Course Introduction
Organizational Behavior Test Preparation
Organizational Behavior examines how individuals, groups, and structures influence behavior within organizations. This course explores key concepts such as motivation, communication, leadership, decision-making, group dynamics, power, and organizational culture. By understanding these principles, students develop the analytical skills needed to diagnose and address organizational challenges. Practical examples and case studies are used to apply theoretical concepts to real-world management scenarios, preparing students to foster effective teamwork, adaptability, and ethical decision-making in diverse workplace environments.
Recommended Textbook Management 10th Edition by Richard L. Daft
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20 Chapters
3832 Verified Questions
3832 Flashcards
Source URL: https://quizplus.com/study-set/1380
Page 2
Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
Source URL: https://quizplus.com/quiz/27501
Sample Questions
Q1) Marley is the executive director of the local Community for Critters.Her level in the management hierarchy is that of a(n)
A)first-line manager.
B)middle manager.
C)top manager.
D)consultant.
E)operative.
Answer: C
Q2) How an organization goes about accomplishing a plan is a key part of the management function of
A)planning.
B)organizing.
C)leading.
D)controlling.
E)motivating.
Answer: B
Q3) The nature of management is to control and dictate others in an organization.
A)True
B)False
Answer: False
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Chapter 2: The Evolution of Management Thinking
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/27502
Sample Questions
Q1) ____________________ refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.
Answer: Outsourcing
Q2) One of the important reasons for the success of UPS is the concept of bureaucracy.
A)True
B)False
Answer: True
Q3) Standardization of work and wage incentives are characteristics of behavioral science.
A)True
B)False
Answer: False
Q4) Mary Parker Follett contributed to which field?
A)Humanistic approach
B)Scientific management approach
C)Total quality management approach
D)Quantitative approach to management
E)Systems approach to management
Answer: A
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Chapter 3: The Environment and Corporate Culture
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214 Verified Questions
214 Flashcards
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Sample Questions
Q1) A phrase or sentence that succinctly expresses a key corporate value is called a story.
A)True
B)False
Answer: False
Q2) ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
A)Organizational environment
B)Internal environment
C)Task environment
D)General environment
E)Technological environment
Answer: A
Q3) In recent years,the most dramatic change in the international environment is the shift of economic power to Germany and France.
A)True
B)False
Answer: False
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Chapter 4: Managing in a Global Environment
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225 Verified Questions
225 Flashcards
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Sample Questions
Q1) Exporting,licensing,and direct investing are called __________ strategies because they represent alternative ways to sell products and services in foreign markets.
A)globalized
B)expansion
C)retrenchment
D)market entry
E)concentrated business
Q2) An MNC is managed as an integrated worldwide business system.
A)True
B)False
Q3) The United States has the largest mobile phone market in the world.
A)True
B)False
Q4) One of Hofstede's social values that was developed later is
A)power distance.
B)uncertainty avoidance.
C)masculinity.
D)collectivism.
E)long-term orientation.
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Chapter 5: Managing Ethics and Social Responsibility
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) A survey of 6,000 global consumers in the fall of 2008 found that 87 percent believe it is their "duty" to contribute to a better environment.
A)True
B)False
Q2) A public poll finds that 79 percent of respondent believe cheating in business is more common today than it was ten years ago.
A)True
B)False
Q3) The great majority of managers operate at level two,the conventional level.
A)True
B)False
Q4) The great majority of managers operate at the
A)preconventional level.
B)principled level.
C)conventional level.
D)postconventional level.
E)autocratic level.
Q5) Briefly explain the justice approach to ethics and then explain the three types of justice.
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Chapter 6: Managing Small Business Start-Ups
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) According to the Small Business Administration,which of these defines a small business?
A)It has fewer than 500 employees.
B)It has sales less than $5 million a year.
C)It has fewer than $100 million in assets.
D)The SBA's definition of small business is one that is independently owned and operated and not dominant in its field of action.
E)It has fewer than 50 employees and $1 million in sales.
Q2) List five of the six characteristics of entrepreneurs.
Q3) Briefly define and compare internal and external locus of control.
Q4) To succeed in the competitive online market,aspiring entrepreneurs need to identify a market niche that isn't being served by other companies. A)True
B)False
Q5) A(n)____________________ locus of control is the belief by individuals that their future is within their control.
Q6) An unincorporated business owned by an individual for profit is known as a(n)____________________.
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Chapter 7: Managerial Planning and Goal Setting
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) High Fence Corporation is currently implementing an MBO program.Managers and employees jointly set objectives and develop action plans,and goal achievement is evaluated on an annual basis.High Fence is missing which major activity that must occur in order for MBO to be successful?
