Organizational Behavior Test Preparation
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures impact behavior within organizations, with the aim of improving an organization's effectiveness. The course examines key topics such as motivation, team dynamics, leadership, communication, decision-making, organizational culture, and change management. By analyzing real-world cases and applying behavioral theories, students gain insights into managing workplace challenges, fostering positive organizational environments, and driving performance. This foundational knowledge equips students with the skills necessary to navigate and influence complex organizational settings.
Recommended Textbook
Human Resource Management 13th Edition by Robert L. Mathis
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16 Chapters
2091 Verified Questions
2091 Flashcards
Source URL: https://quizplus.com/study-set/428
Page 2
Chapter 1: Human Resource Management in Organizations
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/7554
Sample Questions
Q1) Most HR outsourcing is related to the administrative role of HR.
A)True
B)False
Answer: True
Q2) Which of the following HR activities is MOST likely to be outsourced successfully?
A) 401k administration
B) risk management
C) union contract negotiations
D) performance management
Answer: A
Q3) Recruiting and selecting employees for current openings are typical ____ HR activities.
A) employee advocacy
B) operational
C) strategic
D) administrative
Answer: B
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Page 3
Chapter 2: Strategic HR Management and Planning
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/7555
Sample Questions
Q1) As director of HR for a large regional car dealership with 10 locations,Ed must calculate the potential return on investment (ROI)of implementing a new training program to improve car salespersons' effectiveness in convincing new car buyers to finance the car through the dealership.In order to calculate the ROI of the new training program,he needs to collect all of the following data EXCEPT
A) the cost of developing and implementing the new training program.
B) the dollar value of potential additional new car financing through the dealership in the year following the training program.
C) the costs of running update seminars on the new methods for salespersons for one year following the initial training.
D) the cost of outsourcing training programs for car salespersons.
Answer: D
Q2) ROI is the organization's
A) return on interest.
B) return on innovation.
C) return on investment.
D) return on intangible assets.
Answer: C
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Page 4
Chapter 3: Equal Employment Opportunity
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/7556
Sample Questions
Q1) Costa Laguna Manufacturing follows a policy of hiring people based on their race,age,gender,and national origin in order to make up for historical discrimination.This is an example of
A) affirmative action.
B) fair employment practices.
C) historical restitution.
D) the "blind to differences" approach.
Answer: A
Q2) A legal defense by an employer against a charge of disparate impact is lack of intent to discriminate.
A)True
B)False
Answer: False
Q3) Women hold only a small percentage of the top executive jobs in large U.S.companies,whereas in European countries,such as France and Germany,women chief executives are common.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Workers,Jobs,and Job Analysis
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/7557
Sample Questions
Q1) Which of the following individual characteristics is not a typically diversity concern addressed by HR?
A) foreign origin
B) status as a parent
C) age/generational membership
D) religion
Q2) All of the following are useful ways to integrate Hispanic employees into a majority-dominated workplace EXCEPT
A) English language classes..
B) social events attractive to all workers.
C) work groups that include Hispanic workers.
D) mandating an English-only workplace.
Q3) An example of a ____ for a solar power company customer representative would be the ability to accurately calculate the number and arrangement of solar panels to go on a roof.
A) job description
B) job responsibility
C) performance standard
D) job specification
Q4) How does the increasing diversity of the workforce affect HR functions?
Page 6
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Chapter 5: Human Resource Planning and Retention
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/7558
Sample Questions
Q1) Which of the following reasons is the most important reason for assessing the external workforce when doing HR planning?
A) the limited supply of potential employees for all jobs in the firm.
B) the uncertainty of the organization's internal labor market.
C) the organization must draw from the same labor market that supplies all other employers.
D) the organization must meet certain affirmative action quotas.
Q2) As the unemployment rate rises
A) the need for overtime also declines.
B) voluntary turnover tends to increase.
C) people available for work tend to have high qualifications.
D) it becomes more difficult to fill jobs with skilled workers.
Q3) Which of the following best describes the responsibility for HR planning?
A) HR planning is mainly the responsibility of the top HR executive.
B) Typically, HR planning is the responsibility of operating managers.
C) HR planning requires cooperation of HR professionals with organizational executives and managers.
D) HR planning is the responsibility of the organization's top management.
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Chapter 6: Recruiting and Labor Markets
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) The major saving in time generated by Internet recruiting compared with traditional recruiting is in
A) time in designing communications.
B) communication between the applicants and the employer.
C) HR staff time for processing résumés.
