Organizational Behavior Test Preparation
Course Introduction
Organizational Behavior explores the dynamics of individuals, groups, and structures within organizations and examines how these factors impact workplace performance, motivation, communication, and culture. The course integrates foundational theories with current research to analyze topics such as leadership, decision-making, teamwork, organizational change, and conflict resolution. Through case studies, discussions, and practical applications, students gain insight into the behavioral drivers of organizational effectiveness and learn strategies for managing and enhancing behavior at all levels within an organization.
Recommended Textbook
Contemporary Business 16th Edition by Louis E. Boone
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17 Chapters
2631 Verified Questions
2631 Flashcards
Source URL: https://quizplus.com/study-set/3987 Page 2
Chapter 1: The Changing Face of Business
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/80082
Sample Questions
Q1) Describe technology as a capital source.
Answer: Technology is a broad term that refers to such machinery and equipment as computers and software, telecommunications, and inventions designed to improve production. Information, frequently improved by technological innovations, is another critical factor because both managers and operating employees require accurate, timely information for effective performance of their assigned tasks. Technology plays an important role in the success of many businesses. Sometimes technology results in a new product, such as hybrid autos that run on a combination of gasoline and electricity. Most of the major car companies have introduced hybrid models in recent years.
Q2) Tarek, a former middle manager from Alexander Manufacturing, owns and operates a Subway franchise. Tarek is demonstrating _____.
A) social responsibility
B) socialism
C) entrepreneurship
D) pure competition
Answer: C
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3
Chapter 2: Business Ethics and Social Responsibility
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/80084
Sample Questions
Q1) Businesses must find a balance between doing what is right and doing what is profitable.
A)True
B)False
Answer: True
Q2) The Sarbanes-Oxley Act aims to punish corporate fraud and corruption.
A)True
B)False
Answer: True
Q3) Hewlett-Packard's use of new and recycled plastics in the manufacture of its scanners is an example of acting responsibly to satisfy societal demands.
A)True
B)False
Answer: True
Q4) Paying corporate taxes is an example of corporate philanthropy.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Economic Challenges Facing Contemporary Business
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179 Verified Questions
179 Flashcards
Source URL: https://quizplus.com/quiz/80086
Sample Questions
Q1) The cost of the raw materials used to manufacture a product falls. The supply curve is likely to shift down and to the left.
A)True
B)False
Answer: False
Q2) Define pure competition.
Answer: Pure competition is a market structure, like that of small-scale agriculture or fishing, in which large numbers of buyers and sellers exchange homogeneous products and no single participant has a significant influence on price. Instead, prices are set by the market as the forces of supply and demand interact. Firms can easily enter or leave a purely competitive market because no single company dominates. Also, in pure competition, buyers see little difference between the goods and services offered by competitors.
Q3) Because there are only a few manufacturers of computer chips, the product is sold in a purely competitive market.
A)True
B)False
Answer: False
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Chapter 4: Competing in World Markets
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Compared with the United States, Europeans value employee benefits more than low unemployment and business efficiency.
A)True
B)False
Q2) A country's exchange rate is based on _____.
A) the rate at which its currency can be exchanged for currencies of other countries
B) the number of foreign banks it has
C) tariffs and related trade restrictions
D) the relationship between its imports and exports
Q3) Film distributors sometimes change movie titles when marketing overseas due to language or slang barriers. Studios usually allow modification of its product as part of a _____ strategy.
A) multinational
B) global business
C) multidomestic business
D) uniform
Q4) Countertrade is another term for international bartering.
A)True
B)False
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Chapter 5: Forms of Business Ownership and Organization
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164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/80088
Sample Questions
Q1) Ricardo buys the franchise of a fast food chain. In this scenario, he is the _____ and _____ for this fast food chain.
A) franchisor; works
B) franchisee; does not work
C) franchisee; works
D) franchisor; does not work
Q2) More than half of all small businesses fail within the first year.
A)True
B)False
Q3) If JNK steel buys Ramirez Iron Ore to assure itself of a constant flow of ore, it will be an example of a _____.
A) conglomerate company
B) domestic company
C) vertical merger
D) subsidiary corporation
Q4) Describe how to identify a small business from a large one.
Q5) Fifty-two percent of small businesses operate from the owner's residence. A)True
B)False
Q6) Explain how small businesses create new industries.
Page 7
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Chapter 6: Starting Your Own Business: the Entrepreneurship Alternative
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111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/80089
Sample Questions
Q1) Which of the following is one of the most important considerations in selecting a business idea?
