates,Jim.Jim agrees to the specific goals and works toward achieving them.Which of the following components of goal-setting theory is illustrated in this scenario?
A) Goal divergence
B) Goal difficulty
C) Goal acceptance
D) Goal ambiguity
Q2) Siddiqi has been a team leader for five years.He has now been promoted to the managerial role considering his leadership qualities and his ability to inspire people.According to McClelland's Learned Needs Theory,Siddiqi has been motivated by
A) the need for affiliation
B) the need for power
C) physiological need
D) safety need
Q3) In the context of goal-setting theory,_________ is information about the quality or quantity of past performance and indicates whether progress is being made toward the accomplishment of a goal.
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Page 15
Chapter 14: Leadership
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Q1) When an individual is contesting for a local political office,he or she makes lots of promises to people.When the individual wins the election and assumes office,he or she is often unable to carry out the political promises.In the context of leadership traits,the individual lacks _____.
A) self-confidence
B) integrity
C) empathy
D) drive
Q2) The employees of a company are self-centered and their individual goals do not align with the organization's goals.The manager is concerned with decision making and has all the information required to make a decision.He believes that the decision need not require the employees' acceptance.In the context of the normative decision theory,which of the following decision-making styles should the manager use?
A) AI
B) CI
C) CII
D) GII
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Chapter 15: Managing Communication
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Sample Questions
Q1) Much of the basic management process cannot be performed without effective communication.
A)True
B)False
Q2) Giving positive feedback about behaviors beyond someone's control may be viewed as insincere.
A)True
B)False
Q3) In Peill LLC,employees are known as associates and do not have titles or bosses in the traditional sense.Instead,associates make commitments to work on projects that they believe are most worthy of their time.As a result of doing away with traditional titles,the company is likely to encourage more _____ communication.
A) hierarchical
B) informal
C) horizontal
D) downward
Q4) _________ is vocabulary particular to a profession or group that interferes with communication in a workplace.
Q5) A _________ is a method used to deliver a message.
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Chapter 16: Control
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Q1) The final step in setting standards by benchmarking is to _____.
A) determine what to benchmark
B) identify the companies against which to benchmark one's standards
C) collect data to determine other companies' performance standards
D) determine the effects of benchmarking on the company's performance
Q2) A local plumbing company installed global positioning satellite (GPS)tracking devices in all its trucks to make sure employees were going on service calls and not running personal errands.This is an example of _____.
A) normative control
B) adaptive control
C) concertive control
D) objective control
Q3) The CEO of Fox Mart wants to know what his company's financial position looked like on the 31st of December of the previous year.The financial report he should look at is the
A) cash flow analysis
B) financial ratio
C) balance sheet
D) annual budget
Q4) _________ occurs when behavior and work procedures do not conform to standards.
Page 18
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Chapter 17: Managing Information
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Q1) Intranets use standardized protocols to describe and transfer data from one company in such a way that those data can automatically be read,understood,transcribed,and processed by different computer systems in another company.
A)True B)False
Q2) While completing an online banking transaction,David was asked to type his Internet banking password followed by a one-time password that was sent to his registered cell phone number to authenticate the transaction.This type of authentication is called
Q3) Data mining is the process of collecting large amounts of raw data from different sources.
A)True B)False
Q4) Which of the following best describes storage costs?
A) It is the cost of obtaining data that an organization does not possess.
B) It is the cost of transforming data into meaningful information.
C) It is the cost of physically or electronically archiving information.
D) It is the cost of transmitting information from one place to another.
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Chapter 18: Managing Service and Manufacturing Operations
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Q1) _________ is the average overall inventory during a particular time period.
Q2) Which of the following awards by the U.S.government's National Institute for Standards and Technology recognizes companies for their achievements in quality and business performance?
A) The Baldrige Award
B) The Deming Prize
C) The Gold Shield Award
D) The Telstra Business Awards
Q3) Which of the following best illustrates batch production?
A) A standard packaging operation of processed cheese
B) Assembly operation of automobile parts in an assembly line
C) Turning, drilling, and milling of plastics and alloy steels to make fifty different parts of a container
D) Manufacturing hundred bolts, hundred nuts, and two hundred shafts
Q4) The easier it is to maintain a working product or fix a broken product,the more reliable that product is.
A)True
B)False
Page 20
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