A)Developing a mission statement
B)Developing tactical goals
C)Reviewing progress
D)Reviewing operational plans
E)None of these
Q2) An action plan defines the course of action needed to achieve the stated goals. A)True
B)False
Q3) Goals specify today's means;plans specify future ends. A)True
B)False
Q4) Managers must understand no plan is perfect,but should grow and change to meet new conditions.
A)True
B)False
Q5) Briefly define the characteristics of an effective goal.
Page 9
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Chapter 8: Strategy Formulation and Execution
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) The essence of formulating strategy is choosing how the organization will be identical to its key competitors in the industry.
A)True
B)False
Q2) The ability to influence people to adopt the new behaviors needed for strategy implementation is called ____________________.
Q3) For successful execution,alignment of everyone in the organization must occur.
A)True
B)False
Q4) Which of the following is a business activity that an organization does especially well relative to its competition?
A)Strategy
B)Synergy
C)Cash cow
D)Core competence
E)Multidomestic
Q5) An SBU stands for Star Business Unit.
A)True
B)False
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Chapter 9: Managerial Decision Making
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197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/27509
Sample Questions
Q1) According to both research and managerial experience,intuitive decisions are best and always work out.
A)True
B)False
Q2) Good intuitive decision making is based on an ability to recognize patterns at lightning speed.
A)True
B)False
Q3) The administrative model closely resembles the real environment in which most managers and decision makers operate.
A)True
B)False
Q4) Which of the following means that all the information the decision-maker needs is fully available?
A)Certainty
B)Risk
C)Uncertainty
D)Ambiguity
E)None of these
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Chapter 10: Designing Adaptive Organizations
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243 Verified Questions
243 Flashcards
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Sample Questions
Q1) Briefly explain the concept of line and staff departments and authority.
Q2) Coordination is the quality of collaboration across departments.
A)True
B)False
Q3) The use of teams may lead to too much
A)division of labor.
B)decentralization.
C)authority and responsibility in top management's hands.
D)formalization.
E)narrow span of management.
Q4) What is(are)the difference(s)between cross-functional and permanent teams?
Q5) Juan is a top manager at I.F.L. ,a matrix organization.He oversees both the product and functional chains of command,and is responsible for maintaining a power balance between the two sides of the matrix.Juan is a(n):
A)Political leader
B)Functional leader
C)Divisional leader
D)Matrix leader
E)Top leader
Q6) Describe service technology.
Page 12
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Chapter 11: Managing Change and Innovation
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196 Verified Questions
196 Flashcards
Source URL: https://quizplus.com/quiz/27511
Sample Questions
Q1) The company that placed first on the 2010 Fast Company List was Facebook.
A)True
B)False
Q2) What is organizational change and what are two major areas of change in organizations?
Q3) According to MANAGER'S SHOPTALK in Chapter 11,the eight-step plan for implementing change in an organization includes all of the following EXCEPT:
A)establish a sense of urgency
B)form a powerful coalition of managers
C)communicate the vision
D)empower others to act on the vision
E)all of these are steps in the plan
Q4) ____ schedule materials to arrive at a company just as they are needed on the production line.
A)Mass customization system
B)LIFO system
C)First-in-First-out system
D)Just-in-time inventory system
E)Last-in-First-out
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Chapter 12: Managing Human Resources
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205 Verified Questions
205 Flashcards
Source URL: https://quizplus.com/quiz/27512
Sample Questions
Q1) Training is typically used to refer to teaching people how to perform tasks related to their present jobs,while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.
A)True
B)False
Q2) Explain the appraisal process known as "360-degree feedback."
Q3) Getting referrals from current employees is a highly effective method used for recruiting.
A)True
B)False
Q4) A written test,designed to measure a particular attribute such as intelligence or aptitude,is called a(n)____________________.
Q5) Human resource specialists,with the matching model,exploit the newly hired employees.
A)True
B)False
Q6) ____________________ present a series of managerial situations to a group of applicants over a period of time.
Page 14
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Chapter 13: Managing Diversity
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as ____________________.
Q2) Rebecca,a human resource manager at WorldPlus Corp. ,regularly establishes numerical goals tied to diversity,such as tracking salaries,rates of promotion,and managerial positions for women and minorities.This involves which step for developing diversity and cultural competence?
A)Demanding results and revisiting goals
B)Maintaining momentum to change the culture
C)Choosing solutions to fit a balanced strategy
D)Uncovering diversity problems in an organization
E)Strengthening top management commitment
Q3) ____ are less likely than ____ to develop mentoring relationships.
A)Women;minorities
B)Minorities;women
C)Men;women
D)Women;men
E)Whites;minorities
Q4) What is the difference between ethnocentrism and ethnorelativism?
Q5) Name five dividends of workplace diversity.