A) Making sure no company is currently offering the product/service
B) Ensuring that the idea solely appeals to a niche market
C) Finding something one loves to do and is good at doing
D) Choosing a product/service that is inexpensive to sell
Q2) Internal locus of control involves the personal belief that one controls his or her own destiny.
A)True
B)False
Q3) Students who graduate from entrepreneurship programs are more likely to be self-employed.
A)True
B)False
Q4) Social entrepreneurs recognize a societal problem and use business principles to develop innovative solutions.
A)True
B)False
Page 8
Q5) Explain the difference between debt financing and equity financing.
Q6) Discuss lifestyle entrepreneurs.
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Page 9
Chapter 7: Management, Leadership, and the Internal Organization
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194 Verified Questions
194 Flashcards
Source URL: https://quizplus.com/quiz/80090
Sample Questions
Q1) Kiki strongly believes that freshmen need credit counseling, so she begins a not-for-profit organization devoted to this need. Which of the following is depicted in this scenario?
A) Monitoring strategic plans
B) Performing the controlling function
C) Setting a vision
D) Executing organizational objectives
Q2) In a line-and-staff organization, line departments participate directly in decision making while staff departments provide technical support.
A)True
B)False
Q3) Which of the following is true of autocratic leadership?
A) It is centered on the boss.
B) It encourages two-way communication.
C) It allows subordinates to make most of their own decisions.
D) It is based on the concept of employee empowerment.
Q4) List the steps involved in the decision-making process.
Q5) Differentiate among the three levels of management and their corresponding responsibilities.
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Chapter 8: Human Resource Management: From
Recruitment to Labor Relations
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/80081
Sample Questions
Q1) A union that represents a single community in a specific area is an example of a(n)
A) local union
B) international union
C) national union
D) free union
Q2) What is downsizing? How is it different from outsourcing?
Q3) Apprenticeship training is a variation of on-the-job training.
A)True
B)False
Q4) Discuss the different ways in which Theory X, Y, and Z managers attempt to increase productivity.
Q5) A complaint that management is violating a provision of a union contract often results in _____.
A) the process of mediation
B) a work slowdown
C) the filing of a grievance
D) a strike
Q7) Explain the advantages of Internet recruiting. Page 11
Q6) What types of employee benefits are mandated by law?
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Chapter 9: Top Performance Through Empowerment,
Teamwork, and Communication
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/80091
Sample Questions
Q1) Explain the importance of the storming stage of team development.
Q2) Team level represents the average level of the team whereas team diversity represents the variance and abilities of the team members.
A)True
B)False
Q3) What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.
Q4) Which of the following statements is correct regarding stock option plans?
A) They are offered only to top-level executives and members of the board of directors.
B) Employees are likely to exercise their option to purchase the stock, if the stock price increases.
C) The company holds the stock for the benefit of the employees.
D) Stock options are provided as a retirement benefit.
Q5) What are the advantages and drawbacks of virtual teams?
Q6) Advances in information technology have had little impact on employee empowerment.
A)True
B)False
Page 13
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Chapter 10: Production and Operations Management
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/80092
Sample Questions
Q1) Megan's company builds custom guitars based on client specifications. Her company would best utilize a just-in-time system.
A)True
B)False
Q2) Which of the following is a disadvantage of mass production?
A) Workers perform specialized tasks.
B) Managers are seldom able to create conditions for high productivity.
C) It is inefficient for producing small batches of different items.
D) It moves the product along a conveyor belt past a number of workstations.
Q3) When Best Buy vendors ship merchandise directly to stores instead of distribution centers, the company is utilizing _____.
A) perpetual inventory
B) inventory control
C) production control
D) vendor-managed inventory
Q4) Companies may use many different benchmarks, depending on their objectives.
A)True
B)False
Q5) Explain perpetual inventory control systems.
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Chapter 11: Customer-Driven Marketing
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/80093
Sample Questions
Q1) An exchange process is an activity in which two or more parties give something of value to each other to satisfy perceived needs.
A)True
B)False
Q2) Products such as computers fall into the category of either consumer or business, but never in both categories since they are end-user products.
A)True
B)False
Q3) One of the most difficult areas of marketing decision making is pricing because these decisions are often subject to government regulation and public scrutiny.
A)True
B)False
Q4) As its ultimate goal, relationship marketing seeks to achieve customer satisfaction. A)True
B)False
Q5) Define consumer products and business products and provide an example of how a product could be classified as both.