D) HR staff time in handling blogs, tweets, and email with applicants versus snail mail, faxes and phone calls.
Q2) In designing a "careers" section on an organization's Web site,all of the following should be included EXCEPT
A) screening pre-tests that block unqualified applicants from continuing the application process.
B) self-assessment checklists for job matching.
C) a link to a database so that recruiters can screen applicants.
D) a résumé builder and/or a way to paste in an existing résumé.
Q3) The size of the applicant pool is affected by all the following factors EXCEPT
A) the unemployment rate in the applicable labor market.
B) the reputation of the industry
C) the job specifications.
D) the efficiency of the recruiting staff.
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Page 8
Chapter 7: Selecting Human Resources
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/7560
Sample Questions
Q1) You have been hired to be the manager of a firm's central employment office.Among your duties,you expect to supervise all of the following processes EXCEPT
A) requisitioning employees with specific qualifications to fill jobs.
B) referring top candidates to managers.
C) maintaining records.
D) conducting background investigations.
Q2) How does the compensatory approach combine predictors?
A) a minimum cutoff is set on each predictor
B) a higher score on one predictor offsets a lower score on another
C) an average of predictor scores for all test takers is used to establish cutoffs
D) multiple hurdles are set to compensate for the different predictors
Q3) What are the purposes of background investigations of job applicants? What are some of the legal issues involved?
Q4) Tests for the "Big Five" personality traits are popular,but recent research indicates that personality explains so little about job outcomes that personality tests perhaps ought not be used at all.
A)True
B)False
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Page 9
Chapter 8: Training Human Resources
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/7561
Sample Questions
Q1) Which of the following is TRUE about on-the-job training (OJT)?
A) It is less disruptive to the work flow than other types of training.
B) It is flexible and relevant to what employees do.
C) It is more expensive than classroom training.
D) OJT is most effective when it arises spontaneously out of job activities.
Q2) What is cooperative training? Describe its usefulness.
Q3) Christopher has a heart problem that makes vigorous activity dangerous.His work team is going to Utah for a white-water rafting outdoor experience to learn team building skills.Christopher is invited to go along,but he will have to wait at the hotel while everyone else is on the water and camping out.He's been assigned an e-learning activity and will be included in the team's breakfasts and dinners.Christopher may have a legal case that he has not been accommodated in this training program.
A)True B)False
Q4) Since most of the benefits of training are intangible (such as attitude changes and safety awareness),it is rarely possible to evaluate the cost effectiveness of training programs.
A)True B)False
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Chapter 9: Talent Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/7562
Sample Questions
Q1) As a development technique,the best lateral transfers
A) facilitate upward career progress in the organization.
B) learn new skills that increase the employee's marketability.
C) encourage the redundant employee to leave the company voluntarily without being terminated.
D) provide a monetary incentive for taking on new work.
Q2) ____ involves the planning,training,and reassignment involved with returning global employees to their home countries.
A) Relocation
B) Reorientation
C) Debriefing
D) Repatriation
Q3) A computerized succession planning system should perform all of the following functions EXCEPT
A) link with employee performance appraisal records.
B) sort internal candidates by demographic factors.
C) allow employees to complete skill and career interest self-surveys.
D) include employee skills tracking capabilities.
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11
Chapter 10: Performance Management and Appraisal
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/7563
Sample Questions
Q1) Which of the following statements is TRUE regarding informal appraisals?
A) Frequent informal feedback to employees can prevent surprises later when the formal evaluation is communicated.
B) Well-done and frequent informal appraisals are more easily defended in court than traditional annual performance appraisals.
C) Frequent informal performance appraisal can make an annual formal performance appraisal unnecessary.
D) The day-to-day working relationship between a manager and an employee is disrupted by unscheduled informal appraisals, so these should be minimized.
Q2) How can teams be useful in the appraisal process?
A) Team members tend to be more objective in their ratings than are supervisors.
B) Team members may have more opportunities to view an employee's performance than does a supervisor.
C) Team ratings are useful for development information because the anonymity of the evaluation makes the raters "brutally honest."
D) Teams are better able to allocate rewards based on merit than are supervisors.
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Chapter 11: Total Rewards and Compensation
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148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/7564
Sample Questions
Q1) Organizations that have specific policies about where they wish to position themselves in the labor market use a/an ____ strategy.
A) industry
B) quartile
C) benchmarking
D) labor market
Q2) Performance and talent management fits into the total rewards approach in all of the following ways EXCEPT
A) performance reviews for the basis for employee raises and promotions.