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Chapter 14: Understanding Individual Behavior
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) The ____________________ refers to the extent to which a person's ability and personality match the requirement of a job.
Q2) Which of these styles,according to Jung,avoids specifics,decentralizes decision-making and develops few rules and regulations?
A)Intuitive-feeling
B)Sensation-thinking
C)Intuitive-thinking
D)Sensation-feeling
E)None of these.
Q3) According to one recent book,the secret to success in work and life is likability.
A)True
B)False
Q4) When people give themselves too much credit for what they do well and give external forces too much blame when they fail,this refers to the self-serving bias.
A)True
B)False
Q5) Describe the different components of attitude using an example.
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Page 16
Chapter 15: Leadership
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/27515
Sample Questions
Q1) ____ means being unpretentious and modest rather than arrogant and prideful.
A)Humility
B)Egotism
C)Altruism
D)Reserved
E)Assurance
Q2) What is the basic difference between consideration behavior and initiating structure behavior?
Q3) ____________________ is the extent to which the leader is task oriented and directs subordinates' work activities toward goal attainment.
Q4) Rather than just understanding their traits,the best leaders recognize and hone their strengths.
A)True
B)False
Q5) Authentic leadership refers to individuals who know and understand themselves,act consistently with high ethical values,and empower others.
A)True
B)False
Q6) List the two dimensions used in Blake and Mouton's Leadership Grid.
Page 17
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Chapter 16: Motivating Employees
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201 Verified Questions
201 Flashcards
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Sample Questions
Q1) The greater the level of skill variety,task variety,and autonomy in a job,the more employees will be motivated and the higher will be performance,quality,and satisfaction.
A)True
B)False
Q2) Differentiate between intrinsic and extrinsic rewards.
Q3) On the continuum of empowerment,employees who are self-managed
A)give input.
B)participate in decisions.
C)are responsible for decision process and strategy.
D)have no decision discretion.
E)make decisions.
Q4) Factors that involve the presence or absence of job dissatisfiers,such as working conditions or pay,are known as ____________________.
Q5) According to MANAGER'S SHOPTALK in Chapter 16,a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.
A)True
B)False
Q6) Briefly describe social learning theory and its three elements.
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Chapter 17: Managing Communication
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) ____________________ occurs when the receiver responds to the sender's communication with a return message.
Q2) The four primary skills for communicating in a crisis include all of the following
EXCEPT:
A)stay calm
B)be visible
C)get the awful truth out
D)communicate a vision for the future
E)all of these are skills for communicating in a crisis
Q3) Team members,in decentralized networks,must communicate through one individual to solve problems or make decisions.
A)True
B)False
Q4) Which of these is the richest medium for communication?
A)Telephone conversations
B)Face to face contact
C)Electronic media
D)Written media
E)Voice mail
Q5) Briefly describe the communication process.
Page 19
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Chapter 18: Leading Teams
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219 Verified Questions
219 Flashcards
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Sample Questions
Q1) Describe the three types of formal teams.
Q2) During the ____ stage of team development,the major emphasis is on task accomplishment.
A)forming B)performing
C)achieving
D)norming
E)storming
Q3) A goal that cannot be reached by a single party is called a(n)____________________.
Q4) Once a month,the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities,goals,and needs.This is an example of top management attempting to influence team norms through A)explicit statements.
B)primacy.
C)carryover behaviors.
D)critical events.
E)all of these.
Q5) List the five stages of team development.
Page 20
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Chapter 19: Managing Quality and Performance
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/27519
Sample Questions
Q1) Identify and briefly describe the four steps of the feedback control model.
Q2) Closed-book management helps employees appreciate why efficiency is important to the organization's success as well as their own.
A)True
B)False
Q3) The ____ offers some indication of the degree to which various countries are open regarding economic matters.
A)Opacity Index
B)Economic Index
C)Clarity Index
D)National Index
E)Foreign Economy Index
Q4) A Six Sigma process will typically result in one defective package of product for every three truckloads shipped.
A)True
B)False
Q5) Discuss open-book management and the balanced scorecard.
Q6) Discuss the positive and negative factors that can influence the success of a TQM program.
Page 21
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Chapter 20: Managing the Value Chain, Web 20, and
E-Business
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/27500
Sample Questions
Q1) ____________________ refers to business exchanges that occur electronically.
Q2) __________ are components of an organization's value chain that come from the environment and are transformed into products and services for customers.
A)Outputs
B)Controls
C)Inputs
D)Capital products
E)Components
Q3) A ____ is a facilities layout in which machines and tasks are arranged according to the sequence of steps in the production process.
A)product layout
B)process layout
C)cellular layout
D)one position layout
E)multi-layer layout
Q4) ____________________ is the term for managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers.
Page 22
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