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Chapter 12: Product and Distribution Strategies
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184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/80094
Sample
Questions
Q1) In a process called the _____, new retailers enter the market by offering lower prices made possible through reductions in service.
A)marketing intermediary
B)Test marketing
C)Brand insistence
D)Product life cycle
E)brand names
F)wholesaler
G)family brand
H)Brand awareness
I)Convenience products
J)product line
K)wheel of retailing
L)logistics
Q2) Retailers such as Home Depot and Auto Zone are examples of marketing intermediaries.
A)True
B)False
Q3) Explain why choosing the right package and label is especially crucial in international marketing.
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Chapter 13: Promotion and Pricing Strategies
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/80095
Sample Questions
Q1) The future attitudes of most prospects are affected by the first impression they form of a salesperson. Therefore, salespeople _____.
A) should carefully prepare their approach to potential customers
B) should use the same sales pitch to all customers
C) must be selective in identifying prospects
D) must be tactful when they respond to objections
Q2) Mex, a restaurant, makes all its menu items from scratch and uses authentic Mexican herbs in its dishes. As a result of its focus on using specialty ingredients, prices are 75 percent higher than its competitors. Mex knows that_____.
A) the higher the price, the better its perceived quality
B) people always pay more for items that are unfamiliar to them
C) people think that the competitor's food is priced too low
D) experience has taught consumers to ignore prices
Q3) When firms try to differentiate their products, they often apply a concept known as _____.
A) product valuation
B) personal selling
C) the marketing mix
D) positioning
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Page 17
Chapter 14: Using Technology to Manage Information
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/80083
Sample Questions
Q1) Which of the following statements is true about intranets?
A) Intranets require a Windows operation system.
B) Intranets can be accessed by anyone with an Internet connection.
C) Intranets provide secure connections between two points on the Internet.
D) Intranets allow information sharing within a company network.
Q2) Jose purchases a new game for his computer. He loads the program onto the computer's hard drive. Jose has purchased a(n) ________.
A) output device
B) processing device
C) application software
D) operating system
Q3) Brandon, a software engineer at Texotel Inc., finds that his company's current systems have relatively lower capacity to handle computing needs of the company. Texotel is a medium-sized company. In this context, Brandon must use _____ to create a virtual mainframe to solve this computing need.
A) cloud computing
B) grid computing
C) distributed computing
D) on-demand computing
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Page 18
Chapter 15: Understanding Accounting and Financial Statements
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/80096
Sample Questions
Q1) A company's overall operating budget is a composite of many individual budgets for separate units of the firm.
A)True
B)False
Q2) The _____ was created by the Sarbanes-Oxley Act of 2002.
A) Securities & Exchange Commission
B) Public Accounting Oversight Board
C) GAAP
D) FASB
Q3) If a firm has an asset turnover ratio of 2.00, it means that it needs $2 in assets to generate a $1 in sales.
A)True
B)False
Q4) An asset turnover ratio of 2.5 means that for every $1 in assets, the firm generates _____ in sales.
A) $0.50
B) $2.00
C) $2.50
D) $3.00
Q5) Identify and briefly describe the four categories of financial ratios.
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Chapter 16: The Financial System
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/80097
Sample Questions
Q1) An owner of which form of stock would receive dividend payments first?
A) Convertible securities
B) Common stock
C) Preferred stock
D) Standard stock
Q2) Credit union deposits are insured by private insurance companies.
A)True
B)False
Q3) Jaxon works as a senior accountant at Martinez Inc., a multinational technology giant. As a senior accountant at the company, Jaxon had exclusive access to some of the sensitive financial information of Martinez. It was later found that Jaxon had sold some of the sensitive information to a rival company for an undisclosed amount. Which of the following describes Jaxon's activity?
A) Underwriting
B) Insider trading
C) Limit order
D) Check clearing
Q4) Describe how the financial system operates.
Q5) Differentiate among the different types of money market instruments.
Q6) In addition to the NYSE and NASDAQ, what other stock markets exist in the U.S.?
Page 20
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Chapter 17: Financial Management
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/80085
Sample Questions
Q1) Which of the following assets would a firm most likely finance using long-term sources?
A) Inventory
B) Accounts receivable
C) Marketable securities
D) Another company
Q2) Trade credit is a major source of short-term financing.
A)True
B)False
Q3) The process that periodically checks actual revenues and expenses against forecast values is _____.
A) strategic planning
B) leveraging
C) budgeting
D) financial control
Q4) Investments that promise the highest returns tend to involve the lowest amount of risk.
A)True
B)False
Q5) What is an LBO?
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