B) in a total rewards approach, traditional "membership" benefits such as insurance can be tied to performance levels.
C) employees with high potential future value to the organization are rewarded with career planning for organizational advancement.
D) goal setting to direct the efforts of employees with poor performance is tied to their future rewards.
Q3) What are the two major compensation philosophies and how to they affect employee attitudes and behavior?
Q4) What is meant by equity? Is equity an important consideration in compensation?
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Chapter 12: Incentive Plans and Executive Compensation
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/7565
Sample Questions
Q1) Technically,ESOPs are considered employee incentive systems even though the funds are not received by the employee until years or decades after the individual's efforts.
A)True
B)False
Q2) Jessica works for one of the largest corporations in the U.S..She makes the average pay of workers in this organization,$30,000.It would be a good guess that the CEO of Jessica's company makes
A) $300,000.
B) $1,500,000
C) $3,000,000.
D) $10,500,000.
Q3) Archie is a security guard.He must monitor displays from multiple security cameras for suspicious behavior by individuals or groups.As long as he is alert and awake,Archie's performance will be adequate.Archie's job is well-suited for an individual incentive.
A)True
B)False
Q4) What factors will contribute to a successful variable pay plan?
Q5) Describe the various methods of compensating sales employees.
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Chapter 13: Managing Employee Benefits
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/7566
Sample Questions
Q1) Although healthcare costs have increased significantly,they have risen approximately the same as inflation.
A)True
B)False
Q2) As director of HR of a company that does not presently use benefits administration software,you want to reduce the number of HR benefits staff.The first area of benefits administration to target would be
A) calculating and monitoring employee paid-time-off and FMLA leaves.
B) employee benefit education and communication.
C) health benefits administration.
D) benefits enrollment.
Q3) Of all the benefits paid by employers,on average ____ make up the largest proportion of costs.
A) paid leaves, including sick leave
B) health insurance
C) retirement plans
D) long-term disability
Q4) What family-oriented benefits are being offered by employers? Which of these are mandated by the federal government?
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Chapter 14: Risk Management and Worker Protection
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/7567
Sample Questions
Q1) A worker for a highrise window washing company has fallen 12 stories to his death due to a faulty scaffold.The CEO of this company,which has repeatedly been cited by OSHA for unsafe scaffolding,could spend six months in jail.
A)True
B)False
Q2) Carpal tunnel syndrome would be LEAST likely to affect
A) a violinist in a symphony orchestra.
B) a police detective.
C) a checker at a grocery store.
D) the wardrobe seamstress for a theatre company.
Q3) ____ is the study and design of the work environment to address the physiological and physical demands on individuals.
A) Occupational safety and health
B) Environmental design
C) Ergonomics
D) Industrial physiology
Q4) Define the term "security" with respect to the workplace.What actions can an employer take to minimize the risk and impact of workplace violence?
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Chapter 15: Employee Rights and Responsibilities
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) What is a formal employment contract? Discuss the provisions typically included in a formal employment contract.
Q2) In most states,public sector employees have greater access to their personnel files than do private-sector employees.
A)True
B)False
Q3) For discipline to be effective it must be
A) aimed at the behavior, not at the employee personally.
B) administered at a later date so that discipline is not done in the heat of the moment.
C) selectively applied to the least productive employees..
D) publicly administered to facilitate vicarious learning among other employees.
Q4) Chelsey is a supervisor.She tells all her subordinates that they can come speak with her any time about any problem they may have.Chelsey
A) is encouraging external whistle-blowing.
B) is establishing an arbitration system.
C) is an ombuds in her company.
D) has an open-door policy.
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Chapter 16: Union/Management Relations
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/7569
Sample Questions
Q1) If the unionized employees of the only U.S.makers of flu vaccine went on strike just before the company started to make its vaccine for the upcoming flu season,and if the flu season was projected to be severe,
A) the President of the U.S. could declare a national emergency strike and order the employees back to work for 80 days.
B) the President of the U.S. could declare a national emergency strike and send in an arbitrator to settle the strike immediately.
C) the President of the U.S. could not declare this a national emergency strike, because the Taft-Hartley Act provisions only apply to national defense.
D) the President of the U.S. could not declare this a national emergency strike until the strike has actually caused harm to citizens.
Q2) Unionized workplaces tend to be more productive than non-union workplaces,because management implements labor-saving production techniques.
A)True B)False
Q3) What are the advantages of a union grievance procedure?
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